The latest from the Zoom blog

Learn how to work better with new ideas, industry insights and the latest Zoom innovations.

Zoom Workplace
Turn let's follow up into finished work

Turn let's follow up into finished work

Zoom is evolving from a platform where work happens to one that completes it—connecting context across conversations and finishing tasks automatically.

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Government
government collaboration
3 min read

DISA provides expanded Impact Level 4 (IL4) Authorization to Zoom for Government as trusted and secure platform for use by Department of Defense and its mission partners

Zoom for Government has received authorization from the Defense Information Systems Agency (DISA) for Department of Defense (DoD) IL4 NIPRNet and internet-facing communications.

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Zoom Revenue Accelerator
Master the Art of Selling: Coach your sales teams with conversational intelligence and Zoom Revenue Accelerator
2 min read

Coach your sales teams with conversational intelligence and Zoom Revenue Accelerator

Training and continuous coaching for sales staff are crucial. New features, different products, and changing needs of customers require constant re-evaluation and a learning mindset. However, most coaching is not there when one needs it the most - during the sales call or directly after. Enter Zoom Revenue Accelerator - our conversation intelligence solution. 

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App Marketplace
Focus on your candidates and make every hire exceptional with BrightHire Interview Assistant, available from the Zoom App Marketplace
6 min read

Focus on your candidates and make every hire exceptional with BrightHire Interview Assistant, available from the Zoom App Marketplace

Hire confidently, save time, and deliver a great employee and candidate experience. BrightHire Interview Assistant works directly within Zoom Meetings to improve hiring processes before, during, and after interviews.

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App Marketplace
One app, one set of permissions: How Unified Build Flow is helping developers create more secure, easier-to-implement apps in the Zoom App Marketplace
5 min read

One app, one set of permissions: How Unified Build Flow is helping developers create more secure, easier-to-implement apps in the Zoom App Marketplace

Unified Build Flow is a re-architected development build process designed to streamline the app experience for developers and users. It eliminates unnecessary complexities, helping developers build apps with ease and extensibility.

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Developer
How Zoom's Video SDK stacks up on web
4 min read

How Zoom's Video SDK stacks up on web

When you join a Zoom meeting in your browser, along with millions of daily meeting participants who are also joining from a browser vs. the Zoom desktop or mobile application, you are experiencing Zoom’s advanced web media implementation first-hand. The Zoom Video SDK allows you to build for your own use cases with the same web media stack that powers the Zoom meeting browser experience.

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Phone System
Zoom Phone
6 min read

Rethinking the role of phone: how Zoom Phone makes voice communications seamless in a collaboration-centric world

Want to communicate with a co-worker in a different location? Connect with a prospect or customer? Hold a large, distributed meeting? In the past, the office phone was your go-to. For those one-on-one calls, or larger ones over an audio conference bridge, workplace...

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Zoom Webinars
Is your company using generative AI tools? Consider these 3 key principles to guide your approach
4 min read

Is your company using generative AI tools? Consider these 3 key principles to guide your approach

Generative AI tools are changing work as we know it. Leaders want to incorporate AI into their businesses, and companies are launching new products to transform how knowledge workers engage in their day-to-day activities.This speed of innovation is unlike anything we’ve...

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Thought Leadership
AI innovation expert Pascal Bornet on the 3 skills you’ll need to succeed in the future of work
7 min read

AI innovation expert Pascal Bornet on the 3 skills you’ll need to succeed in the future of work

Everywhere you turn, there’s an article about how AI innovation will change the workforce and the world. And when you think about how quickly the field of artificial intelligence is moving, it’s clear that what we’re calling the “future of work” is evolving furiously....

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Healthcare
Closing the gap: Organizations move to telepsychiatry and hybrid therapy to expand mental health services
3 min read

Closing the gap: Organizations move to telepsychiatry and hybrid therapy to expand mental health services

Telepsychiatry plays a critical role in improving access to mental health care, with over one in three outpatient visits being delivered by telehealth, according to Kaiser Family Foundation (for example, 35% and 38% of outpatient visits were over telehealth for depression...

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Zoom Workplace
India phone
3 min read

Zoom receives Unified License with Access from the Government of India: what this means for our customers

These days, legacy phone systems just don’t cut it. Organizations everywhere are looking to migrate to the cloud to simplify operations, achieve reliability, embrace flexibility, and cut costs. Businesses in India are no exception. That’s why we’re excited to announce that...

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Zoom Revenue Accelerator
Zoom on Zoom: How our sales teams work smarter with AI-powered conversation intelligence
7 min read

Zoom on Zoom: How our sales teams work smarter with AI-powered conversation intelligence

As a sales leader, you don’t have room in your schedule to be a part of every big deal — or time to waste on deals that aren’t close to completion. Your managers don’t have the time to coach every AE. And you need insight into what’s really happening with deals in every...

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Security & Privacy
Bug bounty 2022
3 min read

Protecting Zoom and our customers: a look at our Bug Bounty program’s success in 2022

In security, it’s all about who gets there first. We race to identify bugs and issues before the bad guys do, so we tap the ethical hacking community to help us get ahead.We source this help through our Zoom Bug Bounty program, which lets us connect with and engage expert...

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Company News
Zoom MLB ROC
3 min read

Take me into the ballgame: how Zoom and MLB™ put fans in the action with Zoom Contact Center

No one is more passionate than baseball fans. They feel the joy of every home run and the pain of every bad call. They live and breathe the game, and now they can feel immersed in some of its most critical moments, as Zoom is putting the fans right in the center of umpires’...

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Security & Privacy
We’ve attained three new certifications and attestations — here are all the details
3 min read

We’ve attained three new certifications and attestations — here are all the details

We know organizations are facing a more complex threat landscape and stricter regulatory requirements than ever before. We’re expanding our own security initiatives and efforts as a result — and part of that means attaining certifications and attestations to make sure Zoom...

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Phone System
Hybrid work and productivity driving cloud phone adoption in Asia, according to senior executives
5 min read

Hybrid work and productivity driving cloud phone adoption in Asia, according to senior executives

Leaders from Singapore, Indonesia, the Philippines, and Thailand joined Zoom and OpenGov for a series of discussions about cloud communications.Like many markets around the world, the Asia-Pacific region has seen both an increase in hybrid work and a shift toward cloud...

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Financial Services
keynote
6 min read

Experience as a competitive advantage: our vision for modern financial services institutions

The financial services industry isn’t what it used to be 10 years ago, or even five years ago. Whether it’s employees or customers, people now have high expectations for their experiences — and some institutions don’t have the infrastructure to keep up. Experience is now...

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Zoom Workplace
Zoom expands platform with new innovations to enhance team collaboration and customer experiences
9 min read

Zoom expands platform with new innovations to enhance team collaboration and customer experiences

New products and expanded capabilities help teams stay efficient, productive, and connected from wherever they are.ICYMI, Zoom is so much more than meetings – it’s your tool for advancing human connection from wherever you are. And at this year’s Zoomtopia, we’re...

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Zoom Revenue Accelerator
Zoom Revenue Accelerator on a laptop
3 min read

Conversation intelligence: The game-changing AI sales solution you’ve never heard of

The traits of a good salesperson — charisma, honesty, confidence, and compassion — are timeless. However, with shifting customer expectations, new ways of connecting, and innovative new products arriving each day, sales people need every opportunity to improve their...

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Security & Privacy
Secure work
4 min read

See Yourself in Cyber: Embrace Cybersecurity Awareness Month With These Security Initiatives

Who is responsible for cybersecurity? Is it… A. Employees B. Executives C. UsersD. All of the aboveFor those that answered D. “All of the above,” you’re correct and already aligned with this year’s Cybersecurity Awareness Month theme, “See Yourself in Cyber.” The theme...

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Contact Center
Workspace mobile
10 min read

New From Zoom: Sign Language Interpretation, Workspace Reservation Goes Mobile, and More!

As we say goodbye to summer and say hello to apple picking, comfy sweaters, and the ever-difficult process of choosing a Halloween costume, it’s time for another Zoom update! We have some exciting new features to share with you, including Sign Language Interpretation, new...

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Reports
IDC
5 min read

Security Built for the New World of Work: IDC Reflects on Zoom’s Security Maturity and Innovation

“This is as normal as it is going to get. Hybrid work is our reality, and it is here to stay. There! We said it!” writes Frank Dickson and Christopher Rodriguez, analysts at IDC who authored the white paper “Securing the Real World: Accelerating Collaboration, Minimizing...

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Contact Center
New From Zoom: Enhanced Language Support, Improved Contact Center Analytics, Expanded Whiteboard Access, and More!
9 min read

New From Zoom: Enhanced Language Support, Improved Contact Center Analytics, Expanded Whiteboard Access, and More!

Kids are heading back to school, fall sports are starting, and we are back with another round of exciting updates! This month’s release is chock-full of features to help you create more equitable meeting experiences, engage event attendees, and improve customer...

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Company News
Living Our Core Value of Care: Zoom Publishes Inaugural Environmental, Social, and Governance Report
4 min read

Living Our Core Value of Care: Zoom Publishes Inaugural Environmental, Social, and Governance Report

At Zoom, we are dedicated to delivering happiness and caring for our community, customers, employees, and environment. We seek to make the world a better place by providing technology that connects people and organizations, fosters open dialogue, enables education and...

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Product
Zoom Whiteboard Laptop
7 min read

New From Zoom: Spring Forward with Zoom Whiteboard, Gesture Recognition, Zoom Revenue Accelerator, and More!

Spring is here, and as greener grasses approach, we’re releasing some fresh features and products to put some ‘spring’ into your communications as well! In this update, we’ve provided a range of features to help you and your teams enhance, protect, and streamline your...

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Security & Privacy
DPIA
4 min read

Collaboration with Leading Dutch Research and Education Association Improves Zoom's Data Privacy Protections

Today we are pleased to announce the publication of a Data Protection Impact Assessment (DPIA) on Zoom’s Meetings, Webinar, and Chat services published by SURF. On behalf of its members, SURF negotiates with major software suppliers to procure and assess their tools’...

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Company News
San Jose HQ
6 min read

Zoom HQ is Open! Here Are 5 Ways We’re Rethinking Our Office Workspaces to Foster Connection

With the opening of our Denver, Sydney, and Amsterdam offices, as well as our San Jose headquarters, we’re so excited to welcome our employees back to the office and see how they interact in these newly redesigned spaces. As many continue to develop and adjust their return...

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Company News
The Business Value of Zoom: More Meaningful Connections, Improved Productivity, and Up To a 261% ROI
2 min read

The Business Value of Zoom: More Meaningful Connections, Improved Productivity, and Up To a 261% ROI

Our customers happily share with us just how much impact Zoom’s unified communications platform has on their organizations and their connections with their customers. So we set out to quantify Zoom’s business value and provide a framework for organizations looking to...

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Security & Privacy
London
6 min read

Security in the UK: Certifications, Features, and Programmes Designed to Help Protect Organisations

As our customer base broadened in the wake of the COVID-19 pandemic, people used our platform to connect in more ways, with schools, enterprises, healthcare organisations, and more adapting and modernising their services. This new scale was only compounded by the global...

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Financial Services
Wealth management technology trends
5 min read

Modernizing Wealth Management: The Technology Trends Evolving Advisor Work and Service Delivery

With clients’ needs evolving, today’s wealth management firms have to acclimate traditional services — investment advice, estate planning, accounting, tax services, and more — for a new digital reality. Wealth management leaders know the right technology is no longer a...

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Reports
Man using application
4 min read

Zoom ‘Still Rocketing Skyward’ Across Regions, According to Okta Businesses at Work Report

Zoom is continuing to reach new users around the world, according to Okta’s 2022 Businesses at Work Report.As organizations navigate a period of rapid work transformation, Okta’s report assesses the applications that play a fundamental role in enabling collaboration and...

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Zoom Workplace
5 Common Communications Challenges — and 5 Tips for Effective Communication in the Workplace
6 min read

5 Common Communications Challenges — and 5 Tips for Effective Communication in the Workplace

Whether you’re working from home or in an office, communication is critical to the success of your organization and its employees. Effective communication plays a key role in building strong, productive teams that work collaboratively toward a common goal. On the other...

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Thought Leadership
Creating connections
5 min read

Experts Discuss Leadership Tactics, Building Connections, Sparking Ideas, and More in the Era of Hybrid Work

The world of work changes by the day. Workers and leaders alike have to remain on their toes, as they constantly adjust and upskill the ways they communicate and collaborate together in an ever-evolving world. To keep pace with the demands of this new reality, meetings...

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Developer
Meeting SDK Updates: List SDK Apps on the App Marketplace, Leverage New Web Component View
3 min read

Meeting SDK Updates: List SDK Apps on the App Marketplace, Leverage New Web Component View

Zoom’s SDK team is pleased to share another update related to our Zoomtopia 2021 Developer Keynote announcements. We’ve introduced new tools within our App Marketplace to give you additional distribution options, more access controls, and more flexibility in designing your...

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Education
Parks Program Brings California's Natural and Cultural Wonders to 1 Million Students and Counting
4 min read

Parks Program Brings California's Natural and Cultural Wonders to 1 Million Students and Counting

Dive into the deep sea off the Northern California coast, explore a forest of towering redwoods, or catch a glimpse of one of California’s largest land mammals, the tule elk. These are just a few of the interactive virtual field trips offered by the Parks Online Resources...

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Thought Leadership
Ryan Azus and Adam Grant
5 min read

Organizational Psychologist Adam Grant Shares Insights for Succeeding in Hybrid Environments

At our FY22 Growth Summit, our yearly opportunity to come together with our internal revenue team for reflection, celebration and education, I had the exciting opportunity to speak with Adam Grant, a renowned organizational psychologist who is changing the way we think...

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Government
AWS partnership
3 min read

Both Zoom and Zoom for Government Are Now Available on the AWS Marketplace with Carahsoft’s Support

We’re excited to announce that Zoom has joined the AWS Partner Network (APN) for Public Sector Partners, and both Zoom and Zoom for Government will now be available on the AWS Marketplace for federal, state, and local government customers. The new AWS Marketplace listing...

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Zoom Workplace
Platform GIF
11 min read

Zoom Platform Updates: Empower Hybrid Teams, Connect Workstreams, and Engage Communities

We’re so excited to bring you Zoomtopia 2021! We can’t wait to share the latest updates to our platform. We hope these innovations will continue to transform how our customers empower hybrid teams, connect workstreams, and engage their communities. Here are some of the most...

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Security & Privacy
New security announcements
4 min read

Unlocking New Zoom Security Enhancements: E2EE for Zoom Phone, BYOK, and Verified Identity

As today’s organizations face a complex and advanced threat landscape, we want to help equip them with the tools they need to mitigate risk. Our customers’ needs sparked the rollout of our new end-to-end encryption (E2EE) offering last October, and now we’re taking the next...

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Zoom Workplace
New From Zoom: Start Using Focus Mode, Limit Screen Sharing, and Seamlessly Transfer Meetings
4 min read

New From Zoom: Start Using Focus Mode, Limit Screen Sharing, and Seamlessly Transfer Meetings

Another month brings another round of updates to the Zoom platform, and we are so excited to see how our latest features and product updates will impact how you engage with others on our platform.This month’s releases help users further secure and streamline their...

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Rooms & Workspaces
Zoom for TV
3 min read

Extend Your Home Office to the Living Room with Solutions from Amazon, DTEN, and Facebook

As companies around the world shift toward a hybrid work model, they’ll need to provide remote workers with the same capabilities as on-site workers so they can effectively communicate and collaborate. Last July, we launched our Zoom for Home offering to help organizations...

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Webinars & Events
Chatting with Zoom's CIO
4 min read

Forbes Events on Zoom: Connecting Influential Business Leaders and Entrepreneurs to Build Back Better

Since 1917, Forbes has championed success by celebrating those who have made it, and those who aspire to make it. Forbes convenes and curates the most influential leaders and entrepreneurs who are driving change, transforming business, and making a significant impact on the...

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Healthcare
From 4 Platforms to 1 — This Small Healthcare Practice Consolidated Telehealth, Phone, Chat Using Zoom
4 min read

From 4 Platforms to 1 — This Small Healthcare Practice Consolidated Telehealth, Phone, Chat Using Zoom

When Pike Creek Psychological Center joined the mass migration to telehealth during the pandemic, the free telehealth platform it had used sporadically in the past became overwhelmed by demand. Judi Willetts, Ph.D., the center's co-director, knew they needed to find a new...

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Zoom Workplace
Uk Lawyers Meeting
4 min read

Zoom’s Unified Communications Platform ‘Wows’ Law Firm Stevens & Bolton with Ease of Use and Reliability

Stevens & Bolton, a leading UK law firm, has been providing exceptional legal assistance to its clients for the last 150 years. Attorneys at Stevens & Bolton are highly experienced and have a wide range of expertise including banking, finance, real estate,...

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Zoom Workplace
Man on business call
3 min read

New From Zoom: Simplified Chat Management, Protection Against Robocalls, and Expanded Zoom Phone Service

We’re dedicated to creating the innovation that enables safe, dynamic, and frictionless communication, and in our latest update, we’re providing exciting features to help streamline your Zoom experience and create a safe and effective workspace.These updates include Caller...

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Company News
For Asian and Pacific Islander Heritage Month, We’re Supporting Our Community and Celebrating Our Stories
6 min read

For Asian and Pacific Islander Heritage Month, We’re Supporting Our Community and Celebrating Our Stories

Employee Resource Groups, or ERGs, are an important part of life at Zoom. Under the umbrella of our Diversity, Equity & Inclusion (DEI) team, they help foster a sense of community and allyship, creating opportunities for all Zoomies to connect, share ideas, and support...

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Webinars & Events
Old Vic Behind the scenes
4 min read

How ‘The Old Vic’ Found Success and Reinvented the Theatre Experience During COVID-19

A year after the beginning of the COVID pandemic, cultural organizations have had to adapt in new ways to make art accessible to the world in a time when it is needed most. The Old Vic, the most renowned independent theatre in London, found great success in pivoting from...

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Zoom Workplace
New Meeting Reactions
3 min read

New From Zoom: Vanishing Pen, InformaCast, New Meeting Reactions, and Zoom Chat Management

Giving our customers the functionality they need is core to our mission of delivering happiness, and in the latest round of updates to our platform, we’re providing exciting features to help you express yourself, collaborate, and manage your communications more effectively....

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Education
A mid adult female soldier concentrates while using a laptop in her home office. Her son is drawing a picture in the foreground.
3 min read

Zoom Offers ‘Potential for Enduring Change’ in How This Global University Reaches Students

Taking education beyond the four walls of a classroom is a core tenet of University of Maryland Global Campus’ (UMGC) mission. Through a combination of online, hybrid, and in-person education at 170 classrooms and learning centers around the world, UMGC enables working...

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Reports
Global impact
6 min read

A Story of Agility and Innovation: Findings from the Impact of Video Communications During COVID-19 Report

As both a global health crisis and a resulting economic recession, the COVID-19 pandemic forced us all to find new ways to function in order to keep the public safe. Many turned to collaboration technology for continuity — video communications were suddenly our lifeline to...

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Zoom Workplace
Blurred Backgrounds
4 min read

New From Zoom: Blur Background, Zoom Phone Power Pack and Expanded Availability in 46 Countries

Over the last year, we’ve delivered hundreds of feature updates to our platform, and with our latest round of updates, we’re continuing our effort to bring you the innovative features that streamline workflows and create flexible, effective communication and...

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Healthcare
Small Healthcare Practices Can Now Go Online to Get Zoom Licenses That Enable HIPAA Compliance
3 min read

Small Healthcare Practices Can Now Go Online to Get Zoom Licenses That Enable HIPAA Compliance

Roughly half of physicians and providers in the U.S. work for small practices with fewer than 10 staff, many of which have been hit hard by financial hardships brought on by the COVID-19 pandemic. Conducting virtual video visits has helped many of these providers drive...

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Government
Zoom Into Space! Watch Our Panel Discussion on NASA and Northrop Grumman’s S.S. Katherine Johnson Launch
1 min read

Zoom Into Space! Watch Our Panel Discussion on NASA and Northrop Grumman’s S.S. Katherine Johnson Launch

The S.S. Katherine Johnson, a spacecraft named after the game-changing mathematician immortalized in the 2016 film “Hidden Figures,” is departing NASA’s Wallops Flight Facility in Virginia on Feb. 20, 2021, at 12:36 p.m. EST. Built by aerospace company Northrop Grumman, the...

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Customer Stories
Woman wearing mask standing in front of dual monitors with Zoom video gallery of students, and large gallery wall of video meeting participants behind her
2 min read

Quinnipiac University Gets Creative in Preparing Students for Careers in the 21st Century

When the COVID-19 pandemic shifted so many colleges and universities to online and hybrid learning, Quinnipiac University was well-positioned to adjust.The school, based in Hamden, Connecticut, had used Zoom for several years and understood the platform’s potential when the...

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Education
Kellett School
5 min read

A Week in the Life of a Curriculum Director at the British International School in Hong Kong

As the curriculum deputy of Kellett School, a British international school in Hong Kong, my weeks are packed with classes, sessions with parents, school events, and faculty meetings. For the second academic year in a row, I am using Zoom to coordinate, plan, and host these...

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Partnerships
Zoom Partner Connect
3 min read

Zoom Partner Connect: Announcing Zoom Phone Certified Integrators, 2020 Global Partner Award Winners & Continued Commitment to Channel

In 2020, Zoom usage exploded as global enterprises, educational institutions, and casual users turned to video communications to maintain business continuity and to simply connect with family and friends amid social distancing mandates. This massive demand for our...

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Device development
2 min read

‘We Use Every Piece of Zoom We Can’: How Baylis Medical Continues Its Critical Services During COVID-19

Coordinating the development and production of medical devices and training that enable life-saving therapies is no easy task, especially during a global pandemic. However, the teams at Baylis Medical have risen to the challenge, continuing to provide these critical...

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Reports
How Connected Do You Feel in the Workplace? 4 Insights From Our Australia Connectivity Report
3 min read

How Connected Do You Feel in the Workplace? 4 Insights From Our Australia Connectivity Report

Workers in Australia have moved from the office to remote work and back again as safety measures have evolved during the COVID-19 pandemic. So we sought to learn more about employees’ feelings of connectivity - and their productivity - during this unusual state of flux.To...

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Healthcare
Sales Team at the Computer
2 min read

‘The Office Comes to Us’: Zoom’s UCaaS Solution Connects UDG Healthcare’s Global Enterprise

Global organizations like UDG Healthcare have unique challenges when it comes to communication, especially telephony. For UDG Healthcare, managing different fixed-line phone systems for subsidiaries around the world was complicated and costly. UDG Healthcare had already...

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Webinars & Events
Inside the NBA Bubble & WNBA ‘Wubble’: How Zoom Plugs Into a ‘Virtual Content Factory’ & Supports Media Distribution
4 min read

Inside the NBA Bubble & WNBA ‘Wubble’: How Zoom Plugs Into a ‘Virtual Content Factory’ & Supports Media Distribution

A million things had to happen before the 2019-20 NBA and 2020 WNBA seasons could safely restart in July. The league’s decision to move 22 teams - players, coaches, trainers, and other key personnel - to the NBA campus in Orlando, and put on more than 200 scrimmages, and...

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