The latest from the Zoom blog

Our Internal Audit team estimates up to 80% in time-savings for documenting business processes with Zoom Docs and Zoom Meetings, bolstered by Zoom AI Companion.

Discover the best customer service survey questions to enhance satisfaction and drive success. Learn tips, strategies, and examples to improve your customer experience.

ACD stands for automatic call distributor, and ACDs enable incoming calls to be routed right to the appropriate agent based on skills. Here's how they work.

Learn the essentials of business communication, plus discover the cutting-edge technologies empowering teams with efficient and effective collaboration.

See how innovations like smart name tags and intelligent director for Zoom Rooms help address three common challenges in your hybrid work environment.

Explore key hybrid work statistics and discover how flexible work models impact productivity, satisfaction, costs, and the future of work.

Discover the future of contact centers with Adrian Swinscoe. Understand how cloud, AI, and unified communications can enhance customer service.

Explore 35 key customer experience statistics for 2024. Gain essential insights to enhance your strategy and deliver exceptional customer experiences.

Now you can host extra-large, high-capacity virtual gatherings with our single-use Zoom Webinars licenses that can accommodate up to 1 million attendees.