Increase customer engagement, service levels and sales

From store operations to supply chain management Zoom is helping retailers implement innovative solutions that streamline operations, improve customer service and increase sales.

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    Trusted communications

    Our secure platform ensures that retailers and consumers feel confident when using Zoom in communications and transactions.

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    State-of-the-art scalability

    Zoom’s modern architecture enables organizations of any size and complexity to scale without compromising quality or reliability.

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    A range of possibilities

    From video ecommerce to store-wide communications to virtual inventory control, our flexible platform and integrations power a variety of use cases.

Your platform for customer service, satisfaction and loyalty
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Retail solutions that focus on customer service, satisfaction and loyalty

Zoom provides a secure, scalable platform that meets the ever-changing needs of today’s retail organizations globally. Internally, Zoom can be used by IT, HR, Marketing and other functional groups for collaboration, training, employee communications and more. Externally, Zoom can be used to enhance the overall buying experience with innovative customer-focused solutions that help make the vision of Commerce Anywhere a reality.

  • Video eCommerce

    Leverage the power of video communications to provide highly customized visual experiences to shoppers. Remotely connect sales specialists with customers using Zoom Contact Center for a virtual shopping experience.

  • Customer Engagement

    Highlight and broadcast major announcements, partnerships, advertisements and promotions with customers using Zoom Events, digital signage, virtual kiosks and more.

  • Store-wide Connectivity

    Zoom can be used for store-wide communications to enhance store operations. From general inquiries to inventory assist, product questions to customer service, Zoom increases engagement with employees and customers alike.

  • Supplier Management

    In addition to maintaining relationships with suppliers, Zoom is used for a number of supply chain-related use cases including remote inventory control, remote inspection and remote assist.

Seamless, uninterrupted workflows on a single platform

Whether you’re a large department store, a boutique shop, a grocery outlet or a distribution location, now’s the time to simplify communication — not complicate it.

Zoom unifies video, phone, chat, and smart workspaces so you can stay connected with one platform. A number of retail-specific integrations put Zoom inside your organization’s workflows, making it easily adopted by teams of all sizes.

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Inspiring customer stories

Get started with Zoom Workplace today

Small retailers

Start using Zoom at

$15.99 / month
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Large retailers & enterprises

Learn about our prepaid packages for mid-sized, large, and enterprise organi zations

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