34 fascinating VoIP statistics for every business in 2024

The voice over internet protocol (VoIP) market has exploded in recent years, and it’s no surprise — from intelligent call routing to self-service speech solutions, VoIP has transformed how businesses communicate and operate in the digital age. 

In this blog post, we’ll delve into the latest VoIP statistics, exploring market trends, advanced features, future projections, and more. By the end, you’ll see why VoIP is a must-have for businesses today. 

VoIP has forever changed communication by enabling voice calls, video conferencing, and messaging over the internet, eliminating the need for traditional phone lines. More and more businesses are making the switch to VoIP and cloud-based communication solutions, streamlining workflows and cutting costs in the process. The stats speak for themselves: 

1. The VoIP market in the U.S. alone, measured by revenue, was worth a substantial $10.7 billion in 2023. (IBISWorld)

2. VoIP systems are empowering mobile workers, with managers saying their hybrid and remote teams are 62% more productive compared to those working in-office. (Owl Labs)

3. The cloud-first movement is gaining momentum, with 85% of organizations projected to embrace this strategy by 2025. (Gartner)

VoIP isn’t going anywhere — in fact, it’s projected to grow at a compound annual growth rate of 11.8% by 2028. People are using smartphones more than ever, and 5G is getting faster in many places. With better internet and more messaging apps, it’s no surprise that mobile VoIP is taking off.

Let’s delve into VoIP statistics that illustrate the market’s expansion and potential for future growth.

4. The 2024 global VoIP services estimated market value is  $151.21 billion, and is projected to reach $236.25 billion by 2028. (Research and Markets)

5. The global mobile VoIP market is projected to reach $327.5 billion by 2031. (Allied Market Research)

6. As of 2021, over 31% of the global VoIP market was in North America. (Future Market Insights)

7. The demand for cloud-based contact center infrastructure is surging, with the market anticipated to grow by 26% between 2024 and 2029. (Mordor Intelligence)

8. Small and mid-size businesses are anticipated to drive a significant portion of the VoIP market growth, with a projected increase of over 15% by 2025. (Global Market Insights)

9. The SIP trunks market segment is expected to grab the largest market share by the end of 2030. (Research Nester)

VoIP has become a trusted communication tool for businesses of all sizes and industries. From small startups to large enterprises, companies are using it to work together better, get more done, and save money.

VoIP is particularly great for remote and hybrid work models, helping to keep communication seamless between off-site and in-office teams. Industries such as IT, healthcare, finance, retail, and education have widely adopted VoIP to improve their workflow. Here’s a look at how companies are reaping the benefits of VoIP:

10. Over a third of U.S. remote-capable workers have a full-time remote setup, and nearly half (41%) work remotely at least part-time. (Pew Research Center)

11. 64% of workplaces are currently implementing a hybrid model. (Zoom)

12. Improved productivity is the top reason why business leaders decide to change their workplace setup. (Zoom)

13. 41% of leaders believe workplaces will be much more flexible over the next two years. (Zoom)

14. More than 75% of businesses have extended their support hours to accommodate customers outside of traditional business times. (Hiver)

Unified communications (UC) are designed to bridge the gap between various communication channels, eliminating silos and allowing teams to connect and collaborate seamlessly, regardless of their physical location. 

By integrating various communication methods like voice calls, video conferencing, instant messaging, and file sharing into a single platform, UC has changed the way we do business. Check out these statistics highlighting the growth and impact of UC:

15. There are expected to be more than 131 million global UC users by 2028. (Telecoms Tech News)

16. Unified communications is a rapidly growing market, projected to expand at a CAGR of 17.4% between 2023 and 2030. (Grand View Research) 

17. The UC market is on track to experience a substantial increase, reaching $583.8 billion by 2032. (DataHorizzon)

18. Mobile UCaaS services currently make up 15% of the market. (Telecoms Tech News)

19. The IT and telecommunications sectors led the unified communications market in 2022, driven in part by the increased adoption of hybrid and remote work models. (Grand View Research)

20. 48% of UCaaS service providers are integrating AI into their products to drive even more savings. (Cavell)

VoIP has many benefits but it also comes with some unique risks. The distributed nature of VoIP, reliance on internet networks, and integration with other systems can make it vulnerable to cyberthreats such as hacking, phishing, and data breaches.

Additionally, VoIP usage must comply with industry regulations and data privacy laws, requiring businesses to take appropriate security measures. These VoIP statistics help underscore the importance of prioritizing security and compliance when adopting cloud-based communication systems:

21. Data breach costs surged to a record high of $4.88 million in 2024, up 10% since 2023. (IBM)

22. Storing data in the cloud doesn’t guarantee it’s safe; in fact, 40% of breaches affected data spread across multiple environments, with public cloud breaches costing an average of $5.17 million. (IBM)

23. Nearly 40% of data breaches affect multiple data storage locations. (IBM)

24. Nearly a third (29%) of organizations reported being materially affected by a cyber incident in the past year, and of those impacted, 41% attributed the incident to a third party. (World Economic Forum)

25. One of the most common cybersecurity risks for VoIP is distributed denial of service (DDoS) attacks—attacks more than doubled in 2023, a staggering 112% increase year-over-year. (F5 Labs)

26. Proactive security AI and automation significantly reduced breach costs, saving organizations an average of $2.22 million over those who didn’t deplot these technologies. (IBM)

VoIP has evolved beyond basic voice calling, offering advanced features like mobile integration, intelligent AI capabilities, high-quality video conferencing, comprehensive contact center solutions, and more.

Businesses are enjoying these new features, which help make it easier to get things done than ever before. These stats show how the latest VoIP features can benefit organizations:

27. 80% of businesses use SMS marketing software to text their customers. (SimpleTexting)

28. IVR self-service first-call resolution (FCR) was 74% in 2021, the highest among all contact channels. (SQM Group)

29. Customers are demanding more self-service options, with 35% of US and UK customers believing it’s very important to have a fully self-serve customer care system available to quickly resolve their issues. (Emplifi)

30. Businesses expect AI tools to increase overall productivity by 64%. (Forbes)

31. 84% of business leaders saw improved productivity after implementing generative AI. (Zoom)

32. Half of U.S. mobile users employed voice search daily in 2022, highlighting the widespread integration of AI-driven voice assistants into our daily routines. (UpCity)

VoIP has revolutionized communication for businesses, offering a multitude of benefits beyond traditional phone lines. With advanced features like mobile integration, AI capabilities, and video conferencing, VoIP empowers businesses to collaborate and connect more effectively.

As a leader in VoIP technology, Zoom provides reliable and feature-rich solutions for businesses of all sizes. Zoom Phone offers seamless integration with existing workflows and tools, while its cutting-edge AI features like call summaries and voicemail prioritization further enhance communication experiences. Explore Zoom’s VoIP solutions and discover how your business can unlock the power of next-generation communication.