Zoom Phone for Small and Midsize Businesses

Set up your own small business phone system

Handle everyday sales, customer support, and more with Zoom’s reliable, cost-effective cloud phone.

Set up your own small business phone system

A trusted cloud-based phone system for businesses of all sizes

  • Never miss a call or text

    Never miss a call or text

    Route inbound calls and SMS messages to the right person at the right time, including after-hours calls to the location of your choice.
    Learn more

  • Enjoy easy setup

    Enjoy easy setup

    Get started with Zoom Phone in as little as minutes and easily port your existing phone numbers or add local, toll-free, or international premium numbers to your plan based on your needs. 

    Learn more

  • It's not personal - it's business

    It's not personal - it's business

    Your hard-won customer relationships should live in your business system - not on someone's cell phone.

Get started with Zoom Phone today

Level up your communications - and your small business - with plans starting as low as $10 a month.

US & Canada Metered

Pay As You Go

  • Unlimited internal calling

  • Metered outbound calling

  • One Management Portal

  • Domestic SMS & MMS

  • US & Canada Number

  • Multiple Device Use

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US & Canada Unlimited

Unlimited Regional Calling

  • Unlimited internal calling within US & Canada

  • Unlimited outbound calling

  • One Management Portal

  • Domestic SMS & MMS

  • US & Canada Number

  • Multiple Device Use

  • Optional add-on: unlimited calling to 19 countries

Buy now Buy now

Pro Global Select

Choose from 40+ Countries

  • Unlimited internal calling

  • Unlimited outbound calling

  • Domestic SMS & MMS

  • One management portal

  • US & Canada Number

  • Multiple Device Use

  • Optional add-on: unlimited calling to 19 countries

  • Direct dial number

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Tech tips for small businesses

Tech tips for small businesses

How to reach new customers and build a strong base with phone and chat solutions

There are 33.2 million small businesses in the U.S. alone in 2022, according to U.S. Small Business Administration. Organizations with a few hundred employees or less make up 99.9% of businesses across the U.S., and employ nearly half of the country. 

These small businesses have to be scrappy. They need to find savvy ways to break out in today’s crowded market — reach new audiences, automate processes and improve efficiencies.

Professional call handling from any device

Handle customer calls with ease

Receive and place calls or SMS messages from anywhere.

  • Assign a delegate to screen or make calls on behalf of another person.

  • Simultaneously ring your mobile number.

  • Scale your text message communications with Team SMS.

Handle customer calls with ease
The phone that grows with you

The phone that grows with you

Everything you need to communicate effectively with your customers.

  • View call history, listen to or read transcribed voicemails, and keep your contacts - all within the application instead of on a specific device.

  • Easily add new employees to your plan as you grow.

  • Take advantage of Zoom's reliability and geographic redundancy to support your expansion.

Packages that fit your business

Transparent pricing with no hidden fees.

  • Plans start from just $10 per user per month.

  • Essential features like e911, SMS/MMS, unlimited call recording, and more are bundled into your plan at no additional cost.

  • Mix and match unlimited and metered calling plans to meet the needs of your business.

Packages that fit your business

Learn more about VoIP phone systems

Key features of cloud VoIP phone systems

Key features of cloud VoIP phone systems

Small business VoIP phone services offer a wide range of features useful for smaller organizations. Users can conduct phone calls, video meetings, and conference calls, all through the same platform. Here are a few of the most important business phone features for your small business:

  • Voicemail transcription

  • Recording

  • Virtual phone number

  • Auto attendants

  • SMS messaging

  • Call transfer & forwarding

  • Softphone

  • Call delegation

  • Call routing

  • Listen (Monitor), Whisper, Barge

  • Call queues

  • Integration with business applications like Salesforce or Slack

Why choose Zoom as your small business VoIP Phone provider?

  • Security

    Security

    Zoom Phone provides secure voice calls across all supported SIP devices, desktop, and mobile clients. Zoom offers Transport Layer Security (TLS) for calls and phone provisioning and Secure Real-Time Transport Protocol (SRTP) for call media. Reliability and server uptime go hand-in-hand with security and are equally important to ensuring continuity for your small business.

  • Affordability and value

    Affordability and value

    Some cheap VoIP services offer rock-bottom pricing, but each add-on feature costs extra. What starts out as a low monthly price ends up costing much more once you start adding on necessary features. Zoom Phone includes all your essential features without needing to add on a dozen plan upgrades.

  • Versatility

    Versatility

    Not all services offer the same suite of features and device compatibility. Zoom Phone is compatible with a wide range of devices, and offers global coverage. Features like video meetings, voicemail transcription, integrations with business software, and seamless call transferring between devices will help keep your team connected.

  • Reputation

    Reputation

    There are many VoIP service providers, but it’s important to find one that you can fully trust. Zoom Phone offers reliability, great customer service, and server stability. But don't just take it from us - check out reviews from real users on review platforms like G2 and TrustRadius.

Zoom One

Enable modern collaboration with Chat & channels, Phone, Whiteboard, and Meetings in a single offering.

  • Start a phone call or video meeting from a chat message 

  • Collaborate on a whiteboard from your desktop or room, and easily
    share it with others

  • See whether a colleague is available with presence status

zoom one logo

Zoom Phone for Small Business FAQ

VoIP is typically a great option for small businesses. It’s flexible, affordable, and easy to manage. You can easily grow your VoIP network over time as your small business grows. With Zoom Phone, you can add new phone lines through the administration portal quickly and easily, and the phone number is immediately available for calling via the Zoom desktop client or smartphone app.

No. VoIP services can be used digitally through a software-based softphone, an application on a computer or mobile device. Many businesses choose to use basic USB or Bluetooth headsets combined with softphones to enable hands-free calling in the office. Advanced routing features even allow for calls to go to office phones during the day and cell phones after hours. Employees working from home can easily answer calls on home computers while vacationers can delegate calls to coworkers.

Going beyond the limits of traditional on-premises telephony enables any small business to adapt to shifting customer demands and employee work styles. With VoIP phone service, you can free yourself from the landline and make or receive calls from virtually anywhere. Your small business VoIP provider manages and maintains your company’s cloud-based business phone system so you don’t need a dedicated IT team to provide VoIP service to your employees.

You can use a VoIP phone number on a traditional desktop office phone if you prefer. You can use your existing phone system hardware as long as it’s compatible with VoIP technology, or Zoom Phone Hardware as a Service lets you obtain the latest hardware on a subscription basis, with very low upfront costs.

The process of switching will depend on the size of the business and the complexity of the current telephone system. There are two ways to make the switch: A hybrid model, also known as Bring Your Own Carrier (BYOC), which allows you to keep your existing carrier and slowly migrate to the cloud. A direct switch option. Many small businesses can easily complete a migration to VoIP on their own. For larger firms, or anyone who wants a customized transition plan, Zoom Phone Professional Services offers managed porting and VoIP system setup.

The setup costs of moving to a small business VoIP system are much lower than setting up a traditional landline system. Legacy on-premises solutions require extensive infrastructure and equipment, which are costly to install and maintain. Business VoIP phone service requires virtually no infrastructure, other than an existing internet connection. You don’t even need to purchase desk phones because you can use any device, such as a smartphone or computer, to make calls.

Zoom Phone supports phone number porting, so you can transfer over any existing numbers that you are currently using. You can also get a new business phone number through Zoom Phone if you choose.

Get started today!

Find the right plan for your small business or contact our sales team for additional information

 

View plans & pricing

Get started today!

Contact our sales team

 

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