We make it easy to get started without telecom expertise. If you'd like extra support, get up to 3 one-hour training sessions with a Zoom Phone expert.
Zoom Phone for Small and Midsize Businesses
Set up a business phone system for your small business
Explore Zoom Phone pricing plans
- Domestic US & CA Calling: Unlimited
- International Calling: Metered
- One Management Portal
- SMS & MMS: Domestic
- US & Canada Number
- Multiple Device Use: Make & receive calls from multiple devices and apps
- Optional Add-on: Unlimited calling to 19 countries
Bundle includes:
- Zoom Phone US & CA Unlimited (BYOC, 3rd Party PBX, and VDI excluded)
- Zoom Workplace Pro
Bundle includes:
- Zoom Phone US & CA Unlimited
- Zoom Workplace Business
- NEW: Visitor Management
- Additional Features
Small businesses love Zoom Phone
7,000,000 seats sold
Gartner Peer Insights Customers' Choice UCaaS 2024
Features
AI assistance
Take the work out of your calls.
Extract tasks from your voicemails, generate summaries after calls, and more with AI features included at no additional cost.*
Don’t be on call 24/7
Your phone should work when you’re not working.
Auto-route after-hours calls, set up shared lines and call delegation, and lean on AI for voicemail prioritization, tasks, and transcription to get caught up fast.
Track client hours
Capture time spent on client calls.
Turn on time tracking during your call, or mark previous calls as billable.
Works with your favorite tools
Your phone should work where you work.
You can include Zoom Phone anywhere in your workflow, like your customer relationship management (CRM) or other communication platforms.
Save time with SMS
Say hello to a better business presence.
Let your phone do work for you with automatic SMS responses, custom greetings, and more.
Send and receive faxes
Consolidate fax, SMS, and calls into one phone number
Send and receive faxes using your Zoom Phone number anytime, anywhere, on any device. No hardware required.
Virtual phone numbers
Don’t be tied to a device.
Answer incoming calls, place calls, and even send SMS messages to customers from the Zoom app on your existing desktop or mobile device.
Looking for advanced capabilities to support your growing business?
Take your customer experience to the next level with Zoom Phone Power Pack.
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Call queues
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Call queue analytics
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Team SMS
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Response templates for frequently asked questions
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Real-time insights
Use cases
Zoom Phone supports business outcomes across industries
Professional Services
It's easier to impress your customers when you have a polished, powerful business phone system. Plus, track the time you spend on client calls with our billable hours feature.
Technology
It's easier to move fast and break things when you can make a phone call to respond to a chat message. Empower your team with a business phone that's integrated with meetings and chat. Always be learning: Glean insights from your sales and support calls with automated AI call summaries.
Retail
Get back to your customers even faster. Route calls where they need to go, respond using SMS, and stay on top of potential sales with advanced voicemail features.
Supercharge business calling with AI Companion
At no additional cost.
Zoom Workplace
Enable modern collaboration with phone, team chat, whiteboard, and meetings in a single offering.
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Start a phone call or video meeting from a chat message
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Collaborate on a whiteboard from your desktop or room, and easily
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See whether a colleague is available with presence status
How Referral Staffing Solutions uses Zoom to Grow their Small Business
Referral Staffing Solutions is an all inclusive staffing, recruiting and payroll firm connecting businesses and talented employees in Wisconsin and Minnesota. Learn how using Zoom Team Chat, Phone, and Meetings has supported their business growth and helped them place more candidates in meaningful jobs.
Why choose Zoom as your small business VoIP Phone provider?
Handle customer calls with ease
Keep customers happy with quick responses.
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No time for a call? Send an SMS message.
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Assign a delegate to screen or make calls on behalf of another person.
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Track client hours during or after your call.
Zoom Phone for Small Business FAQs
The process of switching will depend on the size of the business and the complexity of the current telephone system. There are two ways to make the switch: A hybrid model, also known as Bring Your Own Carrier (BYOC), which allows you to keep your existing carrier and slowly migrate to the cloud. A direct switch option. Many small businesses can easily complete a migration to VoIP on their own. For larger firms, or anyone who wants a customized transition plan, Zoom Phone Professional Services offers managed porting and VoIP system setup.
Going beyond the limits of traditional on-premises telephony enables any small business to adapt to shifting customer demands and employee work styles. With VoIP phone service, you can free yourself from the landline and make or receive calls from virtually anywhere. Your small business VoIP provider manages and maintains your company’s cloud-based business phone system so you don’t need a dedicated IT team to provide VoIP service to your employees.
No. VoIP services can be used digitally through a software-based softphone, an application on a computer or mobile device. Many businesses choose to use basic USB or Bluetooth headsets combined with softphones to enable hands-free calling in the office. Advanced routing features even allow for calls to go to office phones during the day and cell phones after hours. Employees working from home can easily answer calls on home computers while vacationers can delegate calls to coworkers.
Call Summary
Voicemail Transcription
Voicemail Prioritization
Voicemail Tasks
SMS Threads
Summarization (included with PowerPack license)
Yes, AI Companion for Zoom Phone can be turned off in the administrator portal.
Yes, Zoom Phone is part of our AI-first work platform, Zoom Workplace. It's tightly integrated with Meetings, Team Chat, Revenue Accelerator, Contact Center, and more. Zoom Phone is a cloud-based phone system that includes voice and SMS/MMS. Zoom Phone can be used and purchased standalone with our phone licenses or bundled together with one of our Workplace plans.
Zoom Phone supports phone number porting, so you can transfer over any existing numbers that you are currently using. You can also get a new business phone number through Zoom Phone if you choose.
You can use a VoIP phone number on a traditional desktop office phone if you prefer. You can use your existing phone system hardware as long as it’s compatible with VoIP technology, or Zoom Phone Hardware as a Service lets you obtain the latest hardware on a subscription basis, with very low upfront costs.
The setup costs of moving to a small business VoIP system are much lower than setting up a traditional landline system. Legacy on-premises solutions require extensive infrastructure and equipment, which are costly to install and maintain. Business VoIP phone service requires virtually no infrastructure, other than an existing internet connection. You don’t even need to purchase desk phones because you can use any device, such as a smartphone or computer, to make calls.
VoIP is typically a great option for small businesses. It’s flexible, affordable, and easy to manage. You can easily grow your VoIP network over time as your small business grows. With Zoom Phone, you can add new phone lines through the administration portal quickly and easily, and the phone number is immediately available for calling via the Zoom desktop client or smartphone app.
