Multi-line phone systems are an integral part of many business’ communications infrastructure. Cloud technology has revolutionized the process, offering better features, enhanced scalability, and lower costs.
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Multi-line phone systems for small businesses are a relatively simple, basic telephone system. They often serve as a middle-ground for firms who need multiple lines but are not large enough to warrant an in-house Private Branch Exchange (PBX) system.
However, these business phone systems are typically quite limited in their versatility, as a single-device system cannot engage in more than one outgoing call at the same time. Multi-device systems can do a bit more, but they are still inherently limited.
A multi-line phone system used to make sense for small firms because they were substantially lower in cost than a PBX system. Today, a better option exists: Cloud PBX systems that leverage VoIP phone technology. These innovative business phone systems allow for greater versatility, better mobility, and lower costs than traditional telephone systems while offering a suite of advanced features to improve the efficiency of business communications.
Cloud phones are an innovative alternative to traditional office PBX systems. Instead of firms hosting a physical PBX desk phone in their offices, similar technology is utilized in the cloud. This frees businesses from the hassle of purchasing and maintaining expensive business phone equipment and provides much more versatility than traditional phone systems.
Cloud-based phone systems utilize Voice over Internet Protocol (VoIP) technology. VoIP phones allow for voice data to be transmitted digitally over the internet rather than through standard telephone networks. VoIP phone systems interact with traditional networks so users on a VoIP phone can still call any phone number in almost any country, regardless of which phone system that number is using.
Cloud phones also allow for incredible versatility. Users can make and receive phone calls on their desk phones, computers, and mobile devices, all using the same telephone number. Remote workers can seamlessly interact with in-house staff, and make calls as if they were in the office. Managers can stay connected after-hours, ensuring important calls are never missed.
To utilize a cloud phone system, businesses simply need to sign up for a VoIP service provider. These companies handle all the logistics, and make it incredibly simple for businesses to take advantage of this innovative technology. With VoIP, you can sign up in minutes, add users and phone numbers with the click of a mouse, and enjoy a suite of useful calling features, all with no physical equipment required.
Zoom is a leader in the digital communications industry. Our innovative video conferencing tools have revolutionized the way businesses communicate internally and externally. And now, Zoom Phone is providing powerful tools for businesses to modernize their multi-line phone systems with the help of cloud-based VoIP technology.
Yes. A cloud phone system can do everything that a physical multi-line phone system can do. In fact, it can do everything that a full-fledged PBX system can do - and much more.
Possibly. Some newer desk phones and cordless phones will work with VoIP (see a list of compatible devices here). Because VoIP is a cloud service it can be used without any additional hardware. Users can make calls from office computers, laptops, tablets and smartphones. If physical office phones are desired, Zoom Phone Hardware as a Service offers an affordable way to procure the latest hardware with very low upfront costs.
Virtual phone systems are almost always more affordable than traditional telephone systems. Zoom Phone plans start at just $10 per user per month. Costs scale with the size of your business and the features and calling plans you need, but in almost all cases, cloud-based multi-line phone systems provide cost savings over traditional providers.
Multi-line business phone systems like Zoom Phone are ideal for a remote or semi-remote workforce. Employees can make calls, participate in video conferences, and chat internally whether they are in the office, at home, or on vacation.