More than 2 million Zoom Phone seats sold worldwide. A leader in Gartner’s UCaaS Magic Quadrant for the second year in a row. And we continue to deliver modern cloud phone features for organizations of all sizes. Check out some of these updates that help support your critical telephony processes.
Compliance updates and ease of use for E911
Zoom Phone natively supports Nomadic E911 services. You can be fully compliant with the U.S.-based mandates for Kari’s Law and RAY BAUM’S Act with the proper configurations of existing features. However, deploying nomadic emergency services outside U.S. and Canada requires additional steps to configure an Emergency Location Identification Number (ELIN) for each detectable location.
With this update, newly created locations will be required to configure an ELIN when needed. Additionally, existing locations will be flagged for missing or redundant ELIN assignments to help Zoom Phone admins maintain proper configurations and keep everyone safe, no matter where they are located.
Learn more in our Nomadic E911 webinar
Queue analytics enhancements
With Zoom Phone Power Pack, managers can use queue analytics to more easily monitor critical call queue key performance indicators (KPIs) such as service level, missed call rate, average waiting time. They can choose to receive notifications through Zoom Team Chat in addition to email notifications when one of their KPI thresholds has been reached. Admins can also customize call queue wallboards and display them on Digital Signage devices for increased visibility.
Caller verified icon for incoming calls
Zoom Phone customers can more easily identify unwanted incoming calls. As part of ongoing STIR/SHAKEN compliance requirements, Zoom Phone will show “caller verified” checkmarks next to the number of an incoming call if the calling party has been authorized by the carrier to use that number. If there’s no checkmark, it may be a robocall or spam call.
Zoom Phone integrations and updates
We’ve added a new integration to Zoom Phone, as well as updates to a few of our most popular Zoom Phone integrations:
- ServiceNow - The new ServiceNow integration brings the power of Zoom Phone to your existing ServiceNow workflows, including click to call and the ability to view and manage call and user logs
- SMS for Google Workspace, Microsoft Teams, and Microsoft Dynamics - Send SMS to internal and external contacts using your Zoom Phone number through Google Workspace, Microsoft Teams, and Microsoft Dynamics
Zoom Phone hardware
Additionally, we're certifying new Zoom Phone hardware devices; check out the new arrivals! And be sure to visit our new recommended headset webpage for industry-leading solutions compatible with Zoom Phone.