Telehealth may have accelerated during the pandemic, but it is still prevalent in 2022, with 38% of patients choosing to receive telehealth care. Not all contact centers can support this shift to hybrid and remote working, as traditional call centers are typically composed of on-premises infrastructure that is expensive to upgrade and only services onsite agents. Our contact center is cloud-based, scalable, and designed for remote healthcare teams to meet patients where they are.
What’s more, patients don’t have to sacrifice the personal, face-to-face experience they would receive inside a provider’s office, as Zoom Contact Center is video optimized for a frictionless, high-level experience between healthcare providers and patients. And because it’s built on the familiar Zoom unified communications platform, our cloud-based contact center makes it easy for patients to connect with clinicians and work faster toward early intervention.