While all Zoom Contact Center customers can choose to use our global data center, we understand that they may have specific requirements regarding where data is located. With this in mind, Zoom Contact Center is now available from our European cloud region. In addition, we plan to make the solution available from our Middle East cloud region later in 2024. As a result, Zoom Contact Center provides customers with innovative solutions while also helping to support their compliance requirements. Please note that not all global features will be available regionally on the initial release.
In order to offer an even more flexible approach, we’ve updated our capabilities to allow for the use of data on a regional basis while still leveraging the global infrastructure. This approach combines the best of both worlds and can help customers gain access to features like our advanced AI-powered technologies, while also helping enable compliance with local regulatory requirements.
“Zoom continues to recognise the importance of addressing local data requirements for our European customers, and this expansion provides them with the confidence that our innovative solutions can address their needs across Zoom’s products, especially with Zoom Contact Center,” said Ben Neo, Head of Customer Experience (CX) Sales EMEA.