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At Zoomtopia, we announced new offerings that can help you streamline and simplify how you work with colleagues and customers alike.
Updated on October 03, 2023
Published on October 03, 2023
Work is a big part of our lives — many of us spend half of our waking hours at our jobs. That means we need to work on things that we find important and meaningful.
Purposeful work isn’t exclusive to what we work on, it’s also associated with how we work. Motivation and productivity are equally tied to both, necessitating strategic solutions that can help you reimagine your workday your way — whether that means better collaboration with colleagues or more effective communication with customers.
Deploying the right solutions is extra important in the era of hybrid work, when it’s harder to build the level of connection and engagement that fosters productivity. As many of us navigate a return to the office, technology that supports inclusivity, equity, and meaningful collaboration is the linchpin not only of a successful hybrid work strategy but also of helping us find the sense of purpose we’re all seeking.
At Zoomtopia, we announced new solutions, innovative features, and platform expansions that can help you streamline and simplify how you work with colleagues and customers alike.
The Zoom platform is designed to enable seamless team collaboration throughout your workday, whether you’re connecting over the phone, chat, or a meeting.
In meetings, someone is almost always presenting a document for review, or sharing it over chat for input later. That’s why we’re excited to announce Zoom Docs, our AI-powered, modular workspace for docs, wikis, and work management, all in the Zoom platform. Coming in 2024, it will integrate with Zoom and third-party apps to help you easily create, collaborate, manage projects, and stay organized.
Zoom Docs takes collaboration to the next level by providing the ability to tailor your workspace to the needs of your projects and audiences. You can customize the layout with drag-and-drop content blocks for text, tables, images, and more, and easily find information with folders and wiki pages. Plus, with AI built in, Zoom Docs allows you to populate docs with content from Zoom Meetings to inform and jumpstart creation, and Zoom AI Companion will help summarize and create information.
Zoom Docs joins our growing list of new solutions and features designed to help bring teams together in a unified, seamless way. These recent and upcoming enhancements are all designed to help increase employee engagement, support hybrid work, or improve productivity:
From unsurpassed sound quality to noise cancellation and auto-adjusted in-meeting lighting, AI has been a part of Zoom’s DNA for years. It’s an essential part of our future, too, paving the path forward for our platform as we continue to roll out generative AI capabilities designed to help simplify the way you work.
We recently announced Zoom AI Companion, available at no additional cost with the paid services in your eligible Zoom user account,* and have been introducing new capabilities at a rapid pace. The latest capabilities and offerings now include:
And there’s more on deck. A few more capabilities from AI Companion that you can look forward to in the coming months are:
You can find the full list of new and upcoming Zoom AI Companion features here.
*Available for customers with the paid services assigned to their Zoom user accounts. Zoom AI Companion may not be available for all regions and industry verticals.
Customers’ needs are ever-evolving, so our solutions — like Zoom Contact Center — are built to keep pace and elevate the way agents work. Zoom Virtual Agent (ZVA) joined the ranks earlier this year to deliver web and mobile support for both customers and agents during high-traffic times, and now both are continuing to evolve to help elevate the customer experience.
A few exciting enhancements coming soon to Zoom Contact Center and Zoom Virtual Agent include:
Further expanding our customer experience offerings, Zoom Workforce Engagement Management (WEM) equips your contact center with the right number of agents at the right times to help meet customer demands. WEM includes Zoom Quality Management, an AI-powered customer experience (CX) tool that analyzes customer interactions via various communication channels to unlock key business insights and offer personalized coaching to agents.
**Integration availability will be announced in the coming months.
No matter if you’re communicating with coworkers or customers, the ability to choose your communication channel, application, or device goes a long way. Choice underpins the entire Zoom platform, which is an open ecosystem designed to give you access to whatever you need to do your best work.
Whether you’re deploying a Zoom App or one of the countless integrations on the Zoom App Marketplace, integrating essential functionalities right into your existing workflows helps you save time and increase productivity. A few new ways we’re helping you embrace an open ecosystem to streamline how you work:
At work, the little things add up, requiring a lot of time and energy — the time it takes to jump to your separate docs application when you’re on a call, compose a thoughtful chat, or figure out the missing ingredient in your customer experience strategy. By trimming unnecessary or overly complex tasks, you don’t just regain productivity, you also pave the way for more strategic work.
Whether you’re bringing your docs into your communications platform, cutting out the mundane with intuitive AI features, or simplifying workflows with integrations, the Zoom platform is your one-stop shop for productive, meaningful work. With Zoom, you can spend more of those 40-plus work hours building meaningful outcomes, better relationships, and stronger connections.
To learn more about how we’re expanding and evolving the Zoom platform, check out the breakout sessions at this year’s Zoomtopia.