Forward voicemail with privacy
Users can forward individual voicemail messages from their client or phone to other users in the same account for easy and seamless sharing of important voicemails and information. Forwarded voicemails can be viewed in the desktop client or web portal, and they can also be marked private to prevent reforwarding and provide additional security.
Cloud audio intercom
Enjoy hands-free peer-to-peer conversations and reach colleagues at the press of a button with our cloud audio intercom feature. By pressing the Intercom button next to a contact in the Zoom Phone tab, you can quickly send communications to colleagues across any sites within the account without needing to wait for the phone call to be answered.
Group management policy
To simplify the management of policies, admins can now manage policies at the account, group, site, and user level. This update also introduces tiered and bulk policy management, which enables admins to more easily customize how they apply policies within different user groups on the same site.
Granular international calling
Admins can now more easily manage the cost of their cloud phone system with granular international calling, which enables admins to control which countries users can call. Previously, admins could only switch international calling on or off — now admins can provide users, sites, or groups with specific entitlements to call countries they’ve enabled, but not others.
User feature entitlement report
Managing the feature assignments for an entire organization can be difficult, so we’ve added the user feature entitlement report to help streamline this process. Admins can generate one report that captures feature enablement across the organization, providing a simple way for admins to collect and audit their user data.