When our annual user conference, Zoomtopia, went 100% virtual in 2020, we welcomed an audience many times larger than any we’d hosted in the past. We knew we’d have to tailor our event to serve international attendees by providing a follow-the-sun agenda, regional keynotes, and live language interpretation for our most popular sessions.
With support from our language service provider, we lined up 54 German, Spanish, French, Portuguese, and Japanese interpreters to serve Zoom’s largest international markets. These professional interpreters did an amazing job and we couldn’t be more grateful for their proficiency and expertise. During one of our busiest time slots, we had 32 interpreters actively working across multiple sessions!
Communicating with more than 50 interpreters can be a challenge. Pro tip: Use Zoom Team Chat to create chat channels so you have a central place to coordinate with all your interpreters. Our Zoomtopia Interpreter Chat channel became a go-to place to provide reminders for upcoming sessions, confirm that interpreters were ready to go, and help with troubleshooting. It also allowed interpreters to share tips and tricks with each other in real time.