Celebrating 10 Years of Zoom: Thank You to Our Customers

This year marks the 10th anniversary of Zoom as a company. When I look back on how far we’ve come and all we’ve accomplished, a lot of words come to mind - challenging, fulfilling, unexpected, humbling. But one word specifically stands out - grateful.

I am truly grateful and honored to be in my position today. Nurturing an idea into a growing global business takes a lot of hard work and perhaps even more good luck. So many great ideas never get the chance to flourish, and I’m very appreciative and indebted to everyone who helped make Zoom soar, especially our customers. None of this would have been possible without every one of you.

Some of you have only known Zoom since early 2020, when the COVID-19 pandemic placed a global spotlight on the work our teams had been doing for nearly a decade - connecting people through reliable, innovative communications.

We actually founded Zoom in 2011 to improve how people communicate globally. Numerous web and video conferencing options existed in the market, but it was our belief that none of them were as intuitive, reliable, and comprehensive for the modern era of work and learning. And 10 years later, we can safely say that we were on to something, to truly deliver happiness to the end user.

We started by changing how video communications could be delivered and consumed, uniquely architecting our platform to be video-first and compatible with customers’ preferred technology ecosystem. People took notice.

Building on that early video success, with the input and guidance from our customers, we’ve innovated from a single video app into a comprehensive communications platform that powers every type of organization, from a single entrepreneur’s vision to small and medium-sized businesses to multinational enterprises with hundreds of thousands of employees.

Today, we’re proud to offer a portfolio of solutions enabling businesses to connect and communicate better:

• Start or join a video meeting from anywhere, on any device, with Zoom Meetings
• Modernize your telephony to better support hybrid and remote work models with Zoom Phone
• Optimize your meeting rooms and workspaces by leveraging Zoom Rooms and all of our amazing hardware partnerships
• Reach new audiences with Zoom Webinars and our Zoom Events solutions
• Instantly communicate with individuals and groups on Zoom Team Chat
• Integrate your critical applications via the Zoom App Marketplace and the Zoom API

We also have more than 5,000 employees, 21 co-located data center locations worldwide as well as the public cloud, and millions of users around the globe, thanks to one tiny vision nurtured with a tremendous amount of support from our customers along the way.

After a decade, we’re only getting started. Everything we do at Zoom, from feature updates to new products, is driven by you, our amazing customers. And we’ll continue to listen and engage our customers as we pursue a completely frictionless communications experience for every Zoom user, no matter where or how you connect.

Because while solutions like Zoom help you empower hybrid workforces, connect teams, and better support customers, you are the real disrupters - the ones creating, nurturing, and growing impactful businesses entirely on our platform. You are the ones driving the future of Zoom, and we couldn’t be happier that you’re here.

Again, my heartfelt THANK YOU to all of you - our customers, partners, employees, investors, and all of the Zoom believers for the past 10 years. We couldn’t have done any of it without you.

We will cherish the happiness, innovation, vision, connection, and togetherness of today and look forward to again celebrating all we’ve accomplished together in 2031.

-- Eric