Zoom receives Unified License with Access from the Government of India: what this means for our customers

These days, legacy phone systems just don’t cut it. Organizations everywhere are looking to migrate to the cloud to simplify operations, achieve reliability, embrace flexibility, and cut costs. Businesses in India are no exception. 

That’s why we’re excited to announce that we’ve received the Unified License with Access – All/PAN India, NLD National Long Distance, and ILD – International Long Distance from the Department of Telecommunications (DoT), Government of India. With these licenses, we will be able to offer Zoom Phone, our industry-leading cloud PBX service, to multinational corporations (MNCs) and businesses operating in India. 

As a global cloud PBX application service, Zoom Phone will support MNCs and businesses in India with consolidation efforts, as these organizations can now have a single communication platform for their global workforce. We partner with international telecommunication providers and offer phone numbers and calling plans in 47 countries and territories. It’s all bundled together with our UCaaS platform, making it simple for customers to deploy and manage their phone services. By flowing into other Zoom solutions, Zoom Phone also helps stitch together a unified communications experience that’s built with security in mind. 

Zoom Phone offers a robust set of features for the modern distributed workforce, including: 

• Intelligent call routing 
• Auto attendants 
• Interactive voice response 
• Shared line appearance 
• Call queuing 
• Call analytics
• Voicemail 
• Recordings and transcriptions 
• Desktop/mobile app experience optimized for business users and integrations with CRM applications 

As India’s organizations embrace flexible work, they need a trusted partner to support them as they look to collaborate in new and innovative ways. 

“Feeling the pinch to produce more with less, Indian multinationals are increasingly turning to collaboration platforms including video communications to streamline workflows and engage employees, partners as well as their customers. The launch of Zoom Phone will offer a competitive edge to the collaboration solution vendor in targeting the Indian enterprise customers,” said Nikhil Batra, Research Director, Telecom at IDC. “Collaboration solutions have been highlighted by Indian enterprises as their top ICT investment priority through the course of 2023 and Zoom Phone, along with the broader Zoom collaboration portfolio, could help organizations accelerate this move to support and empower an increasingly mobile and connected workforce.”

With Zoom Phone, India’s businesses and MNCs can foster the kind of asynchronous and dynamic collaboration they’re looking for, elevating the employee experience as a result. 

Having grown more than 100% year over year globally, Zoom Phone has now surpassed 5.5 million seats in the four years since its launch. This milestone is not only a testament to Zoom Phone’s ability to meet customer requirements, but also to businesses’ increased focus on simplicity and flexibility. As organizations around the world look at ways they can support employees’ preferences, create seamless connections with customers, and gain a competitive edge, solutions like Zoom Phone are there to enable that growth and momentum. 

In the coming months, Zoom will be working with regulators and partners in India to offer a complete telecommunications service bundled with its Zoom Phone PBX service. 

Learn more about how Zoom Phone can help cut costs and improve functionality for your business through its rich capabilities and enterprise-class features.