Insights & Trends | Zoom Blog

Deployment is just step one. See how top CX teams can use AI-powered feedback loops to uncover what's working, fix what's not, and drive real business results.

CX

Zoom Named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center as a Service Platforms 2026

7 min read

Zoom was named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center as a Service Platforms 2026. See what this means for CX leaders evaluating AI-powered contact center solutions.

CX

How to reduce contact center agent burnout with AI in 2026

8 min read

How AI-powered tools can help contact center managers reduce agent burnout, improve retention, and deliver better customer outcomes.

Virtual Agent

Your customers don't all speak English. Your AI receptionist can handle that.

5 min read

What languages does Zoom's AI receptionist support? Learn how multilingual phone support helps small businesses serve callers in Spanish, French, and more.

Small Business

Real SMBs reviewed Zoom's AI note-taker and meeting summaries. Here's the pattern we noticed.

5 min read

Three things happened when these teams stopped taking notes.

Collaboration

Your employees already treat meetings, chat, docs, and AI as one connected flow. The question is whether your platform does, too.

Collaboration

Your collaboration environment probably wasn't designed. It evolved. Here's what that means for IT teams managing the growing gap between how employees work and how collaboration is governed.

CX

CX Insights just got smarter. Here's the difference you'll actually feel.

7 min read

Zoom CX Insights introduces agentic AI to the contact center: persistent memory, organized Projects, guided discovery, and 18-language support. See how it works.

CX

12 min read

Why the most forward-thinking enterprise CX leaders are leaving legacy platforms behind — and what they're building instead.

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Zoom Named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center as a Service Platforms 2026

How to reduce contact center agent burnout with AI in 2026

Your customers don't all speak English. Your AI receptionist can handle that.

Real SMBs reviewed Zoom's AI note-taker and meeting summaries. Here's the pattern we noticed.

Enterprise collaboration quietly became infrastructure, and it's time to catch up

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CX Insights just got smarter. Here's the difference you'll actually feel.

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