Insights & Trends | Zoom Blog

Real SMBs reviewed Zoom's AI note-taker and meeting summaries. Here's the pattern we noticed.

Three things happened when these teams stopped taking notes.

Enterprise collaboration quietly became infrastructure, and it's time to catch up

Your employees already treat meetings, chat, docs, and AI as one connected flow. The question is whether your platform does, too.

Collaboration

Your collaboration environment probably wasn't designed. It evolved. Here's what that means for IT teams managing the growing gap between how employees work and how collaboration is governed.

CX

CX Insights just got smarter. Here's the difference you'll actually feel.

7 min read

Zoom CX Insights introduces agentic AI to the contact center: persistent memory, organized Projects, guided discovery, and 18-language support. See how it works.

CX

12 min read

Why the most forward-thinking enterprise CX leaders are leaving legacy platforms behind — and what they're building instead.

Insights & Trends

AI alone won't transform your business. Your people will.

9 min read

"Nobody made an outstanding wine shaving hours off the fermentation cycle." Why a room of executives stopped talking about efficiency and started talking about people.

CX

How we read the 2026 Gartner Voice of Customer for CCaaS

6 min read

Learn how to read the 2026 Gartner Peer Insights Voice of the Customer for CCaaS — quadrant methodology, willingness-to-recommend data, and how Zoom Contact Center performs.

Virtual Agent

AI receptionist use cases: How 8 industries never miss a call

8 min read

Discover how Zoom’s AI Receptionist helps small businesses across eight industries—from dental offices to real estate agencies—answer every call, book appointments, and capture leads 24/7.

CX