Unified Communications from Zoom

Unify your voice, meetings, and chat into one simple solution with Zoom. Zoom’s UCaaS platform gives your team the flexibility to communicate and collaborate wherever you want, however you need.

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What is UCaaS?

When you have one platform for video conferencing, another for collaboration, a third for enterprise chat, and a whole portfolio of phone systems, managing your business communications can be complicated and costly.

Unified communications (UC) solves the challenge of juggling multiple tools by combining business communications such as telephony, instant messaging, and video conferencing on one streamlined platform. When that platform is cloud-based, it’s known as unified communications as a service (UCaaS), and offers greater flexibility, reliability, and scalability.

Zoom’s UCaaS platform combines VoIP phone service, video conferencing, chat, and more into a single app. You’ll spend less time managing different systems and contracts, and more time improving productivity, enhancing collaboration, and getting work done.

The Zoom Solution

Zoom is more than video conferencing. Think crystal-clear call quality. Secure, encrypted cloud communications. Instant messaging and instant collaboration. Simplify your tech stack and bring voice, video, conference rooms, and chat together with one secure solution: UCaaS.

  • Meetings

    Zoom was built to put video first. Zoom Meetings offer secure HD video and audio, calendar integration, built-in collaboration tools, and a simplified user experience to help teams meet with ease.

  • Chat

    Zoom Team Chat is the glue holding unified communications platforms together. It’s the central place where you’ll connect instantly over instant messaging (IM), schedule or jump into ad-hoc meetings and phone calls, share files, and keep track of tasks.

  • Phone

    Add Zoom Phone to the mix for a truly unified communications experience. A cloud VoIP phone system that gives you the flexibility to make and receive calls from your desktop, laptop, tablet, or mobile device — plus the ability to elevate any call to video with the touch of a button.

  • Video Webinars
    Video Webinars

    Connect with large audiences from anywhere in the world and from any device using Zoom Webinars. Scale up to 50,000 people including 100+ interactive video panelists without sacrificing audio and video quality. With customizable setup, registration, and live streaming, you can broaden your reach with internal and external audiences.

  • Zoom Rooms
    Zoom Rooms

    We make video conferencing simple, so anyone can run or join a meeting. With Zoom Rooms, there are no tangled wires or complex AV inputs — just a conference room system that makes hybrid workforce collaboration simple whether you’re in the office or joining remotely. Bring simplified booking, one-touch meeting start, and wireless content sharing to every type of space.


Gartner, a leading research and advisory company, has named Zoom a Leader in the Magic Quadrant for Unified Communications as a Service (UCaaS) in our first year of eligibility! According to Gartner, Zoom was selected a Leader due to our:

  • Amazing growth of Zoom Phone over the past 12 months (over 400 basic/core telephony features)

  • Complete UCaaS portfolio including Zoom Meetings, Zoom Team Chat, Zoom Webinars, Zoom Rooms, and Zoom Phone

  • Focus on security including 256-bit AES-GCM encryption and in-meeting security options

Gartner 2022 dot chart

Why make Zoom your UCaaS provider?

Seamless experience

Seamless experience

One intuitive platform lets you transition between voice and video calling, conferencing, chat, and more.



With simple provisioning and easy, frictionless communication from almost any device, Zoom meets the needs of admins and end-users.

Simplified billing

Simplified billing

UCaaS lets you cut clutter, reduce expenses, and enjoy transparent pricing with one predictable monthly invoice. Find a plan.

conference room with meeting

Zoom Workplace

Enable modern collaboration with chat, phone, whiteboard, and video meetings in a single offering.

  • Start a phone call or video meeting from a chat message

  • Collaborate on a whiteboard from your desktop or room, and easily share it with others

  • See whether a colleague is available with presence status

Zoom Workplace — your all-in-one communication and collaboration offering.

Benefits of UCaaS

Consolidating your communications with one provider offers many business benefits. Unified communications as a service streamlines workflows and makes communicating seamless, while being flexible enough for businesses of all types and sizes. Switching to Zoom’s UCaaS platform can help you modernize business communications — and improve user experience — across the enterprise.

  • Connect remote workers
    Connect remote workers
    Unified communications helps unite your workforce, bridging the gap between remote and hybrid teams. Zoom enables businesses to adapt to the needs of an increasingly distributed workforce and adapts to changing network conditions to ensure a high quality experience. Zoom mobile apps also provide a complete user experience when on the go, supporting meetings, phone, and chat.
  • Gain reliability and security of the cloud
    Gain reliability and security of the cloud
    Zoom keeps your business connected with a globally distributed network of co-located data centers, reducing the risk of server outages and technical issues, all under the protection of 256-bit AES-GCM encryption.
  • Collaborate over video, phone, or chat
    Collaborate over video, phone, or chat
    Zoom’s UCaaS platform makes it easier for teams to meet and collaborate efficiently. With just one app for chat, phone, and meetings, your employees can choose whichever method of communication suits their needs, and move seamlessly from IM to a phone call to a video meeting.
  • Get global coverage
    Get global coverage
    Zoom connects your business to customers, partners, and vendors around the world. With Zoom Phone, local phone numbers are available in 40+ countries, with both metered and unlimited plan options.
  • Stay agile and flexible
    Stay agile and flexible
    Cloud communications give businesses the flexibility to remain agile in changing market environments. Zoom lets you add and remove users instantly, upgrade or downgrade plans at the click of a button, and transition in-house staff to remote roles without interruption.

Contact Sales to learn more about UCaaS from Zoom!

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