Contact Center

How Zoom earned its place among EMEA's top CX platforms

Zoom is recognized in the 2026 Frost & Sullivan Frost Radar for EMEA CX platforms. Here's the story of how we built a CX practice from scratch, and what it means for you.

CX

8 min read

Deployment is just step one. See how top CX teams can use AI-powered feedback loops to uncover what's working, fix what's not, and drive real business results.

CX

Zoom Named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center as a Service Platforms 2026

7 min read

Zoom was named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center as a Service Platforms 2026. See what this means for CX leaders evaluating AI-powered contact center solutions.

CX

How to reduce contact center agent burnout with AI in 2026

8 min read

How AI-powered tools can help contact center managers reduce agent burnout, improve retention, and deliver better customer outcomes.

CX

CX Insights just got smarter. Here's the difference you'll actually feel.

7 min read

Zoom CX Insights introduces agentic AI to the contact center: persistent memory, organized Projects, guided discovery, and 18-language support. See how it works.

CX

12 min read

Why the most forward-thinking enterprise CX leaders are leaving legacy platforms behind — and what they're building instead.

CX

How we read the 2026 Gartner Voice of Customer for CCaaS

6 min read

Learn how to read the 2026 Gartner Peer Insights Voice of the Customer for CCaaS — quadrant methodology, willingness-to-recommend data, and how Zoom Contact Center performs.

CX