Thought Leadership

From 50 metres to 100: What a freedive record teaches us about organisational velocity

t the most recent Zoom EMEA Customer Council Forum, Benedetto Conversano, former global CIO turned Zoom executive, sat down with Jim Lawless, CEO advisor and British freedive record holder, for a conversation about speed, courage, and leadership as AI reshapes how work gets done.

Thought Leadership

Nobody has solved event feedback. Here's why, and what's finally changing.

5 min read

Discover why most event feedback fails to drive real change—and how to fix it. This post explores the hidden flaws in post-event surveys, the disconnect between feedback and pipeline impact, and how AI can unlock meaningful insights when paired with the right measurement architecture. Learn how to build a full event intelligence loop that connects audience sentiment to business outcomes.

Thought Leadership

A team in a virtual team building meeting.

5 min read

Learn the importance of virtual team building and best practices for implementing it, and explore 25 fun team-building ideas for remote and hybrid teams.

Thought Leadership

Employee experience (EX): A guide for business leaders in 2026

12 min read

Learn what employee experience means and why it’s important. Browse actionable tips for improving your employee experience across all stages.

AI

What if employee frustration was your most valuable architecture data?

IT leaders: employee tool frustration isn't a morale problem — it's audit data. Here's how to turn it into your stack strategy.

Thought Leadership

A group of people seated at tables in a conference room, focused on a large screen displaying a Zoom meeting.

13 min read

Explore seven types of work environments, who they’re best for, and examples. Plus, learn how to create a positive workplace for your employees.

CX

Customer experience trends 2026: Eight analysts share their predictions

5 min read

Explore CX trends for 2026 as top analysts reveal AI's impact on CX and the future of customer engagement.

CX

How can AI help increase revenue and efficiency during customer service interactions?

4 min read

Discover expert insights and data that demonstrate the transformative impact of AI in customer experience, enhancing engagement and driving revenue for businesses.

Thought Leadership

Insights into AI, leadership, and fostering a culture of trust in the workplace

5 min read

Learn about the impact of AI, the importance of trust, and the mindset of a great leader in our Q&A with Toni Cusumano, a leader in PwC’s Workforce Transformation practice.

More on "Thought Leadership"

From 50 metres to 100: What a freedive record teaches us about organisational velocity

Nobody has solved event feedback. Here's why, and what's finally changing.

Virtual team building: Importance, tips, and 25 ideas

Employee experience (EX): A guide for business leaders in 2026

What if employee frustration was your most valuable architecture data?

7 work environments and how to build a strong one for your employees

Customer experience trends 2026: Eight analysts share their predictions

How can AI help increase revenue and efficiency during customer service interactions?

Insights into AI, leadership, and fostering a culture of trust in the workplace