Leaders whose teams are using AI reported many benefits, especially around collaboration. This may be because AI can be used to automate or aid in certain tasks like sharing notes and action items after meetings, composing messages, and organizing information.
However, tension remains between the benefits leaders are seeing, and employees’ overall sentiment toward AI — 82% of leaders said they were excited about AI, compared to 57% of employees. That sentiment gap also translates to adoption: 73% of leaders said they use AI at least a few times a week, compared to just 32% of employees. And 23% of employees say they don’t use AI at all (at work or for personal use).
The lack of adoption could explain employees’ perceived drawbacks related to technology, with employees’ top three concerns including job loss, data security, and accuracy. This shows just how imperative it is for leaders to take the opportunity to educate employees and equip them with the right training to help them understand and adopt AI.