Privacy feature for shared lines
For our virtual phone system customers who leverage shared lines, we’ve released a feature that enhances the security and privacy of calls on shared lines. When members of a shared line group and a shared line appearance enable the privacy feature during the call, it prevents others from picking up a held call, listening, whispering, barging, or taking over the call.
Note: This feature is not supported on desk phones and requires client version 5.7.6 or higher.
More call queue visibility
We’ve also provided enhancements to our admin dashboard to add more visibility into metrics associated with call queues. This includes providing account owners and admins with the ability to view the top 10 extensions by call usage (for example, inbound, outbound, internal calls) or minutes usage (for example, international mins, toll-free minutes).
Granular control of call monitoring privileges
Account owners and admins can now select specific privileges to customize call monitoring groups. For example, they can only allow the group to barge into calls. Previously, setting a privilege would automatically grant all lower-level privileges. This feature will not have any effect on existing settings for call monitoring groups.