See why Zoom placed highest among all evaluated providers on both the Growth Index and Innovation Index — and what it means for your communications strategy.
Published on June 16, 2026
Zoom has been named a Visionary Leader in the 2026 Frost Radar™: Integrated Cloud Communications Platforms, placing highest among all evaluated providers on both the Growth Index and Innovation Index. The recognition reflects Frost & Sullivan's assessment of Zoom's trajectory across the full integrated communications stack — not just meetings or calling, but the platform as a whole.
The Frost Radar differs from analyst reports that assess UCaaS in isolation. It benchmarks integrated cloud communications platforms across UCaaS (calling, meetings, messaging), CCaaS, and customer experience, and APIs/CPaaS — evaluating both the depth of each provider's capabilities and how well they work together.
For organizations weighing platform decisions, this framing is relevant. The question isn't whether a vendor is strong in one category. It's whether they can deliver a unified communications experience across employee collaboration and customer engagement on a single platform.
Frost & Sullivan highlights Zoom's AI-powered orchestration and integrated workplace solutions stack as key differentiators, describing Zoom's strategy as centered on converting conversations into completed work — a priority that aligns with how enterprises are moving AI from experimentation into execution.
Several factors contributed to Zoom's placement:
Zoom Workplace brings meetings, phone, chat, email, and AI-powered productivity tools together on a single platform. Learn how it can work for your organization.
About Frost & Sullivan
Frost & Sullivan, the Growth Pipeline Company™, partners with clients to accelerate growth and achieve best-in-class positions in innovation, leadership, and transformation. Frost Radar™ is a key component of their research portfolio, delivering visual benchmarking and actionable insights for industry leaders.
