Developer

Add collaborative browsing to your web page with Zoom Cobrowse SDK

Zoom's Cobrowse SDK provides developers with all the tools required to easily integrate the cobrowsing experience into their web applications.

3 min read

Updated on January 08, 2025

Published on January 08, 2025

In this blog

01 Key features - Jumplink to Key features
02 Transform customer engagement - Jumplink to Transform customer engagement
03 Cobrowse vs. screen-sharing - Jumplink to Cobrowse vs. screen-sharing
04 Get started today - Jumplink to Get started today

Amanda Yiu

Product Marketing Manager, Zoom Developer Ecosystem

We are excited to announce the launch of Zoom Cobrowse SDK. Cobrowse, short for collaborative browsing, is a web-based visual engagement tool that allows a customer and a support agent to securely navigate and interact with a webpage in real-time. Whether troubleshooting technical issues, completing forms, or providing guided walkthroughs, Cobrowse empowers businesses to enhance customer experiences with seamless and personalized support.

The Zoom Cobrowse SDK provides developers with all the tools required to easily integrate the cobrowsing experience into their web applications. It’s built with simplicity in mind — requiring no plugins, no downloads, and offering quick integration into your existing customer flows.

Frictionless and secure screen-sharing: Customers can share their screens without installing any software. By using simple PIN-based access, agents can join sessions securely and assist customers in real time.
Annotations: Agents can annotate directly on the webpage, highlighting elements, drawing attention to key sections, or marking actionable items. This makes it easier to guide users step by step.
Data masking: The SDK is designed with robust security features, allowing businesses to configure rules that help prevent agents from viewing sensitive end-user information, such as passwords or personal data. Sensitive fields can be masked supporting enhanced data protection and peace of mind for consumers.

The Zoom Cobrowse SDK brings a new level of efficiency and personalization to customer support. Businesses across industries — from ecommerce and financial services to tech support — can leverage this powerful tool to:

Resolve issues faster: Navigate alongside customers to troubleshoot issues or complete transactions in real time.
Reduce customer frustration: Eliminate the back-and-forth of traditional support by visually guiding customers to solutions.
Enhance customer satisfaction: Deliver seamless, interactive support experiences that build trust and loyalty.

While both Cobrowse and screen-sharing enable real-time collaboration, they are designed for different use cases. Here's a quick comparison to help you understand the unique advantages of Cobrowse:

Feature	Cobrowse	Screen-sharing
Ease of integration	✅ No software installation required—integrates directly into your webpage	❌ Requires additional software or plugins to install and use
Bandwidth efficiency	✅ Optimized to share high-quality visuals while consuming less bandwidth	❌ Typically uses more bandwidth
Browser-specific security	✅ Restricted to the browser	❌ Sharing the entire screen may include unintended content
Data privacy with masking	✅ Fully configurable to hide or mask sensitive data, such as personal or payment information	❌ No built-in data masking, potentially exposing sensitive information

The Zoom Cobrowse SDK goes beyond functionality, offering a secure, scalable, and intuitive solution that integrates effortlessly with your existing platforms.

Customers are at the center of all the products we build at Zoom. With the Cobrowse SDK, we want to empower businesses to build stronger relationships with their customers.

Ready to get started?