The Zoom Community Champion program includes Zoom employees, as well as a select group of Zoom customers who were invited or nominated based on their contributions to the community. These community members are active users who volunteer their time to help others find solutions, often using their vast knowledge and experience in IT or virtual events to solve a problem.
Community champion Eliot Robinson spent his career helping banks modernize their technology systems. The Zoom Phone product forum is right in line with his interests and expertise.
“I answer one or two questions a day, partly because it’s a puzzle — it’s fun,” he said. “Sometimes my answer will solve an issue, but more often it’s the beginning of a discussion. I might reply, then someone else might suggest something a little different. I might have questions for the original poster. It turns into a conversation.”
Denise Lahat, a community champion based in Israel, is very familiar with online communities — in fact, she runs an active Facebook group called Zoom Events Pros, where people ask questions, learn about new product features, and provide feedback after producing their conferences on Zoom Events. A virtual, hybrid, and in-person event video producer, Denise became involved with the Zoom Community as a way to learn and share her knowledge, talk to her industry peers, and stay on top of the latest Zoom Events product news.
“I joined the community because I love being part of a group of global Zoom users helping each other,” Denise said. “Sometimes people come to the community completely stressed out about an upcoming event and they need help immediately. I’ll jump on a Zoom with them and help solve their issues and give them the confidence they need in order to produce their event successfully. It gives me a tremendous feeling of satisfaction to be able to help people, and I have also found new clients this way, which has been great for growing my business.”
Ray Harwood, the most active Zoom Community customer champion, said that he sees the community as a place to help people and expand his own knowledge at the same time.
“In my career in IT, I’ve been the go-to person. People would come to me when they had an issue they couldn’t fix, and I’d help them find the answer,” Ray said. “When the community first started, I joined in to ask my own questions. I learned a lot, then I’d start to see things I knew the answer to. Eventually, I was answering over 30 questions a week.”