The latest from the Zoom blog

ZoomMate and the Zoom AI Productivity Suite turn your meetings, notes, and ideas into finished deliverables — no exporting, no reformatting, no app-switching.

Your guide to getting started with ZoomMate

Learn how to get started with ZoomMate — organize meeting context, automate follow-ups, and turn conversations into actionable deliverables inside Zoom Workplace.

Your guide to getting started with Zoom Paper

Zoom Paper turns your meetings, notes, and ideas into polished documents with AI-powered drafting, formatting, and collaboration — all inside Zoom Workplace.

Your guide to getting started with Zoom Sheets 2026

Zoom Sheets turns messy data into clear insights — no formulas, no fuss, no need to be a spreadsheet expert. From meeting transcripts to structured spreadsheets, you move seamlessly from discussion to analysis.

Your guide to getting started with Zoom Slides

Zoom Slides turns your meetings, docs, and ideas into polished presentations in minutes — with AI-powered design, speaker notes, and branded templates built into Zoom Workplace.

Not sure how to write a meeting summary? Follow our step-by-step guide with a ready-to-use template, real example, and AI-powered tips to save time.

Hosted contact center: A guide for contact center managers

Learn what a hosted contact center is, key features to look for, and how Zoom Contact Center delivers AI-powered customer experiences with omnichannel support and no on-premise infrastructure.

A multichannel contact center connects every customer channel in one platform. Learn what to look for, how AI changes the equation, and how Zoom CX delivers.

AI chatbot for customer service: a 2026 guide for CX leaders

Learn how AI-powered virtual agents like Zoom Virtual Agent transform contact center support — resolving more, escalating smarter, and keeping context intact.

Chatbot for Enterprises: The Complete Guide for 2026

Discover how enterprise chatbots transform CX in 2026. Learn key features, ROI tips, and how Zoom Virtual Agent powers intelligent self-service at scale.

Beyond deflection: How intelligent self-service is powering the next era of customer experience

Frost & Sullivan's Alpa Shah and Zoom's Chris Morrissey explore how AI-powered intelligent self-service is transforming CX—moving beyond deflection to real resolution, connection, and measurable outcomes.

Employee experience (EX): A guide for business leaders in 2026

Learn what employee experience means and why it’s important. Browse actionable tips for improving your employee experience across all stages.

Customer journey mapping guide: How to create one + free template

Learn what customer journey mapping is, how to build one step-by-step, and download a free template to map and improve your customer experience today.

Customer Service Management: The Complete Guide for 2026

Customer service management is how modern teams turn every interaction into resolution and loyalty. See the strategy, software, and AI shaping CSM in 2026.

Customer Experience Management: The Complete Guide for 2026

Customer experience management is how leading brands turn every interaction into loyalty. See the strategy, tools, and AI shaping CX in 2026.

Inbound Call Center: definition, benefits, and how AI is transforming customer service

Learn what an inbound call center is, how it works, and how AI-driven tools enhance customer experience, efficiency, and resolution quality.

Learn what a PBX phone system is, how it works, the different types (traditional, IP, and cloud), and why small businesses are switching to cloud-based alternatives.

Outbound Call Center: modern strategies, tools & best practices

Discover how modern outbound call centers use AI, automation, and omnichannel tools to boost engagement and performance.

Chatbot builder: a 2026 guide for contact center and IT leaders

Learn what a chatbot builder is, how to choose the right one, and how Zoom Virtual Agent helps teams build AI-powered bots that resolve more and escalate better.

AI customer service agents: a 2026 guide for contact center managers

Discover how AI customer service agents are transforming contact centers in 2026. Learn how intelligent automation, natural language understanding, and seamless human handoffs reduce handle time, boost first-contact resolution, and scale support without extra headcount.

Discover how Zoom's Marketing Remix transformed B2B webinar strategy. From building authentic audience connections to leveraging AI for post-event content, learn how virtual events can drive lasting pipeline and become powerful, long-term marketing assets.

Contact Center Automation: How AI Can Transform Every Customer Interaction

Discover how contact center automation powered by AI unifies data, teams, and workflows to deliver faster resolutions and exceptional customer experiences.

Build trust on every call: how to prevent SPAM labeling and protect your number reputation

The CX leader's checklist: Self-service, data, and the humans behind it all

How forward‑thinking teams are using AI to connect data, elevate agents, and deliver experiences that feel more personal, at every touchpoint.

The complete guide to call center coaching + 9 strategies

Master call center coaching with these 9 proven strategies. Learn how to empower agents, improve key KPIs, and deliver elite customer service in 2026.

AI virtual agent: a 2026 guide for contact center managers

Learn what an AI virtual agent is, how agentic AI improves resolution rates, and how to choose the right solution for your contact center.

What is an AI chatbot? The 2026 guide for IT and business leaders

What is an AI chatbot? Learn how they work, the key types, business benefits, and how Zoom AI Companion brings conversational AI into your daily workflow.

Learn the key differences between a virtual agent vs chatbot. Discover which AI solution fits your contact center goals with this practical guide.

AI phone assistant: A 2026 guide for contact center managers

How AI phone assistants automate call handling, improve customer experience, and connect your team to the interactions that actually matter.

What is RAG in AI? Retrieval-augmented generation explained

Discover how retrieval-augmented generation makes AI smarter — and why it matters for your business.

What is an AI agent? A 2026 guide for contact center managers

How autonomous AI agents are replacing reactive bots and transforming end-to-end resolution in the modern contact center.

What is AI transcription? The 2026 guide for IT decision-makers

A practical guide to how AI transcription works, what accuracy and privacy benchmarks to evaluate, and how to deploy it across your organization.

Phone Extension: The Complete IT Guide for 2026

Learn what a phone extension is, how it works, and how cloud systems like Zoom Phone simplify extension management at enterprise scale.

Zoom AI Companion wins Newsweek AI Impact Award for the second year in a row

Newsweek's AI Impact Award for "AI Workplace: Best Outcomes, Digital Workspaces" recognizes Zoom AI Companion for helping teams turn conversations into outcomes

Discover what CX leaders learned at CX 2026 - from AI trust gaps to real-world results - and six actions to transform your CX strategy.

IT leaders: employee tool frustration isn't a morale problem — it's audit data. Here's how to turn it into your stack strategy.

What if employee frustration was your most valuable architecture data?

Zoom Phone Mobile is here: AI-first business calling for your native mobile dialer

Zoom Phone Mobile brings enterprise-grade calling to your mobile phone's native dialer — with cellular reliability, centralised IT control, and built-in AI. Now available in the UK.

How Bonsai replaces the freelancer tech stack

Bonsai replaces your entire freelance tech stack — manage proposals, contracts, time tracking, invoicing, and payments all in one place. Get started today.

Discover what agentic AI is and how it works.

Agentic AI systems utilize Large Language Models (LLMs) to break down complex goals into a series of executable actions. Read on for examples and how they work.

When action catches up to ideas: the next phase of work

Discover how Zoom is building the AI‑first platform to close the gap between what gets discussed and what actually gets done

Beyond registrations: measuring webinar ROI and impact

Discover how to measure the true ROI and business impact of your webinars — beyond registrations and attendance. Learn which event metrics reveal audience intent, drive pipeline growth, and help you tell a results-focused story your leadership will value.

When "good enough" becomes great: Upgrading your professional services toolkit

Learn how professional collaboration tools help consultants, coaches, and small firms level up their professional image from free-tier limitations.

See your AI impact in real time with the Zoom AI Companion ROI Dashboard

AI tools are saving employees hours each week—but most organizations have no idea where that time goes. The new AI Companion ROI Dashboard shows account owners and admins exactly where those gains are happening and helps organizations turn them into tangible results.

Your revenue tech stack is failing your team. Here's the fix.

Most sales tech fails because it expects reps to find insights. Learn why intelligence should find your team and how AI-native tools make it happen.

Don't lose your lunch break to work. Learn how knowledge workers can use AI tools like Zoom AI Companion to save time daily and reclaim their dedicated break for better focus and less stress.

Stop reviewing reports. Start running the business with your CX data.

Learn how customer experience analytics can transform CX data into actionable insights. With CX Insights, leaders can move from reporting to diagnosis and action.

AI that connects conversations, and the people behind them

Discover how Zoom Virtual Agent redefines the AI chatbot experience by connecting conversations across chat, voice, and automation.

Why small retail businesses are missing calls (and how an AI receptionist can help)

Small businesses miss around 62% of calls. Discover how AI receptionist technology is helping brick and mortar retailers answer every call and capture more opportunities.

Leading in the AI era: The human way forward

Discover how Zoom is redefining leadership in the AI era—by leveraging technology to amplify human connection, empower solopreneurs, and drive trust-based growth.

AI avatars, async video, and zero filming—how small businesses are creating professional content in minutes

Learn how to fax from a computer without a fax machine. This step-by-step guide covers everything you need to send and receive faxes digitally — faster, cheaper, and from anywhere.

Chatbot statistics for customer service teams

With their rigid scripts and limited responses, old-fashioned, rules-based chatbots never really took off. Today’s AI-first chatbots are different.

What is speech analytics and how does it work?

Explore essential insights on speech analytics, its use cases, key features, and FAQs to enhance your contact center’s performance and customer satisfaction.

52 employee engagement statistics for the modern workplace

Explore key employee engagement statistics demonstrating how recognition and transparent communication directly enhance productivity and retention.

Call center voice analytics: Benefits, use cases, and how it works

Call center voice analytics rely on AI technology to understand speech and voice cues to improve the customer experience. Learn more in this guide.

A dedicated business phone number helps you project credibility, stay organized, and build trust with every call.

AI in call centers: 6 use cases for any business

An artificial intelligence (AI) call center is a call center powered by AI technology that can help with customer inquiries, call de-escalation, and analytics.

CCaaS is a cloud-based solution for managing customer interactions, offering scalability and integration without on-premises hardware. Learn more.

A group of team members sitting around a table in the office.

Improve productivity with the latest workplace communication statistics. Learn the financial cost of poor communication and how to improve your team’s efficiency.

Synchronous vs. asynchronous communication: Examples and when to use each

Learn what synchronous and asynchronous communication are with examples. Understand their benefits, drawbacks, and ideal situations for each.

Learn the differences between VoIP and landlines, including the pros and cons of each. Determine whether VoIP or landlines would be better for your business.

How to call a phone from a computer in 5 simple steps

Learn how to call a phone from a computer in five easy steps with Zoom. Simplify workflows, manage customer calls, and connect with your team faster.

Learn what meeting minutes are, why they’re important, and how to write them effectively. Browse 3 examples to help you write effective meeting minutes.

15 customer service examples that exceeded expectations

Discover exceptional customer service examples that build brand loyalty. Learn the key elements of great service to boost your business.

Never miss a customer: How AI Receptionist is helping small retail businesses

Discover how AI Receptionist helps brick and mortar businesses deliver faster service, book appointments 24/7, and never miss an opportunity.

Zoom is evolving from a platform where work happens to one that completes it—connecting context across conversations and finishing tasks automatically.

What is call center shrinkage and how can you reduce it?

Call center shrinkage is the percentage of scheduled agent time lost to breaks and other activities, reducing customer interaction availability. Learn more.

From digital clutter to knowledge assets: Rethinking corporate video

Organizations generate massive amounts of video data. Discover how Zoom Video Management uses AI to help turn scattered recordings into searchable, organized knowledge assets that can reduce search time and enable content sharing across teams.

Team collaboration leads to successful projects and a competitive advantage for organizations. Read on for 11 tips to improve teamwork.

38 must-know call center metrics and KPIs for 2026

22 min read

Explore the different call center metrics you can track. Discover how to improve your customer service and reduce operational bottlenecks.

VoIP allows you to make voice calls using an internet connection instead of a traditional phone line. Read on to learn more.

call center agent talking into headset in front of computer screen with a call center dashboard

19 min read

Learn how to create a call center dashboard with key metrics and design best practices that drive efficiency and boost customer satisfaction.

18 min read

Task prioritization means focusing on the most important tasks first. Discover 12 techniques to help streamline your workload and reduce stress for a more productive day.

Call center workforce management: A complete guide

Call center workforce management is the process of optimizing how call center workforces operate at scale. Here are our top implementation tips.

Unified communications integrate various communication tools into a single platform for seamless collaboration and efficient business communication.

Two employees sitting at a desk watching a company all hands in a Zoom conference room

Learn what employee engagement is and why it’s important, with 10 actionable tips to improve employee engagement in your workplace.

Explore 12 hybrid work trends that uncover the state of flexible work in 2026 and how to navigate the future of work in the years ahead.

Discover how Zoom transformed its customer experience with AI innovation. Learn how Zoom Virtual Agent helps teams move from reactive support to proactive engagement, improving satisfaction and efficiency across every channel.

From reactive to proactive: How AI reshaped our customer experience at Zoom

A contact center is a centralized hub to manage customer communications across multiple channels and enhance the customer experience.

Part 3: The SMB AI Balance

Part 2: The SMB AI Balance

Part 1: The SMB AI Balance

Virtual event content doesn't have to be one-and-done. Learn three priorities for turning webinars into revenue-driving assets through strategic repurposing, better metrics, and smarter follow-up.

What's ahead for virtual events: Three priorities that will define success

Your business may be small, but your phone needs aren’t.

Advanced call handling and team coordination without the complexity or cost of an enterprise contact center solution

Two businesswomen sitting at a laptop, discussing task management strategies.

Learn what a task management workflow is, its benefits, and how to choose the right task management workflow solution.

From static models to self-improving agents

A new architecture for enterprise AI

Fresh insights from the Zoom Small Business AI Report

Sales

Smarter agents with deeper context: The next frontier in revenue AI

Discover how context transforms revenue AI from simple automation to a powerful, human-centric tool for sales success

Stanford x Zoom: Making it easy for student-athletes to connect and be their best off the field

Discover the impact of Zoom Rooms, our video conferencing room system, at Stanford University.

A group of people seated at tables in a conference room, focused on a large screen displaying a Zoom meeting.

Explore seven types of work environments, who they’re best for, and examples. Plus, learn how to create a positive workplace for your employees.

A man wearing a red shirt talks to someone on the phone.

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.

AI in healthcare: Delivering smarter care with a personal feel

Explore how AI in healthcare balances automation and personal care, improving patient experiences and operational efficiency.

AI technology trends for 2026: Leadership insights from Zoom

Our executives predict how AI technology will impact 2026 with these key trends. See what's next for the year ahead.

Oxfordshire County Council receives Zoom CX Excellence Europe Award

Oxfordshire County Council receives the Zoom CX Excellence Award 2025 for transforming citizen services with Zoom Contact Centre and AI, cutting wait times by over half.

Learn what hybrid work is, how it functions, and how it can improve your business’s productivity and overall performance.

What I learned from a year of virtual and in-person events

Zoom CMO Kimberly Storin shares lessons from a year of virtual, hybrid, and in-person events—and why virtual experiences should stand on their own.

18 min read

Learn how to master Zoom interviews with 20 expert tips covering tech setup, professional presentation, and follow-up strategies to get the job you deserve.

Discover the best Google Docs alternatives in 2026. Compare features, pricing, and benefits to find the perfect solution for your team.

Zoom AI: Redefining what’s possible beyond the hardest challenges

Zoom is closing 2025 with major AI breakthroughs.

10 must-know small business tech trends for 2026

Explore the latest small business tech trends in areas like artificial intelligence and hardware innovation to keep your business ahead of the curve.

From conversation to completion: Zoom AI Companion 3.0

AI that acts, not just answers

Making every click, meeting, and chat feel easier

Customer experience trends 2026: Eight analysts share their predictions

Explore CX trends for 2026 as top analysts reveal AI's impact on CX and the future of customer engagement.

32 VoIP statistics for every business in 2026

Discover the latest VoIP statistics and insights for 2026, and learn how VoIP is transforming communication for businesses of all sizes.

image of young professionals in an office setting

Discover 69 employee experience statistics that reveal the impact of these changes.

Zoom AI sets new state-of-the-art benchmark on Humanity's Last Exam

Federated innovation driving breakthrough results in complex AI testing

50 essential customer experience statistics for 2026

Explore 50 key customer experience statistics for 2026. Gain essential insights to enhance your strategy and deliver exceptional customer experiences.

AI in retail: How AI agents are revolutionizing retail customer service

Learn how AI in retail customer service is driving loyalty and efficiency with expert insights from Metrigy's principal analyst, Beth Schultz.

Zoom for Government has received authorization from the Defense Information Systems Agency (DISA) for Department of Defense (DoD) IL4 NIPRNet and internet-facing communications.

In conversation with Adrian Swinscoe: Is your contact center ready for the future of customer experience?

Join us for insights on contact center innovation from Adrian Swinscoe, focusing on AI's role in revolutionizing customer experience.

Measuring what matters to make every call, app, and AI interaction dependable

Read how dependable performance turns everyday communication into effortless connection.

A man wearing a black blazer talks on the phone.

Need a voicemail refresh? Check out 30 professional voicemail greeting examples plus tips to create a short & simple message for any business scenario.

Zoom surges ahead: Discover why IDC MarketScape 2025 puts it in the leader quadrant

Zoom has been named a Leader in the IDC MarketScape for European Contact Center-as-a-Service (CCaaS) 2025 Vendor Assessment. Discover why Zoom was recognized.

people gathered in a conference room with Zoom Rooms technology

Discover what’s new in conference room technology for collaboration, communication, and meetings. Plus, learn best practices for selection and setup.

Image of a person holding a piece of paper in front of a Zoom meeting on a laptop.

From leveraging the right tech to supporting secure online classes, keep reading for some best practices for creating your virtual classroom.

13 best Slack alternatives to boost team communication

Improve your team’s collaboration with a Slack alternative. Learn about the top Slack competitors that can help boost team efficiency.

Zoom acquires BrightHire, adding AI-powered hiring lifecycle capabilities to Zoom Workplace

Broadens Zoom’s AI-first platform with intelligent interview capabilities for millions of hiring conversations.

working professional managing tasks with task tracker templates

Organize your day with free task tracker templates. Boost productivity, manage to-dos, and keep projects on track with task tracking templates.

AI in financial services: Banking on the power of AI agents in customer experience

Uncover expert insights on how AI in financial services is enhancing customer experience through virtual agents and driving measurable results.

CX in action: Turning customers into fans the MLB™ way

MLB™ leverages Zoom’s AI capabilities to provide agents with real-time knowledge and guidance during interactions. This reduces handle times, improves accuracy, and enables consistent, high-quality service.

Handle the busywork with AI so you can enjoy the holidays

From finishing projects to finding balance, here are 12 ways Zoom AI Companion can help you head into the holidays calm, clear, and ready to celebrate.

Zoom to acquire Bonsai: Empowering small businesses to run and grow their companies

Zoom has signed an agreement to acquire Bonsai, an all-in-one client engagement platform designed for solopreneurs and small businesses.

Explore what a cloud contact center is and how it's different from traditional contact center solutions. Explore features and tips to choose the right software.

IVR is a technology used in telephony that allows callers to interact with a computer system through voice prompts and keypad selections. Read on to learn more.

From cost and consolidation to adoption and outcomes

Dive into the best communication channels for your business. Explore email, IM, video conferencing, and more to find the perfect fit for your needs.

CX in action: Skip the headache of manual workforce management and coaching

See how Amynta transformed manual workforce management into smarter, data-driven scheduling and coaching with Zoom CX.

group of 5 individuals collaborating around a laptop

Discover the latest workplace collaboration statistics and trends for 2025. Learn why collaboration matters and how to improve teamwork with the right tools.

woman sitting in front of a computer screen watching a webinar

Discover 42 webinar statistics that show how companies are using webinars for engagement and conversion and how they can benefit your business in 2026.

AI Responsibly: Zoom's Tailored Solutions for Data Governance

Learn how Zoom AI Companion supports compliance with regulations, data protection, and data residency. With flexible AI data processing options to choose from: ZMO, ZM+, and Federated, AI Companion was built to offer privacy, security, and performance.

Explore key meeting statistics and insights to improve efficiency, engagement, and productivity in your meetings with the right tools and strategies.

Making work smarter, faster, and more human with practical AI implementation

Following these principles helps IT leaders make informed decisions that align AI adoption with business priorities.

11 ways AI can lighten the load on sales teams

Discover 11 essential ways AI for sales teams accelerates deal closures, eliminates admin overload, and ensures no follow-up is missed. Explore the benefits of agentic AI and cutting-edge sales intelligence tools.

two professionals communicating in a business setting

Learn the essentials of business communication. Discover the latest technologies helping teams achieve efficient and effective collaboration.

screenshot of Zoom's whiteboard alternative to Miro

Our comprehensive guide for 2025 covers 11 exceptional scheduling apps for your various workflows and needs.

What MLB™ and The Shield Companies taught us about connected customer experiences

Discover how MLB™ and The Shield Companies enhance connected customer experiences using Zoom technology.

woman talking on a video conference call

Explore key hybrid work statistics and discover how flexible work models impact productivity, satisfaction, costs, and the future of work.

photo of a customer using AI self-service on their mobile phone

17 min read

Customers like SMS and social media assistance but still prefer to speak to reps. Learn how AI self-service reduces queues and improves issue resolution rates.

What is hot desking? Types, benefits, and how to make it work

Discover how hot desking is reshaping modern offices by boosting flexibility, cutting costs, supporting hybrid work, and empowering teams in a flexible work environment.

two workers, side-by-side, comparing a healthy vs toxic work culture

Explore 12 work culture tips to build a healthy work environment that drives engagement, retention, and performance.

76 customer service survey questions to help you excel at customer satisfaction

Discover the best customer service survey questions to enhance satisfaction and drive success. Learn tips, strategies, and examples to improve your customer experience.

How to create meaningful connections in virtual environments

If you’re struggling to build connections with virtual and hybrid audiences, here are some tips to create meaningful experiences in a virtual environment.

It’s hard for managers to stay on top of agent performance. Find out how contact center quality management helps you improve service by spotting issues earlier.

Growing your small business comes with challenges — too many tools, higher customer demands, and less time in your day. See how Zoom Workplace can help.

AI, integration, and compliance: Unpacking the latest trends and insights for IT leaders

See how IT leaders are keeping up with the latest AI advancements while prioritizing business continuity, compliance, and employee experience.

See what you might have missed in these five takeaways that will have you reimagining the future of work.

Explore the benefits of a connected customer experience: seamless integration of technology and human touch, and all the CX insights from Zoomtopia 2025.

A team video call in progress on the Zoom platform with multiple participants on the screen taking part in the meeting.

Say goodbye to Skype & hello to 2025’s top 9 Skype alternatives. Find your new favorite tool for secure, high-quality video calls & team collaboration.

People in a meeting room looking at a screen for a video conferencing call

Get a glimpse into 34 up-to-date statistics about video conferencing, including use cases, cost savings, and the impact on remote work.

Achievements

Inside the first recognition for Zoom CX in the 2025 Gartner® Magic Quadrant™ for CCaaS

Learn why our three-year journey of AI innovation and customer focus is paying off.

RingCentral alternatives, including Zoom Phone

Explore 11 of the top RingCentral alternatives that can deliver better value, easier setup, and more powerful features — find the perfect business phone system for your needs.

An agent improving call center productivity

Boost call center productivity with proven formulas, key metrics, and practical tips to improve agent performance, cut costs, and deliver better customer service.

Empowering the next generation: Zoom's $5 million commitment to AI education

Read about how Zoom is dedicating $5 million over three years to support K-12 education, as part of the AI Education Pledge.

From call to conversation: Why your phone should do more than just ring

Discover how you can replace outdated phone menus with an AI phone answering services for small businesses that can take action instead of just taking messages, without extra staff.

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.

Discover the latest remote work statistics and what they mean for employers and job seekers in 2025. Learn how flexible work is shaping the future of business.

Photo of a contact center agent working at a laptop with a headset on as they conduct a call.

Discover what a softphone is, how it works, and why to choose a softphone over a desk phone. Explore key features and benefits to enhance your business.

19 min read

Discover the best video conferencing software platforms of 2025. Compare features, pricing, and use cases to find the right solution for your team.

A business using call routing to reduce customer wait times

Call routing is the technology companies use to direct callers to the right agents. Find out how it works, its key benefits, and how AI is transforming it.

Zoomtopia 2025, our all-virtual annual user conference, is coming up! Get a sneak peek at the speakers and conversations you can look forward to, and register before it's too late.

CX in action: How to uplift agents the smart way

Discover how Zoom CX enhances customer experience while preventing agent burnout with AI-driven solutions for faster service and better satisfaction.

Learn how to optimize average handle time across calls, chats, and emails. Explore 8 simple methods to improve efficiency without sacrificing service quality.

Male customer service rep in a home setting smiling at the screen with a headset on and enjoying the value of AI in CX

Uncover the value of AI in CX and what leaders need to know to enhance satisfaction and loyalty in Metrigy’s new report.

A conference room meeting with one professional presenting customer retention strategies to the rest of the team.

Developing effective customer retention strategies helps your business thrive. Find out how to improve customer retention and why a positive experience matters.

A man talk to someone on a video conference call

Discover what contact center experience is and how it impacts customer service. Learn key strategies and tools to enhance CX and deliver exceptional service.

CX in action: How to improve the customer journey with speed and trust

Discover how Topaz Services enhances customer experience at every stage of the customer journey with Zoom's innovative CX solutions.

5 ways AI is revolutionizing how our legal team works

The real impact of AI on legal work

Amplifying impact by using Zoom and Workvivo to align volunteers, colleagues, and students with one central mission

AFS keeps its people connected, engaged, and moving in the same direction

Your guide to getting started with Zoom Canvas

Get to know Zoom Canvas with AI Companion — follow our tips for creating collaborative docs using meeting summaries and transcripts, templates, and more.

Teams can be more effective when they have a centralized, connected space — like Zoom Chat — for sharing ideas, taking action, and keeping everyone in the flow.

Zoom Events: Revolutionizing virtual experiences with AI-first tools for marketer

Discover how Zoom Events helps marketers create smarter virtual and hybrid experiences using AI, automation, and pro-grade production tools.

Why your sales reps dread cold call blitzes and what to do about it with an autodialer

Discover how an auto dialer can boost sales and morale, transforming cold call blitzes into efficient sales opportunities.

Customer service vs. customer support: Key differences

Learn the difference between customer service vs. customer support and how to excel at both to keep customers happy.

Zoom launches AI-first Auto Dialer and enhanced revenue tools to transform sales productivity

Discover the new Zoom Auto Dialer, enhancing sales productivity with AI-driven calling and seamless CRM integration, and more tools to help boost sales team performance.

Zoom Events: Revolutionizing virtual experiences with AI-first tools for marketers

Discover how Zoom Events helps marketers create smarter virtual and hybrid experiences using AI, automation, and pro-grade production tools.

Why AI alone isn’t enough for CX success: Customer experience resolution might be the deal-breaker

Explore why customer experience resolution is critical for brand loyalty. Get insights from our latest research on AI and CX.

How small businesses can use Zoom Workplace to foster productivity, streamline operations, and better connect with customers.

photo of team collaborating on project on a computer

Discover how AI in the workplace is transforming productivity, collaboration, and innovation. Learn about key benefits, challenges, and trends shaping how we work.

A professional at their desk conducting a meeting with colleagues over video conferencing

Learn about the top unified communications solutions on the market. We cover why you should consider a UCaaS provider and what to look for.

Top 15 contact center solutions for your business [2025]

22 min read

The best contact center solutions improve efficiency and offer seamless customer care. Learn more about how to find the right contact center platform for you.

Here’s how AI is helping make Zoom meetings more inclusive and accessible

Get more accurate and more customizable captions in your next Zoom meeting.

Achievements

Delivering happiness: Why our UCaaS platform continues to delight and receive high honors from global research firm

Read why Zoom Workplace is named a Leader in The Forrester Wave™: Unified-Communications-As-A-Service Platforms, Q3 2025

25 min read

Transform your business with the top small business apps. Learn what’s on the market in 2025, what to look for, and how they’ll help your business grow.

Zoom enables next-gen AI solutions with Realtime Media Streams

Realtime Media Streams gives developers and organizations secure, real-time access to audio, video, and transcript data directly from Zoom Meetings.

Make every minute count—how nonprofits can use AI to simplify daily tasks

See why Zoom AI Companion–included at no additional cost with your eligible paid plan–is popular among time-saving AI tools for nonprofits

How to turn your CX AI ambitions into reality

Watch the Zoom CX Summit on demand to discover how to use customer experience AI to create superfans, deliver personalization, and transform customer experiences.

Collaborate like you’re in the same room, even when you’re not

Share Microsoft or Google files with your team directly from your Zoom Meeting — no sending links, no version confusion.

The 14 best Notion alternatives for documentation [2025]

Explore the 14 best Notion alternatives for your needs to streamline your productivity. Compare features, pricing, and benefits of leading documentation and collaboration tools to find your perfect fit.

From frustration to connection: The new era of agentic AI self-service

Discover how AI self-service and agentic AI revolutionize customer experience. Explore solutions like our next-generation Zoom Virtual Agent.

Zoom debuts innovations for Zoom Spaces to upgrade in-office and hybrid experiences

Today, Zoom introduced new innovations for Zoom Spaces, including AI-first experiences and collaborations with HP, Google, Cisco, Meta, Logitech, and more.

Zoom reimagines customer experience with agentic AI

Zoom CX solutions deliver smarter self-service and AI-first tools for customers and contact center supervisors.

36 call center statistics to bookmark in 2025

We gathered 36 call center statistics for 2025 to help contact center leaders stay on top of technology trends, customer needs, and KPIs. Learn more here.

Use AI avatars to generate lifelike videos for marketing, trainings, and more. Create your custom avatar or choose from pre-built avatars and backgrounds.

8 meeting agenda examples, templates, and how to create your own

Maximize your time with our 8 meeting agenda examples. Learn how to keep meetings focused and productive with templates and best practices.

Bridge the best of both worlds in your next hybrid event

Tiles for Zoom is a ready-to-use way to beautifully display virtual audiences in a hybrid-first world.

Zoom announces support for Google Cloud’s A2A protocol and new Agentspace integration, advancing multi-agent collaboration

Zoom announces new partnership with Google Cloud to adopt and contribute to Agent2Agent (A2A) protocol.

Work Transformation Summit: Redefining productivity and redesigning our workflows

At our Work Transformation Summit in May 2025, we explored how to better understand what productivity is and what metrics, habits, and mindsets we need for this new AI-driven era of work.

The ultimate guide to contact center AI: Five steps to greatness

Get our practical guide for successfully implementing contact center AI without losing the human touch.

Zoom’s security journey: Our 2024 bug bounty year in review

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights.

4 game-changing benefits of AI-based transcripts and summaries in CX

Streamline customer experience with AI-based transcripts and summaries. Learn how they cut agent call times, improve training, and deliver actionable insights.

How to fix your broken meetings: Master the meeting lifecycle

If you want to improve collaboration, look across the entire meeting lifecycle — time spent before, during, and after meetings — to set your team up for success.

25 call center best practices for management, CX, and more

17 min read

Boost performance with these call center best practices. Learn how to improve efficiency, enhance customer satisfaction, and drive business growth.

The Zoom discount for nonprofits helps nonprofit teams forge stronger connections with their communities.

3 ways Zoom Phone and Microsoft Teams work together

Learn how you can make your employees' workdays easier with Zoom App for Microsoft Teams, an integration that helps you bring Zoom Workplace into your existing Teams app.

How Zoom can help you stay safe in cyberspace

October may be cybersecurity month, but cyber awareness should be practiced year-round. Check out these tips to protect your data at work and at home.

The 10 best webinar platforms for businesses [2025]

Explore the best webinar platforms for marketing, education, and business development. Discover top features, pricing, and tips to choose the right solution.

Professional services firms: 5 tips for a smoother workday (and a better client experience)

Learn how Zoom Workplace can help professional services firms save time and improve client service.

What is omnichannel customer service? Definition + benefits

Learn how to implement an omnichannel customer service strategy to improve CX and efficiency and deliver seamless, personalized support across channels.

Zoom launches integration with Salesforce Service Cloud Voice to provide a unified interface for customers

Simplify agent workflows and enhance productivity with Zoom CX's integration with Salesforce Service Cloud Voice integration.

In this guide, we’ll share remote work tips, plus how the right tools can boost productivity while fostering a stronger, more connected team.

Zoom expands agentic skills with the launch of Custom AI Companion, Zoom Tasks, AI calendar scheduling, and more

Zoom launches additional agentic skills across Zoom Workplace, delivering on the promise of agentic AI with the Custom AI Companion add-on, Voice Recorder, Tasks, and Custom Avatars, and more.

Customize Zoom AI Companion to accommodate your organization’s needs

Add new skills or tailor existing skills to AI Companion so you can meet the unique needs of your organization

Shadow AI is on the rise as employees turn to unauthorized AI tools, increasing security and compliance risks. Zoom AI Companion provides powerful AI-driven features like meeting summaries and chat assistance within your company-approved environment.

What is an auto attendant and how does it work?

Discover how an auto attendant can help you streamline your call center operations. Route incoming calls, provide tailored greetings, and offer self-service menus for better service.

6 AI Companion features you should know about and try right now

AI Companion is a fixture in Zoom Meetings thanks to its high-quality meeting summaries, but it can do a lot more to help you stay on top of your day and get even more done.

Discover five of the best screen recorder software, detailing features and capabilities so you can find the best option for your needs.

What is customer effort score (CES) + how to measure it

Learn how customer effort score tracks how easy it is for customers to interact with your business. Discover tips to improve CES and customer satisfaction.

Conquer your to-do list with AI Companion: Get started with automated task management in Zoom Workplace

Zoom Tasks is our AI-first task management solution built right into Zoom Workplace, with AI Companion helping you identify, manage, and complete your to-do list faster.

Explore how AI in customer service transforms customer experience and builds lasting brand loyalty. Download Frost & Sullivan's vBook today.

10 best contact center software for 2026

Explore our curated list of the 10 best contact center software on the market and discover their features, AI capabilities, pricing plans, and more.

Customer service automation: Your guide to smarter support

Customer service automation is the use of technology to simplify tasks without direct human involvement. Our guide covers the benefits, best practices, and implementation tips.

The evolving landscape of virtual and hybrid events

Virtual and hybrid events have grown from simple webinars to immersive experiences. Learn how Zoom's virtual event platform has evolved.

Call center management: A guide to setting goals

Learn best practices for call center management to improve efficiency, enhance customer satisfaction, reduce costs, and create a seamless service experience.

How to fax over the internet: The benefits of online fax

Secure online fax services allow you to send and receive faxes online. Learn how to fax over the internet from any device.

Leveraging agentic AI to power the next evolution of Zoom

Learn more about how we’re bringing our agentic AI vision to life and discover how Zoom can help you radically transform your workday for the better.

Smiling woman sitting in front of a laptop in an office

Learn the benefits of using AI to transcribe meetings and summarize information, so you can automate note-taking with AI Companion.

The smart business move: 8 reasons why companies are moving to an integrated UC + CC platform

Explore how integrating Unified Communications (UC) with Contact Centers (CC) can revolutionize customer experiences. Discover insights from Metrigy on why adopting a cloud-based UC + CC approach is essential in 2025.

Learn the best ways to create your own generative AI prompts

There’s no need to feel intimidated by generative AI. Here are some easy tips and tricks to create prompts that deliver.

International Women’s Day 2025: How CX leaders are accelerating action in the AI era

International Women's Day 2025 calls for 'Accelerate Action.' Uncover powerful insights from women CX leaders championing a future of equality and empowerment.

What is a virtual call center? + How to start one

Virtual call centers allow agents to work from anywhere with an internet connection. Learn how they can transform customer support and drive business growth.

Check out the second post of our How-to of CX AI series to master AI adoption and upskilling your contact center agents for next-level customer experience.

Zoom for Healthcare enables healthcare organizations to deliver seamless experiences across the patient journey and enhance collaboration among providers.

Here are 11 Calendly alternatives in 2024

Our comprehensive guide for 2025 covers 11 exceptional scheduling apps for your various workflows and needs.

What is ANI? How automatic number identification works

Discover how ANI functionalities can help your agents save time and provide better customer service. Explore service providers and learn how to implement ANI.

What is call center compliance? Guide for 2025

Discover essential tips and strategies to maintain call center compliance, reduce risks, and enhance your business’s reputation.

Zoom and Thales collaborate for enhanced control of data encryption

Zoom and Thales partner to enhance data encryption, giving businesses full control over encryption keys for stronger security and compliance in multi-cloud environments.

Explore innovative customer experience AI strategies that transform services into memorable journeys. Learn how to leverage AI for personalized customer engagement.

What is UCaaS? Benefits, features, and how it works

Discover what UCaaS is, how it works, and key benefits, plus tips to choose the best provider and revolutionize your team’s communication and collaboration.

How we’re preparing for the next era of AI

Zoom’s CTO, Xuedong Huang, discusses how small language models (SLMs) drive our vision for AI agents to work together in a federated approach to improve your day-to-day tasks.

Workflow Automation tips: Save your team hours with automated workflows for common tasks

Zoom Workflow Automation allows you to create automated workflows for common tasks like responding to chat messages, helping your team save time.

What is jitter on a speed test and how do you fix it?

Network jitter causes choppiness and distortion during calls and issues with video meetings. Learn what causes jitter and how to fix it here.

What is computer telephony integration and how does it work?

Discover how computer telephony integration (CTI) can improve call handling and boost customer satisfaction by integrating your CRM with your contact center platform.

Discover how contact center analytics can optimize performance, enhance customer experiences, and empower agents to make data-driven decisions with real-time insights.

Zoom on Zoom: Setting the standard for AI self-service with a 25-point lift in CSAT to 80%

We use our own Zoom AI chatbot and experience high CSAT and a 76% containment rate. Find out how.

Push-to-talk (PTT): Why this walkie-talkie alternative is a must for frontline workers

Push-to-talk is an effective communication method for frontline workers. Learn about the benefits and common uses for PTT in hands-on environments.

Small businesses choose Zoom Workplace to help them grow their client base, their revenue, and their organization. Here's why.

Learn more about Zoom Chat, and see how it compares to other popular chat apps like Slack and Microsoft Teams.

Discover how a business continuity plan keeps operations steady during disruptions and learn to build one for your business. Free template included!

Why are voice of the customer programs vital to success in the next wave of CX?

Discover why AI-powered Voice of the Customer (VoC) programs are essential for modern CX. Explore actionable insights from Irwin Lazar, president of Metrigy.

Work Transformation Summit: How to successfully integrate AI

At our Work Transformation Summit in January 2025, we explored real-world experiences with gen AI implementation, the game-changing results they’ve seen, and the next steps on AI journeys.

The Transformative Power of AI: Reshaping the Modern Workplace

The workplace evolves not just through big breakthroughs but through small, impactful innovations—like the electric pencil sharpener or the computer mouse. AI follows the same pattern, seamlessly improving how we work.

Find out how Zoom Workplace resulted in a positive financial impact of $38.7 million on average for five real-life Zoom customers.

Get our tips for using Zoom Chat to communicate when and how you want, manage complex projects with ease, and automate everyday busywork — all in one place.

Connect people and spaces with dynamic digital signage

Deliver engaging visual communications throughout your office and work spaces with Korbyt.

Add collaborative browsing to your web page with Zoom Cobrowse SDK

Zoom's Cobrowse SDK provides developers with all the tools required to easily integrate the cobrowsing experience into their web applications.

Learn about practical ways your small business can incorporate AI to help your team do more while saving time.

Explore our list of the best VoIP providers based on their features, pricing packages, integration functionalities, and what sets them apart in the VoIP market.

These were some of the questions we were asked most about AI Companion and Zoom Workplace in 2024.

Spread holiday cheer with these festive Zoom Apps

Thanks to Zoom's vast marketplace of creative apps and practical integrations, you won't have to look far to add a little festive flair to your next Zoom meeting, webinar, or event.

10 AI technology trends that will shape the New Year

Zoom executives predict how AI technology will impact 2025 with these 10 trends. See what's ahead in the new year.

Create a single source of truth for customer interactions with HubSpot

Build stronger relationships, streamline communications, and deliver insights in context

Thinking about migrating to the cloud? 3 approaches to on-prem-to-cloud migration

As you evaluate your upcoming digital transformation initiatives, moving your on-premises PBX to a cloud service might be the next step in your cloud migration strategy.

Meet the new Zoom! Learn why we’re changing our name and what it means for our customers.

How can AI help increase revenue and efficiency during customer service interactions?

Discover expert insights and data that demonstrate the transformative impact of AI in customer experience, enhancing engagement and driving revenue for businesses.

Putting AI quality first to enhance accessibility and collaboration

Zoom AI Companion 2.0 leads tested competitors in speech recognition and AI-generated meeting intelligence quality

Transform your customer service with advanced contact center solutions. Learn how extensible, AI-driven platforms can improve interactions, drive efficiency, and foster customer loyalty.

Get tips from small business leaders on growing your company, connecting with customers, and successfully incorporating AI and other technology in your operations.

Streamline design and product development with Figma’s must-have app for Zoom Meetings

Collaborate in real time without switching applications when you use Figma directly in Zoom Meetings.

Explore the top call center solutions of 2025, including Zoom Contact Center. Discover key features, pricing, and the best fit for your business.

The 10 best instant messaging apps for business in 2025

Discover the best instant messaging apps for productivity. Explore team communication software and messaging tools to boost collaboration and efficiency.

Discover how sales intelligence software, Zoom Revenue Accelerator, can help revolutionize your B2B sales operations in this conversation with The RealReal.

New $680K Zoom Cares grant helps women and girls access more opportunities

Zoom Cares grants $680,000 to help women and girls access and sustain educational and economic opportunities to pursue the futures they want for themselves.

A new era of growth: How the Zoom partner ecosystem is evolving

By evolving our Zoom Up Partner Program with robust incentives, we’ve adopted a partner-first mindset that is driving expansion in the channel.

Achievements

Read more about the 2025 Gartner Magic Quadrant for UCaaS, Worldwide, and Zoom's recognition as a Leader among UCaaS providers.

AI that connects: Humanizing the customer journey for a seamless Total Experience

Explore the role of Contact Center AI in revolutionizing customer interactions and driving business success by harmonizing AI with human expertise.

Call center call monitoring: Tips and best practices

Call center call monitoring is the process of evaluating customer interactions to improve agent performance and optimize operations. Learn more here.

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Our new advanced enterprise offerings framework comprises solutions across six key categories to address the complex needs of large organizations.

What is voice of the customer and how does it work?

Discover what voice of the customer (VoC) is and learn how to capture, analyze, and act on customer feedback to drive business growth and improve customer satisfaction.

Learn how Contact Center AI can meet rising customer expectations and enhance brand loyalty. Get actionable insights and steps to integrate AI into your contact center seamlessly.

How to reach your customers faster and boost engagement using SMS and mobile numbers

Explore how to reach your customers faster and boost engagement using SMS and mobile numbers with Zoom Phone.

Zoom and Morning Consult surveyed nearly 8,000 leaders and employees from 16 countries to learn how people prefer to work together and what gets in the way of collaboration. Here’s what we found out.

Zoom on Zoom: Creating business process narratives with Zoom AI Companion and Zoom Canvas

Our Internal Audit team estimates up to 80% in time-savings for documenting business processes with Zoom Canvas and Zoom Meetings, bolstered by Zoom AI Companion.

ACD stands for automatic call distributor, and ACDs enable incoming calls to be routed right to the appropriate agent based on skills. Here's how they work.

How to build your best hybrid work environment with Zoom

See how innovations like smart name tags and intelligent director for Zoom Rooms help address three common challenges in your hybrid work environment.

Webinars just got bigger. Zoom can now host up to 1 million attendees

Now you can host extra-large, high-capacity virtual gatherings with our single-use Zoom Webinars licenses that can accommodate up to 1 million attendees.

You have 1,000 songs ready and waiting in the Zoom Music App

Triple Scoop Music provides the soundtrack to your Zoom Meetings, no matter your style.

Discover the ultimate guide to creating an engaging event landing page. Gain tools, ideas, and inspiration to build a dynamic and user-friendly page that captures attendees from the get-go.

Uncover shifts in consumer expectations and generational loyalty in our latest survey. Enhance your CX strategy with these key insights.

What will you do with your saved time? When AI Companion summarizes your meetings, you’ll find more time in your day.

Understand the time and cost savings meeting summaries with AI Companion can provide for you and your organization when you answer a few questions with our new calculator.

Did you know you can seamlessly deliver a world-class virtual event using Zoom Meetings and Zoom Webinars? The two solutions can support a variety of engaging and interactive online events, but there are a few key differences between Zoom Meetings and Zoom Webinars.

Theta Lake provides an increasingly important layer for customers with risk mitigation and compliance needs

Theta Lake’s Zoom integrations covering audio, video, and text-based content can help reduce your cost of security and risk of non-compliance.

What is a hosted VoIP? Complete guide + features to look for

Discover what hosted VoIP is, how it works, and why it’s a smarter, more flexible alternative to traditional phone systems in this complete 2025 guide.

There’s a simple and secure way to manage digital signing and it’s transformed how people make agreements

Docusign and Zoom have defined the digital signing experience with a secure and seamless experience for customers.

AI productivity series: Make the most of your time and augment your creativity with the help of AI

Reimagine creativity with AI tools, from idea generation to project completion. Learn how AI can fuel productivity and transform your creative process.

Insights into AI, leadership, and fostering a culture of trust in the workplace

Learn about the impact of AI, the importance of trust, and the mindset of a great leader in our Q&A with Toni Cusumano, a leader in PwC’s Workforce Transformation practice.

Enhance sales engagement with Zoom Phone in Salesloft

Call your customers with Zoom Phone directly from the Salesloft platform.

Make meetings more engaging and interactive with Prezi Video for Zoom

Improve engagement with a meeting experience that will impress employees and clients.

Teach employees how to use Zoom AI Companion with the AI Companion Onboarding Center

Visit the new resource hub where you can download and share ready-made assets to help your employees enable AI Companion in Zoom.

Unlocking growth: The power of strategic consolidation for unicorns

Businesses are consolidating technology to save costs and improve efficiency. Here is how Zoom Workplace can help.

World Governments Summit relied on Zoom for its communication needs

The WGS serves as a nexus for international dialogue and collaboration, helping to facilitate the exchange of best practices and solutions that have global resonance. This is why we at Zoom are proud to have supported the 2024 Summit as the official communications platform for the third consecutive year.

New Metrigy report: 3 crucial steps to leverage contact center AI without losing the human connection

Explore how contact center AI is revolutionizing customer experiences without losing the personal touch. Get key insights from Metrigy's new study.

Intuitive sales conversational intelligence and event experiences on the Zoom platform you know and love

Elevate your sales and marketing strategy with cutting-edge sales intelligence tools and a robust events platform. Explore how Zoom's AI-driven products can boost your team's performance.

How Zoom Phone helps you achieve business continuity: 99.999% SLA and Local Survivability

Find the reliability you need in all of the ways you need it when you use Zoom Workplace.

Simple implementation, powerful features: Elevate your custom video features with Zoom’s Video SDK UI Toolkit

Embed real-time video experiences in your iOS, Android, or web app in just a few minutes when using Zoom’s Video SDK UI Toolkit.

Tips from the pros: how to design for the modern workplace

Zoom Events and AD PRO invited three design firms to discuss interior design in the workplace and share their vision for future Zoom Rooms. See their work.

Training and continuous coaching for sales staff are crucial. New features, different products, and changing needs of customers require constant re-evaluation and a learning mindset. However, most coaching is not there when one needs it the most - during the sales call or directly after. Enter Zoom Revenue Accelerator - our conversation intelligence solution.

Zoom unveils immersive Experience Center in London

Zoom has opened its new Experience Center in London, where it showcases its innovative AI-powered collaboration solutions and commitment to sustainability with immersive meeting spaces and interactive demonstrations.

Meet the future of customer service with our contact center. Empower agents, delight customers, and drive better business results. Learn how.

4 ways to bring technology into your employee engagement strategies

Learn how AI and technology can come together to help cultivate employee engagement by creating the right work environment for employees to succeed.

When it comes to our health, no one likes to wait. And for healthcare providers, wait times can make or break a positive patient experience. To generate greater satisfaction, healthcare teams need modern technology that helps streamline patient care while simultaneously...

Your guide to post-quantum end-to-end encryption and how Zoom can help

Protect your data from future attacks. Learn the basics of quantum computing, end-to-end encryption, post-quantum cryptography, and how Zoom can help.

See how Zoom Workplace, your AI-first collaboration platform, can help you be more productive throughout your workday.

Top 5 contact center trends with industry expert Robin Gareiss

Get ahead in 2024 with top contact center takeaways and industry insights on AI-powered solutions that enhance, not replace, the human touch in CX.

AI in Workforce Engagement Management (WEM): Five steps to success

Unlock the potential of WEM and workforce management (WFM) with AI - from alleviating mundane tasks to strategic automation. Get inspired by a leader’s journey to operational excellence.

Three ways compliance management tools can help you navigate the communications landscape

Compliance management tools like Zoom Compliance Manager can help you navigate the tricky communications landscape. Learn how it works.

Zoom and SURF partnership delivers enhanced data privacy solutions for EU customers

Zoom’s efforts to ensure a secure digital environment for customers and users of the platform.

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout.

Zoom speed: 10 new customer experience updates to help you stay one step ahead

Customer experience is evolving—stay ahead with these Zoom Contact Center updates. AI, multi-channel support & EU data residency help transform your customer journey. Optimize your CX beyond the contact center with Zoom Events and Revenue Accelerator

Year in review: What our 2023 Bug Bounty program means for Zoom security

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights.

Frost & Sullivan on contact center AI: Are you set up for success?

Get ready for the Contact Center AI revolution with strategies from Frost & Sullivan in their latest visual white paper—enhance customer experiences, streamline operations, and boost efficiency.

HP | Poly Bluetooth® Direct headsets and Zoom-certified premium laptops simplify connectivity for Zoom Meetings

Elevate your Zoom Meetings. Two new innovations with HP | Poly streamline hybrid work and provide high-quality video and audio without extra hassle.

The security standard developed by Zoom together with Microsoft, alfaview and Teamviewer creates transparency and security for consumers

Zoom’s federated AI approach delivers superior quality results for AI Companion’s most popular features

Zoom's CTO, Xuedong Huang, discusses our federated approach to AI and how it provides high-quality performance for meeting summaries, recaps, and next steps.

Zoom Workplace takes AI to the next level, introducing Ask AI Companion and AI Companion capabilities for Zoom Phone

Save even more time and effort throughout your day with AI Companion.

Hire confidently, save time, and deliver a great employee and candidate experience. BrightHire Interview Assistant works directly within Zoom Meetings to improve hiring processes before, during, and after interviews.

Create a better attendee experience and save time with AI event planning

You have a million things to do and thousands of people counting on a stellar event. When you use Zoom AI Companion to share the workload, you’ll get more time to focus your attention where it’s needed.

One app, one set of permissions: How Unified Build Flow is helping developers create more secure, easier-to-implement apps in the Zoom App Marketplace

Unified Build Flow is a re-architected development build process designed to streamline the app experience for developers and users. It eliminates unnecessary complexities, helping developers build apps with ease and extensibility.

Get our tips for global team collaboration

Our employees use the Zoom platform to reimagine global teamwork, with asynchronous communication and multilingual AI capabilities enabling efficient connection.

Zoom achieves new global security standards for core products with ISMAP registration

Zoom is now registered with the Information system Security Management and Assessment Program (ISMAP). Find out what this means for our customers.

Are you ready for a call center upgrade?

Use our free call center upgrade checklist to find out if your call center is ready for a revamp. Simplify the decicion of moving to a cloud-based call center.

A hybrid cloud solution like Zoom Node can help meet the unique business needs of enterprises in the areas of security, bandwidth, or compliance that demand an on-premises solution — but need the flexibility of the cloud.

What is MultiCaaS and why is it the contact center of the future?

Find out why MultiCaaS (the combination of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS)) is the contact center of the future.

Save time and reduce context switching with FaxSIPit functionality in Zoom

Receive, send, and store your faxes in Zoom.

AI productivity series: 5 ways AI writing tools can help you improve productivity at work

Learn the benefits of using AI writing tools to help save time, improve productivity, and enhance your business communications.

Bridge the language gap and connect people with Zoom translated captions

Learn how Zoom's translated captions reduce the need for interpreters and third-party integrations so you can foster a more inclusive meeting or webinar.

Improve how your teams use AI with new analytics dashboard

Our new AI Companion analytics dashboard gives Zoom admins visibility into metrics to understand how employees are using this AI tool.

Larger than life: how our spatial computing app delivers immersive meeting experiences on Apple Vision Pro

Zoom’s spatial computing app delivers immersive meeting experiences on the spatial computer, Apple Vision Pro. Learn how to bring your meetings off the screen.

Zoom CTO answers 3 big questions about AI

Zoom’s CTO, Xuedong Huang, explores the impacts of AI on equitable meetings, creativity, and social connection with Nick Thompson, CEO of The Atlantic.

Employees are being intentional with their time in the office. Zoom Workspace Reservation and Visitor Management help optimize hybrid work environments.

Favorite AI Companion tips and tricks from actual Zoomies

Zoom employees — or Zoomies — share their favorite tips and tricks for using AI Companion to help improve their productivity and make their workday more effective.

If you’re a Twilio video developer choosing to migrate to Zoom’s Video SDK, learn about the benefits and resources available to you.

When you join a Zoom meeting in your browser, along with millions of daily meeting participants who are also joining from a browser vs. the Zoom desktop or mobile application, you are experiencing Zoom’s advanced web media implementation first-hand. The Zoom Video SDK allows you to build for your own use cases with the same web media stack that powers the Zoom meeting browser experience.

How to incorporate AI into your event strategy in 2024

What’s all the hype about, and how does it impact your event strategy? With the right partner, one that is using AI in practical, valuable ways, you can scale your event, enhance the quality of content, and save time.

An IT leader’s guide to Zoom AI Companion

More and more, organizations understand AI as an imperative technology for employees, as opposed to a nice-to-have. As an IT leader, you’re at the forefront of this wave of digital transformation, tasked with bringing the right technology to help employees collaborate and communicate effectively.

Check out some of the ways you can use Zoom to bring some holiday cheer to your co-workers.

Get contact center AI, advanced privacy and security features, and flexibility for teams big and small with three new Zoom Contact Center pricing bundles that include a mix of deployment packages and a host of enterprise-grade features.

Unveiling VISS: a revolutionary approach to vulnerability impact scoring

Our open-source vulnerability impact scoring system is now available and enhances incident response capabilities. Here's how VISS is unique.

New survey shows that leaders are all in on AI

Even though we’re more digitally connected than ever, collaboration still requires a lot of effort. Our global AI in the workplace report explores how teams are using AI to save time and work better together.

Beyond the buzzword: Contact center AI in action – simple, effective, and transformative

Take a practical approach to implementing AI in your contact center in a way that adds value. Achieve smoother, faster customer interactions and empower agents.

Beyond the licensing fee: The total cost of bringing an AI-powered collaboration platform to employees

Evaluating the total cost of ownership (TCO) is important for any IT investment. See how Zoom's AI-powered platform stacks up.

Can everyone please mute? Have you heard or spoken these words during a company all-hands or virtual event?

Zoom CTO deep dive: How our federated approach to AI maximizes performance, quality, and affordability

Zoom's CTO, Xuedong Huang, discusses our federated approach to AI and how it provides high-quality performance at a lower cost.

Extra help without the headcount: Why an AI assistant is your new best friend

If you own a small or midsize business (SMB), chances are, you and your team wear a lot of hats. Time and resources are luxuries you don’t always have

The future of work. It’s on everyone’s radar at the moment. AI, hybrid work, AI, dispersed workforces, AI, digital transformation… did we mention AI?

Zoom on Zoom: 6 takeaways from our largest hybrid event

What are the benefits of hybrid events? We take you behind the scenes of Zoom's largest hybrid event to date and share 6 takeaways for success.

What matters most when implementing generative AI? Capabilities, affordability, and a quick rollout. See how Zoom AI Companion fits the bill.

customer-support-ai-chatbot-platform-for-websites

Transform your customer support with an AI chatbot, designed to provide quick solutions and enhance user satisfaction.

Build video-based apps with ease using the Zoom Video SDK. Our video software development kit helps developers customize their video apps.

The future of work is hybrid. That much has been clear for some time, and nowhere more so than in the United Kingdom. In May 2023, 83% of UK organizations

In today’s data-driven world, having a local data center in a specific region has become more than just a technological advantage; it’s a strategic

What is the most common complaint regarding customer service? Read as we detail the answer, plus how to resolve each one.

Donuts and poker aren't typical strategies for success in life. But Charlie Munger explains how they apply at our Zoomtopia 2023 keynote.

Young handsome male customer support phone operator with headset working in call center

Omnichannel contact center platforms can help improve the customer and agent experience. Here's how Zoom can elevate your customer service.

Unlocking the secrets behind customer loyalty: Discover the key drivers that keep customers coming back for more.

Another Zoomtopia is in the books! Read about our favorite announcements, sessions, and insights from Zoom's customer conference.

Zoomtopia 2023: New offerings that help you do your best work yet

At Zoomtopia, we announced new offerings that can help you streamline and simplify how you work with colleagues and customers alike.

Supercharge collaboration and transform meeting content with AI-first Zoom Canvas

Announcing Zoom Canvas: an AI-first, collaborative docs solution that enables you to transform meeting content into actionable documents, wikis, and projects.

How Zoom AI Companion can help you win back your workday

Zoom AI Companion powers workday productivity with meeting summaries, message composition, and idea generation, giving you time back.

Why is the average churn rate for subscription services so high?

The average retention rate for subscription services is substantially lower than in other industries. Here are some tips to reduce churn.

The conference room is dead, long live the conference room! Office collaboration spaces have gone through their own accession journey over the past few years. While widespread remote work previously put office spaces on the back burner, the normalization of hybrid work has...

Get all the information you need for Zoomtopia 2023, Zoom's customer conference, whether you're attending in person or virtually.

Your guide to enabling Zoom AI Companion and using its features to help improve productivity and collaboration.

zoom-meetings-with-calendar-integrations

There’s a way you can simplify scheduling — combine your scheduling application and meeting solution into one with Zoom Scheduler.

Zoom AI Companion, your AI assistant, can now help you compose email messages and summarize Zoom Chat threads.

We’re excited to announce that Zoom Workforce Engagement Management is now generally available.

Why are first impressions important? Top 5 breakdown

We’ve all heard about the importance of first impressions, but do you know how important they are for customer satisfaction? Find out here.

How do you communicate from the road while staying safe and keeping your communications professional? Start with these five dos and don’ts.

An economist’s take on the power of predictive AI, and how it’ll transform entire industries

Economist Ajay Agrawal discusses the power of predictive AI for decision making and how it's helping businesses innovate.

8 steps to a smooth chatbot implementation

With so many customer service advantages, chatbot implementations are rising. Here are some tips to make a smooth chatbot implementation.

Productivity hacks: New ways to save time during the workday

Find out how these productivity hacks can streamline your workflows and make your workday work better for you.

Tired of toggling? How you can save time with these chat and phone integrations

Finding ways to bring all of your workflows into one place where you can focus on getting your work done can help save time and money.

Zoom on Zoom

At Zoom, we use Workvivo, our employee engagement platform, to simplify communication, build community, and drive engagement.

What is a key differentiator of conversational AI

Conversational AI is making waves with customer support, but what is a key differentiator of conversational AI, and why does it matter?

The top 4 components of customer experience everyone should know

Discover the essential components of exceptional customer experience and learn strategies to enhance satisfaction and loyalty. Explore now!

Learn how to transform your CX strategy and improve customer experience with an integrated UCaaS and contact center platform.

How a network of global volunteers helps millions of people get the most out of Zoom

The Zoom Community is a gathering place for people to learn from one another. Community champions help by providing solutions to questions.

5 tips for updating your office with hybrid workplace technology

Equip your office with hybrid workplace technology that supports collaboration and helps in-person and remote employees work together.

To help enable clear communication and cut back on wasted time, try our AI-first, asynchronous video offering, Zoom Clips.

How Zoom’s terms of service and practices apply to AI features

It’s important to us at Zoom to empower our customers with innovative and secure communication solutions. We’ve updated our terms of service (in section 10.4) to further confirm that we will not use audio, video, or chat customer content to train our artificial intelligence...

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater customer loyalty and revenues. However, they also recognize that the costs of not achieving customer experience maturity can be significant. A...

Budgets and resources are shrinking — but that’s nothing new to you. These days, you might be getting asked to justify your IT spending or told you need to cut back some way, somehow. Problem is, you know your employees are using a variety of apps and channels to...

How to measure customer satisfaction: understanding the top 4 metrics

In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction contributes to customer loyalty and the higher revenues that come with it. (Pro Tip: here are some ways to deliver great customer...

At ZoomAt Zoom, security and privacy aren’t just buzzwords — they are part of our culture and key initiatives. In the ever-evolving landscape of cybersecurity, we know it is essential to try to stay ahead of potential threats. That’s why we leverage the expertise of the...

Managing budget constraints and limited development resources are two common challenges for many companies as they build their own solutions that consume video, audio, and other technology from backend service providers. To enable simple and customizable innovation for...

Workforce Management

What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact center agents with ease? What if we told you the solution is ... ‘adhere?’ If you’ve ever led a customer support team or managed a call or...

How Zoom delivers privacy commitments in Europe

At Zoom, we aim to be the one platform delivering limitless human connection. We are stewards of our customers, whether they are Fortune 500 companies, educational institutions, small businesses, or a group of friends. We are constantly working to improve our platform to...

Want to communicate with a co-worker in a different location? Connect with a prospect or customer? Hold a large, distributed meeting? In the past, the office phone was your go-to. For those one-on-one calls, or larger ones over an audio conference bridge, workplace...

AI for customer service: Techniques for improving CX beyond traditional chatbots

Explore AI for customer service solutions that improve customer experience. Unlock new possibilities beyond traditional chatbots with AI technology.

Is your company using generative AI tools? Consider these 3 key principles to guide your approach

Generative AI tools are changing work as we know it. Leaders want to incorporate AI into their businesses, and companies are launching new products to transform how knowledge workers engage in their day-to-day activities.This speed of innovation is unlike anything we’ve...

Say you’re in a meeting and a team member fills you in on a project. They send you a link over in-meeting chat to a brief that has everything you need to know, but you have to quickly hop off the call to attend another call. You didn’t snag the link in time. You get back on...

We’ve all been there: wasting time on back-and-forth email threads trying to book a meeting, but your schedules never seem to line up. Finding a time that works for everyone can feel nearly impossible.When you struggle to schedule meetings efficiently, it can result in...

Zoom X powered by Telekom: How Zoom and Deutsche Telekom are redefining communication

At Zoom, we know that different customers have different needs around security and data residency. That’s why we partnered with Deutsche Telekom, one of the leading telecommunications providers in Europe. Together, the two companies now offer Zoom X, a special variant of...

More and more artificial intelligence (AI) chatbots are coming to market to allow businesses to automate tasks and increase efficiency. People are exploring the potential of chatbots for various use cases like generating social posts and emails, writing software code,...

Why should you use Zoom? Because your customers (probably) do

Zoom Meetings is one of the most recognized UCaaS solutions for video communications in the world. If you turn on the TV and see an expert being remotely interviewed by a major network, chances are it is happening on Zoom. If you watch guilty pleasures such as "Indian...

When Kelsie Colley, a people research consultant at Zoom, was job hunting in December 2022, she applied only to remote positions. But she wasn’t just looking for any remote role — she wanted to work for an organization where engagement was measured in more ways than if your...

7 ways leaders can use AI to improve the digital employee experience

The best companies are laser-focused on providing exceptional experiences for their customers to differentiate themselves in competitive markets. But to provide that experience externally, they need to look inward first. To attract and retain the best talent, organizations...

Artificial intelligence for accessible communication — made in Germany

We are surrounded by more artificial intelligence than we realize in everyday life. Maps on our smartphones guide us to our destination, chatbots answer our questions, and smart home devices play podcasts or music on demand. How artificial intelligence simplifies everyday...

Many customer service strategies have traditionally been high-touch. A well-trained agent would field customer queries and orchestrate customer interactions to resolve issues and increase customer satisfaction. It’s still an effective model for providing excellent customer...

Never before has it been more important to focus on investing in brand loyalty, as consumers have increasingly higher expectations of customer support and are quick to leave a business after a negative experience. This makes it imperative for businesses to find new...

AI innovation expert Pascal Bornet on the 3 skills you’ll need to succeed in the future of work

Everywhere you turn, there’s an article about how AI innovation will change the workforce and the world. And when you think about how quickly the field of artificial intelligence is moving, it’s clear that what we’re calling the “future of work” is evolving furiously....

Sales leaders today are dealing with an uncertain market that is delaying or outright eliminating deals from the pipeline, increasing sales cycles, and making forecasting harder than usual. Every opportunity and every conversation counts — literally. Every sales meeting and...

Unleashing the power of Zoom: Our debut at OMR 2023

The OMR Festival 2023 has been a blast. Our debut was an incredible experience. We heard great things about the Online Marketing Rockstars Festival, so we were eager to see what all the fuss was about. Plus, it was an excellent opportunity to reconnect with customers and...

Whether your work day begins in an office, at home, or somewhere in between, there’s a good chance your routine includes a set of tasks like these:Open your calendar app to review the day’s agenda Sign in to your emailCheck your chat or messaging appsLog in to your CRM or...

While some have unintentionally joined a Zoom meeting looking like a cat, others may have their pup walking around the back of their video calls. As our home and office lives blend together, pets have become ever-present in the world of hybrid collaboration, and that shows...

Closing the gap: Organizations move to telepsychiatry and hybrid therapy to expand mental health services

Telepsychiatry plays a critical role in improving access to mental health care, with over one in three outpatient visits being delivered by telehealth, according to Kaiser Family Foundation (for example, 35% and 38% of outpatient visits were over telehealth for depression...

Breakout rooms are one of the most popular features in Zoom Meetings, creating a more dynamic experience by allowing you to break into groups for smaller, focused discussions. From creating breakout rooms based on poll results to broadcasting a message to all breakout...

These days, legacy phone systems just don’t cut it. Organizations everywhere are looking to migrate to the cloud to simplify operations, achieve reliability, embrace flexibility, and cut costs. Businesses in India are no exception. That’s why we’re excited to announce that...

Hybrid work looks a little different for everyone. For some, it means going into an office a set number of days, for others it means going in whenever you want — at Zoom it means both. We believe that one size doesn’t fit all. Different teams need different solutions;...

Developers, join us on June 14 for a virtual, builder-centric Developer Summit with live technical demos and enablement sessions! You’ll learn how to accelerate app and integration development using APIs and SDKs from the Zoom Developer Platform, and explore how to build...

Zoom job scams are on the rise — here’s what you need to know

It started with a Facebook post about a job opportunity, and an invitation to interview over Zoom — a familiar experience for many job seekers these days.The candidate thought it was strange when the interview took place solely over Zoom Chat, without a live,...

Technology gives us the flexibility to try new things and create powerful digital experiences. With Zoom’s Developer Platform, you have access to a collection of resources that can help you transform your own app or platform’s user experience. Our developer solutions enable...

We’re excited to announce new Zoom innovations designed to help you make collaboration more meaningful, impactful, and happy! It’s part of what we’re sharing with the world at Enterprise Connect.

Are you really who you say you are? When employees walk in and out of an office building, it’s easier to identify and authenticate them. But now that many workers get to choose where and when they work, flexible work underscores the need for a robust set of identity and...

We know customer experience is top of mind when building an app or integration. That’s why the Zoom Developer Platform is designed to give you the flexibility and agility you need to develop your ideal solution.The platform’s openness gives you access to the solutions and...

Zoom on Zoom: How our sales teams work smarter with AI-powered conversation intelligence

As a sales leader, you don’t have room in your schedule to be a part of every big deal — or time to waste on deals that aren’t close to completion. Your managers don’t have the time to coach every AE. And you need insight into what’s really happening with deals in every...

From Start-Up to Unicorn: Six reasons why Zoom One is perfect for growing your business

Hi, we’re Zoom. You might know us as the famous application for video conferencing. But did you know that we are way more than that? Zoom One is a unified collaboration solution that includes chat, video conferencing, audio calls, and text messaging. It brings in-person and...

In security, it’s all about who gets there first. We race to identify bugs and issues before the bad guys do, so we tap the ethical hacking community to help us get ahead.We source this help through our Zoom Bug Bounty program, which lets us connect with and engage expert...

No one is more passionate than baseball fans. They feel the joy of every home run and the pain of every bad call. They live and breathe the game, and now they can feel immersed in some of its most critical moments, as Zoom is putting the fans right in the center of umpires’...

Navigating uncertainty: How Zoom One can help you do more with less

The recent years have brought significant change for business leaders like you, including digital transformation initiatives, a transition to flexible workstyles, and increased pressure to deliver premium customer service.An uncertain economy has decision-makers trying to...

Have you ever live-streamed a concert from the comfort of your living room? Or watched an in-person meeting from home? Whether you realized it or not, you were part of a hybrid event. Hosting a successful hybrid event requires more than a one-size-fits-all approach. You’ll...

We’ve attained three new certifications and attestations — here are all the details

We know organizations are facing a more complex threat landscape and stricter regulatory requirements than ever before. We’re expanding our own security initiatives and efforts as a result — and part of that means attaining certifications and attestations to make sure Zoom...

With all the buzz around generative AI, people are really starting to evaluate how artificial intelligence (AI) can help transform their everyday experiences and open up new possibilities for how we live and work. Here at Zoom, we see AI as the next industrial revolution....

The Motley Fool's head of IT shares insights for succeeding in a hybrid world

With so many different channels for communication, different business needs, and physical distance as a barrier, how can you best support a hybrid workforce?During our Hear from a Peer webinar, we sat down with Lawrence Morrisson, head of IT at The Motley Fool, an...

The following message was shared earlier today with Zoom employees. Zoomies,Over the past few years, Zoom has become an indispensable source of connection for businesses and individuals as well as a globally recognized brand. Whether you have been at Zoom since the...

Want to talk about it?Many parents find that question on their lips for countless reasons. School, issues with other kids, and — hopefully — online safety. The latter is an increasingly important topic in today’s world, where kids use the internet to stay connected, bond...

Smiling woman at home on a desktop computer

Consumers have higher expectations than ever before for customer support. They want faster, more efficient help, and they want it 24/7. But that’s just the beginning, from their desire for more personalized experiences to channels and technology, all of which are shaping...

During this time of resolutions and new beginnings, it's important to focus on not just the goals we've made, but also the tools we'll need to achieve them.Trying to improve your cooking? Look up a new recipe. Hoping to read more? Get that book you’ve been looking at. Want...

Did you ever find yourself in precisely the right place at the right time? After many, many years in the customer experience (CX) industry, I joined Zoom last year with the distinct privilege to create and grow its CX go-to-market business in Asia, Pacific, and Japan. I’ve...

Being able to work in flexible environments, with a variety of external partners and customers, is essential to these new ways of working. We are proud to announce a collaboration with Google that will help you meet with these key stakeholders from a workspace more...

Webhooks and WebSockets are two highly effective protocols that have transformed the way we think about real-time communication and data transfer on the web. At Zoom, we recently launched WebSockets in beta to give you even more tools to create innovative and engaging...

We’re excited to introduce Zoom Virtual Agent, an intelligent conversational AI and chatbot solution that will transform the way businesses assist their customers and employees. With Zoom Virtual Agent, organizations can deliver better, faster web and mobile support,...

Business leaders are under extraordinary pressure this year. The economic impact of high interest rates and continued global unrest, among other things, make for a highly volatile business environment.So how do you thrive in an uncertain economic environment, and how do you...

The City of Stockholm will digitalize its public sector using a bespoke solution by Zoom Video Communications, Inc. Zoom X powered by Deutsche Telekom combines the intuitive, innovative communication experience with some of the best local infrastructure, data security, and...

Embrace change, take action: Work transformation in the new economy

In times of uncertainty, it can be tempting to avoid big changes. Leaders may see rising inflation and economic volatility as signs that they should wait on implementing that digital transformation strategy. But what if the wait-and-see approach means losing ground while...

Hybrid events, in-person events, and virtual experiences all have a place in the modern event landscape. Yet not all events need the same capabilities. The one-size-fits-all approach to event management can leave you sacrificing features you want or, worse, paying for ones...

Ireland leads the way in embracing remote work

Around the world, work has evolved into a thing that we do, rather than a place we go, with communication and collaboration increasingly moving online through the use of technologies like our platform.Like many other countries, Ireland was already experiencing a shift in...

The Zoom platform has a diverse feature set that helps people across the world work better together. What are your favorite Zoom features? The ones you rely on to create meaningful connections with others, bring your ideas to life, and make your workday just a little bit...

Hybrid work and productivity driving cloud phone adoption in Asia, according to senior executives

Leaders from Singapore, Indonesia, the Philippines, and Thailand joined Zoom and OpenGov for a series of discussions about cloud communications.Like many markets around the world, the Asia-Pacific region has seen both an increase in hybrid work and a shift toward cloud...

A very Happy New Year to you! As we ring in 2023, we can’t wait to share new features to help you stay connected, enhance productivity, and create engaging experiences. Whether you’re building your own personal avatar, simplifying your meetings with meeting templates, or...

Take your meetings to the next level with Zoom-curated Essential Apps

When you’re managing a growing business, your to-do list never stops growing. Meetings are an essential tool for chipping away that list, and making the most of that time is critical if you want to push your business forward. But other in-meeting tasks like note-taking,...

How to empower your customer service agents

What’s the best way to offer friendly, faster, and more efficient support to your customers? By giving your customer service agents the resources, best practices, and authority to do their jobs well. It’s a concept called “agent empowerment.”At first glance, empowering...

The truth about hybrid events and what the future holds

We may not have a crystal ball, but after asking 150 event marketers, we now have better insight into the future of hybrid events. If you’re wondering where they’ll be in a few years, keep reading. Hint: they’re not going away.A new study from Morning Consult found that 91%...

USDA grant seeks applicants to fund technology projects in rural communities

Rural communities are often underserved and unable to access technology for critical services and information. Meanwhile, organizations struggle when trying to expand their reach and capacity into these rural areas. Thankfully, interactive technology like the Zoom platform...

Plus, get Zoom Revenue Accelerator in the Zoom client, bi-directional integrations with CRMs like Salesforce and Hubspot, and more!Clear and effective communication is critical in the workspace, especially during a sales call. Zoom Revenue Accelerator, our AI-powered conversation...

We love seeing how y’all used Zoom during the past year, and we wanted to share some of the details. We pulled some metrics, sent out a survey, and combined it all to see how you used Zoom in 2022!We were curious:Which are the busiest days on the Zoom platform?How often do...

1 year, 1 million users in the Zoom Learning Center

Launched in December 2021, the Zoom Learning Center is a free educational platform designed to help you learn how to use Zoom like a pro. And over 1 million users around the globe have done just that over this past year. That’s approximately 1 million more successful screen...

Boost productivity with Salesforce, Jira, GitHub, and ServiceNow apps for Zoom Chat

Collaborating in Zoom Chat is so much more than just a series of messages or chat conversations. It’s about getting work done and working with others in a way that is easy, enjoyable, and efficient. As Zoom Chat continues to transform into a hub of collaboration, we...

As a systems administrator, you've got a lot to manage — from deploying new hardware and software to handling issues that arise. But when it comes to Zoom Rooms, we want to provide you with tools to make their management effortless.Here are some of the enhancements and...

Exciting news for developers! Building high-quality video meeting capabilities into your apps and services with Zoom APIs is easier than ever with our Zoom Postman Public Workspace. Now you can discover and take advantage of done-for-you Zoom API workflows for common...

At Zoom, we understand that your conference room meetings are as dynamic as your work. There’s content being shared, reactions being given, chats and questions coming in — and it’s all part of the modern meeting experience. Even though you’re a master of multitasking,...

Thank you for “exploring new dimensions” at Zoomtopia APAC 2022 - our annual flagship event where we shared our Zoom vision for the future of unified communications and the latest platform innovations powering hybrid work, collaboration, and customer experiences. This is...

The last few years have made us fairly accustomed to virtual meetings, webinars, and online events. And now, as people return to the office and hybrid work becomes more permanent, video communications and virtual events remain critical for business productivity. But what...

Better productivity, more sales opportunities, and a more engaged team is top of mind for many sales leaders. Conversation intelligence, an AI-powered data analysis tool, unlocks the insights hidden within conversation data to help you and your sales teams tackle these...

“Think bigger.” That’s our motto, and it permeates everything we do — from large-scale product announcements to exploring new use cases across verticals to the genesis of our platform.Zoom was started by our founder and CEO, Eric S. Yuan, as an app based on love. He wanted...

Healthcare is elemental to society — it’s a timeless yet ever-evolving practice. And like every other industry, it has experienced sweeping changes over the past few years in particular. With digital transformation empowering health organizations to embrace a more...

It’s that wonderful time of year again! Time to visit with friends and family, cook gigantic meals, eat way more pie than we said we would, and most important of all, reflect on the things we’re most thankful for. And at Zoom, we have blessings abound. From the Zoomies on...

The real world: UCSB students use Zoom platform to kickstart student-run business

The team members of Gaucho Creative (GC) know they’re part of something special. More than an internship or typical college job, Gaucho Creative provides students at the University of California, Santa Barbara (UCSB) with real-world, portfolio-building experience that can...

Thank you. From the bottom of our hearts, thank you for being part of Zoomtopia EMEA 2022. You took time out of your busy week, and so many from all over Europe, the Middle East, and Africa tuned in to learn more about the Zoom platform and our broad product portfolio. It...

If you’re still using Zoom’s Chrome OS App, it’s time to upgrade your experience by switching to the Zoom progressive web application (PWA) for Chrome OS! As of August 2022, Zoom no longer supports the Chrome OS App, which will be entirely phased out by Feb. 1, 2023. As...

The financial services industry isn’t what it used to be 10 years ago, or even five years ago. Whether it’s employees or customers, people now have high expectations for their experiences — and some institutions don’t have the infrastructure to keep up. Experience is now...

Agents in a call center talking on headsets

Today’s customers want more. They want highly personalized experiences that don’t just meet their expectations – but make them feel like a VIP. And now, you can deliver this to your customers with Zoom Contact Center. Previously only available in North America, our...

As the way healthcare is delivered continues to evolve with technology, it is ever more critical for doctors, nurses, specialists, labs, and so many others involved in a patient’s care to effectively communicate and collaborate. That’s why healthcare organisations and...

Somos Zoom, Somos Unidos: celebrating Hispanic Heritage Month at Zoom

Every year, the United States observes Hispanic Heritage Month from September 15 - October 15. Here at Zoom, our Latinx employee resource group Somos Zoom organizes fun, educational events and inspiring conversations to honor the culture and accomplishments of Latinx...

Your mission isn’t what it used to be, so your communications shouldn’t be either. Modern agency operations now require flexible and secure technology, with solutions that elevate public services, emergency responses, and more. We know the pace of today’s demands can...

We all play the game of “what if,” healthcare leaders included. If healthcare organizations had the right technology, they could make things smarter, not harder. If providers were equipped with enough resources, they could revolutionize the way they save lives. If patients...

Effective communication knows no borders. Around the globe, modern organisations are discovering what sufficient security really looks like in the age of virtual communication, and what steps they need to take to safeguard information. Oftentimes, these efforts are guided...

From all of us here at Zoom - THANK YOU! Thank you for making Zoomtopia 2022, our first hybrid event experience, a one-of-a-kind celebration of our customers. We’re constantly inspired by the innovative ways you use Zoom to improve connection, empower teams, and transform...

Zoomtopia 2022 is just getting started! On the second day of our sixth annual user conference, we kicked off our Zoomtopia Partner Connect, which celebrates our partners’ impact, unveils new announcements, and provides insight into how we plan to double down on investments...

This year’s Zoomtopia was all about Exploring New Dimensions, and who better to do that than developers? After all, you’re building these new dimensions, and we want to help. That’s why we held our first-ever Developer Summit today. Thank you to all who joined! Featuring...

Zoom expands platform with new innovations to enhance team collaboration and customer experiences

New products and expanded capabilities help teams stay efficient, productive, and connected from wherever they are.ICYMI, Zoom is so much more than meetings – it’s your tool for advancing human connection from wherever you are. And at this year’s Zoomtopia, we’re...

New Zoom Mail and Calendar give workers a ‘toggle tax’ break

The new Zoom Mail and Calendar products connect crucial work communications and tools in the Zoom app. At Zoomtopia, we announced the next step in our platform evolution, a suite of new productivity tools: Zoom Mail and Calendar Clients and Zoom Mail and Calendar Services....

With flexible work comes a new collection of threats, tasking technology providers with supporting an “always verify, never trust” mode of operating. We’ve stepped up to the plate, growing our list of security features to now include three new offerings. These include our...

Through one shared vision and two seamlessly integrated platforms, the companies will continue to innovate solutions to help improve employee productivity and customer experience.ServiceNow and Zoom are joining forces to create powerful communications, collaboration, and...

Zoom sign language interpretation view enhances remote learning for the Deaf

Remote learning offers myriad benefits and conveniences, but it can also bring challenges for those with visual, hearing, and other impairments. To minimize these barriers, we designed the Zoom platform with several inclusive tools that streamline connections between...

Attending Zoomtopia 2022? We hope so! It’s THE brand event of the season, and you won’t want to miss out as we “Explore New Dimensions” of work and unveil the future of communications. TimbalandAlex BorsteinHappening in person and online Nov. 8-9, Zoomtopia 2022 is your...

Here at Zoom, we just wrapped up our inaugural HBCU Week, recognizing and celebrating the history and legacy of Historically Black Colleges and Universities. With over 100 historically Black institutions across the U.S. whose principal mission is the education of Black...

Zoomtopia 2022 is quickly approaching! Register for exciting product announcements, insights on transforming the way you work, and networking with peers. Stick around for the happy surprises and epic live music at our “Celebration of Happiness” concert featuring Nelly!...

Why Zoom’s Video SDK Is One of The Best Options for All Network Scenarios

Designed to be easy to use, intuitive, and highly customizable, our Video SDK was created with quality and end user experience in mind. It requires minimal code to deploy, and offers real-time engagement features that have helped Video SDK customers worldwide create...

It’s Show Time: Zoom Events Is Now Available in India

We hear it all the time: virtual events are here to stay. In fact, they’re in high demand, as they provide sustainable, far-reaching, cost-effective alternatives to in-person events. With this in mind, we wanted to help our customers elevate their event strategies with an...

Zoomtopia 2022 is right around the corner, and we’re excited to tell you more about the mega-talented host, awesome musical entertainment, and highly inspirational keynote speakers you’ll see at this year’s event!Join us in person at the San Jose Convention Center on Nov. 8...

At Zoom, we strive to deliver happiness to our customers by giving them one platform to connect with their audiences. With that in mind, we’re thrilled to announce a new partnership that aligns with our core value and passion for care in the community. For the first time...

ASU and Zoom Partner to Transform the Campus Experience

The Zoom Innovation Lab at ASU creates new opportunities for students to develop skills and lead cutting-edge projects for the campus and community.Zoom is proud to announce a strategic partnership with Arizona State University (ASU) to open the Zoom Innovation Lab at ASU,...

Building a Truly Hybrid Event Experience

Recently, Zoom hosted a two-day hybrid event for industry analysts – Zoom Perspectives 2022. Hosted on Zoom Events, Zoom Perspectives was a truly hybrid experience with in-person and virtual attendees, speakers, hosts, and even a house band – all interacting together in...

As courtrooms around the country embrace a new hybrid reality, members of the judicial system are tasked with understanding how to use technology to create a secure, inclusive environment and increase access to justice. And as they scale to meet new digital transformation...

Zoom Like a Pro: The Zoom Learning Center is Now Available in Additional Languages

The Zoom Learning Center is a free educational platform designed to help users get the most out of Zoom anytime, anywhere, in a way that works for them. Already serving learners in English, Spanish, German, and Japanese, we’ve recently released our most popular product and...

The traits of a good salesperson — charisma, honesty, confidence, and compassion — are timeless. However, with shifting customer expectations, new ways of connecting, and innovative new products arriving each day, sales people need every opportunity to improve their...

The pandemic changed consumer buying behaviors in ways we never imagined, resulting in brand abandonment and turnover among 39% of shoppers. Now, organizations are having to rethink traditional customer service business models and pivot to generate a positive experience...

Whether you’re conducting telehealth appointments or connecting medical communities virtually, your patients’ digital privacy is an essential component of effective care. If personal health information is somehow compromised, it can not only impair patient trust but also...

Zoom recently hosted our first APAC Education Summit focusing on transforming the future of education in the region. Through customer panels, keynote speakers, and a technology showcase, the event invited the APAC education community to get inspired about utilising...

Who is responsible for cybersecurity? Is it… A. Employees B. Executives C. UsersD. All of the aboveFor those that answered D. “All of the above,” you’re correct and already aligned with this year’s Cybersecurity Awareness Month theme, “See Yourself in Cyber.” The theme...

Zoom Phone Local Survivability Module Extends Core Phone Features During Outages

Today, Zoom launched a new hybrid survivability solution for Zoom Phone that enables businesses and organizations to continue to provide core phone features in the event of an outage.The Zoom Phone Local Survivability (ZPLS) module was designed with large organizations in...

As we say goodbye to summer and say hello to apple picking, comfy sweaters, and the ever-difficult process of choosing a Halloween costume, it’s time for another Zoom update! We have some exciting new features to share with you, including Sign Language Interpretation, new...

Our teams at Zoom have been hard at work developing the Zoom Up Partner Program to help partners further deepen their knowledge about the Zoom platform, expand their reach, and meet the needs of customers through the delivery of industry-leading programs and products. We...

How to Become a Virtual Event Hosting Pro

Want to host a virtual event but not sure where to start? Unsure how to engage with a remote audience? If you’re looking for some guidance to make your virtual experience as memorable and impactful as in-person events, we can help! Virtual experiences are still new to many...

Stopping the Pendulum: A Look Into the Future of Events

We like to keep our finger on the pulse of what’s happening in the event marketing landscape, so we couldn’t wait to hear what other event professionals had to say at twine’s roundtable discussion, titled, “Where the Pendulum Stops: The Future of Events and How Zoom Events...

To help provide our customers with a consistent experience in their workspaces and across the industry, we continue to enhance the user interface of our Zoom Rooms solution. We recently released Dark Mode on Zoom Rooms Controllers, which allows users to set a dark...

As a follow-up to their recent report, “A First Look at Zoom’s New Whiteboard,” Wainhouse Research has also released a report that explores the role of our all-new Zoom Whiteboard in the meeting room.Along with a close examination of how the communication and collaboration...

“Businesses worldwide are shifting from a predominantly office-based working environment to hybrid working, where employees have the flexibility to choose their work location depending on when and where they are most productive. Over the next five years, collaborative...

The Zoom Evolution: From Video App to Communications Platform

Zoom has always been a company built to connect and bring people together.What started as a video meeting app quickly moved into broadcast webinars, connected conference rooms, and more, and it continues to evolve and expand. Now you can use Zoom to connect teams on and off...

5 Reasons Zoom Phone Has Sold 4 Million Seats So Quickly

We announced last month that we had surpassed 4 million Zoom Phone seats sold. It’s a tremendous accomplishment that speaks volumes about Zoom’s reliable cloud phone service. In fact, we sold more than 700,000 licenses in the last quarter alone, spanning global...

How to Host Your Sales Kickoff Using Zoom Events

Sales kickoffs (SKO) are an exciting time to rally your revenue organization around the latest company strategies, initiatives, and best practices. But as the world shifts to favor more hybrid and virtual events, you may wonder if it’s possible to host a successful and...

We all get by with a little help from our friends, and security professionals are no exception. As we race to keep ahead of cybercriminals, we tap the hacking community to assist our internal Zoom team with catching bugs and identifying issues before the bad guys do — a...

Oracle Red Bell Racing car on racetrack with Zoom logos on the track wall

Zoom is the official unified communications provider for Oracle Red Bull Racing; Zoom Chat, Zoom Events, and Zoom Meetings will power key communications and experiences for the Formula 1 team on and off the trackIf there’s one thing we know about Formula 1 racing, it’s...

Every industry grapples with its own unique regulatory requirements — the healthcare industry faces HIPAA, while financial services institutions must address Gramm-Leach Bliley Act, NY DFS, and more. All organizations have a different approach to safeguarding important...

As Asia Pacific organisations embrace flexible work, cutting-edge technologies are becoming increasingly important for empowering communication at a distance. But how can you leverage these exciting new technologies in your workspaces to meet the diverse needs of a hybrid...

3 Strategies to Make a Positive First Impression Virtually

It takes a fraction of a second to form a first impression, while its influence can be long-lasting. First impressions can affect whether people hire you, buy from you, befriend you, or remember you.Dr. Carmen Simon, Chief Science Officer at Corporate Visions and B2B...

3 Key Insights from Wainhouse Research's First Look at Zoom Whiteboard

Wainhouse Research has recently released a report that provides a close look at Zoom Whiteboard. Our all-new whiteboard experience within the Zoom platform, Zoom Whiteboard provides a persistent and expandable canvas on which your teams can ideate, collaborate, and bring...

“This is as normal as it is going to get. Hybrid work is our reality, and it is here to stay. There! We said it!” writes Frank Dickson and Christopher Rodriguez, analysts at IDC who authored the white paper “Securing the Real World: Accelerating Collaboration, Minimizing...

Kids are heading back to school, fall sports are starting, and we are back with another round of exciting updates! This month’s release is chock-full of features to help you create more equitable meeting experiences, engage event attendees, and improve customer...

It’s that time of year again — time to prep lesson plans, get the classroom ready, and plan an entire year of exciting and engaging learning experiences! And we at Zoom have been hard at work to develop features and solutions that can help you bring your lessons to life and...

Flexibility in where, when, and how people work is informing talent recruitment and retention. This has tasked leaders with identifying and establishing new policies to address employee needs — with many establishing a mix of in-person and remote work as a new norm.It’s...

We’re excited to announce that we've been issued a StateRAMP Moderate authorization, with Zoom for Government now on the StateRAMP authorized vendor list. This achievement is only complemented by our compliance with standards determined by the FBI’s Criminal Justice...

With schools now offering online, hybrid, or in-person classes more frequently, it can be challenging to ensure student organizations remain united. Recruiting new student members has been even more of a challenge, especially in online or hybrid formats. As a former leader...

Hybrid work has taken the world by storm, providing employees with unprecedented flexibility and autonomy. And while hybrid work is primarily about where we choose to work, it’s also about much more - it’s about how we connect, develop the relationships that serve as the...

While phone, email, and video conferencing solutions are common characters in an organization’s technology stack, many workers have also taken a liking to another modern communications tool — instant messaging. Zoom Chat is our enterprise-grade messaging solution that...

Asking a few simple questions can go a long way in building rapport with your audience, and Zoom polls make it easy! Whether you want to kickstart a meeting or webinar with an icebreaker, gauge participant sentiment when making decisions, launch a classroom pop quiz, or...

As educators plan for the beginning of the 2022-23 school year, classrooms are being set up and teachers are excited to engage with this year’s new students. To help teachers prepare for the new school year, we recently hosted our first annual Education Summit, which...

One of the reasons so many people choose Zoom is because of the robust capabilities you get standard in our free product. Chock-full of collaboration and communication features such as Zoom Chat and Zoom Whiteboard, a free Zoom One Basic account is a perfectly capable...

How to Nail the Zoom Background, From Our Friends at Room Rater

How would you fare if the folks from Room Rater had a peek at your workspace background right now?Not familiar with Room Rater? Created by Claude Taylor and Jessie Bahrey, what began as a Twitter account in April 2020 has become a cultural touchstone in the world of remote...

Security needs to be present at the start of any program, process, and product. This goes for any organization across every industry, but nowhere is it more vital to our national well-being than the public sector.Today’s government agencies need solutions that help protect...

Zoom Events: A Year of Enhancing Your Virtual and Hybrid Events

They say time flies when you’re having fun, so it’s hard to believe our virtual events management solution, Zoom Events, just turned 1! Launched in the summer of 2021, Zoom Events was born specifically with remote audiences in mind. As virtual and hybrid events became core...

It’s little surprise that on the heels of the largest remote work experiment in history, employees want flexibility in their work environments. How to effectively provide that flexibility — while enabling healthy collaboration and productivity — is something we’re all...

In-person events may be returning, but the demand for virtual and hybrid experiences remains strong. Not only are they cost-effective and beneficial for remote audiences, but they allow event marketers to extend their brand reach far beyond the four walls of a traditional...

Did you know that ServiceNow and Zoom offer integrations that help you better manage your IT service management (ITSM) environments? With the new Zoom Phone for ServiceNow integration, ServiceNow users and agents can make phone calls directly within their instances and...

Let’s face it, the success or failure of a sale usually comes down to one thing — the pitch. Unfortunately, an effective pitch is hard to perfect, and more importantly, many don’t have the information they need to enhance their sales process. However, artificial...

Summer is here, the sun is out, and Zoom released another round of exciting platform updates to help you connect with others and get more done together, whether you’re in the office, at home, or sitting poolside! This update includes a range of features to further enhance...

Hybrid work - we’ve all become familiar with this new term as companies have shifted their operations to meet the ever-changing business landscape. But what does it mean to succeed in a hybrid work setting, and how can employers best equip their hybrid employees to succeed?...

Sending and sharing data is a sensitive matter, one that requires tailored innovation for adequate protection. That’s why we’ve released key features — such as data routing control, in-product privacy notifications, end-to-end encryption (E2EE), and more — to give you more...

While many might think that livestreaming is just for gamers and social media influencers, it has fundamentally changed how entertainers, organizations, politicians, and many others connect with their communities and each other. Many part-time hobby streamers have even been...

Zoom Apps for Webinars and New Immersive Experiences Change The Way You Meet, Together

With more than 100 apps published, and capabilities ranging from Collaborate Mode to Breakout Rooms, the Zoom Apps program was recently opened to any developer. And today we’re announcing even more! Now, Zoom Apps includes new Immersive Experiences that can further...

Celebrating Pride Month is always a special occasion for members of our Zoom Pride Employee Resource Group (ERG). Working with our Diversity, Equity, and Inclusion (DEI) team, we put together a series of sessions that showcased the wide range of voices within our LGBTQ+...

Zoom Phone Provider Exchange Now Available in Over 70 Countries

Migrating to a cloud phone system can benefit any organization, helping you access the most up-to-date features, better support remote and hybrid teams, more quickly scale to meet your business needs, and help reduce the total cost of ownership of your communications...

Virtual Teaching Resources: Tools, Templates, and Tips

Online learning plays a vital role in education, providing greater flexibility, operational resilience, and more options for students and families. As virtual and hybrid teaching techniques become more advanced, staying current on the tools and technology at your disposal...

There’s no “I” in “team,” especially when it comes to working on online safety. Leading trust & safety teams have to expand how — and with whom — they solve today’s challenges, especially as we face an increasingly complex digital landscape. We know we’re stronger when...

Collaborate however you want, from wherever you need with persistent chat, phone, meetings, whiteboard, and more in one offeringWe here at Zoom believe the most successful hybrid work environments - the ones that inspire employees to do their best work - are built through...

Create Engaging Experiences with the Zoom Apps SDK

Since the launch of Zoom Apps almost one year ago, over 100 Zoom Apps have been published that make Zoom Meetings more productive, engaging, and fun. Today with the launch of the Zoom Apps SDK, we’re opening the program to all developers. With the Zoom Apps JavaScript...

We’re always looking for ways to standardize and evolve our processes through the implementation of new tools and systems. One of those systems is our new Law Enforcement Request System (LERS). Launched today, this system builds on our work to streamline and standardize the...

Work(space) Transformation Summit: Building a Smarter Hybrid Office

What does the workspace of the future look like? The answer may be different depending on who you ask, but one thing’s for sure: it won’t be bound by a physical office location. Remote and in-person colleagues need to be able to collaborate freely and effectively in spaces...

The workplace, workforce, and work of the future will be fundamentally different as a result of the pandemic, but that doesn’t mean worse:Knowledge workers have more flexibility in how and where they workOrganizations attract more diverse and global talent Organizations and...

In the past few years, organizations around the world have transformed their operations to navigate new challenges. At the heart of this transformation is a renewed effort to support customers and employees in new ways — a fresh take on meeting the evolving expectations of...

To address complex threats in today’s cybersecurity landscape, we’ve taken a comprehensive approach to securing the Zoom platform. This includes staffing up our offensive and defensive security teams and building out robust education and training resources on our Trust...

Instant messaging solutions have transformed our ability to collaborate. With solutions like Zoom Chat, employees are empowered to engage in quick, efficient, and informative exchanges that streamline collaboration and can give users access to a seamless hub where...

male worker in a warehouse with hard hat wearing Realwear technology

Remote work has been growing in popularity across the world. With 62% of workers between the ages of 22 and 65 working remotely at least occasionally, organizations have adjusted operations to provide the support remote workers need.However, many employees have stayed on...

Dynamic times require dynamic communication. With so much information shared in the workspace, employees need flexible solutions that enable them to communicate and collaborate quickly without slowing them down. While VoIP phone systems, email, and video conferencing are...

Once upon a time, it was common for businesses to use different providers for telephony, videoconferencing, and messaging applications. But thanks to the great cloud migration, unified communications platforms now offer bundled services with everyday features that...

With organizations across the world implementing new solutions to stay connected, including video communication, it has created a diverse ecosystem of solutions and technologies from different providers. And while there are many different video conferencing providers in...

Famous author and speaker John C. Maxwell once wrote, "Teamwork makes the dream work," and that phrase couldn't be truer in the modern workspace. Every day, teams around the world communicate and collaborate to bring bold new products and ideas to life. And while technology...

‘Making Waves’: Celebrating Asian and Pacific Islander Heritage Month at Zoom

Pacific Islander and Asian Cultures Together (PACT) is our Employee Resource Group (ERG) uniting Zoomies to celebrate our diverse cultures and promote awareness, allyship, and support for the Asian and Pacific Islander community at Zoom. With the help of our Diversity,...

Across the globe, more than 300+ leading software and SaaS providers power their applications with Zoom. To help these providers create, innovate, and accelerate delivering happiness to our shared customers, we created the Zoom ISV Partner Program in September 2020.Since...

Capture the Magic of In-Person Events with Zoom Events Virtual Networking

One of the biggest draws to live, in-person events is the opportunity to network with peers and connect with others in the same industry. But in recent years, the inability to meet face to face has limited those opportunities and requires a stronger focus on creating...

Today, we’re proud to unveil Zoom Ventures, Zoom’s global investment arm aimed to drive innovation in the Zoom ecosystem and advance global companies aligned to Zoom’s core platform and adjacent markets. Zoom Ventures will focus on supporting aligned companies across the...

In 2021, 47 million Americans quit their jobs, beginning what many have called the ‘Great Resignation’. And in an effort to attract and retain talented employees, companies around the world, including Airbnb and Twitter, have now made hybrid and remote work a central part...

Government work relies on effective and straightforward communication. Whether you’re conveying important policy changes or collaborating with personnel on an upcoming mission, you need to maintain reliable and seamless workflows without having to jump between multiple...

Breakout rooms and collaborate blog image

As we continue to innovate for the hybrid workspace, we’re excited to share new Zoom Apps updates and features to foster collaboration and creativity in your meetings. In our latest product update, collaborative tools are now available to enhance interaction between your...

Living Our Core Value of Care: Zoom Publishes Inaugural Environmental, Social, and Governance Report

At Zoom, we are dedicated to delivering happiness and caring for our community, customers, employees, and environment. We seek to make the world a better place by providing technology that connects people and organizations, fosters open dialogue, enables education and...

We’re excited to announce that we’ve entered into an agreement to acquire Solvvy, a leading conversational AI and automation platform for customer support. A few months ago, we launched Zoom Contact Center with the goal of redefining the contact center category with our...

The last two years have seen a dramatic shift in the British public’s expectations of how, when, and where they expect to work.According to official data from the Office for National Statistics, hybrid working is popular with 85% of those who worked from home during the...

Zoom Whiteboard Tips for Teaching and Collaborating in the Classroom

As learning environments evolve, so, too, do the tools educators use in the classroom. From the chalkboard to the dry-erase board to the interactive or virtual whiteboard, instructors are constantly adopting new ways to teach in an effective and visually engaging...

“The experiences you deliver to your customers are even more important than your products and services.” This quote from Brian Solis of Salesforce captures the essence of what it means to reimagine the customer experience in the modern business world.Along with Brian, Zoom...

It’s an omnichannel world, we’re just living in it. Today's customers want to choose how they engage with brands, whether it's by phone call, video meeting, instant message, or in-person interaction, making a seamless omnichannel experience vital for effective customer...

Teacher Appreciation Week 2022: 7 Ways Educators Are Inspiring Us

Today’s educators have shown remarkable strength, creativity, courage, and resilience in the face of immense challenges. Virtual instruction was entirely new to most teachers just two years ago — in a short amount of time, many embraced Zoom as a way to help open their...

Zoom formally launched our Diversity, Equity, and Inclusion (DEI) program in the summer of 2020. It was important to take an honest look at our organization and all the ways we could drive meaningful change internally and externally. The fact that the program launched at...

Potential candidates interviewing via virtual recruiting

Highly collaborative, people-centered, and always interested in taking employees and company goals to the next level, Capital One prioritizes helping its workforce stay efficient and productive, both inside and outside the office.As Capital One embraced video communications...

As online activity increases, so do cybercriminal attacks — with the Internet Crime Report for 2021 noting a 7% increase in complaints when compared to 2020, resulting in potential losses of over $6.9 billion. At Zoom, we take our users’ safety and security very seriously....

Hybrid and virtual events have made a clear impact on the events industry as a preferred and revenue-driving alternative to in-person experiences. Organizations of all sizes are turning to our virtual event management platform, Zoom Events, to produce ticketed, live events...

Spring is here, and as greener grasses approach, we’re releasing some fresh features and products to put some ‘spring’ into your communications as well! In this update, we’ve provided a range of features to help you and your teams enhance, protect, and streamline your...

Modern communication solutions like video conferencing have transformed our ability to collaborate and get more done together in a digital space, whether in the office, at home, in the classroom, or somewhere in between. However, capturing and directing the energy,...

Maximize the Impact of Your Virtual Event With Hubs From Zoom Events

Virtual and hybrid events have proven to be a valuable solution for organizations to deliver measurable impact and results during a time of limited in-person experiences. Now, as attendees’ expectations evolve, virtual event platforms are a necessity to produce engaging,...

Providing users and teams with innovative solutions that empower them to be productive is critical to the success of any organization. For organizations with teams distributed across the globe and hybrid or remote employees, this is especially true. Creating these...

Virtual events not only have become more common but are now a critical marketing tool to reach and engage more people. But simply streaming a panel discussion online or presenting a thrown-together deck isn’t a “virtual event” by today’s standards.Today’s virtual events...

Video has revolutionized sales communication, with 67% of sellers saying it is easier to close deals with their video feed turned on during their sales calls. What if you had a solution to help you identify the most and least effective strategies in those calls and improve...

Planning a Campus Event? Here’s How to Go Virtual With Zoom Events

Whether you’re preparing for end-of-year festivities like commencement or alumni gatherings, or planning ahead for next year’s new student orientation, many institutions are looking to reach a wider audience through virtual and hybrid event experiences.Virtual and hybrid...

If managed correctly, a problem with a product or service isn’t the end of a customer relationship. However, quickly resolving issues can be challenging, particularly if the customer is angry, frustrated, or uncooperative. Learning how to de-escalate angry customer calls...

By Teacher Request: 4 Cool New Ways to Connect and Engage With Students

At Zoom, we have the honor of working with schools and universities around the world, hearing from educators at every level about their greatest challenges when it comes to communicating with students in the digital age. Their feedback has been instrumental in enabling us...

Flexible Solutions are the Key to Deliver the Total Experience

It’s hard to believe how different the business world looks today. QR codes have replaced hand-held menus. Visits to the vet consist of parking-lot waiting rooms and car-side visits. Children and pets are a fixture in video meetings, and finally, offices are reopening with...

‘Providing Healing, Promoting Hope’: Women’s History Month at Zoom

This year’s Women’s History Month theme in the U.S., “Providing Healing, Promoting Hope,” seemed especially apt for our celebrations here at Zoom in March. Wellness and healing are a major focus for our Women @ Zoom Employee Resource Group (ERG), tying into our core value...

Safe and secure virtual communication is a top priority at Zoom. The confidentiality and integrity of messages and meetings, as well as the availability and reliability of our global infrastructure, are the primary focuses for hundreds of our internal security engineers. To...

Gone are the days when you worked for a company where everyone lived near the office and worked in-person five days a week while one or two colleagues were remote. When full-time, in-person work was the norm, meetings and everyday work styles were not inclusive or...

Ah, the office — how absence has made the heart grow fonder! As people make their way from the home office back to the actual office, some of us might need a little refresher on how to actually work there.So we’ve put together a few reminders on how to get back into the...

Zoom powers Ireland's hybrid work vision

Successive Irish governments have struggled to address concerns that opportunities in Ireland are overly concentrated in its capital, Dublin, at the expense of rural and regional communities. However, the widespread adoption of video communication platforms like Zoom since...

With more than 8,000 partners in over 150 countries and territories, our diverse partner network is core to our foundation at Zoom — it helps us address our customers’ needs and amplify our reach around the world.That’s why we’re excited to announce today the launch of our...

Work is now anywhere: home, the office, airports, coffee shops — you name it. To stay connected with colleagues and customers, regardless of location, you need to master the art of hybrid collaboration. Our Building Forward webinar featured renowned body language and...

Sales

Video communication has provided a valuable solution for modern sales teams, enabling them to connect face to face with potential customers wherever they are. However, crafting and presenting an effective sales pitch presentation in a virtual setting can present a unique...

As a developer platform provider, it’s our responsibility to not only provide robust tools and resources to help you build apps and services for your customers, but also help you go to market with those solutions. This includes helping to drive the discovery and...

At Zoom, our teams are always thinking of new ways for you to enhance your communication and engage with others, whether you’re in the office, at home, or somewhere in between! We’re excited to announce our latest round of updates to our platform, and we can’t wait to see...

Video communication is a modern marvel, but creating those magical and spontaneous moments that make in-person interactions so special can be difficult in a virtual setting. Our teams at Zoom are always looking for ways to help you connect with others. That’s why we’re...

Celebrating Women’s History Month means a lot of things — it means championing women personally and professionally, learning about women’s contributions and accomplishments, and identifying areas in need of more female representation. One of these areas is the security...

Today we are pleased to announce the publication of a Data Protection Impact Assessment (DPIA) on Zoom’s Meetings, Webinar, and Chat services published by SURF. On behalf of its members, SURF negotiates with major software suppliers to procure and assess their tools’...

The team at Zoom is committed to simplifying the process of creating a reliable and dynamic hardware ecosystem that supports all the new ways of communicating, which is why we created our Zoom Hardware Certification Program. The Zoom Hardware Certification Program, which...

We’re proud to announce that we’ve reached three key milestones across the health sector, with Zoom now DTAC and DCB0129: Clinical Risk Management ready and with a Data Security and Protection toolkit in place, giving healthcare organisations the confidence they need to...

With the opening of our Denver, Sydney, and Amsterdam offices, as well as our San Jose headquarters, we’re so excited to welcome our employees back to the office and see how they interact in these newly redesigned spaces. As many continue to develop and adjust their return...

2025 Big Switch Off: How Will It Impact UK Businesses?

In 2015 the UK’s British Telecommunications (BT) announced that Public Switched Telephone Networks (PSTN) and Integrated Services Digital Networks (ISDN) will cease service from 2025.Known as the “Big Switch Off,” this migration toward cloud-based telecommunications will...

The public sector has entered a new era of digital transformation. As constituents became more connected online, many government agencies had to find a way to help keep pace, sparking strategic technology adoption. With virtual collaboration at the heart of this...

At Zoom, we’re known for meetings. We work tirelessly to make every video meeting a collaborative, frictionless experience. But to keep that experience positive for our customers, we also want our employees to avoid the mental exhaustion that can accompany long hours of...

2022 is in full swing, and as we prepare for upcoming virtual events, we’re all on the lookout for tools to take our presentations from mundane to magical. In order to inspire and engage our audiences virtually, we need to elevate our online presentations. Whether you’re...

Black History Month at Zoom: ‘Know Justice, Know Peace’

Zoom Soul, our Employee Resource Group (ERG) focused on empowering, engaging, and strengthening the Black community at Zoom, works year-round to bring insightful and educational experiences to our colleagues. From guest speakers to book clubs to meetings and discussions,...

As the world has worked through significant changes over the past few years, video communication has become a critical solution for connection and collaboration. The impact that video communication has had on our daily lives has resulted in more developers building video...

The Business Value of Zoom: More Meaningful Connections, Improved Productivity, and Up To a 261% ROI

Our customers happily share with us just how much impact Zoom’s unified communications platform has on their organizations and their connections with their customers. So we set out to quantify Zoom’s business value and provide a framework for organizations looking to...

With employees and clients alike opting for virtual communication, organizations with specific compliance requirements, like financial services institutions, can’t always rely on a paper trail to help regulated workers manage information. Regulated users — Zoom users in...

Another month brings another round of updates to the Zoom platform, and we can’t wait to see how you leverage these new features in your daily communications.Our latest improvements include features to help create equity in your events, meetings, and applications, improve...

Introducing Zoom Contact Center, our AI-first, omnichannel contact-center-as-a-service solution built to empower agents to deliver a total customer experience across multiple digital channels.

As our customer base broadened in the wake of the COVID-19 pandemic, people used our platform to connect in more ways, with schools, enterprises, healthcare organisations, and more adapting and modernising their services. This new scale was only compounded by the global...

“Make each day your masterpiece,” said John Wooden, famous American basketball coach. He’s one of the many famous and historical figures that tout or exemplify the importance of a consistent routine to foster success. Tony Robbins plunges into a 57-degree pool every day,...

Organizations across the world are adapting to meet the needs of employees and address modern challenges, and many have been experimenting with new ways of working (including Zoom!).This shift to new ways of working offers opportunities for enhanced flexibility and...

With the two-year mark of the COVID-19 pandemic approaching, so too is the two-year anniversary of working from home for employees across many different sectors. While the pandemic continues to unfold, companies are fine-tuning their return-to-work plans, with many opting...

If you're like most event professionals, you're always on the lookout for new and innovative ways to create value for your attendees. You know that to stay competitive, you need to offer experiences that are unique and engaging. Much like many of our daily activities will...

As organizations around the world adjust to new work models where employees have the opportunity to work from both the office and remote locations, “hot desking” has become increasingly popular. This resource management concept enables employees to reserve workspace...

With clients’ needs evolving, today’s wealth management firms have to acclimate traditional services — investment advice, estate planning, accounting, tax services, and more — for a new digital reality. Wealth management leaders know the right technology is no longer a...

How a Flexible Work Environment Can Support Educators — and Help Address Faculty Burnout

Long hours on campus attending faculty meetings, holding office hours, conducting research, and planning lessons — all in addition to time spent in the classroom — have contributed to stress and overwork for educators, making faculty burnout a common topic of concern even...

Every year, Safer Internet Day arrives in early February to remind us all just how important it is to protect digital experiences in an ever-evolving virtual world. As the event commemorates its 19th year, we at Zoom are reflecting on its theme, "Together for a better...

Over the last decade, podcasts have gone from a niche form of media to a nearly ubiquitous art form. Amidst the podcast boom, Zoom has become a trusted podcasting solution with our host of audio and recording capabilities, reliable VoIP, and high-quality video.Hear from...

From instant messaging on Zoom Chat to quickly scheduling Zoom Meetings to even making frictionless calls with Zoom Phone, the Zoom desktop client — downloadable Zoom app for your computer — helps users quickly and safely launch the communication channel of their...

Create Meaningful Virtual Event Interaction with Expo from Zoom Events

Looking for ways to make your virtual event feel like an in-person experience? Want to help drive more meaningful connections for your virtual and hybrid attendees? You’ll love Expo from Zoom Events, now available as part of your Zoom Events license.Expo can help create...

Happy New Year! As we move into 2022, we are excited to bring you our latest update and provide you with the tools you need to take your communication and collaboration to the next level. This update includes new features and functionality such as the ability to enable...

Zoom is continuing to reach new users around the world, according to Okta’s 2022 Businesses at Work Report.As organizations navigate a period of rapid work transformation, Okta’s report assesses the applications that play a fundamental role in enabling collaboration and...

Today we’re excited to announce that Zoom has expanded our list of solutions currently available on the General Services Administration (GSA) Schedule 70, which now includes the FedRAMP-approved version of Zoom Phone and an expanded variety of Zoom Webinars licenses, as...

The ABCs of Grant Funding Success for Schools and Universities

Building resilience and embracing flexibility in education are priorities for schools and universities. While limited budgets may have previously held educational institutions back from investing in future-forward projects, billions of dollars in federal stimulus funding...

Zoom Events helps you to seamlessly create and manage virtual events of any size. In addition to providing event managers and hosts with valuable tools like event hubs, interactive chat-enabled lobbies, and comprehensive event reporting, Zoom Events allows you to flexibly...

5 Common Communications Challenges — and 5 Tips for Effective Communication in the Workplace

Whether you’re working from home or in an office, communication is critical to the success of your organization and its employees. Effective communication plays a key role in building strong, productive teams that work collaboratively toward a common goal. On the other...

For the Next Phase of Work, Zoomies Get to Choose Their Workstyle

Today we’re hosting our Work Transformation Summit, a half-day virtual event designed to provide you and your organization with meaningful strategies, creative approaches, and innovative solutions for redefining work. In the spirit of promoting a healthy discourse related...

After a year of hard work and dedication, there are few better ways to wrap up the year than a company party! These events give everyone the chance to come together, share stories and laughs, and celebrate the year’s successes, which is important for team and company...

Transparency is one of our core values at Zoom, and that informs all of our work involving government requests. At a time when data flows across borders more than ever before, we understand that our users may have questions about if, how, and under what circumstances we...

3 Ways Virtual Collaboration Is Transforming Life Sciences

From developing lifesaving treatments and therapies to building cutting-edge medical technology, pharmaceutical, biotech, and medical device companies are changing the way people live and manage their health. The way these companies operate is changing, too — with globally...

Zoom’s Work Transformation Summit on Jan. 19: Fresh Approaches for Moving Forward

These past two years have undoubtedly reshaped work. More specifically, these past two years — shuffling between remote, in-person, and hybrid work scenarios — reshaped what employees expect out of their jobs, how they want to work, and what the office means to them....

The new year provides an opportunity for us to make resolutions, set intentions, and establish professional and personal goals. As we dive into 2022, what better way to track your progress than in your everyday syncs, meetings, and social gatherings?Zoom Apps enable you to...

Going Back to Online Learning? Features Designed for Your Virtual Classroom

As you and your students prepare to start the spring semester, does the ever-changing COVID-19 situation have you rethinking a return to in-person learning? Perhaps you are revisiting a hybrid model or offering online learning options. If so, you’re not alone — many schools...

Whether you're collaborating in a conference room environment, engaging in a virtual event, or connecting over the phone, you want to feel confident that the solution you're using is secure and capable of safeguarding your important communications. That’s why we at Zoom...

While the pandemic highlighted the importance of the employee experience, the “Great Resignation” has only catalyzed it. As millions of burned-out and dissatisfied workers quit their jobs in search of purpose and passion, it’s drummed up an important question: when did work...

What if we did not have video communications over the past two years? Can you imagine just doing phone calls, conference calls, not seeing people, living in a world of near if not total isolation? Luckily, we were able to have face-to-face connections when people couldn’t...

The world of work changes by the day. Workers and leaders alike have to remain on their toes, as they constantly adjust and upskill the ways they communicate and collaborate together in an ever-evolving world. To keep pace with the demands of this new reality, meetings...

Video-connected learning spaces are becoming a prerequisite for teaching and learning success in many educational institutions. Whether courses are 100% remote, hybrid, hyflex, or in person, seamless video and audio connectivity allow instructors to share content with ease,...

A Look Back and Looking Ahead: Game-Changing Zoom Innovations You May Not Have Heard About

In 2021, the world was faced with new challenges as organizations began to plan their safe return to the office while simultaneously accommodating their employees working from home. At Zoom, we’ve been hard at work developing the solutions and features our users need to...

At Zoom, we are constantly innovating and evolving our platform to deliver frictionless solutions that meet our users’ current and future needs and bring them happiness. We understand that the way people connect, learn, work, collaborate, attend events and much more has...

4 Tips to Make Your Virtual Holiday Gathering Merry and Bright

Celebrating the holidays over Zoom this year? If you’re unable to gather in person, it’s still possible to watch your loved ones open gifts, share a New Year’s toast, and crown an Ugly Sweater Contest winner. From custom backgrounds to new games, here are four tips to make...

At Zoom, we work closely with our healthcare and life sciences customers to understand the essential role that communication plays in patient care, research and development, operations, and more. With your insights, we improve our platform to create a more frictionless...

New From Zoom: Workspace Reservation, Video Mail, and More

Happy holidays from everyone at Zoom! We have a number of exciting updates and new features we’re releasing this month to streamline the flow of your meetings, provide additional ways to catch up with your coworkers, reduce friction in the hybrid work experience, and...

Meeting SDK Updates: List SDK Apps on the App Marketplace, Leverage New Web Component View

Zoom’s SDK team is pleased to share another update related to our Zoomtopia 2021 Developer Keynote announcements. We’ve introduced new tools within our App Marketplace to give you additional distribution options, more access controls, and more flexibility in designing your...

Zoom is proud to accept the 2021 Global Webinars and Virtual Events Market Leadership Award from analyst firm Frost & Sullivan. The award recognizes Zoom for innovating and creating new products, solutions, and services that meet ever-evolving customer needs, including...

Third-party certifications and attestations serve as industry-defining standards that help demonstrate a security program’s effectiveness, allowing organizations to provide assurance over the security of their products and services.At Zoom, third-party certifications and...

While the onset of widespread remote work was novel for a traditionally in-office federal workforce, the experience proved that virtual government work is not only possible, it may even be preferred. Whether you are commuting into Washington D.C. every day or sitting in the...

How ‘Video On’ Positively Impacts You, Your Teams, and Your Business

With the abrupt shift from in-person to remote and hybrid work in the last two years, organizations used video communication software to adapt quickly and make collaboration seamless for distributed teams. Such tools have both audio and video capabilities, allowing...

As we continue to invest in the expansion of Zoom’s diverse partner network, we are thrilled to announce the launch of our first-ever Zoom Partner Demand Center: a turnkey platform offering a variety of strategies to help you go to market with Zoom.Powered by StructuredWeb,...

Instant messaging, otherwise known as chat, has become one of the most popular tools for organizations as it offers a fast, effective, and flexible method of communication that enhances productivity and streamlines workflows. The Zoom platform provides leading communication...

At Zoom, we are committed to bringing happiness to our users while creating a culture of trust, safety, and respect. We have a robust Trust & Safety team comprised of lawyers, engineers, and technical experts that work relentlessly to keep our users and our platform...

Zoom Recognized for Innovation, Long-Term Potential as Part of Fortune Future 50

We are honored and humbled to be named to Fortune’s 2021 Future 50 list, which recognizes innovative companies with high-growth potential who are creating meaningful value for their customers.As Fortune mentions in the Future 50 report: “Resilience and the capacity for...

It's 8:06 am. Your meeting started at 8:00 am. Fumbling to hide the coffee you just bathed your shirt in and hoping it looks more like a pattern. You're stressed out and still trying to join the morning meeting. You're unsuccessfully trying to look awake and hide the...

Zoom Phone Nomadic E911: Are You Ready for RAY BAUM’S Act?

In 2019, the Federal Communications Commission (FCC) adopted E911 regulations designed to simplify 911 dialing from business phones and to assist first responders in locating callers who dialed 911 from a business phone. The regulations set deadlines for compliance that...

13 Companies Receive Funding as Part of Second Batch of Zoom Apps Fund Investments

As part of our continued commitment to improving how our customers connect virtually, Zoom is proud to announce that the Zoom Apps Fund has completed its second batch of investments into Zoom’s developer ecosystem.These investment efforts are part of a $100 million global...

When many of us switched to working from home, we became accustomed to getting a clear view of everyone’s faces in Zoom Gallery View. The hybrid work environment, with employees hosting meetings in office conference rooms while others attend from home, complicates the...

Here’s How You Zoomed Over the Past Year

If you’re like me and everyone else across the globe, you’ve spent a lot of time on Zoom this past year — for work collaboration, personal connection, and everything in between. We are pretty curious people here at Zoom, and we LOVE data, so that got us wondering: How long...

Parks Program Brings California's Natural and Cultural Wonders to 1 Million Students and Counting

Dive into the deep sea off the Northern California coast, explore a forest of towering redwoods, or catch a glimpse of one of California’s largest land mammals, the tule elk. These are just a few of the interactive virtual field trips offered by the Parks Online Resources...

Zoom Video Communications, Inc. does not endorse nor receive compensation for including any specific product in this list but many are from hardware manufacturers whose products are integrated into or used in connection with Zoom’s products and services.As the holiday...

New From Zoom: Enhanced Slide Control, Advanced Polling, Attendance Status, and More!

As we enter the holiday season, we’re excited to bring you a bundle of new updates and features! In our latest product update, we’re providing a range of features to help you add your own personal touch to your digital events and take your customer service efforts to the...

Raise More Money During Your Zoom Events Fundraiser with Corporate Matching via Pledge

Happy Giving Tuesday! We wanted to share a new way to help you elevate your fundraising efforts when you’re using Zoom Events. Event hosts can now offer corporate matching on Zoom Events using the Pledge integration, so you can raise even more money hosting a virtual...

Updates are essential in the technology industry. When there are exciting new features or a software bug or vulnerability that needs resolution, we release updates to the Zoom client. Sometimes that update doesn’t get on everyone’s radar — many people get busy and forget to...

EHR Integrations: Simplifying Telehealth Visits for Patients and Providers

For healthcare providers looking to the future, telehealth remains an important way to enhance care delivery and meet patients where they are. Telehealth utilization has stabilized at levels 38 times higher than before the pandemic, according to McKinsey, ranging from 13%...

What a Modern Phone Solution Can Do For Your Connected Campus

For schools and universities looking to achieve a connected campus, communication plays a major role. Video, phone, and chat communication can enable a variety of impactful connections within your community — how schools and universities interact with faculty and staff,...

The COVID-19 pandemic forced us all to change the way we work and go about our daily lives, and for elected public figures in many countries, this was no different.Under the radar, a quiet technological revolution has been taking place in council chambers and assembly rooms...

Organizations around the world depend on the latest technology and hardware solutions to power their business. However, with technological advances happening at such a rapid pace, these organizations also need a cost-effective and highly scalable method of receiving the...

Over 50% of the cortex, the surface of the brain, is dedicated to processing visual information, occupying more space than anything else we do.In fact, according to bestselling author Dan Roam, using visuals to tell stories is one of the most powerful ways to get a message...

Powering Your Business with Zoom’s Communications Platform

Zoom powers the world's leading organizations across multiple sectors through our portfolio of communication products and services. You don’t have to be operating one of the world’s largest enterprises, though, to take advantage of all Zoom has to offer.Zoom’s...

Governments and international organizations need collaboration solutions that can enable effective and impactful communication with other countries, territories, and regions. That often means they’re looking for advanced translation services — real-time, voice-to-text...

For U.S. federal, state, and local governments, clear communication is mission-critical. It’s vital these agencies are able to connect with all their constituents, including those who speak a second language or are differently-abled. That’s why we’re pleased to announce...

How the World Connects: Why Half a Million Businesses Choose Zoom

We help people stay connected so they can get more done together. Teams around the world use the entire Zoom platform to enable new ways of working, learning, providing healthcare, delivering services, hosting events, and empowering a hybrid workforce.Thanks to your...

Zoom's mission is to deliver happiness by bringing people together. As the pandemic took hold in 2020, we experienced exponential growth, and our user base expanded from primarily enterprise users to include a large volume of individual users. Today, millions of users...

As we approach the end of 2021, organizations across the globe are preparing their teams for the hybrid workspace. Managing both in-office and remote employees presents unique challenges to companies as they strive to equip their teams for success.As Zoom considers this...

Now that consumers have more control over how and where they access healthcare, providing telehealth and virtual care solutions is more important than ever.Consumers want to be able to choose options that flex with their needs — that may include retail and...

At last month’s Zoomtopia, we gave our attendees a sneak peek at some new features to help you enhance your critical business communications and empower your distributed teams. We’re so excited to bring you some of these much-awaited features this month, including new Zoom...

Digital collaboration used to be a novelty for the financial services industry. Known for its traditional office culture and paper-based processes, the industry suddenly had to find a new pace for change when it was tasked with operationalizing widespread remote work and...

At our FY22 Growth Summit, our yearly opportunity to come together with our internal revenue team for reflection, celebration and education, I had the exciting opportunity to speak with Adam Grant, a renowned organizational psychologist who is changing the way we think...

Last month, we successfully hosted more than 33,000 global attendees at Zoomtopia 2021 using our very own Zoom Events solution. Today, we’re thrilled to announce that Zoom Events license holders can now host their own multi-day and multi-session conferences!With the...

A gaming application using Zoom's Video SDK

Announced during the Developer Keynote at Zoomtopia 2021 last month, we’re pleased to share the general availability of React Native for Zoom’s Video SDK. React Native is one of the most popular cross-platform mobile browser frameworks among developers, and it was highly...

Attention, Educators! New Ways to Enhance Classroom Engagement and Simplify Administration

With the school year in full swing, we’ve got a bunch of new and upcoming features designed specifically with our education community in mind. Learn how you can enhance the classroom experience, improve lesson planning, and simplify Zoom account administration with the...

Zoom’s Auto-Generated Captions Available to All Free Users

We are pleased to announce that auto-generated captions (also known as live transcription) are now available on all free Zoom Meetings accounts. This feature, which provides automatic captioning during a Zoom video call, is also available for paid Zoom Meetings and Zoom...

‘Breaking Barriers’ and Celebrating Diversity During Hispanic Heritage Month

I was inspired to help lead Somos Zoom, our Employee Resource Group (ERG) focused on the Latinx and Hispanic community, in order to create more diversity, visibility, and representation of our community in tech. I wanted to be a part of a group that welcomes Latinx Zoom...

Zoom is a powerful platform, not only for the unified communications solutions we natively offer, but because of the possibilities our developer solutions help make a reality. Across the globe, developers, partners, platform integrators, and ISVs are building all-virtual...

The Value of Customer Feedback: Your Words Help Make Zoom Better!

Our mission is to connect the world so you can do more together. And you have — over the past 10 years, customers have used Zoom to create, run, and grow businesses of all sizes, from startups to enterprises. Your support means the world to us, but it’s your feedback that...

The world of work has changed. Work is no longer restricted to the office, and communication and collaboration can take place anywhere across a wide range of devices. Organizations need to provide communication solutions that enable this flexibility and that readily...

Get More Out of Your Meeting Spaces with Zoom Rooms

Organizations across the world have adjusted their operations to address the unique challenges presented by the pandemic, including redesigning workspaces to improve safety and collaboration, as well as offering a blend of mobile, home, and in-office working arrangements.To...

Motivation is a tricky topic, one that has leaders scratching their heads on how to master. How do you motivate employees, both now and in the future? According to Lindsay McGregor, co-founder of Vega Factor and co-author of the bestselling book, Primed to Perform,...

Putting Patients First: How Health Organizations are Approaching a Hybrid Future

Video played a major role in enabling healthcare organizations to communicate and care for patients over the past 18 months. It allowed providers to reach their patients during a period of isolation, helped teams collaborate on medical innovations to address the pandemic,...

It may sound like something out of a horror movie, but one problem affecting your conference room usage might be zombies. We aren’t referring to the undead monsters that hunger for brains — we’re talking about “zombie meetings.” A zombie meeting, sometimes called a ghost...

A sense of belonging and community is critical to building effective teams and a thriving company culture. But as workers become increasingly dispersed between remote workspaces and offices, staying connected with employees and creating the strong connections that enable...

5 Zoom Apps to Upgrade Your Teaching and Learning Experience

School is officially in session! The demand for practical tools in the online classroom is greater than ever. Whether you’re looking to organize your classroom or bring some fun to your virtual discussions, Zoom Apps has you covered.

October is Cybersecurity Awareness Month, a time when we all reflect on what it means to remain secure in today’s advanced threat landscape. While Cybersecurity Awareness Month is an important cornerstone for the security industry and a reminder to all organizations to...

Zoom was built from the ground up for our customers. At the time of our founding in 2011, we looked at what businesses need, their use cases, and the ways they work, and we custom-built a communications platform for their current and future needs. This is the foundation...

We’re excited to announce that Zoom has joined the AWS Partner Network (APN) for Public Sector Partners, and both Zoom and Zoom for Government will now be available on the AWS Marketplace for federal, state, and local government customers. The new AWS Marketplace listing...

We’re fresh off of Zoomtopia 2021, and we are so grateful to those who attended to learn more about Zoom and the innovations we are developing. In this month’s release, we’re bringing you new capabilities across the entire platform, including a few we talked about for the...

The financial services industry was once characterized by analog processes. The desktop phone was critical technology, paper contracts were a main form of communication, investment bankers used to fly from New York to London for one-hour meetings, and video was only a nice...

How Did We Put On Zoomtopia 2021? With Zoom Events Conference

Zoomtopia 2021 was our second all-virtual user conference with more than 33,000 guests attending from all over the world! It was particularly special for us because we were able to showcase some exciting new virtual event possibilities with Zoom Events, our all-in-one...

After a year and a half of rapid digital transformation, many government organizations are asking themselves — what’s next? How do you operationalize new ways of working and use technology to further evolve the way you serve constituents?Zoomtopia’s government track...

As Europe’s pandemic response evolves, many business leaders have begun implementing a hybrid work model. This approach offers employees the ability to work remotely, in the office, or both, enabling greater operational flexibility, access to a global talent pool, and...

Zoomtopia 2021 is in the books, and we wanted to extend a huge THANK YOU to everyone who participated! More than 33,000 attendees joined our fifth annual user conference — hosted entirely on our all-in-one event platform, Zoom Events — to explore The Imaginarium, engage in...

Shared Backgrounds, the third in-house-built app for Zoom, is coming this fall! It was developed by seven interns working on the Zoom Apps project over the course of the summer. While still being finalized, the Shared Backgrounds app will allow for easy sharing of...

We’re so excited to bring you Zoomtopia 2021! We can’t wait to share the latest updates to our platform. We hope these innovations will continue to transform how our customers empower hybrid teams, connect workstreams, and engage their communities. Here are some of the most...

As today’s organizations face a complex and advanced threat landscape, we want to help equip them with the tools they need to mitigate risk. Our customers’ needs sparked the rollout of our new end-to-end encryption (E2EE) offering last October, and now we’re taking the next...

We’re so excited to bring you the Zoomtopia Innovations Awards at this year’s Zoomtopia, where we highlight inspiring and innovative ways our customers are using Zoom. This annual contest recognizes Zoom customers that embody innovation, inspiration, and creativity in their...

Coming Soon: A Whole New Way to Collaborate Using Zoom Whiteboard

One thing we’ve learned over the past 18 months is that you don’t have to be in person to collaborate effectively. And with the anticipated launch of the all-new Zoom Whiteboard, we’re further enabling teams to bring their ideas to life, no matter where they are.We are...

Zoom continues to pour resources into the Zoom Developer Platform because we believe in enabling innovation. Developers are leading the charge in building the future through collaboration, education, gaming, and other applications, and we want our developer ecosystem to...

As we plan to return to offices and establish a hybrid workforce, it’s clear that technology will play an increasingly crucial role in how we experience our workspaces. Remote collaboration and communication have become a necessity for the future of work. It’s therefore...

Zoom Invests Additional $30 Million in Neat to Further Innovate the Modern Workspace

Hello, all! We’re extremely excited to announce an additional Zoom investment in Neat, a pioneering video device company and one of our trusted hardware partners.This $30 million investment is our third investment in Neat - bringing Zoom’s total investment to $41 million -...

What does it take to be successful? That’s the million-dollar question that leaders and employees alike ask themselves, hoping to uncover the secret to building an effective team, getting their dream role, or gaining a competitive advantage.According to Lauren...

Best Practices for Elevating Your Internal Virtual Events

As more organizations move to a hybrid work model, engaged, satisfied employees are key to an effective hybrid workforce. To keep such a dispersed workforce connected, many organizations are engaging employees through interactive virtual events. However, the challenge is...

Practical steps to help protect your content and deliver a smooth, professional webinar experience.

Organizations around the world are transforming their operations to meet the needs of a hybrid workforce and ensure that all employees can enjoy the same resources, whether they are on-site or remote. This includes offering a completely digital onboarding process for new...

In just over four months, the Zoom Apps Fund has completed its first batch of investments in Zoom’s developer ecosystem. These efforts are part of a $100 million global venture fund conceived to support Zoom Apps and partners building apps and integrations on the Zoom...

Communication solutions like email and video meetings have revolutionized how we connect and collaborate across distances. But a jam-packed schedule and an overflowing inbox don't help you get actual work done.With real-time collaboration tools like Zoom Chat, you can...

Today’s public sector is a very different place than it was five years ago. Agencies need to tackle complex challenges through real-time collaboration and serve constituents in a digital environment, all the while helping protect critical government data.Government workers...

New From Zoom: Start Using Focus Mode, Limit Screen Sharing, and Seamlessly Transfer Meetings

Another month brings another round of updates to the Zoom platform, and we are so excited to see how our latest features and product updates will impact how you engage with others on our platform.This month’s releases help users further secure and streamline their...

Transformation is a common theme in healthcare, an industry that is constantly innovating in order to improve people’s health and lives. The pandemic sparked one of the most significant transformations in a generation, bringing telehealth into the mainstream and inspiring...

Summer is almost over, and educators everywhere are preparing to make their return to the classroom. But what do those classrooms look like, and how can educators help students adapt to new and more flexible learning experiences?Our second annual Zoom Academy brought...

As companies around the world shift toward a hybrid work model, they’ll need to provide remote workers with the same capabilities as on-site workers so they can effectively communicate and collaborate. Last July, we launched our Zoom for Home offering to help organizations...

Quick, effective communication is critical to success and productivity, especially for hybrid organizations, and it’s why more businesses rely on a cloud chat solution. With the ability to send screenshots, documents, and files, as well as launch video and phone calls at...

You don’t get many opportunities to inform, engage, and connect with your entire workforce at the same time, so it’s important to make the most of your virtual all-hands meetings. Here at Zoom, we strive to produce bi-monthly all-hands events that engage and excite our own...

Being a member of a community can make us feel as though we are a part of something greater than ourselves. It can give us opportunities to connect with people, to share common goals, and make us feel a sense of belonging. There’s something incredibly special about being a...

For many organizations around the world, 2020 was the year that digital transformation accelerated faster than anyone could have expected. As a result, the demand for platforms as a service in industries such as telemedicine, telehealth, and education has increased...

5 Back-to-School Tips for Parents — Get Your Child Ready for Virtual or Hybrid Learning

This school year, many schools and institutions are offering flexible options for in-person or remote learning. Because of that, back-to-school preparation may look a little different — instead of shopping for backpacks or going over bus schedules, your student may be...

Webinars connect your company with prospects and customers, helping to generate leads and facilitate engagement. But time is precious, and your competitors are undoubtedly competing for the same mindshare. You want to provide a professional, valuable resource for those...

We’ve Got a New Way for Telehealth Patients to Easily Connect to Care

Telehealth has been an integral part of delivering care to patients during the pandemic, and will continue to play a key role in how patients seek care in the future. A Qualtrics study commissioned by Zoom showed that 72% of U.S. patients, if given the choice, would prefer...

Virtual job interviews are an efficient way for businesses to quickly evaluate candidates and attract top talent across the globe. With Zoom Meetings, recruiters can easily schedule and host interviews to connect with candidates, taking advantage of Zoom’s seamless...

Many are wondering what’s next for a workforce that’s successfully operated from home since the early days of 2020. Leaders everywhere are examining if and how they should have their employees return to a physical office. But what's the right way to address such a...

5 Essential Zoom Phone Integrations for SMBs

Integrations enable individual applications that are designed for their unique purposes to work with one another seamlessly. In a recent webinar titled “5 Essential Zoom Phone Integrations for SMBs,” we explained how Zoom Phone integrates with popular applications such as...

At Zoom, we’ve seen our platform used for public celebrations, company conferences, exercise classes, and so many other events and experiences. That’s why we’re thrilled to have recently launched Zoom Events — an all-in-one platform designed for digital events that acts as...

We’re honored that millions of people around the world use Zoom Meetings to collaborate and stay connected. However, without precautions, meetings that are designed to bring people together could be attended by a person who is not invited. Disruptions typically occur when...

As the hybrid workforce slowly becomes a reality, some employees will return to work safely, while others may remain remote, or a mix of both. Organizations will need to find ways to keep their distributed workforce connected and ensure all employees can engage in the same...

If you’re part of an academic institution, a Zoom Education plan can help you get the most out of Zoom for teaching, learning, and connecting. A Zoom Education plan offers features that can make administrators’ lives easier, help educators enhance instruction and create a...

Elevate Your Virtual Experiences With Zoom Events

We are excited to officially unveil Zoom Events, an all-in-one platform with the power to create virtual experiences that attendees will love.Zoom Events provides everything you need to confidently build, host, and manage a virtual or hybrid event, whether it’s a large...

We’re excited to announce the release of Zoom Apps, a new type of in-product integration that lets you bring your favorite apps right into your Zoom Meetings. We know video meetings have become a big part of how you stay connected — for work, school, and everything in...

Providing solutions that empower our customers to create deeper connections and get more done together is at the core of our mission to deliver happiness. In this month’s update, we’re excited to provide new features and functionalities to help you better connect with your...

Zoom to Acquire Five9 and Build the Customer Engagement Platform of the Future

Editor’s note (September 30, 2021): On September 30, 2021, Zoom and Five9 mutually terminated the merger agreement referenced in this blog post. Please see this updated post for more information.As Zoom’s CEO, I am excited to announce that we’ve reached an agreement to...

Since 1917, Forbes has championed success by celebrating those who have made it, and those who aspire to make it. Forbes convenes and curates the most influential leaders and entrepreneurs who are driving change, transforming business, and making a significant impact on the...

As employees return to the office, how do you ensure your workspaces help them feel connected with their remote counterparts while ensuring these remote employees enjoy an equitable communications experience? With Zoom Rooms!Our latest updates to our Zoom Rooms solution...

E2Language (E2L), a language test preparation company, is a key resource for people who are looking to improve their English language skills to pass high-stakes English language exams. The organization offers a wide range of fully online courses and live classes and...

One of the cool things about whiteboarding is the magic that can happen through collaboration. As more of our work meetings and school classes mix in-person and virtual participants, real-time collaboration isn’t always as seamless for everyone.Zoom’s whiteboarding feature...

The COVID-19 pandemic posed new challenges to government agencies, businesses, and people everywhere. The Kansas State Department of Corrections is no exception, navigating uncertain times to fulfill a vital mission: supporting a safer Kansas and improving outcomes for...

Showing Our Pride — and Celebrating Each Other — During Pride Month

Here at Zoom, our core value is Care — we care for our community, customers, company, teammates, and ourselves.Our core value influences all that we do, and for Pride Month, we wanted to invite all Zoomies to experience the welcoming Zoom culture of caring and openness. As...

When Pike Creek Psychological Center joined the mass migration to telehealth during the pandemic, the free telehealth platform it had used sporadically in the past became overwhelmed by demand. Judi Willetts, Ph.D., the center's co-director, knew they needed to find a new...

We just launched Zoom Phone Appliances, purpose-built business productivity endpoints that provide both Zoom Phone and Meetings capabilities, this month, and we’re already adding updates!Zoom Phone Appliance devices streamline collaboration with premium audio, video, and...

Today we are excited to announce that we have signed a definitive agreement to acquire Karlsruhe Information Technology Solutions - kites, GmbH (“Kites”), a start-up dedicated to developing real-time Machine Translation (MT) solutions. Kites was founded in 2015 and has...

As we look to enter a new era of hybrid work, instilling mutual trust with employees is an essential step in order to develop a collaborative and respectful working environment. But as the saying goes, trust can take years to build and only a moment to destroy. That means...

Stevens & Bolton, a leading UK law firm, has been providing exceptional legal assistance to its clients for the last 150 years. Attorneys at Stevens & Bolton are highly experienced and have a wide range of expertise including banking, finance, real estate,...

Celebrating 10 Years of Zoom: Thank You to Our Customers

This year marks the 10th anniversary of Zoom as a company. When I look back on how far we’ve come and all we’ve accomplished, a lot of words come to mind - challenging, fulfilling, unexpected, humbling. But one word specifically stands out - grateful.I am truly grateful and...

We’re dedicated to creating the innovation that enables safe, dynamic, and frictionless communication, and in our latest update, we’re providing exciting features to help streamline your Zoom experience and create a safe and effective workspace.These updates include Caller...

New! More Easily Add and Manage Your Pronouns in Zoom

Care is our core Zoom value, and we understand that providing options for people to share more about themselves is important for improving everyone's Zoom experience. Numerous users have shared how they’ve been manually adding pronouns to their names and profiles within the...

The world of work is changing. In the past, organizations have traditionally followed one of two work models: in-office where everyone is in the office every day, or remote, where employees work in off-site locations that are located wherever they are. However, recent...

How Storytelling and Conversation Build Human Connection in a Digital World

The COVID-19 pandemic left many of us yearning for deeper human connection as an antidote to loss, loneliness, and social isolation. In the absence of physical presence, video has become a lifeline, a way to connect, share experiences, and even communalize grief and...

Virtual Care, Training, and Support Go High-Tech With AI Livestreaming Over Zoom

The medical industry, already known for rapid innovation, moved at lightning speed to implement new ways of delivering care during the COVID-19 pandemic. Zoom has been the solution of choice for medical device companies to provide remote clinical and technical support. When...

Introducing Zoom Phone Appliances, a Complete Zoom Phone and Meetings Experience

Today we’re excited to launch a new category of devices, Zoom Phone Appliances, purpose-built business productivity endpoints that provide both Zoom Phone and Meetings capabilities. These devices enable users to collaborate effortlessly with colleagues and clients using...

As organizations have become larger and increasingly more dispersed, digital communication has become a critical tool for businesses of every size. Phone calls and emails have been a staple of digital communication for years, enabling people to stay connected even from a...

As the world continues to evolve and the hybrid workforce becomes a reality, understanding what motivates employees and co-workers is more important than ever before. At Zoom, we want to help everyone learn how they can achieve seamless collaboration and better ways of...

At Zoom, we know that a broad range of people rely on our platform to stay connected, and we take users’ privacy extremely seriously. We are always working hard to enhance the Zoom experience, improve privacy and security, and make information about our platform clear and...

For Asian and Pacific Islander Heritage Month, We’re Supporting Our Community and Celebrating Our Stories

Employee Resource Groups, or ERGs, are an important part of life at Zoom. Under the umbrella of our Diversity, Equity & Inclusion (DEI) team, they help foster a sense of community and allyship, creating opportunities for all Zoomies to connect, share ideas, and support...

When I joined Zoom as a CIO advisor, I attended a webinar where I listened to our CEO, Eric Yuan, describe how he wanted to make video meetings better than in-person meetings. Thank goodness it was a webinar, because I’m not great with my poker face, and I’m sure my...