More on "Product"

How to run a webinar: your during-event strategy guide

Your live execution strategy determines whether attendees stay engaged, convert, and come back, or quietly drop off mid-session.

ZoomMate

Read more about the 2026 Gartner® Magic Quadrant™ for Enterprise AI Assistants and Zoom's recognition among enterprise AI assistant providers.

18 min read

How modern AI voice agents can replace rigid IVR menus with natural conversations that resolve issues faster and free your team to do your best work.

Learn what a VoIP caller is, how VoIP caller ID works, and why small businesses are switching to cloud phone systems like Zoom Phone.

An AI phone agent can answer calls, books appointments, and route customers 24/7. Learn how it works and what to look for in a solution.

Achievements

Zoom is a Leader in the IDC MarketScape for Unified Revenue Orchestration 2026. Here's what that means for AI-powered sales tech.

Phone calls are a business intelligence blind spot

Your rep hangs up and the conversation just...vanishes

Voice infrastructure that only connects calls is leaving intelligence on the table

Reliability is solved. Productivity isn't.

AI that only sees one platform is guessing about the rest

Work happens everywhere. Intelligence that can't follow it across platforms will always be incomplete.

Business phone costs range from $10 to $65+/user/mo. Learn what drives pricing, common add-on charges to watch, and how Zoom Phone can help you get more value.

How much does VoIP cost? A small business pricing guide

VoIP can cost $10–$40/user/month for many small businesses. Learn what drives pricing, what to watch for, and how to calculate your total cost.

How Zoom earned its place among EMEA's top CX platforms

Zoom is recognized in the 2026 Frost & Sullivan Frost Radar for EMEA CX platforms. Here's the story of how we built a CX practice from scratch, and what it means for you.

What is a virtual call? How it works and how your business can benefit

Virtual calls let you call over the internet — no landlines needed. Learn how they work, their benefits for small businesses, and how to get started.

What is a SIP phone? How it works and why businesses are switching

A SIP phone lets your business make calls over the internet — more features, lower costs. Learn how SIP phones work and why cloud is the smarter choice.

Deployment is just step one. See how top CX teams can use AI-powered feedback loops to uncover what's working, fix what's not, and drive real business results.

What is telephony? A guide for small businesses

Learn what telephony is, the types that exist today, and how cloud telephony helps small businesses stay responsive and connected.

What is a VoIP number? A guide for small businesses

Learn what a VoIP number is, how it works, and why small businesses are switching from landlines to flexible, affordable VoIP phone numbers.

What is cloud telephony? A guide for small businesses

Cloud telephony replaces legacy phone systems with internet calling. Learn how it works, its benefits for SMBs, and how to find the right choice for your business.

How to promote a webinar: your pre-event strategy guide

Learn how to promote a webinar with data-backed strategies from Zoom's analysis of 9M+ sessions. Discover the best timing, format names, registration page tips, and reminder tactics to boost attendance.

Zoom Named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center as a Service Platforms 2026

Zoom was named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center as a Service Platforms 2026. See what this means for CX leaders evaluating AI-powered contact center solutions.

ZoomMate

Set it up before you go. Thank yourself when you're back.

Because "I'll deal with it when I get back" is not a plan.

Your AI takes great notes. Does it do anything else?

Meeting intelligence is only valuable if something happens after the meeting ends.

5 best practices to make collaboration finally click

Having the right tools is the easy part. Getting them to work together, and getting people to actually use them, is where most strategies stall.

How to reduce contact center agent burnout with AI in 2026

How AI-powered tools can help contact center managers reduce agent burnout, improve retention, and deliver better customer outcomes.

Achievements

Read more about the 2026 Gartner Magic Quadrant for UCaaS, Worldwide, and Zoom's recognition as a Leader among UCaaS providers.

The new rules of virtual event strategy in 2026

Discover 3 data-backed rules for high-performing virtual events from Zoom's 1,000-attendee research and Forrester insights. Build webinar programs that grow.

Multilingual AI receptionist: Serve every caller in their language

What languages does Zoom's AI receptionist support? Learn how multilingual phone support helps small businesses serve callers in Spanish, French, and more.

Real SMBs reviewed Zoom's AI note-taker and meeting summaries. Here's the pattern we noticed.

Three things happened when these teams stopped taking notes.

Calls generate context, feed AI, and can now connect to the rest of your workflow. If your phone system isn't doing that, it may be underperforming.

The AI-Augmented Seller: How the best revenue teams will win in 2027

Discover how AI-augmented sellers are rewriting the revenue playbook by offloading the mechanical and elevating the human to close more deals in 2027.

CX Insights just got smarter. Here's the difference you'll actually feel.

Zoom CX Insights introduces agentic AI to the contact center: persistent memory, organized Projects, guided discovery, and 18-language support. See how it works.

Why the most forward-thinking enterprise CX leaders are leaving legacy platforms behind — and what they're building instead.

How to improve webinar attendance in 2026

Webinar attendance dropping? Discover 4 data-backed findings from Zoom's 2026 report and learn how to close the gap between registrants and show-ups.

How we read the 2026 Gartner Voice of Customer for CCaaS

Learn how to read the 2026 Gartner Peer Insights Voice of the Customer for CCaaS — quadrant methodology, willingness-to-recommend data, and how Zoom Contact Center performs.

Live voice translation in Zoom: just talk, we'll handle the rest

Real-time audio translation for Zoom Meetings makes multilingual collaboration as simple as clicking a button.

AI receptionist use cases: How 8 industries never miss a call

Discover how Zoom’s AI Receptionist helps small businesses across eight industries—from dental offices to real estate agencies—answer every call, book appointments, and capture leads 24/7.

From Virtual Agent to High-Performing Agent: The AI-Powered CX Shift Explained

See how Zoom Virtual Agent automates contact center conversations end to end — 98% chat containment, intelligent escalation, and a knowledge base that fixes itself.

What is virtual training? A complete guide to online learning in 2026

Learn what virtual training is, its key benefits, proven best practices, and how to choose the right platform to deliver engaging, scalable online learning.

Sales

What is cold calling? A complete guide for small businesses

Learn what cold calling is, why it still works in 2026, and how small businesses can use effective techniques and modern tools like Zoom Phone to book more meetings.

What is call queuing? A complete guide for small businesses

Learn what call queuing is, how it works, and how small businesses can use call queues to reduce missed calls, improve customer experience, and manage high call volumes with Zoom Phone.

Stop measuring AI by headcount reduction. Learn how contact center leaders are redefining ROI to drive real business transformation with Zoom AI.

What AI virtual agents are actually delivering for contact centers in 2026

AI virtual agents are delivering real results, but only when deployed right. See what the data says about ROI, containment rates, and what separates high-performing deployments.

How much time could your team save with AI note-taking?

Inconsistent meeting notes cost more than you think. See how My Notes in Zoom Workplace can change that — and calculate your organization's real savings.

From realistic AI-first representations to fun animal characters, here's everything you can do with avatars in Zoom Workplace.

Zoom CX at CCW 2026: New AI contact center tools for visibility, resolution, and ROI

Zoom CX showcased Agent Architect, AI Expert Assist 3.0, and the Agent Performance Suite at CCW Las Vegas 2026. Here's what it means for contact center leaders.

What is workforce management? A 2026 guide for contact center managers

How contact centers use forecasting, scheduling, and AI-powered adherence monitoring to staff smarter and serve customers better.

Call center automation: A 2026 guide for CX and operations leaders

How modern contact centers are using AI-powered automation to resolve more customer interactions, reduce agent workload, and deliver faster, more consistent service.

Event Live Streaming — Broadcast Your Events to the World with Zoom

Zoom’s event livestreaming lets you broadcast virtual and hybrid events to audiences across platforms. Deliver professional, high-quality streams.

What is audience engagement? A complete guide for marketers

Audience engagement is the level of interaction, connection, and emotional investment people have with your brand, content, or message.

What is call management software? A complete guide for small businesses

Learn what call management software is, the key features to look for, and how small businesses use tools like Zoom Phone to route, and record calls.

What is WiFi calling? A complete guide for small businesses

Learn what WiFi calling is, how it works, and how it compares to VoIP. Discover why Zoom Phone is trusted for reliable calling.

ZoomMate

Zoom AI features are now built into Zoom Workplace — and ZoomMate takes it further

Why marketing teams trust Zoom for their most important virtual events

Discover why Zoom was named a Leader in The Forrester Wave™: Virtual Events Management Platforms, Q2 2026 — with above‑average customer feedback. Learn how Zoom Events and Webinars deliver reliability, scalability, and AI‑powered productivity for your most important virtual events.

Learn how to build an AI agent in Zoom Chat. Discover step-by-step guidance, real-world use cases, and tips to automate workflows and boost productivity.

Customer experience analytics: A practical guide for contact center managers

How contact center managers use real-time and historical data to react less and start leading more.

Omnichannel customer experience: the complete guide for CX leaders (2026)

How CX leaders can unify channels, reduce friction, and build the kind of customer experiences that can drive lasting loyalty.

Zoom on Zoom: how Marketing Remix was built on Zoom Events (2026)

How Zoom's marketing team planned, hosted, and extended a global, multi-regional virtual event, built entirely on Zoom Webinars and Events.

Zoom named a Visionary Leader in the 2026 Frost Radar™ for integrated cloud communications platforms

See why Zoom placed highest among all evaluated providers on both the Growth Index and Innovation Index — and what it means for your communications strategy.

Your employees already picked an AI note-taker. IT wasn't invited.

The meeting data problem is hiding in plain sight, fragmenting across ungoverned tools faster than most organizations realize. Here's what IT teams need to know now.

Number porting guide for IT teams: what to know in 2026

Everything IT and telecom managers need to know about porting business phone numbers to a cloud system — without service disruption.

Contact center quality assurance: The complete guide for 2026

How contact center managers can build, scale, and automate quality assurance programs that improve agent performance and customer outcomes.

What is a call center? The 2026 guide for contact center managers

Learn what a call center is, how it works, and how Zoom Contact Center helps managers improve AHT, FCR, and CSAT on one omnichannel platform.

Call center coaching: a 2026 guide for contact center managers

Learn what call center coaching is, how it works, and best practices for contact center managers to improve agent performance with QA-driven insights.

ZoomMate and the Zoom AI Productivity Suite turn your meetings, notes, and ideas into finished deliverables — no exporting, no reformatting, no app-switching.

ZoomMate: built to finish what your meetings start

ZoomMate is an AI workspace built into Zoom that moves work from conversation to completion through agentic retrieval, orchestration, and creation.

Your guide to getting started with ZoomMate

Learn how to get started with ZoomMate — organize meeting context, automate follow-ups, and turn conversations into actionable deliverables inside Zoom Workplace.

Your guide to getting started with Zoom Slides

Zoom Slides turns your meetings, docs, and ideas into polished presentations in minutes — with AI-powered design, speaker notes, and branded templates built into Zoom Workplace.

Your guide to getting started with Zoom Sheets 2026

Zoom Sheets turns messy data into clear insights — no formulas, no fuss, no need to be a spreadsheet expert. From meeting transcripts to structured spreadsheets, you move seamlessly from discussion to analysis.

Your guide to getting started with Zoom Paper

Zoom Paper turns your meetings, notes, and ideas into polished documents with AI-powered drafting, formatting, and collaboration — all inside Zoom Workplace.

Hosted contact center: A guide for contact center managers

Learn what a hosted contact center is, key features to look for, and how Zoom Contact Center delivers AI-powered customer experiences with omnichannel support and no on-premise infrastructure.

A multichannel contact center connects every customer channel in one platform. Learn what to look for, how AI changes the equation, and how Zoom CX delivers.

AI chatbot for customer service: a 2026 guide for CX leaders

Learn how AI-powered virtual agents like Zoom Virtual Agent transform contact center support — resolving more, escalating smarter, and keeping context intact.

Chatbot for Enterprises: The Complete Guide for 2026

Discover how enterprise chatbots transform CX in 2026. Learn key features, ROI tips, and how Zoom Virtual Agent powers intelligent self-service at scale.

UCaaS vs. CCaaS: Key differences & how to choose

UCaaS vs. CCaaS: Which cloud solution does your business need? Learn the key differences, benefits, and use cases to optimize your communications in 2026.

Customer journey mapping guide: How to create one + free template

Learn what customer journey mapping is, how to build one step-by-step, and download a free template to map and improve your customer experience today.

Customer Service Management: The Complete Guide for 2026

Customer service management is how modern teams turn every interaction into resolution and loyalty. See the strategy, software, and AI shaping CSM in 2026.

Customer Experience Management: The Complete Guide for 2026

Customer experience management is how leading brands turn every interaction into loyalty. See the strategy, tools, and AI shaping CX in 2026.

Inbound Call Center: definition, benefits, and how AI is transforming customer service

Learn what an inbound call center is, how it works, and how AI-driven tools enhance customer experience, efficiency, and resolution quality.

Learn what a PBX phone system is, how it works, the different types (traditional, IP, and cloud), and why small businesses are switching to cloud-based alternatives.

Outbound Call Center: modern strategies, tools & best practices

Discover how modern outbound call centers use AI, automation, and omnichannel tools to boost engagement and performance.

Chatbot builder: a 2026 guide for contact center and IT leaders

Learn what a chatbot builder is, how to choose the right one, and how Zoom Virtual Agent helps teams build AI-powered bots that resolve more and escalate better.

AI customer service agents: a 2026 guide for contact center managers

Discover how AI customer service agents are transforming contact centers in 2026. Learn how intelligent automation, natural language understanding, and seamless human handoffs reduce handle time, boost first-contact resolution, and scale support without extra headcount.

Discover how Zoom's Marketing Remix transformed B2B webinar strategy. From building authentic audience connections to leveraging AI for post-event content, learn how virtual events can drive lasting pipeline and become powerful, long-term marketing assets.

Contact Center Automation: How AI Can Transform Every Customer Interaction

Discover how contact center automation powered by AI unifies data, teams, and workflows to deliver faster resolutions and exceptional customer experiences.

Build trust on every call: how to prevent SPAM labeling and protect your number reputation

The CX leader's checklist: Self-service, data, and the humans behind it all

How forward‑thinking teams are using AI to connect data, elevate agents, and deliver experiences that feel more personal, at every touchpoint.

The complete guide to call center coaching + 9 strategies

Master call center coaching with these 9 proven strategies. Learn how to empower agents, improve key KPIs, and deliver elite customer service in 2026.

AI virtual agent: a 2026 guide for contact center managers

Learn what an AI virtual agent is, how agentic AI improves resolution rates, and how to choose the right solution for your contact center.

Learn the key differences between a virtual agent vs chatbot. Discover which AI solution fits your contact center goals with this practical guide.

AI phone assistant: A 2026 guide for contact center managers

How AI phone assistants automate call handling, improve customer experience, and connect your team to the interactions that actually matter.

What is an AI agent? A 2026 guide for contact center managers

How autonomous AI agents are replacing reactive bots and transforming end-to-end resolution in the modern contact center.

What is AI transcription? The 2026 guide for IT decision-makers

A practical guide to how AI transcription works, what accuracy and privacy benchmarks to evaluate, and how to deploy it across your organization.

Phone Extension: The Complete IT Guide for 2026

Learn what a phone extension is, how it works, and how cloud systems like Zoom Phone simplify extension management at enterprise scale.

Discover what CX leaders learned at CX 2026 - from AI trust gaps to real-world results - and six actions to transform your CX strategy.

Zoom Phone Mobile is here: AI-first business calling for your native mobile dialer

Zoom Phone Mobile brings enterprise-grade calling to your mobile phone's native dialer — with cellular reliability, centralised IT control, and built-in AI. Now available in the UK.

A plain-language guide to how AI companions work, what they do in the workplace, and how to choose the right one for your team.

What is an AI companion for work? (2026)

Beyond registrations: how to measure webinar ROI and prove event impact

Discover how to measure the true ROI and business impact of your webinars — beyond registrations and attendance. Learn which event metrics reveal audience intent, drive pipeline growth, and help you tell a results-focused story your leadership will value.

When "good enough" becomes great: Upgrading your professional services toolkit

Learn how professional collaboration tools help consultants, coaches, and small firms level up their professional image from free-tier limitations.

See your AI impact in real time with the Zoom AI Companion ROI Dashboard

AI tools are saving employees hours each week—but most organizations have no idea where that time goes. The new AI Companion ROI Dashboard shows account owners and admins exactly where those gains are happening and helps organizations turn them into tangible results.

Your revenue tech stack is failing your team. Here's the fix.

Most sales tech fails because it expects reps to find insights. Learn why intelligence should find your team and how AI-native tools make it happen.

AI that connects conversations, and the people behind them

Discover how Zoom Virtual Agent redefines the AI chatbot experience by connecting conversations across chat, voice, and automation.

Why small retail businesses are missing calls (and how an AI receptionist can help)

Small businesses miss around 62% of calls. Discover how AI receptionist technology is helping brick and mortar retailers answer every call and capture more opportunities.

AI avatars, async video, and zero filming—how small businesses are creating professional content in minutes

Learn how to fax from a computer without a fax machine. This step-by-step guide covers everything you need to send and receive faxes digitally — faster, cheaper, and from anywhere.

What is speech analytics and how does it work?

Explore essential insights on speech analytics, its use cases, key features, and FAQs to enhance your contact center’s performance and customer satisfaction.

Call center voice analytics: Benefits, use cases, and how it works

Call center voice analytics rely on AI technology to understand speech and voice cues to improve the customer experience. Learn more in this guide.

A dedicated business phone number helps you project credibility, stay organized, and build trust with every call.

AI in call centers: 6 use cases for any business

An artificial intelligence (AI) call center is a call center powered by AI technology that can help with customer inquiries, call de-escalation, and analytics.

CCaaS is a cloud-based solution for managing customer interactions, offering scalability and integration without on-premises hardware. Learn more.

How to call a phone from a computer in 5 simple steps

Learn how to call a phone from a computer in five easy steps with Zoom. Simplify workflows, manage customer calls, and connect with your team faster.

Learn what meeting minutes are, why they’re important, and how to write them effectively. Browse 3 examples to help you write effective meeting minutes.

Learn the differences between VoIP and landlines, including the pros and cons of each. Determine whether VoIP or landlines would be better for your business.

How to start a podcast: A step-by-step guide

Learn how to start a podcast with this step-by-step beginner's guide. From choosing your topic to recording your first episode and growing your audience.

Never miss a customer: How AI Receptionist is helping small retail businesses

Discover how AI Receptionist helps brick and mortar businesses deliver faster service, book appointments 24/7, and never miss an opportunity.

Zoom is evolving from a platform where work happens to one that completes it—connecting context across conversations and finishing tasks automatically.

What is call center shrinkage and how can you reduce it?

Call center shrinkage is the percentage of scheduled agent time lost to breaks and other activities, reducing customer interaction availability. Learn more.

From digital clutter to knowledge assets: Rethinking corporate video

Organizations generate massive amounts of video data. Discover how Zoom Video Management uses AI to help turn scattered recordings into searchable, organized knowledge assets that can reduce search time and enable content sharing across teams.

38 must-know call center metrics and KPIs for 2026

22 min read

Explore the different call center metrics you can track. Discover how to improve your customer service and reduce operational bottlenecks.

VoIP allows you to make voice calls using an internet connection instead of a traditional phone line. Read on to learn more.

call center agent talking into headset in front of computer screen with a call center dashboard

19 min read

Learn how to create a call center dashboard with key metrics and design best practices that drive efficiency and boost customer satisfaction.

Call center workforce management: A complete guide

13 min read

Call center workforce management is the process of optimizing how call center workforces operate at scale. Here are our top implementation tips.

Collaboration

Unified communications integrate various communication tools into a single platform for seamless collaboration and efficient business communication.

Discover how Zoom transformed its customer experience with AI innovation. Learn how Zoom Virtual Agent helps teams move from reactive support to proactive engagement, improving satisfaction and efficiency across every channel.

From reactive to proactive: How AI reshaped our customer experience at Zoom

A contact center is a centralized hub to manage customer communications across multiple channels and enhance the customer experience.

Virtual event content doesn't have to be one-and-done. Learn three priorities for turning webinars into revenue-driving assets through strategic repurposing, better metrics, and smarter follow-up.

What's ahead for virtual events: Three priorities that will define success

Your business may be small, but your phone needs aren’t.

Advanced call handling and team coordination without the complexity or cost of an enterprise contact center solution

Stanford x Zoom: Making it easy for student-athletes to connect and be their best off the field

Discover the impact of Zoom Rooms, our video conferencing room system, at Stanford University.

AI in healthcare: Delivering smarter care with a personal feel

Explore how AI in healthcare balances automation and personal care, improving patient experiences and operational efficiency.

What I learned from a year of virtual and in-person events

Zoom CMO Kimberly Storin shares lessons from a year of virtual, hybrid, and in-person events—and why virtual experiences should stand on their own.

Discover the best Google Docs alternatives in 2026. Compare features, pricing, and benefits to find the perfect solution for your team.

Making every click, meeting, and chat feel easier

32 VoIP statistics for every business in 2026

Discover the latest VoIP statistics and insights for 2026, and learn how VoIP is transforming communication for businesses of all sizes.

image of young professionals in an office setting

Discover 69 employee experience statistics that reveal the impact of these changes.

50 essential customer experience statistics for 2026

Explore 50 key customer experience statistics for 2026. Gain essential insights to enhance your strategy and deliver exceptional customer experiences.

AI in retail: How AI agents are revolutionizing retail customer service

Learn how AI in retail customer service is driving loyalty and efficiency with expert insights from Metrigy's principal analyst, Beth Schultz.

Zoom for Government has received authorization from the Defense Information Systems Agency (DISA) for Department of Defense (DoD) IL4 NIPRNet and internet-facing communications.

In conversation with Adrian Swinscoe: Is your contact center ready for the future of customer experience?

Join us for insights on contact center innovation from Adrian Swinscoe, focusing on AI's role in revolutionizing customer experience.

Measuring what matters to make every call, app, and AI interaction dependable

Read how dependable performance turns everyday communication into effortless connection.

A man wearing a black blazer talks on the phone.

Need a voicemail refresh? Check out 30 professional voicemail greeting examples plus tips to create a short & simple message for any business scenario.

people gathered in a conference room with Zoom Rooms technology

Discover what’s new in conference room technology for collaboration, communication, and meetings. Plus, learn best practices for selection and setup.

working professional managing tasks with task tracker templates

Organize your day with free task tracker templates. Boost productivity, manage to-dos, and keep projects on track with task tracking templates.

CX in action: Turning customers into fans the MLB™ way

MLB™ leverages Zoom’s AI capabilities to provide agents with real-time knowledge and guidance during interactions. This reduces handle times, improves accuracy, and enables consistent, high-quality service.

Handle the busywork with AI so you can enjoy the holidays

From finishing projects to finding balance, here are 12 ways Zoom AI Companion can help you head into the holidays calm, clear, and ready to celebrate.

Explore what a cloud contact center is and how it's different from traditional contact center solutions. Explore features and tips to choose the right software.

IVR is a technology used in telephony that allows callers to interact with a computer system through voice prompts and keypad selections. Read on to learn more.

Collaboration

Dive into the best communication channels for your business. Explore email, IM, video conferencing, and more to find the perfect fit for your needs.

CX in action: Skip the headache of manual workforce management and coaching

See how Amynta transformed manual workforce management into smarter, data-driven scheduling and coaching with Zoom CX.

woman sitting in front of a computer screen watching a webinar

Discover 42 webinar statistics that show how companies are using webinars for engagement and conversion and how they can benefit your business in 2026.

AI Responsibly: Zoom's Tailored Solutions for Data Governance

With the rise of generative AI, data privacy and residency remain critical. Zoom AI offers flexible data processing options - ZMO, ZM+, and Federated - to support your organization's unique data privacy requirements, local hosting needs, and AI priorities.

Explore key meeting statistics and insights to improve efficiency, engagement, and productivity in your meetings with the right tools and strategies.

11 ways AI can lighten the load on sales teams

Discover 11 essential ways AI for sales teams accelerates deal closures, eliminates admin overload, and ensures no follow-up is missed. Explore the benefits of agentic AI and cutting-edge sales intelligence tools.

Collaboration

two professionals communicating in a business setting

Learn the essentials of business communication. Discover the latest technologies helping teams achieve efficient and effective collaboration.

What MLB™ and The Shield Companies taught us about connected customer experiences

Discover how MLB™ and The Shield Companies enhance connected customer experiences using Zoom technology.

photo of a customer using AI self-service on their mobile phone

17 min read

Customers like SMS and social media assistance but still prefer to speak to reps. Learn how AI self-service reduces queues and improves issue resolution rates.

76 customer service survey questions to help you excel at customer satisfaction

Discover the best customer service survey questions to enhance satisfaction and drive success. Learn tips, strategies, and examples to improve your customer experience.

How to create meaningful connections in virtual environments

If you’re struggling to build connections with virtual and hybrid audiences, here are some tips to create meaningful experiences in a virtual environment.

It’s hard for managers to stay on top of agent performance. Find out how contact center quality management helps you improve service by spotting issues earlier.

Explore the benefits of a connected customer experience: seamless integration of technology and human touch, and all the CX insights from Zoomtopia 2025.

People in a meeting room looking at a screen for a video conferencing call

Get a glimpse into 34 up-to-date statistics about video conferencing, including use cases, cost savings, and the impact on remote work.

A team video call in progress on the Zoom platform with multiple participants on the screen taking part in the meeting.

Say goodbye to Skype & hello to 2025’s top 9 Skype alternatives. Find your new favorite tool for secure, high-quality video calls & team collaboration.

Achievements

Inside the first recognition for Zoom CX in the 2025 Gartner® Magic Quadrant™ for CCaaS

Learn why our three-year journey of AI innovation and customer focus is paying off.

An agent improving call center productivity

Boost call center productivity with proven formulas, key metrics, and practical tips to improve agent performance, cut costs, and deliver better customer service.

From call to conversation: Why your phone should do more than just ring

Discover how you can replace outdated phone menus with an AI phone answering services for small businesses that can take action instead of just taking messages, without extra staff.

A man wearing a red shirt talks to someone on the phone.

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.

Photo of a contact center agent working at a laptop with a headset on as they conduct a call.

Discover what a softphone is, how it works, and why to choose a softphone over a desk phone. Explore key features and benefits to enhance your business.

19 min read

Discover the best video conferencing software platforms of 2025. Compare features, pricing, and use cases to find the right solution for your team.

A business using call routing to reduce customer wait times

Call routing is the technology companies use to direct callers to the right agents. Find out how it works, its key benefits, and how AI is transforming it.

CX in action: How to uplift agents the smart way

Discover how Zoom CX enhances customer experience while preventing agent burnout with AI-driven solutions for faster service and better satisfaction.

Learn how to optimize average handle time across calls, chats, and emails. Explore 8 simple methods to improve efficiency without sacrificing service quality.

Male customer service rep in a home setting smiling at the screen with a headset on and enjoying the value of AI in CX

Uncover the value of AI in CX and what leaders need to know to enhance satisfaction and loyalty in Metrigy’s new report.

A man talk to someone on a video conference call

Discover what contact center experience is and how it impacts customer service. Learn key strategies and tools to enhance CX and deliver exceptional service.

CX in action: How to improve the customer journey with speed and trust

Discover how Topaz Services enhances customer experience at every stage of the customer journey with Zoom's innovative CX solutions.

5 ways AI is revolutionizing how our legal team works

The real impact of AI on legal work

Your guide to getting started with Zoom Canvas

Get to know Zoom Canvas with AI features — follow our tips for creating collaborative docs using meeting summaries and transcripts, templates, and more.

Teams can be more effective when they have a centralized, connected space — like Zoom Chat — for sharing ideas, taking action, and keeping everyone in the flow.

Zoom Events: Revolutionizing virtual experiences with AI-first tools for marketer

Discover how Zoom Events helps marketers create smarter virtual and hybrid experiences using AI, automation, and pro-grade production tools.

Why your sales reps dread cold call blitzes and what to do about it with an autodialer

Discover how an auto dialer can boost sales and morale, transforming cold call blitzes into efficient sales opportunities.

Customer service vs. customer support: Key differences

Learn the difference between customer service vs. customer support and how to excel at both to keep customers happy.

Zoom launches AI-first Auto Dialer and enhanced revenue tools to transform sales productivity

Discover the new Zoom Auto Dialer, enhancing sales productivity with AI-driven calling and seamless CRM integration, and more tools to help boost sales team performance.

Zoom Events: Revolutionizing virtual experiences with AI-first tools for marketers

Discover how Zoom Events helps marketers create smarter virtual and hybrid experiences using AI, automation, and pro-grade production tools.

Why AI alone isn’t enough for CX success: Customer experience resolution might be the deal-breaker

Explore why customer experience resolution is critical for brand loyalty. Get insights from our latest research on AI and CX.

How small businesses can use Zoom Workplace to foster productivity, streamline operations, and better connect with customers.

A professional at their desk conducting a meeting with colleagues over video conferencing

Learn about the top unified communications solutions on the market. We cover why you should consider a UCaaS provider and what to look for.

Top 15 contact center solutions for your business [2025]

22 min read

The best contact center solutions improve efficiency and offer seamless customer care. Learn more about how to find the right contact center platform for you.

Here’s how AI is helping make Zoom meetings more inclusive and accessible

Get more accurate and more customizable captions in your next Zoom meeting.

25 min read

Transform your business with the top small business apps. Learn what’s on the market in 2025, what to look for, and how they’ll help your business grow.

Make every minute count—how nonprofits can use AI to simplify daily tasks

See why Zoom AI Companion–included at no additional cost with your eligible paid plan–is popular among time-saving AI tools for nonprofits

How to turn your CX AI ambitions into reality

Watch the Zoom CX Summit on demand to discover how to use customer experience AI to create superfans, deliver personalization, and transform customer experiences.

Collaborate like you’re in the same room, even when you’re not

Share Microsoft or Google files with your team directly from your Zoom Meeting — no sending links, no version confusion.

From frustration to connection: The new era of agentic AI self-service

Discover how AI self-service and agentic AI revolutionize customer experience. Explore solutions like our next-generation Zoom Virtual Agent.

36 call center statistics to bookmark in 2025

We gathered 36 call center statistics for 2025 to help contact center leaders stay on top of technology trends, customer needs, and KPIs. Learn more here.

Use AI avatars to generate lifelike videos for marketing, trainings, and more. Create your custom avatar or choose from pre-built avatars and backgrounds.

8 meeting agenda examples, templates, and how to create your own

Maximize your time with our 8 meeting agenda examples. Learn how to keep meetings focused and productive with templates and best practices.

Bridge the best of both worlds in your next hybrid event

Tiles for Zoom is a ready-to-use way to beautifully display virtual audiences in a hybrid-first world.

Work Transformation Summit: Redefining productivity and redesigning our workflows

At our Work Transformation Summit in May 2025, we explored how to better understand what productivity is and what metrics, habits, and mindsets we need for this new AI-driven era of work.

The ultimate guide to contact center AI: Five steps to greatness

Get our practical guide for successfully implementing contact center AI without losing the human touch.

4 game-changing benefits of AI-based transcripts and summaries in CX

Streamline customer experience with AI-based transcripts and summaries. Learn how they cut agent call times, improve training, and deliver actionable insights.

How to fix your broken meetings: Master the meeting lifecycle

If you want to improve collaboration, look across the entire meeting lifecycle — time spent before, during, and after meetings — to set your team up for success.

25 call center best practices for management, CX, and more

17 min read

Boost performance with these call center best practices. Learn how to improve efficiency, enhance customer satisfaction, and drive business growth.

3 ways Zoom Phone and Microsoft Teams work together

Learn how you can make your employees' workdays easier with Zoom App for Microsoft Teams, an integration that helps you bring Zoom Workplace into your existing Teams app.

The 10 best webinar platforms for businesses [2025]

Explore the best webinar platforms for marketing, education, and business development. Discover top features, pricing, and tips to choose the right solution.

Professional services firms: 5 tips for a smoother workday (and a better client experience)

Learn how Zoom Workplace can help professional services firms save time and improve client service.

What is omnichannel customer service? Definition + benefits

Learn how to implement an omnichannel customer service strategy to improve CX and efficiency and deliver seamless, personalized support across channels.

What is an auto attendant and how does it work?

Discover how an auto attendant can help you streamline your call center operations. Route incoming calls, provide tailored greetings, and offer self-service menus for better service.

6 AI features you should know about and try right now

AI is a fixture in Zoom Meetings thanks to its high-quality meeting summaries, but it can do a lot more to help you stay on top of your day and get even more done.

Discover five of the best screen recorder software, detailing features and capabilities so you can find the best option for your needs.

What is customer effort score (CES) + how to measure it

Learn how customer effort score tracks how easy it is for customers to interact with your business. Discover tips to improve CES and customer satisfaction.

Conquer your to-do list with Zoom Tasks: Get started with automated task management in Zoom Workplace

Zoom Tasks is our AI-first task management solution built right into Zoom Workplace, with AI helping you identify, manage, and complete your to-do list faster.

Explore how AI in customer service transforms customer experience and builds lasting brand loyalty. Download Frost & Sullivan's vBook today.

10 best contact center software for 2026

Explore our curated list of the 10 best contact center software on the market and discover their features, AI capabilities, pricing plans, and more.

Customer service automation: Your guide to smarter support

13 min read

Customer service automation is the use of technology to simplify tasks without direct human involvement. Our guide covers the benefits, best practices, and implementation tips.

The evolving landscape of virtual and hybrid events

Virtual and hybrid events have grown from simple webinars to immersive experiences. Learn how Zoom's virtual event platform has evolved.

Call center management: A guide to setting goals

Learn best practices for call center management to improve efficiency, enhance customer satisfaction, reduce costs, and create a seamless service experience.

How to fax over the internet: The benefits of online fax

Secure online fax services allow you to send and receive faxes online. Learn how to fax over the internet from any device.

Smiling woman sitting in front of a laptop in an office

Learn the benefits of using AI to transcribe meetings and summarize information, so you can automate note taking with Zoom My Notes.

The smart business move: 8 reasons why companies are moving to an integrated UC + CC platform

Explore how integrating Unified Communications (UC) with Contact Centers (CC) can revolutionize customer experiences. Discover insights from Metrigy on why adopting a cloud-based UC + CC approach is essential in 2025.

Learn the best ways to create your own generative AI prompts

There’s no need to feel intimidated by generative AI. Here are some easy tips and tricks to create prompts that deliver.

What is a virtual call center? + How to start one

Virtual call centers allow agents to work from anywhere with an internet connection. Learn how they can transform customer support and drive business growth.

Check out the second post of our How-to of CX AI series to master AI adoption and upskilling your contact center agents for next-level customer experience.

What is ANI? How automatic number identification works

Discover how ANI functionalities can help your agents save time and provide better customer service. Explore service providers and learn how to implement ANI.

What is call center compliance? Guide for 2025

Discover essential tips and strategies to maintain call center compliance, reduce risks, and enhance your business’s reputation.

Explore innovative customer experience AI strategies that transform services into memorable journeys. Learn how to leverage AI for personalized customer engagement.

What is UCaaS? Benefits, features, and how it works

Discover what UCaaS is, how it works, and key benefits, plus tips to choose the best provider and revolutionize your team’s communication and collaboration.

What is jitter on a speed test and how do you fix it?

Network jitter causes choppiness and distortion during calls and issues with video meetings. Learn what causes jitter and how to fix it here.

What is computer telephony integration and how does it work?

Discover how computer telephony integration (CTI) can improve call handling and boost customer satisfaction by integrating your CRM with your contact center platform.

Discover how contact center analytics can optimize performance, enhance customer experiences, and empower agents to make data-driven decisions with real-time insights.

Zoom on Zoom: Setting the standard for AI self-service with a 25-point lift in CSAT to 80%

We use our own Zoom AI chatbot and experience high CSAT and a 76% containment rate. Find out how.

Push-to-talk (PTT): Why this walkie-talkie alternative is a must for frontline workers

Push-to-talk is an effective communication method for frontline workers. Learn about the benefits and common uses for PTT in hands-on environments.

Small businesses choose Zoom Workplace to help them grow their client base, their revenue, and their organization. Here's why.

Learn more about Zoom Chat, and see how it compares to other popular chat apps like Slack and Microsoft Teams.

Why are voice of the customer programs vital to success in the next wave of CX?

Discover why AI-powered Voice of the Customer (VoC) programs are essential for modern CX. Explore actionable insights from Irwin Lazar, president of Metrigy.

Work Transformation Summit: How to successfully integrate AI

At our Work Transformation Summit in January 2025, we explored real-world experiences with gen AI implementation, the game-changing results they’ve seen, and the next steps on AI journeys.

Find out how Zoom Workplace resulted in a positive financial impact of $38.7 million on average for five real-life Zoom customers.

Get our tips for using Zoom Chat to communicate when and how you want, manage complex projects with ease, and automate everyday busywork — all in one place.

Connect people and spaces with dynamic digital signage

Deliver engaging visual communications throughout your office and work spaces with Korbyt.

Learn about practical ways your small business can incorporate AI to help your team do more while saving time.

Explore our list of the best VoIP providers based on their features, pricing packages, integration functionalities, and what sets them apart in the VoIP market.

Spread holiday cheer with these festive Zoom Apps

Thanks to Zoom's vast marketplace of creative apps and practical integrations, you won't have to look far to add a little festive flair to your next Zoom meeting, webinar, or event.

Create a single source of truth for customer interactions with HubSpot

Build stronger relationships, streamline communications, and deliver insights in context

Thinking about migrating to the cloud? 3 approaches to on-prem-to-cloud migration

As you evaluate your upcoming digital transformation initiatives, moving your on-premises PBX to a cloud service might be the next step in your cloud migration strategy.

Meet the new Zoom! Learn why we’re changing our name and what it means for our customers.

Transform your customer service with advanced contact center solutions. Learn how extensible, AI-driven platforms can improve interactions, drive efficiency, and foster customer loyalty.

Streamline design and product development with Figma’s must-have app for Zoom Meetings

Collaborate in real time without switching applications when you use Figma directly in Zoom Meetings.

Explore the top call center solutions of 2025, including Zoom Contact Center. Discover key features, pricing, and the best fit for your business.

The 10 best instant messaging apps for business in 2025

Discover the best instant messaging apps for productivity. Explore team communication software and messaging tools to boost collaboration and efficiency.

Discover how sales intelligence software, Zoom Revenue Accelerator, can help revolutionize your B2B sales operations in this conversation with The RealReal.

AI that connects: Humanizing the customer journey for a seamless Total Experience

Explore the role of Contact Center AI in revolutionizing customer interactions and driving business success by harmonizing AI with human expertise.

Call center call monitoring: Tips and best practices

Call center call monitoring is the process of evaluating customer interactions to improve agent performance and optimize operations. Learn more here.

What is voice of the customer and how does it work?

Discover what voice of the customer (VoC) is and learn how to capture, analyze, and act on customer feedback to drive business growth and improve customer satisfaction.

Learn how Contact Center AI can meet rising customer expectations and enhance brand loyalty. Get actionable insights and steps to integrate AI into your contact center seamlessly.

How to reach your customers faster and boost engagement using SMS and mobile numbers

Explore how to reach your customers faster and boost engagement using SMS and mobile numbers with Zoom Phone.

Zoom on Zoom: Creating business process narratives with Zoom Canvas and AI in Zoom Meetings

Our Internal Audit team estimates up to 80% in time-savings for documenting business processes with Zoom Canvas and Zoom Meetings, bolstered by Zoom AI Companion.

ACD stands for automatic call distributor, and ACDs enable incoming calls to be routed right to the appropriate agent based on skills. Here's how they work.

How to build your best hybrid work environment with Zoom

See how innovations like smart name tags and intelligent director for Zoom Rooms help address three common challenges in your hybrid work environment.

Zoom Webinars Supports Up to 1 Million Attendees for Large-Scale Virtual Events

Now you can host extra-large, high-capacity virtual gatherings with our single-use Zoom Webinars licenses that can accommodate up to 1 million attendees.

You have 1,000 songs ready and waiting in the Zoom Music App

Triple Scoop Music provides the soundtrack to your Zoom Meetings, no matter your style.

Discover the ultimate guide to creating an engaging event landing page. Gain tools, ideas, and inspiration to build a dynamic and user-friendly page that captures attendees from the get-go.

Uncover shifts in consumer expectations and generational loyalty in our latest survey. Enhance your CX strategy with these key insights.

Did you know you can seamlessly deliver a world-class virtual event using Zoom Meetings and Zoom Webinars? The two solutions can support a variety of engaging and interactive online events, but there are a few key differences between Zoom Meetings and Zoom Webinars.

Theta Lake provides an increasingly important layer for customers with risk mitigation and compliance needs

Theta Lake’s Zoom integrations covering audio, video, and text-based content can help reduce your cost of security and risk of non-compliance.

What is a hosted VoIP? Complete guide + features to look for

Discover what hosted VoIP is, how it works, and why it’s a smarter, more flexible alternative to traditional phone systems in this complete 2025 guide.

There’s a simple and secure way to manage digital signing and it’s transformed how people make agreements

Docusign and Zoom have defined the digital signing experience with a secure and seamless experience for customers.

AI productivity series: Make the most of your time and augment your creativity with the help of AI

Reimagine creativity with AI tools, from idea generation to project completion. Learn how AI can fuel productivity and transform your creative process.

Teach employees how to use ZoomMate with the ZoomMate Onboarding Center

Visit the new resource hub where you can download and share ready-made assets to help your employees enable ZoomMate in Zoom.

Enhance sales engagement with Zoom Phone in Salesloft

Call your customers with Zoom Phone directly from the Salesloft platform.

How Zoom Phone helps you achieve business continuity: 99.999% SLA and Local Survivability

Find the reliability you need in all of the ways you need it when you use Zoom Workplace.

Make meetings more engaging and interactive with Prezi Video for Zoom

Improve engagement with a meeting experience that will impress employees and clients.

Unlocking growth: The power of strategic consolidation for unicorns

Businesses are consolidating technology to save costs and improve efficiency. Here is how Zoom Workplace can help.

New Metrigy report: 3 crucial steps to leverage contact center AI without losing the human connection

Explore how contact center AI is revolutionizing customer experiences without losing the personal touch. Get key insights from Metrigy's new study.

Intuitive sales conversational intelligence and event experiences on the Zoom platform you know and love

Elevate your sales and marketing strategy with cutting-edge sales intelligence tools and a robust events platform. Explore how Zoom's AI-driven products can boost your team's performance.

Tips from the pros: how to design for the modern workplace

Zoom Events and AD PRO invited three design firms to discuss interior design in the workplace and share their vision for future Zoom Rooms. See their work.

Training and continuous coaching for sales staff are crucial. New features, different products, and changing needs of customers require constant re-evaluation and a learning mindset. However, most coaching is not there when one needs it the most - during the sales call or directly after. Enter Zoom Revenue Accelerator - our conversation intelligence solution.

Meet the future of customer service with our contact center. Empower agents, delight customers, and drive better business results. Learn how.

When it comes to our health, no one likes to wait. And for healthcare providers, wait times can make or break a positive patient experience. To generate greater satisfaction, healthcare teams need modern technology that helps streamline patient care while simultaneously...

Your guide to post-quantum end-to-end encryption and how Zoom can help

Protect your data from future attacks. Learn the basics of quantum computing, end-to-end encryption, post-quantum cryptography, and how Zoom can help.

See how Zoom Workplace, your AI-first collaboration platform, can help you be more productive throughout your workday.

Top 5 contact center trends with industry expert Robin Gareiss

Get ahead in 2024 with top contact center takeaways and industry insights on AI-powered solutions that enhance, not replace, the human touch in CX.

AI in Workforce Engagement Management (WEM): Five steps to success

Unlock the potential of WEM and workforce management (WFM) with AI - from alleviating mundane tasks to strategic automation. Get inspired by a leader’s journey to operational excellence.

Three ways compliance management tools can help you navigate the communications landscape

Compliance management tools like Zoom Compliance Manager can help you navigate the tricky communications landscape. Learn how it works.

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with AI capabilities woven throughout.

Zoom speed: 10 new customer experience updates to help you stay one step ahead

Customer experience is evolving—stay ahead with these Zoom Contact Center updates. AI, multi-channel support & EU data residency help transform your customer journey. Optimize your CX beyond the contact center with Zoom Events and Revenue Accelerator

Frost & Sullivan on contact center AI: Are you set up for success?

Get ready for the Contact Center AI revolution with strategies from Frost & Sullivan in their latest visual white paper—enhance customer experiences, streamline operations, and boost efficiency.

HP | Poly Bluetooth® Direct headsets and Zoom-certified premium laptops simplify connectivity for Zoom Meetings

Elevate your Zoom Meetings. Two new innovations with HP | Poly streamline hybrid work and provide high-quality video and audio without extra hassle.

Zoom Workplace takes AI to the next level, introducing AI capabilities for Zoom Phone

Save even more time and effort throughout your day with built-in AI in Zoom Workplace.

Hire confidently, save time, and deliver a great employee and candidate experience. BrightHire Interview Assistant works directly within Zoom Meetings to improve hiring processes before, during, and after interviews.

Create a better attendee experience and save time with AI event planning

You have a million things to do and thousands of people counting on a stellar event. When you use Zoom AI Companion to share the workload, you’ll get more time to focus your attention where it’s needed.

One app, one set of permissions: How Unified Build Flow is helping developers create more secure, easier-to-implement apps in the Zoom App Marketplace

Unified Build Flow is a re-architected development build process designed to streamline the app experience for developers and users. It eliminates unnecessary complexities, helping developers build apps with ease and extensibility.

Get our tips for global team collaboration

Our employees use the Zoom platform to reimagine global teamwork, with asynchronous communication and multilingual AI capabilities enabling efficient connection.

Are you ready for a call center upgrade?

Use our free call center upgrade checklist to find out if your call center is ready for a revamp. Simplify the decicion of moving to a cloud-based call center.

A hybrid cloud solution like Zoom Node can help meet the unique business needs of enterprises in the areas of security, bandwidth, or compliance that demand an on-premises solution — but need the flexibility of the cloud.

What is MultiCaaS and why is it the contact center of the future?

Find out why MultiCaaS (the combination of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS)) is the contact center of the future.

Save time and reduce context switching with FaxSIPit functionality in Zoom

Receive, send, and store your faxes in Zoom.

AI productivity series: 5 ways AI writing tools can help you improve productivity at work

Learn the benefits of using AI writing tools to help save time, improve productivity, and enhance your business communications.

Bridge the language gap and connect people with Zoom translated captions

Learn how Zoom's translated captions reduce the need for interpreters and third-party integrations so you can foster a more inclusive meeting or webinar.

Improve how your teams use AI with new analytics dashboard

Our new AI Companion analytics dashboard gives Zoom admins visibility into metrics to understand how employees are using this AI tool.

Larger than life: how our spatial computing app delivers immersive meeting experiences on Apple Vision Pro

Zoom’s spatial computing app delivers immersive meeting experiences on the spatial computer, Apple Vision Pro. Learn how to bring your meetings off the screen.

Employees are being intentional with their time in the office. Zoom Workspace Reservation and Visitor Management help optimize hybrid work environments.

Favorite AI Companion tips and tricks from actual Zoomies

Zoom employees — or Zoomies — share their favorite tips and tricks for using AI Companion to help improve their productivity and make their workday more effective.

How to incorporate AI into your event strategy in 2024

What’s all the hype about, and how does it impact your event strategy? With the right partner, one that is using AI in practical, valuable ways, you can scale your event, enhance the quality of content, and save time.

An IT leader’s guide to Zoom AI Companion

More and more, organizations understand AI as an imperative technology for employees, as opposed to a nice-to-have. As an IT leader, you’re at the forefront of this wave of digital transformation, tasked with bringing the right technology to help employees collaborate and communicate effectively.

Check out some of the ways you can use Zoom to bring some holiday cheer to your co-workers.

Get contact center AI, advanced privacy and security features, and flexibility for teams big and small with three new Zoom Contact Center pricing bundles that include a mix of deployment packages and a host of enterprise-grade features.

Beyond the buzzword: Contact center AI in action – simple, effective, and transformative

Take a practical approach to implementing AI in your contact center in a way that adds value. Achieve smoother, faster customer interactions and empower agents.

Beyond the licensing fee: The total cost of bringing an AI-powered collaboration platform to employees

Evaluating the total cost of ownership (TCO) is important for any IT investment. See how Zoom's AI-powered platform stacks up.

Can everyone please mute? Have you heard or spoken these words during a company all-hands or virtual event?

Zoom CTO deep dive: How our federated approach to AI maximizes performance, quality, and affordability

Zoom's CTO, Xuedong Huang, discusses our federated approach to AI and how it provides high-quality performance at a lower cost.

Extra help without the headcount: Why an AI assistant is your new best friend

If you own a small or midsize business (SMB), chances are, you and your team wear a lot of hats. Time and resources are luxuries you don’t always have

The future of work. It’s on everyone’s radar at the moment. AI, hybrid work, AI, dispersed workforces, AI, digital transformation… did we mention AI?

Zoom on Zoom: 6 takeaways from our largest hybrid event

What are the benefits of hybrid events? We take you behind the scenes of Zoom's largest hybrid event to date and share 6 takeaways for success.

What matters most when implementing generative AI? Capabilities, affordability, and a quick rollout. See how Zoom AI Companion fits the bill.

What is the most common complaint regarding customer service? Read as we detail the answer, plus how to resolve each one.

Donuts and poker aren't typical strategies for success in life. But Charlie Munger explains how they apply at our Zoomtopia 2023 keynote.

Young handsome male customer support phone operator with headset working in call center

Omnichannel contact center platforms can help improve the customer and agent experience. Here's how Zoom can elevate your customer service.

Unlocking the secrets behind customer loyalty: Discover the key drivers that keep customers coming back for more.

Zoomtopia 2023: New offerings that help you do your best work yet

At Zoomtopia, we announced new offerings that can help you streamline and simplify how you work with colleagues and customers alike.

How Zoom AI Companion can help you win back your workday

Zoom AI Companion powers workday productivity with meeting summaries, message composition, and idea generation, giving you time back.

Why is the average churn rate for subscription services so high?

The average retention rate for subscription services is substantially lower than in other industries. Here are some tips to reduce churn.

The conference room is dead, long live the conference room! Office collaboration spaces have gone through their own accession journey over the past few years. While widespread remote work previously put office spaces on the back burner, the normalization of hybrid work has...

Your guide to enabling Zoom AI features and using its features to help improve productivity and collaboration.

zoom-meetings-with-calendar-integrations

There’s a way you can simplify scheduling — combine your scheduling application and meeting solution into one with Zoom Scheduler.

We’re excited to announce that Zoom Workforce Engagement Management is now generally available.

Why are first impressions important? Top 5 breakdown

We’ve all heard about the importance of first impressions, but do you know how important they are for customer satisfaction? Find out here.

How do you communicate from the road while staying safe and keeping your communications professional? Start with these five dos and don’ts.

8 steps to a smooth chatbot implementation

With so many customer service advantages, chatbot implementations are rising. Here are some tips to make a smooth chatbot implementation.

Productivity hacks: New ways to save time during the workday

Find out how these productivity hacks can streamline your workflows and make your workday work better for you.

Tired of toggling? How you can save time with these chat and phone integrations

Finding ways to bring all of your workflows into one place where you can focus on getting your work done can help save time and money.

What is a key differentiator of conversational AI

Conversational AI is making waves with customer support, but what is a key differentiator of conversational AI, and why does it matter?

The top 4 components of customer experience everyone should know

Discover the essential components of exceptional customer experience and learn strategies to enhance satisfaction and loyalty. Explore now!

Learn how to transform your CX strategy and improve customer experience with an integrated UCaaS and contact center platform.

5 tips for updating your office with hybrid workplace technology

Equip your office with hybrid workplace technology that supports collaboration and helps in-person and remote employees work together.

To help enable clear communication and cut back on wasted time, try our AI-first, asynchronous video offering, Zoom Clips.

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater customer loyalty and revenues. However, they also recognize that the costs of not achieving customer experience maturity can be significant. A...

Budgets and resources are shrinking — but that’s nothing new to you. These days, you might be getting asked to justify your IT spending or told you need to cut back some way, somehow. Problem is, you know your employees are using a variety of apps and channels to...

How to measure customer satisfaction: understanding the top 4 metrics

In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction contributes to customer loyalty and the higher revenues that come with it. (Pro Tip: here are some ways to deliver great customer...

Workforce Management

What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact center agents with ease? What if we told you the solution is ... ‘adhere?’ If you’ve ever led a customer support team or managed a call or...

Want to communicate with a co-worker in a different location? Connect with a prospect or customer? Hold a large, distributed meeting? In the past, the office phone was your go-to. For those one-on-one calls, or larger ones over an audio conference bridge, workplace...

AI for customer service: Techniques for improving CX beyond traditional chatbots

Explore AI for customer service solutions that improve customer experience. Unlock new possibilities beyond traditional chatbots with AI technology.

Is your company using generative AI tools? Consider these 3 key principles to guide your approach

Generative AI tools are changing work as we know it. Leaders want to incorporate AI into their businesses, and companies are launching new products to transform how knowledge workers engage in their day-to-day activities.This speed of innovation is unlike anything we’ve...

Say you’re in a meeting and a team member fills you in on a project. They send you a link over in-meeting chat to a brief that has everything you need to know, but you have to quickly hop off the call to attend another call. You didn’t snag the link in time. You get back on...

We’ve all been there: wasting time on back-and-forth email threads trying to book a meeting, but your schedules never seem to line up. Finding a time that works for everyone can feel nearly impossible.When you struggle to schedule meetings efficiently, it can result in...

Why should you use Zoom? Because your customers (probably) do

Zoom Meetings is one of the most recognized UCaaS solutions for video communications in the world. If you turn on the TV and see an expert being remotely interviewed by a major network, chances are it is happening on Zoom. If you watch guilty pleasures such as "Indian...

Artificial intelligence for accessible communication — made in Germany

We are surrounded by more artificial intelligence than we realize in everyday life. Maps on our smartphones guide us to our destination, chatbots answer our questions, and smart home devices play podcasts or music on demand. How artificial intelligence simplifies everyday...

Many customer service strategies have traditionally been high-touch. A well-trained agent would field customer queries and orchestrate customer interactions to resolve issues and increase customer satisfaction. It’s still an effective model for providing excellent customer...

Never before has it been more important to focus on investing in brand loyalty, as consumers have increasingly higher expectations of customer support and are quick to leave a business after a negative experience. This makes it imperative for businesses to find new...

Sales leaders today are dealing with an uncertain market that is delaying or outright eliminating deals from the pipeline, increasing sales cycles, and making forecasting harder than usual. Every opportunity and every conversation counts — literally. Every sales meeting and...

Unleashing the power of Zoom: Our debut at OMR 2023

The OMR Festival 2023 has been a blast. Our debut was an incredible experience. We heard great things about the Online Marketing Rockstars Festival, so we were eager to see what all the fuss was about. Plus, it was an excellent opportunity to reconnect with customers and...

Whether your work day begins in an office, at home, or somewhere in between, there’s a good chance your routine includes a set of tasks like these:Open your calendar app to review the day’s agenda Sign in to your emailCheck your chat or messaging appsLog in to your CRM or...

Breakout rooms are one of the most popular features in Zoom Meetings, creating a more dynamic experience by allowing you to break into groups for smaller, focused discussions. From creating breakout rooms based on poll results to broadcasting a message to all breakout...

These days, legacy phone systems just don’t cut it. Organizations everywhere are looking to migrate to the cloud to simplify operations, achieve reliability, embrace flexibility, and cut costs. Businesses in India are no exception. That’s why we’re excited to announce that...

Hybrid work looks a little different for everyone. For some, it means going into an office a set number of days, for others it means going in whenever you want — at Zoom it means both. We believe that one size doesn’t fit all. Different teams need different solutions;...

We’re excited to announce new Zoom innovations designed to help you make collaboration more meaningful, impactful, and happy! It’s part of what we’re sharing with the world at Enterprise Connect.

Are you really who you say you are? When employees walk in and out of an office building, it’s easier to identify and authenticate them. But now that many workers get to choose where and when they work, flexible work underscores the need for a robust set of identity and...

Zoom on Zoom: How our sales teams work smarter with AI-powered conversation intelligence

As a sales leader, you don’t have room in your schedule to be a part of every big deal — or time to waste on deals that aren’t close to completion. Your managers don’t have the time to coach every AE. And you need insight into what’s really happening with deals in every...

From Start-Up to Unicorn: Six reasons why Zoom One is perfect for growing your business

Hi, we’re Zoom. You might know us as the famous application for video conferencing. But did you know that we are way more than that? Zoom One is a unified collaboration solution that includes chat, video conferencing, audio calls, and text messaging. It brings in-person and...

No one is more passionate than baseball fans. They feel the joy of every home run and the pain of every bad call. They live and breathe the game, and now they can feel immersed in some of its most critical moments, as Zoom is putting the fans right in the center of umpires’...

Navigating uncertainty: How Zoom One can help you do more with less

The recent years have brought significant change for business leaders like you, including digital transformation initiatives, a transition to flexible workstyles, and increased pressure to deliver premium customer service.An uncertain economy has decision-makers trying to...

Have you ever live-streamed a concert from the comfort of your living room? Or watched an in-person meeting from home? Whether you realized it or not, you were part of a hybrid event. Hosting a successful hybrid event requires more than a one-size-fits-all approach. You’ll...

With all the buzz around generative AI, people are really starting to evaluate how artificial intelligence (AI) can help transform their everyday experiences and open up new possibilities for how we live and work. Here at Zoom, we see AI as the next industrial revolution....

The Motley Fool's head of IT shares insights for succeeding in a hybrid world

With so many different channels for communication, different business needs, and physical distance as a barrier, how can you best support a hybrid workforce?During our Hear from a Peer webinar, we sat down with Lawrence Morrisson, head of IT at The Motley Fool, an...

Want to talk about it?Many parents find that question on their lips for countless reasons. School, issues with other kids, and — hopefully — online safety. The latter is an increasingly important topic in today’s world, where kids use the internet to stay connected, bond...

Smiling woman at home on a desktop computer

Consumers have higher expectations than ever before for customer support. They want faster, more efficient help, and they want it 24/7. But that’s just the beginning, from their desire for more personalized experiences to channels and technology, all of which are shaping...

Did you ever find yourself in precisely the right place at the right time? After many, many years in the customer experience (CX) industry, I joined Zoom last year with the distinct privilege to create and grow its CX go-to-market business in Asia, Pacific, and Japan. I’ve...

Being able to work in flexible environments, with a variety of external partners and customers, is essential to these new ways of working. We are proud to announce a collaboration with Google that will help you meet with these key stakeholders from a workspace more...

We’re excited to introduce Zoom Virtual Agent, an intelligent conversational AI and chatbot solution that will transform the way businesses assist their customers and employees. With Zoom Virtual Agent, organizations can deliver better, faster web and mobile support,...

The City of Stockholm will digitalize its public sector using a bespoke solution by Zoom Video Communications, Inc. Zoom X powered by Deutsche Telekom combines the intuitive, innovative communication experience with some of the best local infrastructure, data security, and...

Hybrid events, in-person events, and virtual experiences all have a place in the modern event landscape. Yet not all events need the same capabilities. The one-size-fits-all approach to event management can leave you sacrificing features you want or, worse, paying for ones...

The Zoom platform has a diverse feature set that helps people across the world work better together. What are your favorite Zoom features? The ones you rely on to create meaningful connections with others, bring your ideas to life, and make your workday just a little bit...

Hybrid work and productivity driving cloud phone adoption in Asia, according to senior executives

Leaders from Singapore, Indonesia, the Philippines, and Thailand joined Zoom and OpenGov for a series of discussions about cloud communications.Like many markets around the world, the Asia-Pacific region has seen both an increase in hybrid work and a shift toward cloud...

A very Happy New Year to you! As we ring in 2023, we can’t wait to share new features to help you stay connected, enhance productivity, and create engaging experiences. Whether you’re building your own personal avatar, simplifying your meetings with meeting templates, or...

Take your meetings to the next level with Zoom-curated Essential Apps

When you’re managing a growing business, your to-do list never stops growing. Meetings are an essential tool for chipping away that list, and making the most of that time is critical if you want to push your business forward. But other in-meeting tasks like note-taking,...

How to empower your customer service agents

What’s the best way to offer friendly, faster, and more efficient support to your customers? By giving your customer service agents the resources, best practices, and authority to do their jobs well. It’s a concept called “agent empowerment.”At first glance, empowering...

The truth about hybrid events and what the future holds

We may not have a crystal ball, but after asking 150 event marketers, we now have better insight into the future of hybrid events. If you’re wondering where they’ll be in a few years, keep reading. Hint: they’re not going away.A new study from Morning Consult found that 91%...

Plus, get Zoom Revenue Accelerator in the Zoom client, bi-directional integrations with CRMs like Salesforce and Hubspot, and more!Clear and effective communication is critical in the workspace, especially during a sales call. Zoom Revenue Accelerator, our AI-powered conversation...

We love seeing how y’all used Zoom during the past year, and we wanted to share some of the details. We pulled some metrics, sent out a survey, and combined it all to see how you used Zoom in 2022!We were curious:Which are the busiest days on the Zoom platform?How often do...

Boost productivity with Salesforce, Jira, GitHub, and ServiceNow apps for Zoom Chat

Collaborating in Zoom Chat is so much more than just a series of messages or chat conversations. It’s about getting work done and working with others in a way that is easy, enjoyable, and efficient. As Zoom Chat continues to transform into a hub of collaboration, we...

As a systems administrator, you've got a lot to manage — from deploying new hardware and software to handling issues that arise. But when it comes to Zoom Rooms, we want to provide you with tools to make their management effortless.Here are some of the enhancements and...

Exciting news for developers! Building high-quality video meeting capabilities into your apps and services with Zoom APIs is easier than ever with our Zoom Postman Public Workspace. Now you can discover and take advantage of done-for-you Zoom API workflows for common...

At Zoom, we understand that your conference room meetings are as dynamic as your work. There’s content being shared, reactions being given, chats and questions coming in — and it’s all part of the modern meeting experience. Even though you’re a master of multitasking,...

The last few years have made us fairly accustomed to virtual meetings, webinars, and online events. And now, as people return to the office and hybrid work becomes more permanent, video communications and virtual events remain critical for business productivity. But what...

Better productivity, more sales opportunities, and a more engaged team is top of mind for many sales leaders. Conversation intelligence, an AI-powered data analysis tool, unlocks the insights hidden within conversation data to help you and your sales teams tackle these...

Agents in a call center talking on headsets

Today’s customers want more. They want highly personalized experiences that don’t just meet their expectations – but make them feel like a VIP. And now, you can deliver this to your customers with Zoom Contact Center. Previously only available in North America, our...

Zoom expands platform with new innovations to enhance team collaboration and customer experiences

New products and expanded capabilities help teams stay efficient, productive, and connected from wherever they are.ICYMI, Zoom is so much more than meetings – it’s your tool for advancing human connection from wherever you are. And at this year’s Zoomtopia, we’re...

New Zoom Mail and Calendar give workers a ‘toggle tax’ break

The new Zoom Mail and Calendar products connect crucial work communications and tools in the Zoom app. At Zoomtopia, we announced the next step in our platform evolution, a suite of new productivity tools: Zoom Mail and Calendar Clients and Zoom Mail and Calendar Services....

Through one shared vision and two seamlessly integrated platforms, the companies will continue to innovate solutions to help improve employee productivity and customer experience.ServiceNow and Zoom are joining forces to create powerful communications, collaboration, and...

Zoom sign language interpretation view enhances remote learning for the Deaf

Remote learning offers myriad benefits and conveniences, but it can also bring challenges for those with visual, hearing, and other impairments. To minimize these barriers, we designed the Zoom platform with several inclusive tools that streamline connections between...

Why Zoom’s Video SDK Is One of The Best Options for All Network Scenarios

Designed to be easy to use, intuitive, and highly customizable, our Video SDK was created with quality and end user experience in mind. It requires minimal code to deploy, and offers real-time engagement features that have helped Video SDK customers worldwide create...

It’s Show Time: Zoom Events Is Now Available in India

We hear it all the time: virtual events are here to stay. In fact, they’re in high demand, as they provide sustainable, far-reaching, cost-effective alternatives to in-person events. With this in mind, we wanted to help our customers elevate their event strategies with an...

At Zoom, we strive to deliver happiness to our customers by giving them one platform to connect with their audiences. With that in mind, we’re thrilled to announce a new partnership that aligns with our core value and passion for care in the community. For the first time...

Building a Truly Hybrid Event Experience

Recently, Zoom hosted a two-day hybrid event for industry analysts – Zoom Perspectives 2022. Hosted on Zoom Events, Zoom Perspectives was a truly hybrid experience with in-person and virtual attendees, speakers, hosts, and even a house band – all interacting together in...

Zoom Like a Pro: The Zoom Learning Center is Now Available in Additional Languages

The Zoom Learning Center is a free educational platform designed to help users get the most out of Zoom anytime, anywhere, in a way that works for them. Already serving learners in English, Spanish, German, and Japanese, we’ve recently released our most popular product and...

The traits of a good salesperson — charisma, honesty, confidence, and compassion — are timeless. However, with shifting customer expectations, new ways of connecting, and innovative new products arriving each day, sales people need every opportunity to improve their...

The pandemic changed consumer buying behaviors in ways we never imagined, resulting in brand abandonment and turnover among 39% of shoppers. Now, organizations are having to rethink traditional customer service business models and pivot to generate a positive experience...

Zoom Phone Local Survivability Module Extends Core Phone Features During Outages

Today, Zoom launched a new hybrid survivability solution for Zoom Phone that enables businesses and organizations to continue to provide core phone features in the event of an outage.The Zoom Phone Local Survivability (ZPLS) module was designed with large organizations in...

As we say goodbye to summer and say hello to apple picking, comfy sweaters, and the ever-difficult process of choosing a Halloween costume, it’s time for another Zoom update! We have some exciting new features to share with you, including Sign Language Interpretation, new...

How to Become a Virtual Event Hosting Pro

Want to host a virtual event but not sure where to start? Unsure how to engage with a remote audience? If you’re looking for some guidance to make your virtual experience as memorable and impactful as in-person events, we can help! Virtual experiences are still new to many...

Stopping the Pendulum: A Look Into the Future of Events

We like to keep our finger on the pulse of what’s happening in the event marketing landscape, so we couldn’t wait to hear what other event professionals had to say at twine’s roundtable discussion, titled, “Where the Pendulum Stops: The Future of Events and How Zoom Events...

To help provide our customers with a consistent experience in their workspaces and across the industry, we continue to enhance the user interface of our Zoom Rooms solution. We recently released Dark Mode on Zoom Rooms Controllers, which allows users to set a dark...

As a follow-up to their recent report, “A First Look at Zoom’s New Whiteboard,” Wainhouse Research has also released a report that explores the role of our all-new Zoom Whiteboard in the meeting room.Along with a close examination of how the communication and collaboration...

The Zoom Evolution: From Video App to Communications Platform

Zoom has always been a company built to connect and bring people together.What started as a video meeting app quickly moved into broadcast webinars, connected conference rooms, and more, and it continues to evolve and expand. Now you can use Zoom to connect teams on and off...

5 Reasons Zoom Phone Has Sold 4 Million Seats So Quickly

We announced last month that we had surpassed 4 million Zoom Phone seats sold. It’s a tremendous accomplishment that speaks volumes about Zoom’s reliable cloud phone service. In fact, we sold more than 700,000 licenses in the last quarter alone, spanning global...

How to Host Your Sales Kickoff Using Zoom Events

Sales kickoffs (SKO) are an exciting time to rally your revenue organization around the latest company strategies, initiatives, and best practices. But as the world shifts to favor more hybrid and virtual events, you may wonder if it’s possible to host a successful and...

Oracle Red Bell Racing car on racetrack with Zoom logos on the track wall

Zoom is the official unified communications provider for Oracle Red Bull Racing; Zoom Chat, Zoom Events, and Zoom Meetings will power key communications and experiences for the Formula 1 team on and off the trackIf there’s one thing we know about Formula 1 racing, it’s...

3 Strategies to Make a Positive First Impression Virtually

It takes a fraction of a second to form a first impression, while its influence can be long-lasting. First impressions can affect whether people hire you, buy from you, befriend you, or remember you.Dr. Carmen Simon, Chief Science Officer at Corporate Visions and B2B...

3 Key Insights from Wainhouse Research's First Look at Zoom Whiteboard

Wainhouse Research has recently released a report that provides a close look at Zoom Whiteboard. Our all-new whiteboard experience within the Zoom platform, Zoom Whiteboard provides a persistent and expandable canvas on which your teams can ideate, collaborate, and bring...

Kids are heading back to school, fall sports are starting, and we are back with another round of exciting updates! This month’s release is chock-full of features to help you create more equitable meeting experiences, engage event attendees, and improve customer...

With schools now offering online, hybrid, or in-person classes more frequently, it can be challenging to ensure student organizations remain united. Recruiting new student members has been even more of a challenge, especially in online or hybrid formats. As a former leader...

While phone, email, and video conferencing solutions are common characters in an organization’s technology stack, many workers have also taken a liking to another modern communications tool — instant messaging. Zoom Chat is our enterprise-grade messaging solution that...

Asking a few simple questions can go a long way in building rapport with your audience, and Zoom polls make it easy! Whether you want to kickstart a meeting or webinar with an icebreaker, gauge participant sentiment when making decisions, launch a classroom pop quiz, or...

One of the reasons so many people choose Zoom is because of the robust capabilities you get standard in our free product. Chock-full of collaboration and communication features such as Zoom Chat and Zoom Whiteboard, a free Zoom One Basic account is a perfectly capable...

How to Nail the Zoom Background, From Our Friends at Room Rater

How would you fare if the folks from Room Rater had a peek at your workspace background right now?Not familiar with Room Rater? Created by Claude Taylor and Jessie Bahrey, what began as a Twitter account in April 2020 has become a cultural touchstone in the world of remote...

Zoom Events: A Year of Enhancing Your Virtual and Hybrid Events

They say time flies when you’re having fun, so it’s hard to believe our virtual events management solution, Zoom Events, just turned 1! Launched in the summer of 2021, Zoom Events was born specifically with remote audiences in mind. As virtual and hybrid events became core...

In-person events may be returning, but the demand for virtual and hybrid experiences remains strong. Not only are they cost-effective and beneficial for remote audiences, but they allow event marketers to extend their brand reach far beyond the four walls of a traditional...

Did you know that ServiceNow and Zoom offer integrations that help you better manage your IT service management (ITSM) environments? With the new Zoom Phone for ServiceNow integration, ServiceNow users and agents can make phone calls directly within their instances and...

Let’s face it, the success or failure of a sale usually comes down to one thing — the pitch. Unfortunately, an effective pitch is hard to perfect, and more importantly, many don’t have the information they need to enhance their sales process. However, artificial...

Summer is here, the sun is out, and Zoom released another round of exciting platform updates to help you connect with others and get more done together, whether you’re in the office, at home, or sitting poolside! This update includes a range of features to further enhance...

Sending and sharing data is a sensitive matter, one that requires tailored innovation for adequate protection. That’s why we’ve released key features — such as data routing control, in-product privacy notifications, end-to-end encryption (E2EE), and more — to give you more...

While many might think that livestreaming is just for gamers and social media influencers, it has fundamentally changed how entertainers, organizations, politicians, and many others connect with their communities and each other. Many part-time hobby streamers have even been...

Zoom Apps for Webinars and New Immersive Experiences Change The Way You Meet, Together

With more than 100 apps published, and capabilities ranging from Collaborate Mode to Breakout Rooms, the Zoom Apps program was recently opened to any developer. And today we’re announcing even more! Now, Zoom Apps includes new Immersive Experiences that can further...

Zoom Phone Provider Exchange Now Available in Over 70 Countries

Migrating to a cloud phone system can benefit any organization, helping you access the most up-to-date features, better support remote and hybrid teams, more quickly scale to meet your business needs, and help reduce the total cost of ownership of your communications...

Collaborate however you want, from wherever you need with persistent chat, phone, meetings, whiteboard, and more in one offeringWe here at Zoom believe the most successful hybrid work environments - the ones that inspire employees to do their best work - are built through...

Create Engaging Experiences with the Zoom Apps SDK

Since the launch of Zoom Apps almost one year ago, over 100 Zoom Apps have been published that make Zoom Meetings more productive, engaging, and fun. Today with the launch of the Zoom Apps SDK, we’re opening the program to all developers. With the Zoom Apps JavaScript...

Instant messaging solutions have transformed our ability to collaborate. With solutions like Zoom Chat, employees are empowered to engage in quick, efficient, and informative exchanges that streamline collaboration and can give users access to a seamless hub where...

male worker in a warehouse with hard hat wearing Realwear technology

Remote work has been growing in popularity across the world. With 62% of workers between the ages of 22 and 65 working remotely at least occasionally, organizations have adjusted operations to provide the support remote workers need.However, many employees have stayed on...

Dynamic times require dynamic communication. With so much information shared in the workspace, employees need flexible solutions that enable them to communicate and collaborate quickly without slowing them down. While VoIP phone systems, email, and video conferencing are...

Once upon a time, it was common for businesses to use different providers for telephony, videoconferencing, and messaging applications. But thanks to the great cloud migration, unified communications platforms now offer bundled services with everyday features that...

With organizations across the world implementing new solutions to stay connected, including video communication, it has created a diverse ecosystem of solutions and technologies from different providers. And while there are many different video conferencing providers in...

Famous author and speaker John C. Maxwell once wrote, "Teamwork makes the dream work," and that phrase couldn't be truer in the modern workspace. Every day, teams around the world communicate and collaborate to bring bold new products and ideas to life. And while technology...

Capture the Magic of In-Person Events with Zoom Events Virtual Networking

One of the biggest draws to live, in-person events is the opportunity to network with peers and connect with others in the same industry. But in recent years, the inability to meet face to face has limited those opportunities and requires a stronger focus on creating...

Government work relies on effective and straightforward communication. Whether you’re conveying important policy changes or collaborating with personnel on an upcoming mission, you need to maintain reliable and seamless workflows without having to jump between multiple...

Breakout rooms and collaborate blog image

As we continue to innovate for the hybrid workspace, we’re excited to share new Zoom Apps updates and features to foster collaboration and creativity in your meetings. In our latest product update, collaborative tools are now available to enhance interaction between your...

Zoom Whiteboard Tips for Teaching and Collaborating in the Classroom

As learning environments evolve, so, too, do the tools educators use in the classroom. From the chalkboard to the dry-erase board to the interactive or virtual whiteboard, instructors are constantly adopting new ways to teach in an effective and visually engaging...

Financial Services

It’s an omnichannel world, we’re just living in it. Today's customers want to choose how they engage with brands, whether it's by phone call, video meeting, instant message, or in-person interaction, making a seamless omnichannel experience vital for effective customer...

Customer Stories

Potential candidates interviewing via virtual recruiting

Highly collaborative, people-centered, and always interested in taking employees and company goals to the next level, Capital One prioritizes helping its workforce stay efficient and productive, both inside and outside the office.As Capital One embraced video communications...

Hybrid and virtual events have made a clear impact on the events industry as a preferred and revenue-driving alternative to in-person experiences. Organizations of all sizes are turning to our virtual event management platform, Zoom Events, to produce ticketed, live events...

Spring is here, and as greener grasses approach, we’re releasing some fresh features and products to put some ‘spring’ into your communications as well! In this update, we’ve provided a range of features to help you and your teams enhance, protect, and streamline your...

Modern communication solutions like video conferencing have transformed our ability to collaborate and get more done together in a digital space, whether in the office, at home, in the classroom, or somewhere in between. However, capturing and directing the energy,...

Maximize the Impact of Your Virtual Event With Hubs From Zoom Events

Virtual and hybrid events have proven to be a valuable solution for organizations to deliver measurable impact and results during a time of limited in-person experiences. Now, as attendees’ expectations evolve, virtual event platforms are a necessity to produce engaging,...

Providing users and teams with innovative solutions that empower them to be productive is critical to the success of any organization. For organizations with teams distributed across the globe and hybrid or remote employees, this is especially true. Creating these...

Virtual events not only have become more common but are now a critical marketing tool to reach and engage more people. But simply streaming a panel discussion online or presenting a thrown-together deck isn’t a “virtual event” by today’s standards.Today’s virtual events...

Video has revolutionized sales communication, with 67% of sellers saying it is easier to close deals with their video feed turned on during their sales calls. What if you had a solution to help you identify the most and least effective strategies in those calls and improve...

Planning a Campus Event? Here’s How to Go Virtual With Zoom Events

Whether you’re preparing for end-of-year festivities like commencement or alumni gatherings, or planning ahead for next year’s new student orientation, many institutions are looking to reach a wider audience through virtual and hybrid event experiences.Virtual and hybrid...

If managed correctly, a problem with a product or service isn’t the end of a customer relationship. However, quickly resolving issues can be challenging, particularly if the customer is angry, frustrated, or uncooperative. Learning how to de-escalate angry customer calls...

Gone are the days when you worked for a company where everyone lived near the office and worked in-person five days a week while one or two colleagues were remote. When full-time, in-person work was the norm, meetings and everyday work styles were not inclusive or...

Ah, the office — how absence has made the heart grow fonder! As people make their way from the home office back to the actual office, some of us might need a little refresher on how to actually work there.So we’ve put together a few reminders on how to get back into the...

Customer Stories

Zoom powers Ireland's hybrid work vision

Successive Irish governments have struggled to address concerns that opportunities in Ireland are overly concentrated in its capital, Dublin, at the expense of rural and regional communities. However, the widespread adoption of video communication platforms like Zoom since...

Work is now anywhere: home, the office, airports, coffee shops — you name it. To stay connected with colleagues and customers, regardless of location, you need to master the art of hybrid collaboration. Our Building Forward webinar featured renowned body language and...

As a developer platform provider, it’s our responsibility to not only provide robust tools and resources to help you build apps and services for your customers, but also help you go to market with those solutions. This includes helping to drive the discovery and...

At Zoom, our teams are always thinking of new ways for you to enhance your communication and engage with others, whether you’re in the office, at home, or somewhere in between! We’re excited to announce our latest round of updates to our platform, and we can’t wait to see...

Today we are pleased to announce the publication of a Data Protection Impact Assessment (DPIA) on Zoom’s Meetings, Webinar, and Chat services published by SURF. On behalf of its members, SURF negotiates with major software suppliers to procure and assess their tools’...

The team at Zoom is committed to simplifying the process of creating a reliable and dynamic hardware ecosystem that supports all the new ways of communicating, which is why we created our Zoom Hardware Certification Program. The Zoom Hardware Certification Program, which...

2025 Big Switch Off: How Will It Impact UK Businesses?

In 2015 the UK’s British Telecommunications (BT) announced that Public Switched Telephone Networks (PSTN) and Integrated Services Digital Networks (ISDN) will cease service from 2025.Known as the “Big Switch Off,” this migration toward cloud-based telecommunications will...

2022 is in full swing, and as we prepare for upcoming virtual events, we’re all on the lookout for tools to take our presentations from mundane to magical. In order to inspire and engage our audiences virtually, we need to elevate our online presentations. Whether you’re...

As the world has worked through significant changes over the past few years, video communication has become a critical solution for connection and collaboration. The impact that video communication has had on our daily lives has resulted in more developers building video...

Financial Services

With employees and clients alike opting for virtual communication, organizations with specific compliance requirements, like financial services institutions, can’t always rely on a paper trail to help regulated workers manage information. Regulated users — Zoom users in...

Another month brings another round of updates to the Zoom platform, and we can’t wait to see how you leverage these new features in your daily communications.Our latest improvements include features to help create equity in your events, meetings, and applications, improve...

Introducing Zoom Contact Center, our AI-first, omnichannel contact-center-as-a-service solution built to empower agents to deliver a total customer experience across multiple digital channels.

If you're like most event professionals, you're always on the lookout for new and innovative ways to create value for your attendees. You know that to stay competitive, you need to offer experiences that are unique and engaging. Much like many of our daily activities will...

As organizations around the world adjust to new work models where employees have the opportunity to work from both the office and remote locations, “hot desking” has become increasingly popular. This resource management concept enables employees to reserve workspace...

How a Flexible Work Environment Can Support Educators — and Help Address Faculty Burnout

Long hours on campus attending faculty meetings, holding office hours, conducting research, and planning lessons — all in addition to time spent in the classroom — have contributed to stress and overwork for educators, making faculty burnout a common topic of concern even...

Over the last decade, podcasts have gone from a niche form of media to a nearly ubiquitous art form. Amidst the podcast boom, Zoom has become a trusted podcasting solution with our host of audio and recording capabilities, reliable VoIP, and high-quality video.Hear from...

From instant messaging on Zoom Chat to quickly scheduling Zoom Meetings to even making frictionless calls with Zoom Phone, the Zoom desktop client — downloadable Zoom app for your computer — helps users quickly and safely launch the communication channel of their...

Create Meaningful Virtual Event Interaction with Expo from Zoom Events

Looking for ways to make your virtual event feel like an in-person experience? Want to help drive more meaningful connections for your virtual and hybrid attendees? You’ll love Expo from Zoom Events, now available as part of your Zoom Events license.Expo can help create...

Happy New Year! As we move into 2022, we are excited to bring you our latest update and provide you with the tools you need to take your communication and collaboration to the next level. This update includes new features and functionality such as the ability to enable...

Zoom is continuing to reach new users around the world, according to Okta’s 2022 Businesses at Work Report.As organizations navigate a period of rapid work transformation, Okta’s report assesses the applications that play a fundamental role in enabling collaboration and...

Today we’re excited to announce that Zoom has expanded our list of solutions currently available on the General Services Administration (GSA) Schedule 70, which now includes the FedRAMP-approved version of Zoom Phone and an expanded variety of Zoom Webinars licenses, as...

Zoom Events helps you to seamlessly create and manage virtual events of any size. In addition to providing event managers and hosts with valuable tools like event hubs, interactive chat-enabled lobbies, and comprehensive event reporting, Zoom Events allows you to flexibly...

5 Common Communications Challenges — and 5 Tips for Effective Communication in the Workplace

Whether you’re working from home or in an office, communication is critical to the success of your organization and its employees. Effective communication plays a key role in building strong, productive teams that work collaboratively toward a common goal. On the other...

After a year of hard work and dedication, there are few better ways to wrap up the year than a company party! These events give everyone the chance to come together, share stories and laughs, and celebrate the year’s successes, which is important for team and company...

Healthcare

3 Ways Virtual Collaboration Is Transforming Life Sciences

From developing lifesaving treatments and therapies to building cutting-edge medical technology, pharmaceutical, biotech, and medical device companies are changing the way people live and manage their health. The way these companies operate is changing, too — with globally...

The new year provides an opportunity for us to make resolutions, set intentions, and establish professional and personal goals. As we dive into 2022, what better way to track your progress than in your everyday syncs, meetings, and social gatherings?Zoom Apps enable you to...

Going Back to Online Learning? Features Designed for Your Virtual Classroom

As you and your students prepare to start the spring semester, does the ever-changing COVID-19 situation have you rethinking a return to in-person learning? Perhaps you are revisiting a hybrid model or offering online learning options. If so, you’re not alone — many schools...

Whether you're collaborating in a conference room environment, engaging in a virtual event, or connecting over the phone, you want to feel confident that the solution you're using is secure and capable of safeguarding your important communications. That’s why we at Zoom...

Video-connected learning spaces are becoming a prerequisite for teaching and learning success in many educational institutions. Whether courses are 100% remote, hybrid, hyflex, or in person, seamless video and audio connectivity allow instructors to share content with ease,...

A Look Back and Looking Ahead: Game-Changing Zoom Innovations You May Not Have Heard About

In 2021, the world was faced with new challenges as organizations began to plan their safe return to the office while simultaneously accommodating their employees working from home. At Zoom, we’ve been hard at work developing the solutions and features our users need to...

At Zoom, we are constantly innovating and evolving our platform to deliver frictionless solutions that meet our users’ current and future needs and bring them happiness. We understand that the way people connect, learn, work, collaborate, attend events and much more has...

4 Tips to Make Your Virtual Holiday Gathering Merry and Bright

Celebrating the holidays over Zoom this year? If you’re unable to gather in person, it’s still possible to watch your loved ones open gifts, share a New Year’s toast, and crown an Ugly Sweater Contest winner. From custom backgrounds to new games, here are four tips to make...

New From Zoom: Workspace Reservation, Video Mail, and More

Happy holidays from everyone at Zoom! We have a number of exciting updates and new features we’re releasing this month to streamline the flow of your meetings, provide additional ways to catch up with your coworkers, reduce friction in the hybrid work experience, and...

Meeting SDK Updates: List SDK Apps on the App Marketplace, Leverage New Web Component View

Zoom’s SDK team is pleased to share another update related to our Zoomtopia 2021 Developer Keynote announcements. We’ve introduced new tools within our App Marketplace to give you additional distribution options, more access controls, and more flexibility in designing your...

Zoom is proud to accept the 2021 Global Webinars and Virtual Events Market Leadership Award from analyst firm Frost & Sullivan. The award recognizes Zoom for innovating and creating new products, solutions, and services that meet ever-evolving customer needs, including...

While the onset of widespread remote work was novel for a traditionally in-office federal workforce, the experience proved that virtual government work is not only possible, it may even be preferred. Whether you are commuting into Washington D.C. every day or sitting in the...

How ‘Video On’ Positively Impacts You, Your Teams, and Your Business

With the abrupt shift from in-person to remote and hybrid work in the last two years, organizations used video communication software to adapt quickly and make collaboration seamless for distributed teams. Such tools have both audio and video capabilities, allowing...

Instant messaging, otherwise known as chat, has become one of the most popular tools for organizations as it offers a fast, effective, and flexible method of communication that enhances productivity and streamlines workflows. The Zoom platform provides leading communication...

Zoom Recognized for Innovation, Long-Term Potential as Part of Fortune Future 50

We are honored and humbled to be named to Fortune’s 2021 Future 50 list, which recognizes innovative companies with high-growth potential who are creating meaningful value for their customers.As Fortune mentions in the Future 50 report: “Resilience and the capacity for...

It's 8:06 am. Your meeting started at 8:00 am. Fumbling to hide the coffee you just bathed your shirt in and hoping it looks more like a pattern. You're stressed out and still trying to join the morning meeting. You're unsuccessfully trying to look awake and hide the...

Zoom Phone Nomadic E911: Are You Ready for RAY BAUM’S Act?

In 2019, the Federal Communications Commission (FCC) adopted E911 regulations designed to simplify 911 dialing from business phones and to assist first responders in locating callers who dialed 911 from a business phone. The regulations set deadlines for compliance that...

13 Companies Receive Funding as Part of Second Batch of Zoom Apps Fund Investments

As part of our continued commitment to improving how our customers connect virtually, Zoom is proud to announce that the Zoom Apps Fund has completed its second batch of investments into Zoom’s developer ecosystem.These investment efforts are part of a $100 million global...

When many of us switched to working from home, we became accustomed to getting a clear view of everyone’s faces in Zoom Gallery View. The hybrid work environment, with employees hosting meetings in office conference rooms while others attend from home, complicates the...

Here’s How You Zoomed Over the Past Year

If you’re like me and everyone else across the globe, you’ve spent a lot of time on Zoom this past year — for work collaboration, personal connection, and everything in between. We are pretty curious people here at Zoom, and we LOVE data, so that got us wondering: How long...

Parks Program Brings California's Natural and Cultural Wonders to 1 Million Students and Counting

Dive into the deep sea off the Northern California coast, explore a forest of towering redwoods, or catch a glimpse of one of California’s largest land mammals, the tule elk. These are just a few of the interactive virtual field trips offered by the Parks Online Resources...

New From Zoom: Enhanced Slide Control, Advanced Polling, Attendance Status, and More!

As we enter the holiday season, we’re excited to bring you a bundle of new updates and features! In our latest product update, we’re providing a range of features to help you add your own personal touch to your digital events and take your customer service efforts to the...

Raise More Money During Your Zoom Events Fundraiser with Corporate Matching via Pledge

Happy Giving Tuesday! We wanted to share a new way to help you elevate your fundraising efforts when you’re using Zoom Events. Event hosts can now offer corporate matching on Zoom Events using the Pledge integration, so you can raise even more money hosting a virtual...

Healthcare

EHR Integrations: Simplifying Telehealth Visits for Patients and Providers

For healthcare providers looking to the future, telehealth remains an important way to enhance care delivery and meet patients where they are. Telehealth utilization has stabilized at levels 38 times higher than before the pandemic, according to McKinsey, ranging from 13%...

What a Modern Phone Solution Can Do For Your Connected Campus

For schools and universities looking to achieve a connected campus, communication plays a major role. Video, phone, and chat communication can enable a variety of impactful connections within your community — how schools and universities interact with faculty and staff,...

Organizations around the world depend on the latest technology and hardware solutions to power their business. However, with technological advances happening at such a rapid pace, these organizations also need a cost-effective and highly scalable method of receiving the...

Thought Leadership

Over 50% of the cortex, the surface of the brain, is dedicated to processing visual information, occupying more space than anything else we do.In fact, according to bestselling author Dan Roam, using visuals to tell stories is one of the most powerful ways to get a message...

Powering Your Business with Zoom’s Communications Platform

Zoom powers the world's leading organizations across multiple sectors through our portfolio of communication products and services. You don’t have to be operating one of the world’s largest enterprises, though, to take advantage of all Zoom has to offer.Zoom’s...

For U.S. federal, state, and local governments, clear communication is mission-critical. It’s vital these agencies are able to connect with all their constituents, including those who speak a second language or are differently-abled. That’s why we’re pleased to announce...

As we approach the end of 2021, organizations across the globe are preparing their teams for the hybrid workspace. Managing both in-office and remote employees presents unique challenges to companies as they strive to equip their teams for success.As Zoom considers this...

At last month’s Zoomtopia, we gave our attendees a sneak peek at some new features to help you enhance your critical business communications and empower your distributed teams. We’re so excited to bring you some of these much-awaited features this month, including new Zoom...

Last month, we successfully hosted more than 33,000 global attendees at Zoomtopia 2021 using our very own Zoom Events solution. Today, we’re thrilled to announce that Zoom Events license holders can now host their own multi-day and multi-session conferences!With the...

Attention, Educators! New Ways to Enhance Classroom Engagement and Simplify Administration

With the school year in full swing, we’ve got a bunch of new and upcoming features designed specifically with our education community in mind. Learn how you can enhance the classroom experience, improve lesson planning, and simplify Zoom account administration with the...

Zoom’s Auto-Generated Captions Available to All Free Users

We are pleased to announce that auto-generated captions (also known as live transcription) are now available on all free Zoom Meetings accounts. This feature, which provides automatic captioning during a Zoom video call, is also available for paid Zoom Meetings and Zoom...

Zoom is a powerful platform, not only for the unified communications solutions we natively offer, but because of the possibilities our developer solutions help make a reality. Across the globe, developers, partners, platform integrators, and ISVs are building all-virtual...

The world of work has changed. Work is no longer restricted to the office, and communication and collaboration can take place anywhere across a wide range of devices. Organizations need to provide communication solutions that enable this flexibility and that readily...

Get More Out of Your Meeting Spaces with Zoom Rooms

Organizations across the world have adjusted their operations to address the unique challenges presented by the pandemic, including redesigning workspaces to improve safety and collaboration, as well as offering a blend of mobile, home, and in-office working arrangements.To...

It may sound like something out of a horror movie, but one problem affecting your conference room usage might be zombies. We aren’t referring to the undead monsters that hunger for brains — we’re talking about “zombie meetings.” A zombie meeting, sometimes called a ghost...

A sense of belonging and community is critical to building effective teams and a thriving company culture. But as workers become increasingly dispersed between remote workspaces and offices, staying connected with employees and creating the strong connections that enable...

5 Zoom Apps to Upgrade Your Teaching and Learning Experience

School is officially in session! The demand for practical tools in the online classroom is greater than ever. Whether you’re looking to organize your classroom or bring some fun to your virtual discussions, Zoom Apps has you covered.

We’re fresh off of Zoomtopia 2021, and we are so grateful to those who attended to learn more about Zoom and the innovations we are developing. In this month’s release, we’re bringing you new capabilities across the entire platform, including a few we talked about for the...

How Did We Put On Zoomtopia 2021? With Zoom Events Conference

Zoomtopia 2021 was our second all-virtual user conference with more than 33,000 guests attending from all over the world! It was particularly special for us because we were able to showcase some exciting new virtual event possibilities with Zoom Events, our all-in-one...

Shared Backgrounds, the third in-house-built app for Zoom, is coming this fall! It was developed by seven interns working on the Zoom Apps project over the course of the summer. While still being finalized, the Shared Backgrounds app will allow for easy sharing of...

We’re so excited to bring you Zoomtopia 2021! We can’t wait to share the latest updates to our platform. We hope these innovations will continue to transform how our customers empower hybrid teams, connect workstreams, and engage their communities. Here are some of the most...

As today’s organizations face a complex and advanced threat landscape, we want to help equip them with the tools they need to mitigate risk. Our customers’ needs sparked the rollout of our new end-to-end encryption (E2EE) offering last October, and now we’re taking the next...

Zoom continues to pour resources into the Zoom Developer Platform because we believe in enabling innovation. Developers are leading the charge in building the future through collaboration, education, gaming, and other applications, and we want our developer ecosystem to...

Coming Soon: A Whole New Way to Collaborate Using Zoom Whiteboard

One thing we’ve learned over the past 18 months is that you don’t have to be in person to collaborate effectively. And with the anticipated launch of the all-new Zoom Whiteboard, we’re further enabling teams to bring their ideas to life, no matter where they are.We are...

As we plan to return to offices and establish a hybrid workforce, it’s clear that technology will play an increasingly crucial role in how we experience our workspaces. Remote collaboration and communication have become a necessity for the future of work. It’s therefore...

Zoom Invests Additional $30 Million in Neat to Further Innovate the Modern Workspace

Hello, all! We’re extremely excited to announce an additional Zoom investment in Neat, a pioneering video device company and one of our trusted hardware partners.This $30 million investment is our third investment in Neat - bringing Zoom’s total investment to $41 million -...

Best Practices for Elevating Your Internal Virtual Events

As more organizations move to a hybrid work model, engaged, satisfied employees are key to an effective hybrid workforce. To keep such a dispersed workforce connected, many organizations are engaging employees through interactive virtual events. However, the challenge is...

Practical steps to help protect your content and deliver a smooth, professional webinar experience.

Organizations around the world are transforming their operations to meet the needs of a hybrid workforce and ensure that all employees can enjoy the same resources, whether they are on-site or remote. This includes offering a completely digital onboarding process for new...

In just over four months, the Zoom Apps Fund has completed its first batch of investments in Zoom’s developer ecosystem. These efforts are part of a $100 million global venture fund conceived to support Zoom Apps and partners building apps and integrations on the Zoom...

Communication solutions like email and video meetings have revolutionized how we connect and collaborate across distances. But a jam-packed schedule and an overflowing inbox don't help you get actual work done.With real-time collaboration tools like Zoom Chat, you can...

New From Zoom: Start Using Focus Mode, Limit Screen Sharing, and Seamlessly Transfer Meetings

Another month brings another round of updates to the Zoom platform, and we are so excited to see how our latest features and product updates will impact how you engage with others on our platform.This month’s releases help users further secure and streamline their...

As companies around the world shift toward a hybrid work model, they’ll need to provide remote workers with the same capabilities as on-site workers so they can effectively communicate and collaborate. Last July, we launched our Zoom for Home offering to help organizations...

Quick, effective communication is critical to success and productivity, especially for hybrid organizations, and it’s why more businesses rely on a cloud chat solution. With the ability to send screenshots, documents, and files, as well as launch video and phone calls at...

You don’t get many opportunities to inform, engage, and connect with your entire workforce at the same time, so it’s important to make the most of your virtual all-hands meetings. Here at Zoom, we strive to produce bi-monthly all-hands events that engage and excite our own...

For many organizations around the world, 2020 was the year that digital transformation accelerated faster than anyone could have expected. As a result, the demand for platforms as a service in industries such as telemedicine, telehealth, and education has increased...

Webinars connect your company with prospects and customers, helping to generate leads and facilitate engagement. But time is precious, and your competitors are undoubtedly competing for the same mindshare. You want to provide a professional, valuable resource for those...

Virtual job interviews are an efficient way for businesses to quickly evaluate candidates and attract top talent across the globe. With Zoom Meetings, recruiters can easily schedule and host interviews to connect with candidates, taking advantage of Zoom’s seamless...

5 Essential Zoom Phone Integrations for SMBs

Integrations enable individual applications that are designed for their unique purposes to work with one another seamlessly. In a recent webinar titled “5 Essential Zoom Phone Integrations for SMBs,” we explained how Zoom Phone integrates with popular applications such as...

At Zoom, we’ve seen our platform used for public celebrations, company conferences, exercise classes, and so many other events and experiences. That’s why we’re thrilled to have recently launched Zoom Events — an all-in-one platform designed for digital events that acts as...

We’re honored that millions of people around the world use Zoom Meetings to collaborate and stay connected. However, without precautions, meetings that are designed to bring people together could be attended by a person who is not invited. Disruptions typically occur when...

As the hybrid workforce slowly becomes a reality, some employees will return to work safely, while others may remain remote, or a mix of both. Organizations will need to find ways to keep their distributed workforce connected and ensure all employees can engage in the same...

Elevate Your Virtual Experiences With Zoom Events

We are excited to officially unveil Zoom Events, an all-in-one platform with the power to create virtual experiences that attendees will love.Zoom Events provides everything you need to confidently build, host, and manage a virtual or hybrid event, whether it’s a large...

We’re excited to announce the release of Zoom Apps, a new type of in-product integration that lets you bring your favorite apps right into your Zoom Meetings. We know video meetings have become a big part of how you stay connected — for work, school, and everything in...

Providing solutions that empower our customers to create deeper connections and get more done together is at the core of our mission to deliver happiness. In this month’s update, we’re excited to provide new features and functionalities to help you better connect with your...

Since 1917, Forbes has championed success by celebrating those who have made it, and those who aspire to make it. Forbes convenes and curates the most influential leaders and entrepreneurs who are driving change, transforming business, and making a significant impact on the...

As employees return to the office, how do you ensure your workspaces help them feel connected with their remote counterparts while ensuring these remote employees enjoy an equitable communications experience? With Zoom Rooms!Our latest updates to our Zoom Rooms solution...

E2Language (E2L), a language test preparation company, is a key resource for people who are looking to improve their English language skills to pass high-stakes English language exams. The organization offers a wide range of fully online courses and live classes and...

One of the cool things about whiteboarding is the magic that can happen through collaboration. As more of our work meetings and school classes mix in-person and virtual participants, real-time collaboration isn’t always as seamless for everyone.Zoom’s whiteboarding feature...

We just launched Zoom Phone Appliances, purpose-built business productivity endpoints that provide both Zoom Phone and Meetings capabilities, this month, and we’re already adding updates!Zoom Phone Appliance devices streamline collaboration with premium audio, video, and...

Stevens & Bolton, a leading UK law firm, has been providing exceptional legal assistance to its clients for the last 150 years. Attorneys at Stevens & Bolton are highly experienced and have a wide range of expertise including banking, finance, real estate,...

We’re dedicated to creating the innovation that enables safe, dynamic, and frictionless communication, and in our latest update, we’re providing exciting features to help streamline your Zoom experience and create a safe and effective workspace.These updates include Caller...

New! More Easily Add and Manage Your Pronouns in Zoom

Care is our core Zoom value, and we understand that providing options for people to share more about themselves is important for improving everyone's Zoom experience. Numerous users have shared how they’ve been manually adding pronouns to their names and profiles within the...

The world of work is changing. In the past, organizations have traditionally followed one of two work models: in-office where everyone is in the office every day, or remote, where employees work in off-site locations that are located wherever they are. However, recent...

How Storytelling and Conversation Build Human Connection in a Digital World

The COVID-19 pandemic left many of us yearning for deeper human connection as an antidote to loss, loneliness, and social isolation. In the absence of physical presence, video has become a lifeline, a way to connect, share experiences, and even communalize grief and...

Introducing Zoom Phone Appliances, a Complete Zoom Phone and Meetings Experience

Today we’re excited to launch a new category of devices, Zoom Phone Appliances, purpose-built business productivity endpoints that provide both Zoom Phone and Meetings capabilities. These devices enable users to collaborate effortlessly with colleagues and clients using...

As organizations have become larger and increasingly more dispersed, digital communication has become a critical tool for businesses of every size. Phone calls and emails have been a staple of digital communication for years, enabling people to stay connected even from a...

Thought Leadership

When I joined Zoom as a CIO advisor, I attended a webinar where I listened to our CEO, Eric Yuan, describe how he wanted to make video meetings better than in-person meetings. Thank goodness it was a webinar, because I’m not great with my poker face, and I’m sure my...

New iPad Pro Updates! Stay in Frame as You Zoom, See More People in Gallery View

Attention all iPad Zoomers! You’ve got some great new features coming to the Zoom app on Apple’s latest iPad Pro models, which were announced at Apple’s Spring Loaded event on April 20.Two new features – support for Apple’s Center Stage and expanded Gallery View – will help...

Last month, we announced new in-product privacy notifications designed to make it easier for our users to understand who can see, save, and share their content and information when they join Zoom Meetings. These notifications were created to provide important information...

A year after the beginning of the COVID pandemic, cultural organizations have had to adapt in new ways to make art accessible to the world in a time when it is needed most. The Old Vic, the most renowned independent theatre in London, found great success in pivoting from...

Graphic illustration of the Zoom application running on a laptop, next to a paper checklist

Today is Global Accessibility Awareness Day, and we wanted to take a few minutes to help raise additional awareness on the challenges virtual meetings can present to those with audio and visual disabilities.We here at Zoom work closely with leading accessibility...

New: The Zoom Events Platform for Virtual Experiences

In October 2020, Zoom announced the launch of its events platform and marketplace called OnZoom. OnZoom (in Beta) has provided paid Zoom users with a comprehensive solution to create, host, and monetize events like fitness classes, music or art lessons, theater...

While COVID-19 forced the public sector to evolve its traditional process, the experience proved that not only is government work possible fully remote, some it is better because of it. For instance, virtual and hybrid community meetings have proven to be more inclusive and...

Over the past year, we’ve seen our customers use Zoom in new and incredible ways to stay connected during the pandemic. From transforming service delivery to creating engaging digital learning experiences to hosting large virtual events and social gatherings, our users have...

A Hybrid Future: New Survey Shows What Areas of Virtual Life Are Here to Stay