Your guide to getting started with ZoomMate
Everything you need to start using ZoomMate: notes, search, workflows, and AI tools — all inside Zoom Workplace.
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Meeting intelligence is only valuable if something happens after the meeting ends.
Published on August 11, 2026
Robin Bunevich is a Product Marketing Manager at Zoom. She oversees product marketing and strategy for Zoom AI. After three years of leading marketing for Zoom’s Event Solution products, and launching one of the fastest growing products at Zoom, Zoom Events, she is now focused on helping organizations seamlessly adopt AI into their workflows. Prior to Zoom, she ran marketing for live events at The New York Times, and was instrumental in helping the organization transition to a fully virtual events program in March of 2020. At Zoom, Robin uses her 15 plus years of marketing and advertising experience to drive awareness and adoption for Zoom’s AI solutions.
Every day, knowledge workers generate more useful information than any organization can act on. Decisions get made in meetings. Context surfaces in conversations. Answers emerge in discussions that nobody outside the room ever hears. Getting all of that down somewhere has largely been solved. AI note-taking is just the beginning.
The harder problem is what happens next. Many organizations have gotten very good at recording knowledge, but rarely make it count. The summary exists. The action item is documented. And somewhere between the meeting ending and the work beginning, there's an email or a ping or — surprise — another meeting! And the work meant to get done doesn't get done at all.
Consider what a single productive meeting produces: decisions that need to be communicated, tasks that need owners, questions that need answers, follow-ups that need to happen before the next conversation.
A good AI note-taker captures all of it faithfully. Then a human reads the summary, figures out what matters, creates tasks in a separate system, and manually bridges the gap to the next step.
The AI note-taker captured the conversation. A human still has to do all the work of turning it into action.
When capture, context, and action are connected, work can move differently. With the right setup, a meeting ends and summaries can be automatically routed to the right people with owners and deadlines attached. A question that came up mid-meeting can be answered by searching across past conversations, shared documents, and connected systems. The follow-up promised to a customer can be drafted with the conversation context already woven in.
And none of this means that everyone has to be on the same platform. Many AI note-takers work wherever meetings happen — video calls, phone calls, in-person conversations — because they use system audio rather than being built for one specific tool. Many AI note-takers are designed to follow your teams across meeting environments, not just a single platform.
Many organizations have already accumulated multiple AI tools, each with its own data policies, compliance requirements, and management dashboard. Research shows employees using AI-enabled collaboration features reclaim an average of three hours per week, but that value is hard to measure and harder to govern when it's spread across tools IT doesn't control.* When capture, context, and action run through a single platform, IT gets a unified place to set policies, one control panel, and one way to manage it all. The intelligence is built to scale. The overhead doesn't have to.
This isn't a vision of what AI could do someday. It's what happens when capture, context, and action run through one platform.
My Notes works across Zoom, Microsoft Teams, Google Meet, in-person — using system audio. AI features built into Zoom Workplace are designed to add intelligence across meetings, chat, and phone, helping keep context connected. And ZoomMate can connect that intelligence to the tools your teams already use, helping turn conversations into completed tasks, drafted follow-ups, and finished work.
My Notes and core AI features are included with eligible paid Zoom Workplace plans. ZoomMate is available as a paid add-on that brings AI agents, workflows, and the ability to connect to supported apps like Salesforce, Jira, Google Drive, and OneDrive.
Work can move from conversation to completion. One platform, a unified way to manage it, no matter where your team does their best work.
*Deloitte, commissioned by Zoom, "The Productivity Payoff of Next Generation Collaboration," 2025.
