The latest from the Zoom blog

Zoom Phone Mobile is here: AI-first business calling for your native mobile dialer

Zoom Phone Mobile brings enterprise-grade calling to your mobile phone's native dialer — with cellular reliability, centralised IT control, and built-in AI. Now available in the UK.

How Bonsai replaces the freelancer tech stack

Bonsai replaces your entire freelance tech stack — manage proposals, contracts, time tracking, invoicing, and payments all in one place. Get started today.

Discover what agentic AI is and how it works.

Agentic AI systems utilize Large Language Models (LLMs) to break down complex goals into a series of executable actions. Read on for examples and how they work.

When action catches up to ideas: the next phase of work

Discover how Zoom is building the AI‑first platform to close the gap between what gets discussed and what actually gets done

Beyond registrations: measuring webinar ROI and impact

Discover how to measure the true ROI and business impact of your webinars — beyond registrations and attendance. Learn which event metrics reveal audience intent, drive pipeline growth, and help you tell a results-focused story your leadership will value.

When "good enough" becomes great: Upgrading your professional services toolkit

Learn how professional collaboration tools help consultants, coaches, and small firms level up their professional image from free-tier limitations.

See your AI impact in real time with the Zoom AI Companion ROI Dashboard

AI tools are saving employees hours each week—but most organizations have no idea where that time goes. The new AI Companion ROI Dashboard shows account owners and admins exactly where those gains are happening and helps organizations turn them into tangible results.

Your revenue tech stack is failing your team. Here's the fix.

Most sales tech fails because it expects reps to find insights. Learn why intelligence should find your team and how AI-native tools make it happen.

Don't lose your lunch break to work. Learn how knowledge workers can use AI tools like Zoom AI Companion to save time daily and reclaim their dedicated break for better focus and less stress.

Stop reviewing reports. Start running the business with your CX data.

Learn how customer experience analytics can transform CX data into actionable insights. With CX Insights, leaders can move from reporting to diagnosis and action.

AI that connects conversations, and the people behind them

Discover how Zoom Virtual Agent redefines the AI chatbot experience by connecting conversations across chat, voice, and automation.

Why small retail businesses are missing calls (and how an AI receptionist can help)

Small businesses miss around 62% of calls. Discover how AI receptionist technology is helping brick and mortar retailers answer every call and capture more opportunities.

Leading in the AI era: The human way forward

Discover how Zoom is redefining leadership in the AI era—by leveraging technology to amplify human connection, empower solopreneurs, and drive trust-based growth.

AI avatars, async video, and zero filming—how small businesses are creating professional content in minutes

Chatbot statistics for customer service teams

With their rigid scripts and limited responses, old-fashioned, rules-based chatbots never really took off. Today’s AI-first chatbots are different.

What is speech analytics and how does it work?

Explore essential insights on speech analytics, its use cases, key features, and FAQs to enhance your contact center’s performance and customer satisfaction.

52 employee engagement statistics for the modern workplace

Explore key employee engagement statistics demonstrating how recognition and transparent communication directly enhance productivity and retention.

Call center voice analytics: Benefits, use cases, and how it works

Call center voice analytics rely on AI technology to understand speech and voice cues to improve the customer experience. Learn more in this guide.

How to get a business phone number: A practical guide

A dedicated business phone number helps you project credibility, stay organized, and build trust with every call.

AI in call centers: 6 use cases for any business

An artificial intelligence (AI) call center is a call center powered by AI technology that can help with customer inquiries, call de-escalation, and analytics.

CCaaS is a cloud-based solution for managing customer interactions, offering scalability and integration without on-premises hardware. Learn more.

A group of team members sitting around a table in the office.

Improve productivity with the latest workplace communication statistics. Learn the financial cost of poor communication and how to improve your team’s efficiency.

Synchronous vs. asynchronous communication: Examples and when to use each

Learn what synchronous and asynchronous communication are with examples. Understand their benefits, drawbacks, and ideal situations for each.

Learn the differences between VoIP and landlines, including the pros and cons of each. Determine whether VoIP or landlines would be better for your business.

How to call a phone from a computer in 5 simple steps

Learn how to call a phone from a computer in five easy steps with Zoom. Simplify workflows, manage customer calls, and connect with your team faster.

Learn how to start a podcast with this step-by-step beginner's guide. From choosing your topic to recording your first episode and growing your audience.

Learn what meeting minutes are, why they’re important, and how to write them effectively. Browse 3 examples to help you write effective meeting minutes.

15 customer service examples that exceeded expectations

Discover exceptional customer service examples that build brand loyalty. Learn the key elements of great service to boost your business.

Never miss a customer: How AI Receptionist is helping small retail businesses

Discover how AI Receptionist helps brick and mortar businesses deliver faster service, book appointments 24/7, and never miss an opportunity.

Zoom is evolving from a platform where work happens to one that completes it—connecting context across conversations and finishing tasks automatically.

What is call center shrinkage and how can you reduce it?

Call center shrinkage is the percentage of scheduled agent time lost to breaks and other activities, reducing customer interaction availability. Learn more.

From digital clutter to knowledge assets: Rethinking corporate video

Organizations generate massive amounts of video data. Discover how Zoom Video Management uses AI to help turn scattered recordings into searchable, organized knowledge assets that can reduce search time and enable content sharing across teams.

Team collaboration leads to successful projects and a competitive advantage for organizations. Read on for 11 tips to improve teamwork.

38 must-know call center metrics and KPIs for 2026

22 min read

Explore the different call center metrics you can track. Discover how to improve your customer service and reduce operational bottlenecks.

VoIP allows you to make voice calls using an internet connection instead of a traditional phone line. Read on to learn more.

call center agent talking into headset in front of computer screen with a call center dashboard

19 min read

Learn how to create a call center dashboard with key metrics and design best practices that drive efficiency and boost customer satisfaction.

18 min read

Task prioritization means focusing on the most important tasks first. Discover 12 techniques to help streamline your workload and reduce stress for a more productive day.

Call center workforce management: A complete guide

Call center workforce management is the process of optimizing how call center workforces operate at scale. Here are our top implementation tips.

Unified communications integrate various communication tools into a single platform for seamless collaboration and efficient business communication.

Two employees sitting at a desk watching a company all hands in a Zoom conference room

Learn what employee engagement is and why it’s important, with 10 actionable tips to improve employee engagement in your workplace.

Explore 12 hybrid work trends that uncover the state of flexible work in 2026 and how to navigate the future of work in the years ahead.

Discover how Zoom transformed its customer experience with AI innovation. Learn how Zoom Virtual Agent helps teams move from reactive support to proactive engagement, improving satisfaction and efficiency across every channel.

From reactive to proactive: How AI reshaped our customer experience at Zoom

A contact center is a centralized hub to manage customer communications across multiple channels and enhance the customer experience.

Part 3: The SMB AI Balance

Part 2: The SMB AI Balance

Part 1: The SMB AI Balance

Virtual event content doesn't have to be one-and-done. Learn three priorities for turning webinars into revenue-driving assets through strategic repurposing, better metrics, and smarter follow-up.

What's ahead for virtual events: Three priorities that will define success

Your business may be small, but your phone needs aren’t.

Advanced call handling and team coordination without the complexity or cost of an enterprise contact center solution

Two businesswomen sitting at a laptop, discussing task management strategies.

Learn what a task management workflow is, its benefits, and how to choose the right task management workflow solution.

From static models to self-improving agents

A new architecture for enterprise AI

Fresh insights from the Zoom Small Business AI Report

Sales

Smarter agents with deeper context: The next frontier in revenue AI

Discover how context transforms revenue AI from simple automation to a powerful, human-centric tool for sales success

Stanford x Zoom: Making it easy for student-athletes to connect and be their best off the field

Discover the impact of Zoom Rooms, our video conferencing room system, at Stanford University.

A group of people seated at tables in a conference room, focused on a large screen displaying a Zoom meeting.

Explore seven types of work environments, who they’re best for, and examples. Plus, learn how to create a positive workplace for your employees.

A man wearing a red shirt talks to someone on the phone.

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.

AI in healthcare: Delivering smarter care with a personal feel

Explore how AI in healthcare balances automation and personal care, improving patient experiences and operational efficiency.

AI technology trends for 2026: Leadership insights from Zoom

Our executives predict how AI technology will impact 2026 with these key trends. See what's next for the year ahead.

Customer Stories

Oxfordshire County Council receives Zoom CX Excellence Europe Award

Oxfordshire County Council receives the Zoom CX Excellence Award 2025 for transforming citizen services with Zoom Contact Centre and AI, cutting wait times by over half.

Learn what hybrid work is, how it functions, and how it can improve your business’s productivity and overall performance.

What I learned from a year of virtual and in-person events

Zoom CMO Kimberly Storin shares lessons from a year of virtual, hybrid, and in-person events—and why virtual experiences should stand on their own.

18 min read

Learn how to master Zoom interviews with 20 expert tips covering tech setup, professional presentation, and follow-up strategies to get the job you deserve.

Discover the best Google Docs alternatives in 2026. Compare features, pricing, and benefits to find the perfect solution for your team.

Zoom AI: Redefining what’s possible beyond the hardest challenges

Zoom is closing 2025 with major AI breakthroughs.

10 must-know small business tech trends for 2026

Explore the latest small business tech trends in areas like artificial intelligence and hardware innovation to keep your business ahead of the curve.

From conversation to completion: Zoom AI Companion 3.0

AI that acts, not just answers

Making every click, meeting, and chat feel easier

Customer experience trends 2026: Eight analysts share their predictions

Explore CX trends for 2026 as top analysts reveal AI's impact on CX and the future of customer engagement.

32 VoIP statistics for every business in 2026

Discover the latest VoIP statistics and insights for 2026, and learn how VoIP is transforming communication for businesses of all sizes.

image of young professionals in an office setting

Discover 69 employee experience statistics that reveal the impact of these changes.

Zoom AI sets new state-of-the-art benchmark on Humanity's Last Exam

Federated innovation driving breakthrough results in complex AI testing

50 essential customer experience statistics for 2026

Explore 50 key customer experience statistics for 2026. Gain essential insights to enhance your strategy and deliver exceptional customer experiences.

AI in retail: How AI agents are revolutionizing retail customer service

Learn how AI in retail customer service is driving loyalty and efficiency with expert insights from Metrigy's principal analyst, Beth Schultz.

Zoom for Government has received authorization from the Defense Information Systems Agency (DISA) for Department of Defense (DoD) IL4 NIPRNet and internet-facing communications.

In conversation with Adrian Swinscoe: Is your contact center ready for the future of customer experience?

Join us for insights on contact center innovation from Adrian Swinscoe, focusing on AI's role in revolutionizing customer experience.

Measuring what matters to make every call, app, and AI interaction dependable

Read how dependable performance turns everyday communication into effortless connection.

A man wearing a black blazer talks on the phone.

Need a voicemail refresh? Check out 30 professional voicemail greeting examples plus tips to create a short & simple message for any business scenario.

Zoom surges ahead: Discover why IDC MarketScape 2025 puts it in the leader quadrant

Zoom has been named a Leader in the IDC MarketScape for European Contact Center-as-a-Service (CCaaS) 2025 Vendor Assessment. Discover why Zoom was recognized.

people gathered in a conference room with Zoom Rooms technology

Discover what’s new in conference room technology for collaboration, communication, and meetings. Plus, learn best practices for selection and setup.

Image of a person holding a piece of paper in front of a Zoom meeting on a laptop.

From leveraging the right tech to supporting secure online classes, keep reading for some best practices for creating your virtual classroom.

13 best Slack alternatives to boost team communication

Improve your team’s collaboration with a Slack alternative. Learn about the top Slack competitors that can help boost team efficiency.

Zoom acquires BrightHire, adding AI-powered hiring lifecycle capabilities to Zoom Workplace

Broadens Zoom’s AI-first platform with intelligent interview capabilities for millions of hiring conversations.

working professional managing tasks with task tracker templates

Organize your day with free task tracker templates. Boost productivity, manage to-dos, and keep projects on track with task tracking templates.

AI in financial services: Banking on the power of AI agents in customer experience

Uncover expert insights on how AI in financial services is enhancing customer experience through virtual agents and driving measurable results.

CX in action: Turning customers into fans the MLB™ way

MLB™ leverages Zoom’s AI capabilities to provide agents with real-time knowledge and guidance during interactions. This reduces handle times, improves accuracy, and enables consistent, high-quality service.

Handle the busywork with AI so you can enjoy the holidays

From finishing projects to finding balance, here are 12 ways Zoom AI Companion can help you head into the holidays calm, clear, and ready to celebrate.

Zoom to acquire Bonsai: Empowering small businesses to run and grow their companies

Zoom has signed an agreement to acquire Bonsai, an all-in-one client engagement platform designed for solopreneurs and small businesses.

Explore what a cloud contact center is and how it's different from traditional contact center solutions. Explore features and tips to choose the right software.

IVR is a technology used in telephony that allows callers to interact with a computer system through voice prompts and keypad selections. Read on to learn more.

From cost and consolidation to adoption and outcomes

Dive into the best communication channels for your business. Explore email, IM, video conferencing, and more to find the perfect fit for your needs.

CX in action: Skip the headache of manual workforce management and coaching

See how Amynta transformed manual workforce management into smarter, data-driven scheduling and coaching with Zoom CX.

group of 5 individuals collaborating around a laptop

Discover the latest workplace collaboration statistics and trends for 2025. Learn why collaboration matters and how to improve teamwork with the right tools.

woman sitting in front of a computer screen watching a webinar

Discover 40 webinar statistics that show how companies are using webinars for engagement and conversion and how they can benefit your business in 2025.

AI Responsibly: Zoom's Tailored Solutions for Data Governance

Learn how Zoom AI Companion supports compliance with regulations, data protection, and data residency. With flexible AI data processing options to choose from: ZMO, ZM+, and Federated, AI Companion was built to offer privacy, security, and performance.

Explore key meeting statistics and insights to improve efficiency, engagement, and productivity in your meetings with the right tools and strategies.

Making work smarter, faster, and more human with practical AI implementation

Following these principles helps IT leaders make informed decisions that align AI adoption with business priorities.

11 ways AI can lighten the load on sales teams

Discover 11 essential ways AI for sales teams accelerates deal closures, eliminates admin overload, and ensures no follow-up is missed. Explore the benefits of agentic AI and cutting-edge sales intelligence tools.

two professionals communicating in a business setting

Learn the essentials of business communication. Discover the latest technologies helping teams achieve efficient and effective collaboration.

screenshot of Zoom's whiteboard alternative to Miro

Our comprehensive guide for 2025 covers 11 exceptional scheduling apps for your various workflows and needs.

What MLB™ and The Shield Companies taught us about connected customer experiences

Discover how MLB™ and The Shield Companies enhance connected customer experiences using Zoom technology.

woman talking on a video conference call

Explore key hybrid work statistics and discover how flexible work models impact productivity, satisfaction, costs, and the future of work.

photo of a customer using AI self-service on their mobile phone

17 min read

Customers like SMS and social media assistance but still prefer to speak to reps. Learn how AI self-service reduces queues and improves issue resolution rates.

What is hot desking? Types, benefits, and how to make it work

Discover how hot desking is reshaping modern offices by boosting flexibility, cutting costs, supporting hybrid work, and empowering teams in a flexible work environment.

two workers, side-by-side, comparing a healthy vs toxic work culture

Explore 12 work culture tips to build a healthy work environment that drives engagement, retention, and performance.

76 customer service survey questions to help you excel at customer satisfaction

Discover the best customer service survey questions to enhance satisfaction and drive success. Learn tips, strategies, and examples to improve your customer experience.

How to create meaningful connections in virtual environments

If you’re struggling to build connections with virtual and hybrid audiences, here are some tips to create meaningful experiences in a virtual environment.

It’s hard for managers to stay on top of agent performance. Find out how contact center quality management helps you improve service by spotting issues earlier.

Growing your small business comes with challenges — too many tools, higher customer demands, and less time in your day. See how Zoom Workplace can help.

AI, integration, and compliance: Unpacking the latest trends and insights for IT leaders

See how IT leaders are keeping up with the latest AI advancements while prioritizing business continuity, compliance, and employee experience.

See what you might have missed in these five takeaways that will have you reimagining the future of work.

Explore the benefits of a connected customer experience: seamless integration of technology and human touch, and all the CX insights from Zoomtopia 2025.

A team video call in progress on the Zoom platform with multiple participants on the screen taking part in the meeting.

Say goodbye to Skype & hello to 2025’s top 9 Skype alternatives. Find your new favorite tool for secure, high-quality video calls & team collaboration.

People in a meeting room looking at a screen for a video conferencing call

Get a glimpse into 34 up-to-date statistics about video conferencing, including use cases, cost savings, and the impact on remote work.

Achievements

Inside the first recognition for Zoom CX in the 2025 Gartner® Magic Quadrant™ for CCaaS

Learn why our three-year journey of AI innovation and customer focus is paying off.

RingCentral alternatives, including Zoom Phone

Explore 11 of the top RingCentral alternatives that can deliver better value, easier setup, and more powerful features — find the perfect business phone system for your needs.

An agent improving call center productivity

Boost call center productivity with proven formulas, key metrics, and practical tips to improve agent performance, cut costs, and deliver better customer service.

Empowering the next generation: Zoom's $5 million commitment to AI education

Read about how Zoom is dedicating $5 million over three years to support K-12 education, as part of the AI Education Pledge.

From call to conversation: Why your phone should do more than just ring

Discover how you can replace outdated phone menus with an AI phone answering services for small businesses that can take action instead of just taking messages, without extra staff.

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.

Discover the latest remote work statistics and what they mean for employers and job seekers in 2025. Learn how flexible work is shaping the future of business.

Photo of a contact center agent working at a laptop with a headset on as they conduct a call.

Discover what a softphone is, how it works, and why to choose a softphone over a desk phone. Explore key features and benefits to enhance your business.

19 min read

Discover the best video conferencing software platforms of 2025. Compare features, pricing, and use cases to find the right solution for your team.

A business using call routing to reduce customer wait times

Call routing is the technology companies use to direct callers to the right agents. Find out how it works, its key benefits, and how AI is transforming it.

Zoomtopia 2025, our all-virtual annual user conference, is coming up! Get a sneak peek at the speakers and conversations you can look forward to, and register before it's too late.

CX in action: How to uplift agents the smart way

Discover how Zoom CX enhances customer experience while preventing agent burnout with AI-driven solutions for faster service and better satisfaction.

Learn how to optimize average handle time across calls, chats, and emails. Explore 8 simple methods to improve efficiency without sacrificing service quality.

Male customer service rep in a home setting smiling at the screen with a headset on and enjoying the value of AI in CX

Uncover the value of AI in CX and what leaders need to know to enhance satisfaction and loyalty in Metrigy’s new report.

A conference room meeting with one professional presenting customer retention strategies to the rest of the team.

Developing effective customer retention strategies helps your business thrive. Find out how to improve customer retention and why a positive experience matters.

A man talk to someone on a video conference call

Discover what contact center experience is and how it impacts customer service. Learn key strategies and tools to enhance CX and deliver exceptional service.

CX in action: How to improve the customer journey with speed and trust

Discover how Topaz Services enhances customer experience at every stage of the customer journey with Zoom's innovative CX solutions.

5 ways AI is revolutionizing how our legal team works

The real impact of AI on legal work

Customer Stories

Amplifying impact by using Zoom and Workvivo to align volunteers, colleagues, and students with one central mission

AFS keeps its people connected, engaged, and moving in the same direction

Your guide to getting started with Zoom Docs

Get to know Zoom Docs with AI Companion — follow our tips for creating collaborative docs using meeting summaries and transcripts, templates, and more.

Teams can be more effective when they have a centralized, connected space — like Zoom Chat — for sharing ideas, taking action, and keeping everyone in the flow.

Zoom Events: Revolutionizing virtual experiences with AI-first tools for marketer

Discover how Zoom Events helps marketers create smarter virtual and hybrid experiences using AI, automation, and pro-grade production tools.

Why your sales reps dread cold call blitzes and what to do about it with an autodialer

Discover how an auto dialer can boost sales and morale, transforming cold call blitzes into efficient sales opportunities.

Customer service vs. customer support: Key differences

Learn the difference between customer service vs. customer support and how to excel at both to keep customers happy.

Zoom launches AI-first Auto Dialer and enhanced revenue tools to transform sales productivity

Discover the new Zoom Auto Dialer, enhancing sales productivity with AI-driven calling and seamless CRM integration, and more tools to help boost sales team performance.

Zoom Events: Revolutionizing virtual experiences with AI-first tools for marketers

Discover how Zoom Events helps marketers create smarter virtual and hybrid experiences using AI, automation, and pro-grade production tools.

Why AI alone isn’t enough for CX success: Customer experience resolution might be the deal-breaker

Explore why customer experience resolution is critical for brand loyalty. Get insights from our latest research on AI and CX.

How small businesses can use Zoom Workplace to foster productivity, streamline operations, and better connect with customers.

photo of team collaborating on project on a computer

Discover how AI in the workplace is transforming productivity, collaboration, and innovation. Learn about key benefits, challenges, and trends shaping how we work.

A professional at their desk conducting a meeting with colleagues over video conferencing

Learn about the top unified communications solutions on the market. We cover why you should consider a UCaaS provider and what to look for.

Top 15 contact center solutions for your business [2025]

22 min read

The best contact center solutions improve efficiency and offer seamless customer care. Learn more about how to find the right contact center platform for you.

Here’s how AI is helping make Zoom meetings more inclusive and accessible

Get more accurate and more customizable captions in your next Zoom meeting.

Achievements

Delivering happiness: Why our UCaaS platform continues to delight and receive high honors from global research firm

Read why Zoom Workplace is named a Leader in The Forrester Wave™: Unified-Communications-As-A-Service Platforms, Q3 2025

25 min read

Transform your business with the top small business apps. Learn what’s on the market in 2025, what to look for, and how they’ll help your business grow.

Zoom enables next-gen AI solutions with Realtime Media Streams

Realtime Media Streams gives developers and organizations secure, real-time access to audio, video, and transcript data directly from Zoom Meetings.

Make every minute count—how nonprofits can use AI to simplify daily tasks

See why Zoom AI Companion–included at no additional cost with your eligible paid plan–is popular among time-saving AI tools for nonprofits

How to turn your CX AI ambitions into reality

Watch the Zoom CX Summit on demand to discover how to use customer experience AI to create superfans, deliver personalization, and transform customer experiences.

Collaborate like you’re in the same room, even when you’re not

Share Microsoft or Google files with your team directly from your Zoom Meeting — no sending links, no version confusion.

The 14 best Notion alternatives for documentation [2025]

Explore the 14 best Notion alternatives for your needs to streamline your productivity. Compare features, pricing, and benefits of leading documentation and collaboration tools to find your perfect fit.

From frustration to connection: The new era of agentic AI self-service

Discover how AI self-service and agentic AI revolutionize customer experience. Explore solutions like our next-generation Zoom Virtual Agent.

Zoom debuts innovations for Zoom Spaces to upgrade in-office and hybrid experiences

Today, Zoom introduced new innovations for Zoom Spaces, including AI-first experiences and collaborations with HP, Google, Cisco, Meta, Logitech, and more.

Zoom reimagines customer experience with agentic AI

Zoom CX solutions deliver smarter self-service and AI-first tools for customers and contact center supervisors.

36 call center statistics to bookmark in 2025

We gathered 36 call center statistics for 2025 to help contact center leaders stay on top of technology trends, customer needs, and KPIs. Learn more here.

Use AI avatars to generate lifelike videos for marketing, trainings, and more. Create your custom avatar or choose from pre-built avatars and backgrounds.

Maximize your time with our 7 meeting agenda examples. Learn how to keep meetings focused and productive with templates and best practices.

Bridge the best of both worlds in your next hybrid event

Tiles for Zoom is a ready-to-use way to beautifully display virtual audiences in a hybrid-first world.

Zoom announces support for Google Cloud’s A2A protocol and new Agentspace integration, advancing multi-agent collaboration

Zoom announces new partnership with Google Cloud to adopt and contribute to Agent2Agent (A2A) protocol.

Work Transformation Summit: Redefining productivity and redesigning our workflows

At our Work Transformation Summit in May 2025, we explored how to better understand what productivity is and what metrics, habits, and mindsets we need for this new AI-driven era of work.

The ultimate guide to contact center AI: Five steps to greatness

Get our practical guide for successfully implementing contact center AI without losing the human touch.

Zoom’s security journey: Our 2024 bug bounty year in review

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights.

4 game-changing benefits of AI-based transcripts and summaries in CX

Streamline customer experience with AI-based transcripts and summaries. Learn how they cut agent call times, improve training, and deliver actionable insights.

How to fix your broken meetings: Master the meeting lifecycle

If you want to improve collaboration, look across the entire meeting lifecycle — time spent before, during, and after meetings — to set your team up for success.

What is computer telephony integration and how does it work?

Discover how computer telephony integration (CTI) can improve call handling and boost customer satisfaction by integrating your CRM with your contact center platform.

25 call center best practices for management, CX, and more

17 min read

Boost performance with these call center best practices. Learn how to improve efficiency, enhance customer satisfaction, and drive business growth.

The Zoom discount for nonprofits helps nonprofit teams forge stronger connections with their communities.

3 ways Zoom Phone and Microsoft Teams work together

Learn how you can make your employees' workdays easier with Zoom App for Microsoft Teams, an integration that helps you bring Zoom Workplace into your existing Teams app.

How Zoom can help you stay safe in cyberspace

October may be cybersecurity month, but cyber awareness should be practiced year-round. Check out these tips to protect your data at work and at home.

The 10 best webinar platforms for businesses [2025]

Explore the best webinar platforms for marketing, education, and business development. Discover top features, pricing, and tips to choose the right solution.

Professional services firms: 5 tips for a smoother workday (and a better client experience)

Learn how Zoom Workplace can help professional services firms save time and improve client service.

What is omnichannel customer service? Definition + benefits

Learn how to implement an omnichannel customer service strategy to improve CX and efficiency and deliver seamless, personalized support across channels.

Zoom launches integration with Salesforce Service Cloud Voice to provide a unified interface for customers

Simplify agent workflows and enhance productivity with Zoom CX's integration with Salesforce Service Cloud Voice integration.

In this guide, we’ll share remote work tips, plus how the right tools can boost productivity while fostering a stronger, more connected team.

Zoom expands agentic skills with the launch of Custom AI Companion, Zoom Tasks, AI calendar scheduling, and more

Zoom launches additional agentic skills across Zoom Workplace, delivering on the promise of agentic AI with the Custom AI Companion add-on, Voice Recorder, Tasks, and Custom Avatars, and more.

Customize Zoom AI Companion to accommodate your organization’s needs

Add new skills or tailor existing skills to AI Companion so you can meet the unique needs of your organization

Shadow AI is on the rise as employees turn to unauthorized AI tools, increasing security and compliance risks. Zoom AI Companion provides powerful AI-driven features like meeting summaries and chat assistance within your company-approved environment.

What is an auto attendant and how does it work?

Discover how an auto attendant can help you streamline your call center operations. Route incoming calls, provide tailored greetings, and offer self-service menus for better service.

6 AI Companion features you should know about and try right now

AI Companion is a fixture in Zoom Meetings thanks to its high-quality meeting summaries, but it can do a lot more to help you stay on top of your day and get even more done.

Discover five of the best screen recorder software, detailing features and capabilities so you can find the best option for your needs.

What is customer effort score (CES) + how to measure it

Learn how customer effort score tracks how easy it is for customers to interact with your business. Discover tips to improve CES and customer satisfaction.

Conquer your to-do list with AI Companion: Get started with automated task management in Zoom Workplace

Zoom Tasks is our AI-first task management solution built right into Zoom Workplace, with AI Companion helping you identify, manage, and complete your to-do list faster.

Explore how AI in customer service transforms customer experience and builds lasting brand loyalty. Download Frost & Sullivan's vBook today.

10 best contact center software for 2026

Explore our curated list of the 10 best contact center software on the market and discover their features, AI capabilities, pricing plans, and more.

Customer service automation: Your guide to smarter support

Customer service automation is the use of technology to simplify tasks without direct human involvement. Our guide covers the benefits, best practices, and implementation tips.

The evolving landscape of virtual and hybrid events

Virtual and hybrid events have grown from simple webinars to immersive experiences. Learn how Zoom's virtual event platform has evolved.

Call center management: A guide to setting goals

Learn best practices for call center management to improve efficiency, enhance customer satisfaction, reduce costs, and create a seamless service experience.

How to fax over the internet: The benefits of online fax

Secure online fax services allow you to send and receive faxes online. Learn how to fax over the internet from any device.

Leveraging agentic AI to power the next evolution of Zoom

Learn more about how we’re bringing our agentic AI vision to life and discover how Zoom can help you radically transform your workday for the better.

Smiling woman sitting in front of a laptop in an office

Learn the benefits of using AI to transcribe meetings and summarize information, so you can automate note-taking with AI Companion.

The smart business move: 8 reasons why companies are moving to an integrated UC + CC platform

Explore how integrating Unified Communications (UC) with Contact Centers (CC) can revolutionize customer experiences. Discover insights from Metrigy on why adopting a cloud-based UC + CC approach is essential in 2025.

Learn the best ways to create your own generative AI prompts

There’s no need to feel intimidated by generative AI. Here are some easy tips and tricks to create prompts that deliver.

International Women’s Day 2025: How CX leaders are accelerating action in the AI era

International Women's Day 2025 calls for 'Accelerate Action.' Uncover powerful insights from women CX leaders championing a future of equality and empowerment.

What is a virtual call center? + How to start one

Virtual call centers allow agents to work from anywhere with an internet connection. Learn how they can transform customer support and drive business growth.

Check out the second post of our How-to of CX AI series to master AI adoption and upskilling your contact center agents for next-level customer experience.

Zoom for Healthcare enables healthcare organizations to deliver seamless experiences across the patient journey and enhance collaboration among providers.

Here are 11 Calendly alternatives in 2024

Our comprehensive guide for 2025 covers 11 exceptional scheduling apps for your various workflows and needs.

What is ANI? How automatic number identification works

Discover how ANI functionalities can help your agents save time and provide better customer service. Explore service providers and learn how to implement ANI.

What is call center compliance? Guide for 2025

Discover essential tips and strategies to maintain call center compliance, reduce risks, and enhance your business’s reputation.

Zoom and Thales collaborate for enhanced control of data encryption

Zoom and Thales partner to enhance data encryption, giving businesses full control over encryption keys for stronger security and compliance in multi-cloud environments.

Explore innovative customer experience AI strategies that transform services into memorable journeys. Learn how to leverage AI for personalized customer engagement.

What is UCaaS? Benefits, features, and how it works

Discover what UCaaS is, how it works, and key benefits, plus tips to choose the best provider and revolutionize your team’s communication and collaboration.

How we’re preparing for the next era of AI

Zoom’s CTO, Xuedong Huang, discusses how small language models (SLMs) drive our vision for AI agents to work together in a federated approach to improve your day-to-day tasks.

Workflow Automation tips: Save your team hours with automated workflows for common tasks

Zoom Workflow Automation allows you to create automated workflows for common tasks like responding to chat messages, helping your team save time.

What is jitter on a speed test and how do you fix it?

Network jitter causes choppiness and distortion during calls and issues with video meetings. Learn what causes jitter and how to fix it here.

Discover how computer telephony integration (CTI) can improve call handling and boost customer satisfaction by integrating your CRM with your contact center platform.

Discover how contact center analytics can optimize performance, enhance customer experiences, and empower agents to make data-driven decisions with real-time insights.

Zoom on Zoom: Setting the standard for AI self-service with a 25-point lift in CSAT to 80%

We use our own Zoom AI chatbot and experience high CSAT and a 76% containment rate. Find out how.

Push-to-talk (PTT): Why this walkie-talkie alternative is a must for frontline workers

Push-to-talk is an effective communication method for frontline workers. Learn about the benefits and common uses for PTT in hands-on environments.

Small businesses choose Zoom Workplace to help them grow their client base, their revenue, and their organization. Here's why.

Learn more about Zoom Chat, and see how it compares to other popular chat apps like Slack and Microsoft Teams.

Discover how a business continuity plan keeps operations steady during disruptions and learn to build one for your business. Free template included!

Why are voice of the customer programs vital to success in the next wave of CX?

Discover why AI-powered Voice of the Customer (VoC) programs are essential for modern CX. Explore actionable insights from Irwin Lazar, president of Metrigy.

Work Transformation Summit: How to successfully integrate AI

At our Work Transformation Summit in January 2025, we explored real-world experiences with gen AI implementation, the game-changing results they’ve seen, and the next steps on AI journeys.

The Transformative Power of AI: Reshaping the Modern Workplace

The workplace evolves not just through big breakthroughs but through small, impactful innovations—like the electric pencil sharpener or the computer mouse. AI follows the same pattern, seamlessly improving how we work.

Find out how Zoom Workplace resulted in a positive financial impact of $38.7 million on average for five real-life Zoom customers.

Get our tips for using Zoom Chat to communicate when and how you want, manage complex projects with ease, and automate everyday busywork — all in one place.

Connect people and spaces with dynamic digital signage

Deliver engaging visual communications throughout your office and work spaces with Korbyt.

Add collaborative browsing to your web page with Zoom Cobrowse SDK

Zoom's Cobrowse SDK provides developers with all the tools required to easily integrate the cobrowsing experience into their web applications.

Learn about practical ways your small business can incorporate AI to help your team do more while saving time.

Explore our list of the best VoIP providers based on their features, pricing packages, integration functionalities, and what sets them apart in the VoIP market.

These were some of the questions we were asked most about AI Companion and Zoom Workplace in 2024.

Spread holiday cheer with these festive Zoom Apps

Thanks to Zoom's vast marketplace of creative apps and practical integrations, you won't have to look far to add a little festive flair to your next Zoom meeting, webinar, or event.

10 AI technology trends that will shape the New Year

Zoom executives predict how AI technology will impact 2025 with these 10 trends. See what's ahead in the new year.

Create a single source of truth for customer interactions with HubSpot

Build stronger relationships, streamline communications, and deliver insights in context

Thinking about migrating to the cloud? 3 approaches to on-prem-to-cloud migration

As you evaluate your upcoming digital transformation initiatives, moving your on-premises PBX to a cloud service might be the next step in your cloud migration strategy.

Meet the new Zoom! Learn why we’re changing our name and what it means for our customers.

How can AI help increase revenue and efficiency during customer service interactions?

Discover expert insights and data that demonstrate the transformative impact of AI in customer experience, enhancing engagement and driving revenue for businesses.

Putting AI quality first to enhance accessibility and collaboration

Zoom AI Companion 2.0 leads tested competitors in speech recognition and AI-generated meeting intelligence quality

Transform your customer service with advanced contact center solutions. Learn how extensible, AI-driven platforms can improve interactions, drive efficiency, and foster customer loyalty.

Get tips from small business leaders on growing your company, connecting with customers, and successfully incorporating AI and other technology in your operations.

Streamline design and product development with Figma’s must-have app for Zoom Meetings

Collaborate in real time without switching applications when you use Figma directly in Zoom Meetings.

Explore the top call center solutions of 2025, including Zoom Contact Center. Discover key features, pricing, and the best fit for your business.

The 10 best instant messaging apps for business in 2025

Discover the best instant messaging apps for productivity. Explore team communication software and messaging tools to boost collaboration and efficiency.

Discover how sales intelligence software, Zoom Revenue Accelerator, can help revolutionize your B2B sales operations in this conversation with The RealReal.

Life at Zoom

New $680K Zoom Cares grant helps women and girls access more opportunities

Zoom Cares grants $680,000 to help women and girls access and sustain educational and economic opportunities to pursue the futures they want for themselves.

A new era of growth: How the Zoom partner ecosystem is evolving

By evolving our Zoom Up Partner Program with robust incentives, we’ve adopted a partner-first mindset that is driving expansion in the channel.

Achievements

Read more about the 2025 Gartner Magic Quadrant for UCaaS, Worldwide, and Zoom's recognition as a Leader among UCaaS providers.

AI that connects: Humanizing the customer journey for a seamless Total Experience

Explore the role of Contact Center AI in revolutionizing customer interactions and driving business success by harmonizing AI with human expertise.

Call center call monitoring: Tips and best practices

Call center call monitoring is the process of evaluating customer interactions to improve agent performance and optimize operations. Learn more here.

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Our new advanced enterprise offerings framework comprises solutions across six key categories to address the complex needs of large organizations.

What is voice of the customer and how does it work?

Discover what voice of the customer (VoC) is and learn how to capture, analyze, and act on customer feedback to drive business growth and improve customer satisfaction.

Learn how Contact Center AI can meet rising customer expectations and enhance brand loyalty. Get actionable insights and steps to integrate AI into your contact center seamlessly.

How to reach your customers faster and boost engagement using SMS and mobile numbers

Explore how to reach your customers faster and boost engagement using SMS and mobile numbers with Zoom Phone.

Zoom and Morning Consult surveyed nearly 8,000 leaders and employees from 16 countries to learn how people prefer to work together and what gets in the way of collaboration. Here’s what we found out.

Zoom on Zoom: Creating business process narratives with Zoom AI Companion and Zoom Docs

Our Internal Audit team estimates up to 80% in time-savings for documenting business processes with Zoom Docs and Zoom Meetings, bolstered by Zoom AI Companion.

ACD stands for automatic call distributor, and ACDs enable incoming calls to be routed right to the appropriate agent based on skills. Here's how they work.

How to build your best hybrid work environment with Zoom

See how innovations like smart name tags and intelligent director for Zoom Rooms help address three common challenges in your hybrid work environment.

Webinars just got bigger. Zoom can now host up to 1 million attendees

Now you can host extra-large, high-capacity virtual gatherings with our single-use Zoom Webinars licenses that can accommodate up to 1 million attendees.

You have 1,000 songs ready and waiting in the Zoom Music App

Triple Scoop Music provides the soundtrack to your Zoom Meetings, no matter your style.

Discover the ultimate guide to creating an engaging event landing page. Gain tools, ideas, and inspiration to build a dynamic and user-friendly page that captures attendees from the get-go.

Uncover shifts in consumer expectations and generational loyalty in our latest survey. Enhance your CX strategy with these key insights.

What will you do with your saved time? When AI Companion summarizes your meetings, you’ll find more time in your day.

Understand the time and cost savings meeting summaries with AI Companion can provide for you and your organization when you answer a few questions with our new calculator.

Did you know you can seamlessly deliver a world-class virtual event using Zoom Meetings and Zoom Webinars? The two solutions can support a variety of engaging and interactive online events, but there are a few key differences between Zoom Meetings and Zoom Webinars.

Theta Lake provides an increasingly important layer for customers with risk mitigation and compliance needs

Theta Lake’s Zoom integrations covering audio, video, and text-based content can help reduce your cost of security and risk of non-compliance.

What is a hosted VoIP? Complete guide + features to look for

Discover what hosted VoIP is, how it works, and why it’s a smarter, more flexible alternative to traditional phone systems in this complete 2025 guide.

There’s a simple and secure way to manage digital signing and it’s transformed how people make agreements

Docusign and Zoom have defined the digital signing experience with a secure and seamless experience for customers.

AI productivity series: Make the most of your time and augment your creativity with the help of AI

Reimagine creativity with AI tools, from idea generation to project completion. Learn how AI can fuel productivity and transform your creative process.

Insights into AI, leadership, and fostering a culture of trust in the workplace

Learn about the impact of AI, the importance of trust, and the mindset of a great leader in our Q&A with Toni Cusumano, a leader in PwC’s Workforce Transformation practice.

Enhance sales engagement with Zoom Phone in Salesloft

Call your customers with Zoom Phone directly from the Salesloft platform.

Make meetings more engaging and interactive with Prezi Video for Zoom

Improve engagement with a meeting experience that will impress employees and clients.

Teach employees how to use Zoom AI Companion with the AI Companion Onboarding Center

Visit the new resource hub where you can download and share ready-made assets to help your employees enable AI Companion in Zoom.

Unlocking growth: The power of strategic consolidation for unicorns

Businesses are consolidating technology to save costs and improve efficiency. Here is how Zoom Workplace can help.

World Governments Summit relied on Zoom for its communication needs

The WGS serves as a nexus for international dialogue and collaboration, helping to facilitate the exchange of best practices and solutions that have global resonance. This is why we at Zoom are proud to have supported the 2024 Summit as the official communications platform for the third consecutive year.

New Metrigy report: 3 crucial steps to leverage contact center AI without losing the human connection

Explore how contact center AI is revolutionizing customer experiences without losing the personal touch. Get key insights from Metrigy's new study.

Intuitive sales conversational intelligence and event experiences on the Zoom platform you know and love

Elevate your sales and marketing strategy with cutting-edge sales intelligence tools and a robust events platform. Explore how Zoom's AI-driven products can boost your team's performance.

How Zoom Phone helps you achieve business continuity: 99.999% SLA and Local Survivability

Find the reliability you need in all of the ways you need it when you use Zoom Workplace.

Simple implementation, powerful features: Elevate your custom video features with Zoom’s Video SDK UI Toolkit

Embed real-time video experiences in your iOS, Android, or web app in just a few minutes when using Zoom’s Video SDK UI Toolkit.

Tips from the pros: how to design for the modern workplace

Zoom Events and AD PRO invited three design firms to discuss interior design in the workplace and share their vision for future Zoom Rooms. See their work.

Training and continuous coaching for sales staff are crucial. New features, different products, and changing needs of customers require constant re-evaluation and a learning mindset. However, most coaching is not there when one needs it the most - during the sales call or directly after. Enter Zoom Revenue Accelerator - our conversation intelligence solution.

Zoom unveils immersive Experience Center in London

Zoom has opened its new Experience Center in London, where it showcases its innovative AI-powered collaboration solutions and commitment to sustainability with immersive meeting spaces and interactive demonstrations.

Meet the future of customer service with our contact center. Empower agents, delight customers, and drive better business results. Learn how.

4 ways to bring technology into your employee engagement strategies

Learn how AI and technology can come together to help cultivate employee engagement by creating the right work environment for employees to succeed.

When it comes to our health, no one likes to wait. And for healthcare providers, wait times can make or break a positive patient experience. To generate greater satisfaction, healthcare teams need modern technology that helps streamline patient care while simultaneously...

Your guide to post-quantum end-to-end encryption and how Zoom can help

Protect your data from future attacks. Learn the basics of quantum computing, end-to-end encryption, post-quantum cryptography, and how Zoom can help.

See how Zoom Workplace, your AI-first collaboration platform, can help you be more productive throughout your workday.

Top 5 contact center trends with industry expert Robin Gareiss

Get ahead in 2024 with top contact center takeaways and industry insights on AI-powered solutions that enhance, not replace, the human touch in CX.

AI in Workforce Engagement Management (WEM): Five steps to success

Unlock the potential of WEM and workforce management (WFM) with AI - from alleviating mundane tasks to strategic automation. Get inspired by a leader’s journey to operational excellence.

Three ways compliance management tools can help you navigate the communications landscape

Compliance management tools like Zoom Compliance Manager can help you navigate the tricky communications landscape. Learn how it works.

Zoom and SURF partnership delivers enhanced data privacy solutions for EU customers

Zoom’s efforts to ensure a secure digital environment for customers and users of the platform.

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout.

Zoom speed: 10 new customer experience updates to help you stay one step ahead

Customer experience is evolving—stay ahead with these Zoom Contact Center updates. AI, multi-channel support & EU data residency help transform your customer journey. Optimize your CX beyond the contact center with Zoom Events and Revenue Accelerator

Year in review: What our 2023 Bug Bounty program means for Zoom security

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights.

Frost & Sullivan on contact center AI: Are you set up for success?

Get ready for the Contact Center AI revolution with strategies from Frost & Sullivan in their latest visual white paper—enhance customer experiences, streamline operations, and boost efficiency.

HP | Poly Bluetooth® Direct headsets and Zoom-certified premium laptops simplify connectivity for Zoom Meetings

Elevate your Zoom Meetings. Two new innovations with HP | Poly streamline hybrid work and provide high-quality video and audio without extra hassle.

The security standard developed by Zoom together with Microsoft, alfaview and Teamviewer creates transparency and security for consumers

Zoom’s federated AI approach delivers superior quality results for AI Companion’s most popular features

Zoom's CTO, Xuedong Huang, discusses our federated approach to AI and how it provides high-quality performance for meeting summaries, recaps, and next steps.

Zoom Workplace takes AI to the next level, introducing Ask AI Companion and AI Companion capabilities for Zoom Phone

Save even more time and effort throughout your day with AI Companion.

Hire confidently, save time, and deliver a great employee and candidate experience. BrightHire Interview Assistant works directly within Zoom Meetings to improve hiring processes before, during, and after interviews.

Create a better attendee experience and save time with AI event planning

You have a million things to do and thousands of people counting on a stellar event. When you use Zoom AI Companion to share the workload, you’ll get more time to focus your attention where it’s needed.

One app, one set of permissions: How Unified Build Flow is helping developers create more secure, easier-to-implement apps in the Zoom App Marketplace

Unified Build Flow is a re-architected development build process designed to streamline the app experience for developers and users. It eliminates unnecessary complexities, helping developers build apps with ease and extensibility.

Get our tips for global team collaboration

Our employees use the Zoom platform to reimagine global teamwork, with asynchronous communication and multilingual AI capabilities enabling efficient connection.

Zoom achieves new global security standards for core products with ISMAP registration

Zoom is now registered with the Information system Security Management and Assessment Program (ISMAP). Find out what this means for our customers.

Are you ready for a call center upgrade?

Use our free call center upgrade checklist to find out if your call center is ready for a revamp. Simplify the decicion of moving to a cloud-based call center.

A hybrid cloud solution like Zoom Node can help meet the unique business needs of enterprises in the areas of security, bandwidth, or compliance that demand an on-premises solution — but need the flexibility of the cloud.

What is MultiCaaS and why is it the contact center of the future?

Find out why MultiCaaS (the combination of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS)) is the contact center of the future.

Save time and reduce context switching with FaxSIPit functionality in Zoom

Receive, send, and store your faxes in Zoom.

AI productivity series: 5 ways AI writing tools can help you improve productivity at work

Learn the benefits of using AI writing tools to help save time, improve productivity, and enhance your business communications.

Bridge the language gap and connect people with Zoom translated captions

Learn how Zoom's translated captions reduce the need for interpreters and third-party integrations so you can foster a more inclusive meeting or webinar.

Improve how your teams use AI with new analytics dashboard

Our new AI Companion analytics dashboard gives Zoom admins visibility into metrics to understand how employees are using this AI tool.

Larger than life: how our spatial computing app delivers immersive meeting experiences on Apple Vision Pro

Zoom’s spatial computing app delivers immersive meeting experiences on the spatial computer, Apple Vision Pro. Learn how to bring your meetings off the screen.

Zoom CTO answers 3 big questions about AI

Zoom’s CTO, Xuedong Huang, explores the impacts of AI on equitable meetings, creativity, and social connection with Nick Thompson, CEO of The Atlantic.

Employees are being intentional with their time in the office. Zoom Workspace Reservation and Visitor Management help optimize hybrid work environments.

Favorite AI Companion tips and tricks from actual Zoomies

Zoom employees — or Zoomies — share their favorite tips and tricks for using AI Companion to help improve their productivity and make their workday more effective.

If you’re a Twilio video developer choosing to migrate to Zoom’s Video SDK, learn about the benefits and resources available to you.

When you join a Zoom meeting in your browser, along with millions of daily meeting participants who are also joining from a browser vs. the Zoom desktop or mobile application, you are experiencing Zoom’s advanced web media implementation first-hand. The Zoom Video SDK allows you to build for your own use cases with the same web media stack that powers the Zoom meeting browser experience.

How to incorporate AI into your event strategy in 2024

What’s all the hype about, and how does it impact your event strategy? With the right partner, one that is using AI in practical, valuable ways, you can scale your event, enhance the quality of content, and save time.

An IT leader’s guide to Zoom AI Companion

More and more, organizations understand AI as an imperative technology for employees, as opposed to a nice-to-have. As an IT leader, you’re at the forefront of this wave of digital transformation, tasked with bringing the right technology to help employees collaborate and communicate effectively.

Check out some of the ways you can use Zoom to bring some holiday cheer to your co-workers.

Get contact center AI, advanced privacy and security features, and flexibility for teams big and small with three new Zoom Contact Center pricing bundles that include a mix of deployment packages and a host of enterprise-grade features.

Unveiling VISS: a revolutionary approach to vulnerability impact scoring

Our open-source vulnerability impact scoring system is now available and enhances incident response capabilities. Here's how VISS is unique.

New survey shows that leaders are all in on AI

Even though we’re more digitally connected than ever, collaboration still requires a lot of effort. Our global AI in the workplace report explores how teams are using AI to save time and work better together.

Beyond the buzzword: Contact center AI in action – simple, effective, and transformative

Take a practical approach to implementing AI in your contact center in a way that adds value. Achieve smoother, faster customer interactions and empower agents.

Beyond the licensing fee: The total cost of bringing an AI-powered collaboration platform to employees

Evaluating the total cost of ownership (TCO) is important for any IT investment. See how Zoom's AI-powered platform stacks up.

Can everyone please mute? Have you heard or spoken these words during a company all-hands or virtual event?

Zoom CTO deep dive: How our federated approach to AI maximizes performance, quality, and affordability

Zoom's CTO, Xuedong Huang, discusses our federated approach to AI and how it provides high-quality performance at a lower cost.

Extra help without the headcount: Why an AI assistant is your new best friend

If you own a small or midsize business (SMB), chances are, you and your team wear a lot of hats. Time and resources are luxuries you don’t always have

The future of work. It’s on everyone’s radar at the moment. AI, hybrid work, AI, dispersed workforces, AI, digital transformation… did we mention AI?

Zoom on Zoom: 6 takeaways from our largest hybrid event

What are the benefits of hybrid events? We take you behind the scenes of Zoom's largest hybrid event to date and share 6 takeaways for success.

What matters most when implementing generative AI? Capabilities, affordability, and a quick rollout. See how Zoom AI Companion fits the bill.

customer-support-ai-chatbot-platform-for-websites

Transform your customer support with an AI chatbot, designed to provide quick solutions and enhance user satisfaction.

Build video-based apps with ease using the Zoom Video SDK. Our video software development kit helps developers customize their video apps.

The future of work is hybrid. That much has been clear for some time, and nowhere more so than in the United Kingdom. In May 2023, 83% of UK organizations

In today’s data-driven world, having a local data center in a specific region has become more than just a technological advantage; it’s a strategic

What is the most common complaint regarding customer service? Read as we detail the answer, plus how to resolve each one.

Donuts and poker aren't typical strategies for success in life. But Charlie Munger explains how they apply at our Zoomtopia 2023 keynote.

Young handsome male customer support phone operator with headset working in call center

Omnichannel contact center platforms can help improve the customer and agent experience. Here's how Zoom can elevate your customer service.

Unlocking the secrets behind customer loyalty: Discover the key drivers that keep customers coming back for more.

Another Zoomtopia is in the books! Read about our favorite announcements, sessions, and insights from Zoom's customer conference.

Zoomtopia 2023: New offerings that help you do your best work yet

At Zoomtopia, we announced new offerings that can help you streamline and simplify how you work with colleagues and customers alike.

Supercharge collaboration and transform meeting content with AI-first Zoom Docs

Announcing Zoom Docs: an AI-first, collaborative docs solution that enables you to transform meeting content into actionable documents, wikis, and projects.

How Zoom AI Companion can help you win back your workday

Zoom AI Companion powers workday productivity with meeting summaries, message composition, and idea generation, giving you time back.

Why is the average churn rate for subscription services so high?

The average retention rate for subscription services is substantially lower than in other industries. Here are some tips to reduce churn.

The conference room is dead, long live the conference room! Office collaboration spaces have gone through their own accession journey over the past few years. While widespread remote work previously put office spaces on the back burner, the normalization of hybrid work has...

Get all the information you need for Zoomtopia 2023, Zoom's customer conference, whether you're attending in person or virtually.

Your guide to enabling Zoom AI Companion and using its features to help improve productivity and collaboration.

zoom-meetings-with-calendar-integrations

There’s a way you can simplify scheduling — combine your scheduling application and meeting solution into one with Zoom Scheduler.

Zoom AI Companion, your AI assistant, can now help you compose email messages and summarize Zoom Chat threads.

We’re excited to announce that Zoom Workforce Engagement Management is now generally available.

Why are first impressions important? Top 5 breakdown

We’ve all heard about the importance of first impressions, but do you know how important they are for customer satisfaction? Find out here.

How do you communicate from the road while staying safe and keeping your communications professional? Start with these five dos and don’ts.

An economist’s take on the power of predictive AI, and how it’ll transform entire industries

Economist Ajay Agrawal discusses the power of predictive AI for decision making and how it's helping businesses innovate.

8 steps to a smooth chatbot implementation

With so many customer service advantages, chatbot implementations are rising. Here are some tips to make a smooth chatbot implementation.

Productivity hacks: New ways to save time during the workday

Find out how these productivity hacks can streamline your workflows and make your workday work better for you.

Tired of toggling? How you can save time with these chat and phone integrations

Finding ways to bring all of your workflows into one place where you can focus on getting your work done can help save time and money.

Zoom on Zoom

At Zoom, we use Workvivo, our employee engagement platform, to simplify communication, build community, and drive engagement.

What is a key differentiator of conversational AI

Conversational AI is making waves with customer support, but what is a key differentiator of conversational AI, and why does it matter?

The top 4 components of customer experience everyone should know

Discover the essential components of exceptional customer experience and learn strategies to enhance satisfaction and loyalty. Explore now!

Learn how to transform your CX strategy and improve customer experience with an integrated UCaaS and contact center platform.

Life at Zoom

How a network of global volunteers helps millions of people get the most out of Zoom

The Zoom Community is a gathering place for people to learn from one another. Community champions help by providing solutions to questions.

5 tips for updating your office with hybrid workplace technology

Equip your office with hybrid workplace technology that supports collaboration and helps in-person and remote employees work together.

To help enable clear communication and cut back on wasted time, try our AI-first, asynchronous video offering, Zoom Clips.

How Zoom’s terms of service and practices apply to AI features

It’s important to us at Zoom to empower our customers with innovative and secure communication solutions. We’ve updated our terms of service (in section 10.4) to further confirm that we will not use audio, video, or chat customer content to train our artificial intelligence...

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater customer loyalty and revenues. However, they also recognize that the costs of not achieving customer experience maturity can be significant. A...

Budgets and resources are shrinking — but that’s nothing new to you. These days, you might be getting asked to justify your IT spending or told you need to cut back some way, somehow. Problem is, you know your employees are using a variety of apps and channels to...

How to measure customer satisfaction: understanding the top 4 metrics

In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction contributes to customer loyalty and the higher revenues that come with it. (Pro Tip: here are some ways to deliver great customer...

At ZoomAt Zoom, security and privacy aren’t just buzzwords — they are part of our culture and key initiatives. In the ever-evolving landscape of cybersecurity, we know it is essential to try to stay ahead of potential threats. That’s why we leverage the expertise of the...

Managing budget constraints and limited development resources are two common challenges for many companies as they build their own solutions that consume video, audio, and other technology from backend service providers. To enable simple and customizable innovation for...

Workforce Management

What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact center agents with ease? What if we told you the solution is ... ‘adhere?’ If you’ve ever led a customer support team or managed a call or...

How Zoom delivers privacy commitments in Europe

At Zoom, we aim to be the one platform delivering limitless human connection. We are stewards of our customers, whether they are Fortune 500 companies, educational institutions, small businesses, or a group of friends. We are constantly working to improve our platform to...

Want to communicate with a co-worker in a different location? Connect with a prospect or customer? Hold a large, distributed meeting? In the past, the office phone was your go-to. For those one-on-one calls, or larger ones over an audio conference bridge, workplace...

AI for customer service: Techniques for improving CX beyond traditional chatbots

Explore AI for customer service solutions that improve customer experience. Unlock new possibilities beyond traditional chatbots with AI technology.

Is your company using generative AI tools? Consider these 3 key principles to guide your approach

Generative AI tools are changing work as we know it. Leaders want to incorporate AI into their businesses, and companies are launching new products to transform how knowledge workers engage in their day-to-day activities.This speed of innovation is unlike anything we’ve...

Say you’re in a meeting and a team member fills you in on a project. They send you a link over in-meeting chat to a brief that has everything you need to know, but you have to quickly hop off the call to attend another call. You didn’t snag the link in time. You get back on...

We’ve all been there: wasting time on back-and-forth email threads trying to book a meeting, but your schedules never seem to line up. Finding a time that works for everyone can feel nearly impossible.When you struggle to schedule meetings efficiently, it can result in...

Zoom X powered by Telekom: How Zoom and Deutsche Telekom are redefining communication

At Zoom, we know that different customers have different needs around security and data residency. That’s why we partnered with Deutsche Telekom, one of the leading telecommunications providers in Europe. Together, the two companies now offer Zoom X, a special variant of...

More and more artificial intelligence (AI) chatbots are coming to market to allow businesses to automate tasks and increase efficiency. People are exploring the potential of chatbots for various use cases like generating social posts and emails, writing software code,...

Why should you use Zoom? Because your customers (probably) do

Zoom Meetings is one of the most recognized UCaaS solutions for video communications in the world. If you turn on the TV and see an expert being remotely interviewed by a major network, chances are it is happening on Zoom. If you watch guilty pleasures such as "Indian...

When Kelsie Colley, a people research consultant at Zoom, was job hunting in December 2022, she applied only to remote positions. But she wasn’t just looking for any remote role — she wanted to work for an organization where engagement was measured in more ways than if your...

7 ways leaders can use AI to improve the digital employee experience

The best companies are laser-focused on providing exceptional experiences for their customers to differentiate themselves in competitive markets. But to provide that experience externally, they need to look inward first. To attract and retain the best talent, organizations...

Artificial intelligence for accessible communication — made in Germany

We are surrounded by more artificial intelligence than we realize in everyday life. Maps on our smartphones guide us to our destination, chatbots answer our questions, and smart home devices play podcasts or music on demand. How artificial intelligence simplifies everyday...

Many customer service strategies have traditionally been high-touch. A well-trained agent would field customer queries and orchestrate customer interactions to resolve issues and increase customer satisfaction. It’s still an effective model for providing excellent customer...

Never before has it been more important to focus on investing in brand loyalty, as consumers have increasingly higher expectations of customer support and are quick to leave a business after a negative experience. This makes it imperative for businesses to find new...

AI innovation expert Pascal Bornet on the 3 skills you’ll need to succeed in the future of work

Everywhere you turn, there’s an article about how AI innovation will change the workforce and the world. And when you think about how quickly the field of artificial intelligence is moving, it’s clear that what we’re calling the “future of work” is evolving furiously....

Sales leaders today are dealing with an uncertain market that is delaying or outright eliminating deals from the pipeline, increasing sales cycles, and making forecasting harder than usual. Every opportunity and every conversation counts — literally. Every sales meeting and...

Unleashing the power of Zoom: Our debut at OMR 2023

The OMR Festival 2023 has been a blast. Our debut was an incredible experience. We heard great things about the Online Marketing Rockstars Festival, so we were eager to see what all the fuss was about. Plus, it was an excellent opportunity to reconnect with customers and...

Whether your work day begins in an office, at home, or somewhere in between, there’s a good chance your routine includes a set of tasks like these:Open your calendar app to review the day’s agenda Sign in to your emailCheck your chat or messaging appsLog in to your CRM or...

While some have unintentionally joined a Zoom meeting looking like a cat, others may have their pup walking around the back of their video calls. As our home and office lives blend together, pets have become ever-present in the world of hybrid collaboration, and that shows...

Closing the gap: Organizations move to telepsychiatry and hybrid therapy to expand mental health services

Telepsychiatry plays a critical role in improving access to mental health care, with over one in three outpatient visits being delivered by telehealth, according to Kaiser Family Foundation (for example, 35% and 38% of outpatient visits were over telehealth for depression...

Breakout rooms are one of the most popular features in Zoom Meetings, creating a more dynamic experience by allowing you to break into groups for smaller, focused discussions. From creating breakout rooms based on poll results to broadcasting a message to all breakout...

These days, legacy phone systems just don’t cut it. Organizations everywhere are looking to migrate to the cloud to simplify operations, achieve reliability, embrace flexibility, and cut costs. Businesses in India are no exception. That’s why we’re excited to announce that...

Hybrid work looks a little different for everyone. For some, it means going into an office a set number of days, for others it means going in whenever you want — at Zoom it means both. We believe that one size doesn’t fit all. Different teams need different solutions;...

Developers, join us on June 14 for a virtual, builder-centric Developer Summit with live technical demos and enablement sessions! You’ll learn how to accelerate app and integration development using APIs and SDKs from the Zoom Developer Platform, and explore how to build...

Zoom job scams are on the rise — here’s what you need to know

It started with a Facebook post about a job opportunity, and an invitation to interview over Zoom — a familiar experience for many job seekers these days.The candidate thought it was strange when the interview took place solely over Zoom Chat, without a live,...

Technology gives us the flexibility to try new things and create powerful digital experiences. With Zoom’s Developer Platform, you have access to a collection of resources that can help you transform your own app or platform’s user experience. Our developer solutions enable...

We’re excited to announce new Zoom innovations designed to help you make collaboration more meaningful, impactful, and happy! It’s part of what we’re sharing with the world at Enterprise Connect.

Are you really who you say you are? When employees walk in and out of an office building, it’s easier to identify and authenticate them. But now that many workers get to choose where and when they work, flexible work underscores the need for a robust set of identity and...

We know customer experience is top of mind when building an app or integration. That’s why the Zoom Developer Platform is designed to give you the flexibility and agility you need to develop your ideal solution.The platform’s openness gives you access to the solutions and...

Zoom on Zoom: How our sales teams work smarter with AI-powered conversation intelligence

As a sales leader, you don’t have room in your schedule to be a part of every big deal — or time to waste on deals that aren’t close to completion. Your managers don’t have the time to coach every AE. And you need insight into what’s really happening with deals in every...

From Start-Up to Unicorn: Six reasons why Zoom One is perfect for growing your business

Hi, we’re Zoom. You might know us as the famous application for video conferencing. But did you know that we are way more than that? Zoom One is a unified collaboration solution that includes chat, video conferencing, audio calls, and text messaging. It brings in-person and...

In security, it’s all about who gets there first. We race to identify bugs and issues before the bad guys do, so we tap the ethical hacking community to help us get ahead.We source this help through our Zoom Bug Bounty program, which lets us connect with and engage expert...

No one is more passionate than baseball fans. They feel the joy of every home run and the pain of every bad call. They live and breathe the game, and now they can feel immersed in some of its most critical moments, as Zoom is putting the fans right in the center of umpires’...

Navigating uncertainty: How Zoom One can help you do more with less

The recent years have brought significant change for business leaders like you, including digital transformation initiatives, a transition to flexible workstyles, and increased pressure to deliver premium customer service.An uncertain economy has decision-makers trying to...

Have you ever live-streamed a concert from the comfort of your living room? Or watched an in-person meeting from home? Whether you realized it or not, you were part of a hybrid event. Hosting a successful hybrid event requires more than a one-size-fits-all approach. You’ll...

We’ve attained three new certifications and attestations — here are all the details

We know organizations are facing a more complex threat landscape and stricter regulatory requirements than ever before. We’re expanding our own security initiatives and efforts as a result — and part of that means attaining certifications and attestations to make sure Zoom...

With all the buzz around generative AI, people are really starting to evaluate how artificial intelligence (AI) can help transform their everyday experiences and open up new possibilities for how we live and work. Here at Zoom, we see AI as the next industrial revolution....

The Motley Fool's head of IT shares insights for succeeding in a hybrid world

With so many different channels for communication, different business needs, and physical distance as a barrier, how can you best support a hybrid workforce?During our Hear from a Peer webinar, we sat down with Lawrence Morrisson, head of IT at The Motley Fool, an...

The following message was shared earlier today with Zoom employees. Zoomies,Over the past few years, Zoom has become an indispensable source of connection for businesses and individuals as well as a globally recognized brand. Whether you have been at Zoom since the...

Want to talk about it?Many parents find that question on their lips for countless reasons. School, issues with other kids, and — hopefully — online safety. The latter is an increasingly important topic in today’s world, where kids use the internet to stay connected, bond...

Smiling woman at home on a desktop computer

Consumers have higher expectations than ever before for customer support. They want faster, more efficient help, and they want it 24/7. But that’s just the beginning, from their desire for more personalized experiences to channels and technology, all of which are shaping...

During this time of resolutions and new beginnings, it's important to focus on not just the goals we've made, but also the tools we'll need to achieve them.Trying to improve your cooking? Look up a new recipe. Hoping to read more? Get that book you’ve been looking at. Want...

Did you ever find yourself in precisely the right place at the right time? After many, many years in the customer experience (CX) industry, I joined Zoom last year with the distinct privilege to create and grow its CX go-to-market business in Asia, Pacific, and Japan. I’ve...

Being able to work in flexible environments, with a variety of external partners and customers, is essential to these new ways of working. We are proud to announce a collaboration with Google that will help you meet with these key stakeholders from a workspace more...

Webhooks and WebSockets are two highly effective protocols that have transformed the way we think about real-time communication and data transfer on the web. At Zoom, we recently launched WebSockets in beta to give you even more tools to create innovative and engaging...

We’re excited to introduce Zoom Virtual Agent, an intelligent conversational AI and chatbot solution that will transform the way businesses assist their customers and employees. With Zoom Virtual Agent, organizations can deliver better, faster web and mobile support,...

Business leaders are under extraordinary pressure this year. The economic impact of high interest rates and continued global unrest, among other things, make for a highly volatile business environment.So how do you thrive in an uncertain economic environment, and how do you...

The City of Stockholm will digitalize its public sector using a bespoke solution by Zoom Video Communications, Inc. Zoom X powered by Deutsche Telekom combines the intuitive, innovative communication experience with some of the best local infrastructure, data security, and...

Embrace change, take action: Work transformation in the new economy

In times of uncertainty, it can be tempting to avoid big changes. Leaders may see rising inflation and economic volatility as signs that they should wait on implementing that digital transformation strategy. But what if the wait-and-see approach means losing ground while...

Hybrid events, in-person events, and virtual experiences all have a place in the modern event landscape. Yet not all events need the same capabilities. The one-size-fits-all approach to event management can leave you sacrificing features you want or, worse, paying for ones...

Ireland leads the way in embracing remote work

Around the world, work has evolved into a thing that we do, rather than a place we go, with communication and collaboration increasingly moving online through the use of technologies like our platform.Like many other countries, Ireland was already experiencing a shift in...

The Zoom platform has a diverse feature set that helps people across the world work better together. What are your favorite Zoom features? The ones you rely on to create meaningful connections with others, bring your ideas to life, and make your workday just a little bit...

Hybrid work and productivity driving cloud phone adoption in Asia, according to senior executives

Leaders from Singapore, Indonesia, the Philippines, and Thailand joined Zoom and OpenGov for a series of discussions about cloud communications.Like many markets around the world, the Asia-Pacific region has seen both an increase in hybrid work and a shift toward cloud...

A very Happy New Year to you! As we ring in 2023, we can’t wait to share new features to help you stay connected, enhance productivity, and create engaging experiences. Whether you’re building your own personal avatar, simplifying your meetings with meeting templates, or...

Take your meetings to the next level with Zoom-curated Essential Apps

When you’re managing a growing business, your to-do list never stops growing. Meetings are an essential tool for chipping away that list, and making the most of that time is critical if you want to push your business forward. But other in-meeting tasks like note-taking,...

How to empower your customer service agents

What’s the best way to offer friendly, faster, and more efficient support to your customers? By giving your customer service agents the resources, best practices, and authority to do their jobs well. It’s a concept called “agent empowerment.”At first glance, empowering...

The truth about hybrid events and what the future holds

We may not have a crystal ball, but after asking 150 event marketers, we now have better insight into the future of hybrid events. If you’re wondering where they’ll be in a few years, keep reading. Hint: they’re not going away.A new study from Morning Consult found that 91%...

USDA grant seeks applicants to fund technology projects in rural communities

Rural communities are often underserved and unable to access technology for critical services and information. Meanwhile, organizations struggle when trying to expand their reach and capacity into these rural areas. Thankfully, interactive technology like the Zoom platform...

Plus, get Zoom Revenue Accelerator in the Zoom client, bi-directional integrations with CRMs like Salesforce and Hubspot, and more!Clear and effective communication is critical in the workspace, especially during a sales call. Zoom Revenue Accelerator, our AI-powered conversation...

We love seeing how y’all used Zoom during the past year, and we wanted to share some of the details. We pulled some metrics, sent out a survey, and combined it all to see how you used Zoom in 2022!We were curious:Which are the busiest days on the Zoom platform?How often do...

1 year, 1 million users in the Zoom Learning Center

Launched in December 2021, the Zoom Learning Center is a free educational platform designed to help you learn how to use Zoom like a pro. And over 1 million users around the globe have done just that over this past year. That’s approximately 1 million more successful screen...

Boost productivity with Salesforce, Jira, GitHub, and ServiceNow apps for Zoom Chat

Collaborating in Zoom Chat is so much more than just a series of messages or chat conversations. It’s about getting work done and working with others in a way that is easy, enjoyable, and efficient. As Zoom Chat continues to transform into a hub of collaboration, we...

As a systems administrator, you've got a lot to manage — from deploying new hardware and software to handling issues that arise. But when it comes to Zoom Rooms, we want to provide you with tools to make their management effortless.Here are some of the enhancements and...

Exciting news for developers! Building high-quality video meeting capabilities into your apps and services with Zoom APIs is easier than ever with our Zoom Postman Public Workspace. Now you can discover and take advantage of done-for-you Zoom API workflows for common...

At Zoom, we understand that your conference room meetings are as dynamic as your work. There’s content being shared, reactions being given, chats and questions coming in — and it’s all part of the modern meeting experience. Even though you’re a master of multitasking,...

Thank you for “exploring new dimensions” at Zoomtopia APAC 2022 - our annual flagship event where we shared our Zoom vision for the future of unified communications and the latest platform innovations powering hybrid work, collaboration, and customer experiences. This is...

The last few years have made us fairly accustomed to virtual meetings, webinars, and online events. And now, as people return to the office and hybrid work becomes more permanent, video communications and virtual events remain critical for business productivity. But what...

Better productivity, more sales opportunities, and a more engaged team is top of mind for many sales leaders. Conversation intelligence, an AI-powered data analysis tool, unlocks the insights hidden within conversation data to help you and your sales teams tackle these...

“Think bigger.” That’s our motto, and it permeates everything we do — from large-scale product announcements to exploring new use cases across verticals to the genesis of our platform.Zoom was started by our founder and CEO, Eric S. Yuan, as an app based on love. He wanted...

Healthcare is elemental to society — it’s a timeless yet ever-evolving practice. And like every other industry, it has experienced sweeping changes over the past few years in particular. With digital transformation empowering health organizations to embrace a more...

It’s that wonderful time of year again! Time to visit with friends and family, cook gigantic meals, eat way more pie than we said we would, and most important of all, reflect on the things we’re most thankful for. And at Zoom, we have blessings abound. From the Zoomies on...

The real world: UCSB students use Zoom platform to kickstart student-run business

The team members of Gaucho Creative (GC) know they’re part of something special. More than an internship or typical college job, Gaucho Creative provides students at the University of California, Santa Barbara (UCSB) with real-world, portfolio-building experience that can...

Thank you. From the bottom of our hearts, thank you for being part of Zoomtopia EMEA 2022. You took time out of your busy week, and so many from all over Europe, the Middle East, and Africa tuned in to learn more about the Zoom platform and our broad product portfolio. It...

If you’re still using Zoom’s Chrome OS App, it’s time to upgrade your experience by switching to the Zoom progressive web application (PWA) for Chrome OS! As of August 2022, Zoom no longer supports the Chrome OS App, which will be entirely phased out by Feb. 1, 2023. As...

Financial Services

The financial services industry isn’t what it used to be 10 years ago, or even five years ago. Whether it’s employees or customers, people now have high expectations for their experiences — and some institutions don’t have the infrastructure to keep up. Experience is now...

Agents in a call center talking on headsets

Today’s customers want more. They want highly personalized experiences that don’t just meet their expectations – but make them feel like a VIP. And now, you can deliver this to your customers with Zoom Contact Center. Previously only available in North America, our...

As the way healthcare is delivered continues to evolve with technology, it is ever more critical for doctors, nurses, specialists, labs, and so many others involved in a patient’s care to effectively communicate and collaborate. That’s why healthcare organisations and...

Somos Zoom, Somos Unidos: celebrating Hispanic Heritage Month at Zoom

Every year, the United States observes Hispanic Heritage Month from September 15 - October 15. Here at Zoom, our Latinx employee resource group Somos Zoom organizes fun, educational events and inspiring conversations to honor the culture and accomplishments of Latinx...

Your mission isn’t what it used to be, so your communications shouldn’t be either. Modern agency operations now require flexible and secure technology, with solutions that elevate public services, emergency responses, and more. We know the pace of today’s demands can...

We all play the game of “what if,” healthcare leaders included. If healthcare organizations had the right technology, they could make things smarter, not harder. If providers were equipped with enough resources, they could revolutionize the way they save lives. If patients...

Effective communication knows no borders. Around the globe, modern organisations are discovering what sufficient security really looks like in the age of virtual communication, and what steps they need to take to safeguard information. Oftentimes, these efforts are guided...

From all of us here at Zoom - THANK YOU! Thank you for making Zoomtopia 2022, our first hybrid event experience, a one-of-a-kind celebration of our customers. We’re constantly inspired by the innovative ways you use Zoom to improve connection, empower teams, and transform...

Zoomtopia 2022 is just getting started! On the second day of our sixth annual user conference, we kicked off our Zoomtopia Partner Connect, which celebrates our partners’ impact, unveils new announcements, and provides insight into how we plan to double down on investments...

This year’s Zoomtopia was all about Exploring New Dimensions, and who better to do that than developers? After all, you’re building these new dimensions, and we want to help. That’s why we held our first-ever Developer Summit today. Thank you to all who joined! Featuring...

Zoom expands platform with new innovations to enhance team collaboration and customer experiences

New products and expanded capabilities help teams stay efficient, productive, and connected from wherever they are.ICYMI, Zoom is so much more than meetings – it’s your tool for advancing human connection from wherever you are. And at this year’s Zoomtopia, we’re...

New Zoom Mail and Calendar give workers a ‘toggle tax’ break

The new Zoom Mail and Calendar products connect crucial work communications and tools in the Zoom app. At Zoomtopia, we announced the next step in our platform evolution, a suite of new productivity tools: Zoom Mail and Calendar Clients and Zoom Mail and Calendar Services....

With flexible work comes a new collection of threats, tasking technology providers with supporting an “always verify, never trust” mode of operating. We’ve stepped up to the plate, growing our list of security features to now include three new offerings. These include our...

Through one shared vision and two seamlessly integrated platforms, the companies will continue to innovate solutions to help improve employee productivity and customer experience.ServiceNow and Zoom are joining forces to create powerful communications, collaboration, and...

Zoom sign language interpretation view enhances remote learning for the Deaf

Remote learning offers myriad benefits and conveniences, but it can also bring challenges for those with visual, hearing, and other impairments. To minimize these barriers, we designed the Zoom platform with several inclusive tools that streamline connections between...

Attending Zoomtopia 2022? We hope so! It’s THE brand event of the season, and you won’t want to miss out as we “Explore New Dimensions” of work and unveil the future of communications. TimbalandAlex BorsteinHappening in person and online Nov. 8-9, Zoomtopia 2022 is your...

Here at Zoom, we just wrapped up our inaugural HBCU Week, recognizing and celebrating the history and legacy of Historically Black Colleges and Universities. With over 100 historically Black institutions across the U.S. whose principal mission is the education of Black...

Zoomtopia 2022 is quickly approaching! Register for exciting product announcements, insights on transforming the way you work, and networking with peers. Stick around for the happy surprises and epic live music at our “Celebration of Happiness” concert featuring Nelly!...

Why Zoom’s Video SDK Is One of The Best Options for All Network Scenarios

Designed to be easy to use, intuitive, and highly customizable, our Video SDK was created with quality and end user experience in mind. It requires minimal code to deploy, and offers real-time engagement features that have helped Video SDK customers worldwide create...

It’s Show Time: Zoom Events Is Now Available in India

We hear it all the time: virtual events are here to stay. In fact, they’re in high demand, as they provide sustainable, far-reaching, cost-effective alternatives to in-person events. With this in mind, we wanted to help our customers elevate their event strategies with an...

Zoomtopia 2022 is right around the corner, and we’re excited to tell you more about the mega-talented host, awesome musical entertainment, and highly inspirational keynote speakers you’ll see at this year’s event!Join us in person at the San Jose Convention Center on Nov. 8...

At Zoom, we strive to deliver happiness to our customers by giving them one platform to connect with their audiences. With that in mind, we’re thrilled to announce a new partnership that aligns with our core value and passion for care in the community. For the first time...

ASU and Zoom Partner to Transform the Campus Experience

The Zoom Innovation Lab at ASU creates new opportunities for students to develop skills and lead cutting-edge projects for the campus and community.Zoom is proud to announce a strategic partnership with Arizona State University (ASU) to open the Zoom Innovation Lab at ASU,...

Building a Truly Hybrid Event Experience

Recently, Zoom hosted a two-day hybrid event for industry analysts – Zoom Perspectives 2022. Hosted on Zoom Events, Zoom Perspectives was a truly hybrid experience with in-person and virtual attendees, speakers, hosts, and even a house band – all interacting together in...

As courtrooms around the country embrace a new hybrid reality, members of the judicial system are tasked with understanding how to use technology to create a secure, inclusive environment and increase access to justice. And as they scale to meet new digital transformation...

Zoom Like a Pro: The Zoom Learning Center is Now Available in Additional Languages

The Zoom Learning Center is a free educational platform designed to help users get the most out of Zoom anytime, anywhere, in a way that works for them. Already serving learners in English, Spanish, German, and Japanese, we’ve recently released our most popular product and...

The traits of a good salesperson — charisma, honesty, confidence, and compassion — are timeless. However, with shifting customer expectations, new ways of connecting, and innovative new products arriving each day, sales people need every opportunity to improve their...

The pandemic changed consumer buying behaviors in ways we never imagined, resulting in brand abandonment and turnover among 39% of shoppers. Now, organizations are having to rethink traditional customer service business models and pivot to generate a positive experience...

Whether you’re conducting telehealth appointments or connecting medical communities virtually, your patients’ digital privacy is an essential component of effective care. If personal health information is somehow compromised, it can not only impair patient trust but also...

Zoom recently hosted our first APAC Education Summit focusing on transforming the future of education in the region. Through customer panels, keynote speakers, and a technology showcase, the event invited the APAC education community to get inspired about utilising...

Who is responsible for cybersecurity? Is it… A. Employees B. Executives C. UsersD. All of the aboveFor those that answered D. “All of the above,” you’re correct and already aligned with this year’s Cybersecurity Awareness Month theme, “See Yourself in Cyber.” The theme...

Zoom Phone Local Survivability Module Extends Core Phone Features During Outages

Today, Zoom launched a new hybrid survivability solution for Zoom Phone that enables businesses and organizations to continue to provide core phone features in the event of an outage.The Zoom Phone Local Survivability (ZPLS) module was designed with large organizations in...

As we say goodbye to summer and say hello to apple picking, comfy sweaters, and the ever-difficult process of choosing a Halloween costume, it’s time for another Zoom update! We have some exciting new features to share with you, including Sign Language Interpretation, new...

Our teams at Zoom have been hard at work developing the Zoom Up Partner Program to help partners further deepen their knowledge about the Zoom platform, expand their reach, and meet the needs of customers through the delivery of industry-leading programs and products. We...

How to Become a Virtual Event Hosting Pro

Want to host a virtual event but not sure where to start? Unsure how to engage with a remote audience? If you’re looking for some guidance to make your virtual experience as memorable and impactful as in-person events, we can help! Virtual experiences are still new to many...

Stopping the Pendulum: A Look Into the Future of Events

We like to keep our finger on the pulse of what’s happening in the event marketing landscape, so we couldn’t wait to hear what other event professionals had to say at twine’s roundtable discussion, titled, “Where the Pendulum Stops: The Future of Events and How Zoom Events...

To help provide our customers with a consistent experience in their workspaces and across the industry, we continue to enhance the user interface of our Zoom Rooms solution. We recently released Dark Mode on Zoom Rooms Controllers, which allows users to set a dark...

As a follow-up to their recent report, “A First Look at Zoom’s New Whiteboard,” Wainhouse Research has also released a report that explores the role of our all-new Zoom Whiteboard in the meeting room.Along with a close examination of how the communication and collaboration...

“Businesses worldwide are shifting from a predominantly office-based working environment to hybrid working, where employees have the flexibility to choose their work location depending on when and where they are most productive. Over the next five years, collaborative...

The Zoom Evolution: From Video App to Communications Platform

Zoom has always been a company built to connect and bring people together.What started as a video meeting app quickly moved into broadcast webinars, connected conference rooms, and more, and it continues to evolve and expand. Now you can use Zoom to connect teams on and off...

5 Reasons Zoom Phone Has Sold 4 Million Seats So Quickly

We announced last month that we had surpassed 4 million Zoom Phone seats sold. It’s a tremendous accomplishment that speaks volumes about Zoom’s reliable cloud phone service. In fact, we sold more than 700,000 licenses in the last quarter alone, spanning global...

How to Host Your Sales Kickoff Using Zoom Events

Sales kickoffs (SKO) are an exciting time to rally your revenue organization around the latest company strategies, initiatives, and best practices. But as the world shifts to favor more hybrid and virtual events, you may wonder if it’s possible to host a successful and...

We all get by with a little help from our friends, and security professionals are no exception. As we race to keep ahead of cybercriminals, we tap the hacking community to assist our internal Zoom team with catching bugs and identifying issues before the bad guys do — a...

Oracle Red Bell Racing car on racetrack with Zoom logos on the track wall

Zoom is the official unified communications provider for Oracle Red Bull Racing; Zoom Chat, Zoom Events, and Zoom Meetings will power key communications and experiences for the Formula 1 team on and off the trackIf there’s one thing we know about Formula 1 racing, it’s...

Every industry grapples with its own unique regulatory requirements — the healthcare industry faces HIPAA, while financial services institutions must address Gramm-Leach Bliley Act, NY DFS, and more. All organizations have a different approach to safeguarding important...

As Asia Pacific organisations embrace flexible work, cutting-edge technologies are becoming increasingly important for empowering communication at a distance. But how can you leverage these exciting new technologies in your workspaces to meet the diverse needs of a hybrid...

3 Strategies to Make a Positive First Impression Virtually

It takes a fraction of a second to form a first impression, while its influence can be long-lasting. First impressions can affect whether people hire you, buy from you, befriend you, or remember you.Dr. Carmen Simon, Chief Science Officer at Corporate Visions and B2B...

3 Key Insights from Wainhouse Research's First Look at Zoom Whiteboard

Wainhouse Research has recently released a report that provides a close look at Zoom Whiteboard. Our all-new whiteboard experience within the Zoom platform, Zoom Whiteboard provides a persistent and expandable canvas on which your teams can ideate, collaborate, and bring...

“This is as normal as it is going to get. Hybrid work is our reality, and it is here to stay. There! We said it!” writes Frank Dickson and Christopher Rodriguez, analysts at IDC who authored the white paper “Securing the Real World: Accelerating Collaboration, Minimizing...

Kids are heading back to school, fall sports are starting, and we are back with another round of exciting updates! This month’s release is chock-full of features to help you create more equitable meeting experiences, engage event attendees, and improve customer...

It’s that time of year again — time to prep lesson plans, get the classroom ready, and plan an entire year of exciting and engaging learning experiences! And we at Zoom have been hard at work to develop features and solutions that can help you bring your lessons to life and...

Flexibility in where, when, and how people work is informing talent recruitment and retention. This has tasked leaders with identifying and establishing new policies to address employee needs — with many establishing a mix of in-person and remote work as a new norm.It’s...

We’re excited to announce that we've been issued a StateRAMP Moderate authorization, with Zoom for Government now on the StateRAMP authorized vendor list. This achievement is only complemented by our compliance with standards determined by the FBI’s Criminal Justice...

With schools now offering online, hybrid, or in-person classes more frequently, it can be challenging to ensure student organizations remain united. Recruiting new student members has been even more of a challenge, especially in online or hybrid formats. As a former leader...

Hybrid work has taken the world by storm, providing employees with unprecedented flexibility and autonomy. And while hybrid work is primarily about where we choose to work, it’s also about much more - it’s about how we connect, develop the relationships that serve as the...

While phone, email, and video conferencing solutions are common characters in an organization’s technology stack, many workers have also taken a liking to another modern communications tool — instant messaging. Zoom Chat is our enterprise-grade messaging solution that...

Asking a few simple questions can go a long way in building rapport with your audience, and Zoom polls make it easy! Whether you want to kickstart a meeting or webinar with an icebreaker, gauge participant sentiment when making decisions, launch a classroom pop quiz, or...

As educators plan for the beginning of the 2022-23 school year, classrooms are being set up and teachers are excited to engage with this year’s new students. To help teachers prepare for the new school year, we recently hosted our first annual Education Summit, which...

One of the reasons so many people choose Zoom is because of the robust capabilities you get standard in our free product. Chock-full of collaboration and communication features such as Zoom Chat and Zoom Whiteboard, a free Zoom One Basic account is a perfectly capable...

How to Nail the Zoom Background, From Our Friends at Room Rater

How would you fare if the folks from Room Rater had a peek at your workspace background right now?Not familiar with Room Rater? Created by Claude Taylor and Jessie Bahrey, what began as a Twitter account in April 2020 has become a cultural touchstone in the world of remote...

Security needs to be present at the start of any program, process, and product. This goes for any organization across every industry, but nowhere is it more vital to our national well-being than the public sector.Today’s government agencies need solutions that help protect...

Zoom Events: A Year of Enhancing Your Virtual and Hybrid Events

They say time flies when you’re having fun, so it’s hard to believe our virtual events management solution, Zoom Events, just turned 1! Launched in the summer of 2021, Zoom Events was born specifically with remote audiences in mind. As virtual and hybrid events became core...

It’s little surprise that on the heels of the largest remote work experiment in history, employees want flexibility in their work environments. How to effectively provide that flexibility — while enabling healthy collaboration and productivity — is something we’re all...

In-person events may be returning, but the demand for virtual and hybrid experiences remains strong. Not only are they cost-effective and beneficial for remote audiences, but they allow event marketers to extend their brand reach far beyond the four walls of a traditional...

Did you know that ServiceNow and Zoom offer integrations that help you better manage your IT service management (ITSM) environments? With the new Zoom Phone for ServiceNow integration, ServiceNow users and agents can make phone calls directly within their instances and...

Let’s face it, the success or failure of a sale usually comes down to one thing — the pitch. Unfortunately, an effective pitch is hard to perfect, and more importantly, many don’t have the information they need to enhance their sales process. However, artificial...

Summer is here, the sun is out, and Zoom released another round of exciting platform updates to help you connect with others and get more done together, whether you’re in the office, at home, or sitting poolside! This update includes a range of features to further enhance...

Hybrid work - we’ve all become familiar with this new term as companies have shifted their operations to meet the ever-changing business landscape. But what does it mean to succeed in a hybrid work setting, and how can employers best equip their hybrid employees to succeed?...

Sending and sharing data is a sensitive matter, one that requires tailored innovation for adequate protection. That’s why we’ve released key features — such as data routing control, in-product privacy notifications, end-to-end encryption (E2EE), and more — to give you more...

While many might think that livestreaming is just for gamers and social media influencers, it has fundamentally changed how entertainers, organizations, politicians, and many others connect with their communities and each other. Many part-time hobby streamers have even been...

Zoom Apps for Webinars and New Immersive Experiences Change The Way You Meet, Together

With more than 100 apps published, and capabilities ranging from Collaborate Mode to Breakout Rooms, the Zoom Apps program was recently opened to any developer. And today we’re announcing even more! Now, Zoom Apps includes new Immersive Experiences that can further...

Celebrating Pride Month is always a special occasion for members of our Zoom Pride Employee Resource Group (ERG). Working with our Diversity, Equity, and Inclusion (DEI) team, we put together a series of sessions that showcased the wide range of voices within our LGBTQ+...

Zoom Phone Provider Exchange Now Available in Over 70 Countries

Migrating to a cloud phone system can benefit any organization, helping you access the most up-to-date features, better support remote and hybrid teams, more quickly scale to meet your business needs, and help reduce the total cost of ownership of your communications...

Virtual Teaching Resources: Tools, Templates, and Tips

Online learning plays a vital role in education, providing greater flexibility, operational resilience, and more options for students and families. As virtual and hybrid teaching techniques become more advanced, staying current on the tools and technology at your disposal...

There’s no “I” in “team,” especially when it comes to working on online safety. Leading trust & safety teams have to expand how — and with whom — they solve today’s challenges, especially as we face an increasingly complex digital landscape. We know we’re stronger when...

Collaborate however you want, from wherever you need with persistent chat, phone, meetings, whiteboard, and more in one offeringWe here at Zoom believe the most successful hybrid work environments - the ones that inspire employees to do their best work - are built through...

Create Engaging Experiences with the Zoom Apps SDK

Since the launch of Zoom Apps almost one year ago, over 100 Zoom Apps have been published that make Zoom Meetings more productive, engaging, and fun. Today with the launch of the Zoom Apps SDK, we’re opening the program to all developers. With the Zoom Apps JavaScript...

We’re always looking for ways to standardize and evolve our processes through the implementation of new tools and systems. One of those systems is our new Law Enforcement Request System (LERS). Launched today, this system builds on our work to streamline and standardize the...

Work(space) Transformation Summit: Building a Smarter Hybrid Office

What does the workspace of the future look like? The answer may be different depending on who you ask, but one thing’s for sure: it won’t be bound by a physical office location. Remote and in-person colleagues need to be able to collaborate freely and effectively in spaces...

The workplace, workforce, and work of the future will be fundamentally different as a result of the pandemic, but that doesn’t mean worse:Knowledge workers have more flexibility in how and where they workOrganizations attract more diverse and global talent Organizations and...

In the past few years, organizations around the world have transformed their operations to navigate new challenges. At the heart of this transformation is a renewed effort to support customers and employees in new ways — a fresh take on meeting the evolving expectations of...

To address complex threats in today’s cybersecurity landscape, we’ve taken a comprehensive approach to securing the Zoom platform. This includes staffing up our offensive and defensive security teams and building out robust education and training resources on our Trust...

Instant messaging solutions have transformed our ability to collaborate. With solutions like Zoom Chat, employees are empowered to engage in quick, efficient, and informative exchanges that streamline collaboration and can give users access to a seamless hub where...

male worker in a warehouse with hard hat wearing Realwear technology

Remote work has been growing in popularity across the world. With 62% of workers between the ages of 22 and 65 working remotely at least occasionally, organizations have adjusted operations to provide the support remote workers need.However, many employees have stayed on...

Dynamic times require dynamic communication. With so much information shared in the workspace, employees need flexible solutions that enable them to communicate and collaborate quickly without slowing them down. While VoIP phone systems, email, and video conferencing are...

Once upon a time, it was common for businesses to use different providers for telephony, videoconferencing, and messaging applications. But thanks to the great cloud migration, unified communications platforms now offer bundled services with everyday features that...

With organizations across the world implementing new solutions to stay connected, including video communication, it has created a diverse ecosystem of solutions and technologies from different providers. And while there are many different video conferencing providers in...

Famous author and speaker John C. Maxwell once wrote, "Teamwork makes the dream work," and that phrase couldn't be truer in the modern workspace. Every day, teams around the world communicate and collaborate to bring bold new products and ideas to life. And while technology...

Life at Zoom

‘Making Waves’: Celebrating Asian and Pacific Islander Heritage Month at Zoom

Pacific Islander and Asian Cultures Together (PACT) is our Employee Resource Group (ERG) uniting Zoomies to celebrate our diverse cultures and promote awareness, allyship, and support for the Asian and Pacific Islander community at Zoom. With the help of our Diversity,...

Across the globe, more than 300+ leading software and SaaS providers power their applications with Zoom. To help these providers create, innovate, and accelerate delivering happiness to our shared customers, we created the Zoom ISV Partner Program in September 2020.Since...

Capture the Magic of In-Person Events with Zoom Events Virtual Networking

One of the biggest draws to live, in-person events is the opportunity to network with peers and connect with others in the same industry. But in recent years, the inability to meet face to face has limited those opportunities and requires a stronger focus on creating...

Today, we’re proud to unveil Zoom Ventures, Zoom’s global investment arm aimed to drive innovation in the Zoom ecosystem and advance global companies aligned to Zoom’s core platform and adjacent markets. Zoom Ventures will focus on supporting aligned companies across the...

In 2021, 47 million Americans quit their jobs, beginning what many have called the ‘Great Resignation’. And in an effort to attract and retain talented employees, companies around the world, including Airbnb and Twitter, have now made hybrid and remote work a central part...

Government work relies on effective and straightforward communication. Whether you’re conveying important policy changes or collaborating with personnel on an upcoming mission, you need to maintain reliable and seamless workflows without having to jump between multiple...

Breakout rooms and collaborate blog image

As we continue to innovate for the hybrid workspace, we’re excited to share new Zoom Apps updates and features to foster collaboration and creativity in your meetings. In our latest product update, collaborative tools are now available to enhance interaction between your...

Living Our Core Value of Care: Zoom Publishes Inaugural Environmental, Social, and Governance Report

At Zoom, we are dedicated to delivering happiness and caring for our community, customers, employees, and environment. We seek to make the world a better place by providing technology that connects people and organizations, fosters open dialogue, enables education and...

We’re excited to announce that we’ve entered into an agreement to acquire Solvvy, a leading conversational AI and automation platform for customer support. A few months ago, we launched Zoom Contact Center with the goal of redefining the contact center category with our...

The last two years have seen a dramatic shift in the British public’s expectations of how, when, and where they expect to work.According to official data from the Office for National Statistics, hybrid working is popular with 85% of those who worked from home during the...

Zoom Whiteboard Tips for Teaching and Collaborating in the Classroom

As learning environments evolve, so, too, do the tools educators use in the classroom. From the chalkboard to the dry-erase board to the interactive or virtual whiteboard, instructors are constantly adopting new ways to teach in an effective and visually engaging...

“The experiences you deliver to your customers are even more important than your products and services.” This quote from Brian Solis of Salesforce captures the essence of what it means to reimagine the customer experience in the modern business world.Along with Brian, Zoom...

Financial Services

It’s an omnichannel world, we’re just living in it. Today's customers want to choose how they engage with brands, whether it's by phone call, video meeting, instant message, or in-person interaction, making a seamless omnichannel experience vital for effective customer...

Teacher Appreciation Week 2022: 7 Ways Educators Are Inspiring Us

Today’s educators have shown remarkable strength, creativity, courage, and resilience in the face of immense challenges. Virtual instruction was entirely new to most teachers just two years ago — in a short amount of time, many embraced Zoom as a way to help open their...

Zoom formally launched our Diversity, Equity, and Inclusion (DEI) program in the summer of 2020. It was important to take an honest look at our organization and all the ways we could drive meaningful change internally and externally. The fact that the program launched at...

Customer Stories

Potential candidates interviewing via virtual recruiting

Highly collaborative, people-centered, and always interested in taking employees and company goals to the next level, Capital One prioritizes helping its workforce stay efficient and productive, both inside and outside the office.As Capital One embraced video communications...

As online activity increases, so do cybercriminal attacks — with the Internet Crime Report for 2021 noting a 7% increase in complaints when compared to 2020, resulting in potential losses of over $6.9 billion. At Zoom, we take our users’ safety and security very seriously....

Hybrid and virtual events have made a clear impact on the events industry as a preferred and revenue-driving alternative to in-person experiences. Organizations of all sizes are turning to our virtual event management platform, Zoom Events, to produce ticketed, live events...

Spring is here, and as greener grasses approach, we’re releasing some fresh features and products to put some ‘spring’ into your communications as well! In this update, we’ve provided a range of features to help you and your teams enhance, protect, and streamline your...

Modern communication solutions like video conferencing have transformed our ability to collaborate and get more done together in a digital space, whether in the office, at home, in the classroom, or somewhere in between. However, capturing and directing the energy,...

Maximize the Impact of Your Virtual Event With Hubs From Zoom Events

Virtual and hybrid events have proven to be a valuable solution for organizations to deliver measurable impact and results during a time of limited in-person experiences. Now, as attendees’ expectations evolve, virtual event platforms are a necessity to produce engaging,...

Providing users and teams with innovative solutions that empower them to be productive is critical to the success of any organization. For organizations with teams distributed across the globe and hybrid or remote employees, this is especially true. Creating these...

Virtual events not only have become more common but are now a critical marketing tool to reach and engage more people. But simply streaming a panel discussion online or presenting a thrown-together deck isn’t a “virtual event” by today’s standards.Today’s virtual events...

Video has revolutionized sales communication, with 67% of sellers saying it is easier to close deals with their video feed turned on during their sales calls. What if you had a solution to help you identify the most and least effective strategies in those calls and improve...

Planning a Campus Event? Here’s How to Go Virtual With Zoom Events

Whether you’re preparing for end-of-year festivities like commencement or alumni gatherings, or planning ahead for next year’s new student orientation, many institutions are looking to reach a wider audience through virtual and hybrid event experiences.Virtual and hybrid...