The latest from the Zoom blog

Learn how to build an AI agent in Zoom Chat. Discover step-by-step guidance, real-world use cases, and tips to automate workflows and boost productivity.

Not sure how to write a meeting summary? Follow our step-by-step guide with a ready-to-use template, real example, and AI-powered tips to save time.

Customer journey mapping guide: How to create one + free template

Learn what customer journey mapping is, how to build one step-by-step, and download a free template to map and improve your customer experience today.

Learn how to fax from a computer without a fax machine. This step-by-step guide covers everything you need to send and receive faxes digitally — faster, cheaper, and from anywhere.

A dedicated business phone number helps you project credibility, stay organized, and build trust with every call.

How to call a phone from a computer in 5 simple steps

Learn how to call a phone from a computer in five easy steps with Zoom. Simplify workflows, manage customer calls, and connect with your team faster.

How to start a podcast: A step-by-step guide

Learn how to start a podcast with this step-by-step beginner's guide. From choosing your topic to recording your first episode and growing your audience.

Learn what meeting minutes are, why they’re important, and how to write them effectively. Browse 3 examples to help you write effective meeting minutes.

CX

15 customer service examples that exceeded expectations

Discover exceptional customer service examples that build brand loyalty. Learn the key elements of great service to boost your business.

What is call center shrinkage and how can you reduce it?

Call center shrinkage is the percentage of scheduled agent time lost to breaks and other activities, reducing customer interaction availability. Learn more.

call center agent talking into headset in front of computer screen with a call center dashboard

19 min read

Learn how to create a call center dashboard with key metrics and design best practices that drive efficiency and boost customer satisfaction.

18 min read

Task prioritization means focusing on the most important tasks first. Discover 12 techniques to help streamline your workload and reduce stress for a more productive day.

Collaboration

Two employees sitting at a desk watching a company all hands in a Zoom conference room

Learn what employee engagement is and why it’s important, with 10 actionable tips to improve employee engagement in your workplace.

Collaboration

Two businesswomen sitting at a laptop, discussing task management strategies.

Learn what a task management workflow is, its benefits, and how to choose the right task management workflow solution.

Thought Leadership

A group of people seated at tables in a conference room, focused on a large screen displaying a Zoom meeting.

13 min read

Explore seven types of work environments, who they’re best for, and examples. Plus, learn how to create a positive workplace for your employees.

CX

A man wearing a red shirt talks to someone on the phone.

14 min read

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.

18 min read

Learn how to master Zoom interviews with 20 expert tips covering tech setup, professional presentation, and follow-up strategies to get the job you deserve.

A man wearing a black blazer talks on the phone.

Need a voicemail refresh? Check out 30 professional voicemail greeting examples plus tips to create a short & simple message for any business scenario.

Image of a person holding a piece of paper in front of a Zoom meeting on a laptop.

From leveraging the right tech to supporting secure online classes, keep reading for some best practices for creating your virtual classroom.

CX in action: Turning customers into fans the MLB™ way

MLB™ leverages Zoom’s AI capabilities to provide agents with real-time knowledge and guidance during interactions. This reduces handle times, improves accuracy, and enables consistent, high-quality service.

CX in action: Skip the headache of manual workforce management and coaching

See how Amynta transformed manual workforce management into smarter, data-driven scheduling and coaching with Zoom CX.

Remote Work

What is hot desking? Types, benefits, and how to make it work

Discover how hot desking is reshaping modern offices by boosting flexibility, cutting costs, supporting hybrid work, and empowering teams in a flexible work environment.

It’s hard for managers to stay on top of agent performance. Find out how contact center quality management helps you improve service by spotting issues earlier.

An agent improving call center productivity

Boost call center productivity with proven formulas, key metrics, and practical tips to improve agent performance, cut costs, and deliver better customer service.

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.

Photo of a contact center agent working at a laptop with a headset on as they conduct a call.

Discover what a softphone is, how it works, and why to choose a softphone over a desk phone. Explore key features and benefits to enhance your business.

A business using call routing to reduce customer wait times

Call routing is the technology companies use to direct callers to the right agents. Find out how it works, its key benefits, and how AI is transforming it.

CX in action: How to uplift agents the smart way

Discover how Zoom CX enhances customer experience while preventing agent burnout with AI-driven solutions for faster service and better satisfaction.

Learn how to optimize average handle time across calls, chats, and emails. Explore 8 simple methods to improve efficiency without sacrificing service quality.

CX in action: How to improve the customer journey with speed and trust

Discover how Topaz Services enhances customer experience at every stage of the customer journey with Zoom's innovative CX solutions.

Teams can be more effective when they have a centralized, connected space — like Zoom Chat — for sharing ideas, taking action, and keeping everyone in the flow.

How small businesses can use Zoom Workplace to foster productivity, streamline operations, and better connect with customers.

Use AI avatars to generate lifelike videos for marketing, trainings, and more. Create your custom avatar or choose from pre-built avatars and backgrounds.

The ultimate guide to contact center AI: Five steps to greatness

Get our practical guide for successfully implementing contact center AI without losing the human touch.

How to fix your broken meetings: Master the meeting lifecycle

If you want to improve collaboration, look across the entire meeting lifecycle — time spent before, during, and after meetings — to set your team up for success.

How Zoom can help you stay safe in cyberspace

October may be cybersecurity month, but cyber awareness should be practiced year-round. Check out these tips to protect your data at work and at home.

What is a virtual call center? + How to start one

Virtual call centers allow agents to work from anywhere with an internet connection. Learn how they can transform customer support and drive business growth.

Check out the second post of our How-to of CX AI series to master AI adoption and upskilling your contact center agents for next-level customer experience.

What is ANI? How automatic number identification works

Discover how ANI functionalities can help your agents save time and provide better customer service. Explore service providers and learn how to implement ANI.

Explore innovative customer experience AI strategies that transform services into memorable journeys. Learn how to leverage AI for personalized customer engagement.

What is jitter on a speed test and how do you fix it?

Network jitter causes choppiness and distortion during calls and issues with video meetings. Learn what causes jitter and how to fix it here.

Small businesses choose Zoom Workplace to help them grow their client base, their revenue, and their organization. Here's why.

Discover how a business continuity plan keeps operations steady during disruptions and learn to build one for your business. Free template included!

Get our tips for using Zoom Chat to communicate when and how you want, manage complex projects with ease, and automate everyday busywork — all in one place.

Thinking about migrating to the cloud? 3 approaches to on-prem-to-cloud migration

As you evaluate your upcoming digital transformation initiatives, moving your on-premises PBX to a cloud service might be the next step in your cloud migration strategy.

Transform your customer service with advanced contact center solutions. Learn how extensible, AI-driven platforms can improve interactions, drive efficiency, and foster customer loyalty.

Get tips from small business leaders on growing your company, connecting with customers, and successfully incorporating AI and other technology in your operations.

AI that connects: Humanizing the customer journey for a seamless Total Experience

Explore the role of Contact Center AI in revolutionizing customer interactions and driving business success by harmonizing AI with human expertise.

Learn how Contact Center AI can meet rising customer expectations and enhance brand loyalty. Get actionable insights and steps to integrate AI into your contact center seamlessly.

How to build your best hybrid work environment with Zoom

See how innovations like smart name tags and intelligent director for Zoom Rooms help address three common challenges in your hybrid work environment.

Discover the ultimate guide to creating an engaging event landing page. Gain tools, ideas, and inspiration to build a dynamic and user-friendly page that captures attendees from the get-go.

Did you know you can seamlessly deliver a world-class virtual event using Zoom Meetings and Zoom Webinars? The two solutions can support a variety of engaging and interactive online events, but there are a few key differences between Zoom Meetings and Zoom Webinars.

CX

New Metrigy report: 3 crucial steps to leverage contact center AI without losing the human connection

Explore how contact center AI is revolutionizing customer experiences without losing the personal touch. Get key insights from Metrigy's new study.

See how Zoom Workplace, your AI-first collaboration platform, can help you be more productive throughout your workday.

How to incorporate AI into your event strategy in 2024

What’s all the hype about, and how does it impact your event strategy? With the right partner, one that is using AI in practical, valuable ways, you can scale your event, enhance the quality of content, and save time.

An IT leader’s guide to Zoom AI Companion

More and more, organizations understand AI as an imperative technology for employees, as opposed to a nice-to-have. As an IT leader, you’re at the forefront of this wave of digital transformation, tasked with bringing the right technology to help employees collaborate and communicate effectively.

Check out some of the ways you can use Zoom to bring some holiday cheer to your co-workers.

16 min read

What is the most common complaint regarding customer service? Read as we detail the answer, plus how to resolve each one.

How Zoom AI Companion can help you win back your workday

Zoom AI Companion powers workday productivity with meeting summaries, message composition, and idea generation, giving you time back.

Your guide to enabling Zoom AI features and using its features to help improve productivity and collaboration.

zoom-meetings-with-calendar-integrations

There’s a way you can simplify scheduling — combine your scheduling application and meeting solution into one with Zoom Scheduler.

Virtual Agent

Why are first impressions important? Top 5 breakdown

We’ve all heard about the importance of first impressions, but do you know how important they are for customer satisfaction? Find out here.

How do you communicate from the road while staying safe and keeping your communications professional? Start with these five dos and don’ts.

8 steps to a smooth chatbot implementation

With so many customer service advantages, chatbot implementations are rising. Here are some tips to make a smooth chatbot implementation.

Productivity hacks: New ways to save time during the workday

Find out how these productivity hacks can streamline your workflows and make your workday work better for you.

Tired of toggling? How you can save time with these chat and phone integrations

Finding ways to bring all of your workflows into one place where you can focus on getting your work done can help save time and money.

Learn how to transform your CX strategy and improve customer experience with an integrated UCaaS and contact center platform.

5 tips for updating your office with hybrid workplace technology

Equip your office with hybrid workplace technology that supports collaboration and helps in-person and remote employees work together.

Budgets and resources are shrinking — but that’s nothing new to you. These days, you might be getting asked to justify your IT spending or told you need to cut back some way, somehow. Problem is, you know your employees are using a variety of apps and channels to...

How to measure customer satisfaction: understanding the top 4 metrics

In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction contributes to customer loyalty and the higher revenues that come with it. (Pro Tip: here are some ways to deliver great customer...

Whether your work day begins in an office, at home, or somewhere in between, there’s a good chance your routine includes a set of tasks like these:Open your calendar app to review the day’s agenda Sign in to your emailCheck your chat or messaging appsLog in to your CRM or...

Breakout rooms are one of the most popular features in Zoom Meetings, creating a more dynamic experience by allowing you to break into groups for smaller, focused discussions. From creating breakout rooms based on poll results to broadcasting a message to all breakout...

Navigating uncertainty: How Zoom One can help you do more with less

The recent years have brought significant change for business leaders like you, including digital transformation initiatives, a transition to flexible workstyles, and increased pressure to deliver premium customer service.An uncertain economy has decision-makers trying to...

Have you ever live-streamed a concert from the comfort of your living room? Or watched an in-person meeting from home? Whether you realized it or not, you were part of a hybrid event. Hosting a successful hybrid event requires more than a one-size-fits-all approach. You’ll...

Want to talk about it?Many parents find that question on their lips for countless reasons. School, issues with other kids, and — hopefully — online safety. The latter is an increasingly important topic in today’s world, where kids use the internet to stay connected, bond...

The Zoom platform has a diverse feature set that helps people across the world work better together. What are your favorite Zoom features? The ones you rely on to create meaningful connections with others, bring your ideas to life, and make your workday just a little bit...

As a systems administrator, you've got a lot to manage — from deploying new hardware and software to handling issues that arise. But when it comes to Zoom Rooms, we want to provide you with tools to make their management effortless.Here are some of the enhancements and...

Zoom Revenue Accelerator

Better productivity, more sales opportunities, and a more engaged team is top of mind for many sales leaders. Conversation intelligence, an AI-powered data analysis tool, unlocks the insights hidden within conversation data to help you and your sales teams tackle these...

If you’re still using Zoom’s Chrome OS App, it’s time to upgrade your experience by switching to the Zoom progressive web application (PWA) for Chrome OS! As of August 2022, Zoom no longer supports the Chrome OS App, which will be entirely phased out by Feb. 1, 2023. As...

How to Become a Virtual Event Hosting Pro

Want to host a virtual event but not sure where to start? Unsure how to engage with a remote audience? If you’re looking for some guidance to make your virtual experience as memorable and impactful as in-person events, we can help! Virtual experiences are still new to many...

How to Host Your Sales Kickoff Using Zoom Events

Sales kickoffs (SKO) are an exciting time to rally your revenue organization around the latest company strategies, initiatives, and best practices. But as the world shifts to favor more hybrid and virtual events, you may wonder if it’s possible to host a successful and...

3 Strategies to Make a Positive First Impression Virtually

It takes a fraction of a second to form a first impression, while its influence can be long-lasting. First impressions can affect whether people hire you, buy from you, befriend you, or remember you.Dr. Carmen Simon, Chief Science Officer at Corporate Visions and B2B...

It’s that time of year again — time to prep lesson plans, get the classroom ready, and plan an entire year of exciting and engaging learning experiences! And we at Zoom have been hard at work to develop features and solutions that can help you bring your lessons to life and...

With schools now offering online, hybrid, or in-person classes more frequently, it can be challenging to ensure student organizations remain united. Recruiting new student members has been even more of a challenge, especially in online or hybrid formats. As a former leader...

How to Nail the Zoom Background, From Our Friends at Room Rater

How would you fare if the folks from Room Rater had a peek at your workspace background right now?Not familiar with Room Rater? Created by Claude Taylor and Jessie Bahrey, what began as a Twitter account in April 2020 has become a cultural touchstone in the world of remote...

In-person events may be returning, but the demand for virtual and hybrid experiences remains strong. Not only are they cost-effective and beneficial for remote audiences, but they allow event marketers to extend their brand reach far beyond the four walls of a traditional...

While many might think that livestreaming is just for gamers and social media influencers, it has fundamentally changed how entertainers, organizations, politicians, and many others connect with their communities and each other. Many part-time hobby streamers have even been...

Virtual Teaching Resources: Tools, Templates, and Tips

Online learning plays a vital role in education, providing greater flexibility, operational resilience, and more options for students and families. As virtual and hybrid teaching techniques become more advanced, staying current on the tools and technology at your disposal...

Famous author and speaker John C. Maxwell once wrote, "Teamwork makes the dream work," and that phrase couldn't be truer in the modern workspace. Every day, teams around the world communicate and collaborate to bring bold new products and ideas to life. And while technology...

Remote Work

In 2021, 47 million Americans quit their jobs, beginning what many have called the ‘Great Resignation’. And in an effort to attract and retain talented employees, companies around the world, including Airbnb and Twitter, have now made hybrid and remote work a central part...

Zoom Whiteboard Tips for Teaching and Collaborating in the Classroom

As learning environments evolve, so, too, do the tools educators use in the classroom. From the chalkboard to the dry-erase board to the interactive or virtual whiteboard, instructors are constantly adopting new ways to teach in an effective and visually engaging...

Maximize the Impact of Your Virtual Event With Hubs From Zoom Events

Virtual and hybrid events have proven to be a valuable solution for organizations to deliver measurable impact and results during a time of limited in-person experiences. Now, as attendees’ expectations evolve, virtual event platforms are a necessity to produce engaging,...

Planning a Campus Event? Here’s How to Go Virtual With Zoom Events

Whether you’re preparing for end-of-year festivities like commencement or alumni gatherings, or planning ahead for next year’s new student orientation, many institutions are looking to reach a wider audience through virtual and hybrid event experiences.Virtual and hybrid...

If managed correctly, a problem with a product or service isn’t the end of a customer relationship. However, quickly resolving issues can be challenging, particularly if the customer is angry, frustrated, or uncooperative. Learning how to de-escalate angry customer calls...

By Teacher Request: 4 Cool New Ways to Connect and Engage With Students

At Zoom, we have the honor of working with schools and universities around the world, hearing from educators at every level about their greatest challenges when it comes to communicating with students in the digital age. Their feedback has been instrumental in enabling us...

Gone are the days when you worked for a company where everyone lived near the office and worked in-person five days a week while one or two colleagues were remote. When full-time, in-person work was the norm, meetings and everyday work styles were not inclusive or...

Ah, the office — how absence has made the heart grow fonder! As people make their way from the home office back to the actual office, some of us might need a little refresher on how to actually work there.So we’ve put together a few reminders on how to get back into the...

Sales

Video communication has provided a valuable solution for modern sales teams, enabling them to connect face to face with potential customers wherever they are. However, crafting and presenting an effective sales pitch presentation in a virtual setting can present a unique...

Integrations

2022 is in full swing, and as we prepare for upcoming virtual events, we’re all on the lookout for tools to take our presentations from mundane to magical. In order to inspire and engage our audiences virtually, we need to elevate our online presentations. Whether you’re...

As organizations around the world adjust to new work models where employees have the opportunity to work from both the office and remote locations, “hot desking” has become increasingly popular. This resource management concept enables employees to reserve workspace...

Over the last decade, podcasts have gone from a niche form of media to a nearly ubiquitous art form. Amidst the podcast boom, Zoom has become a trusted podcasting solution with our host of audio and recording capabilities, reliable VoIP, and high-quality video.Hear from...

The ABCs of Grant Funding Success for Schools and Universities

Building resilience and embracing flexibility in education are priorities for schools and universities. While limited budgets may have previously held educational institutions back from investing in future-forward projects, billions of dollars in federal stimulus funding...

Zoom Events helps you to seamlessly create and manage virtual events of any size. In addition to providing event managers and hosts with valuable tools like event hubs, interactive chat-enabled lobbies, and comprehensive event reporting, Zoom Events allows you to flexibly...

5 Common Communications Challenges — and 5 Tips for Effective Communication in the Workplace

Whether you’re working from home or in an office, communication is critical to the success of your organization and its employees. Effective communication plays a key role in building strong, productive teams that work collaboratively toward a common goal. On the other...

After a year of hard work and dedication, there are few better ways to wrap up the year than a company party! These events give everyone the chance to come together, share stories and laughs, and celebrate the year’s successes, which is important for team and company...

4 Tips to Make Your Virtual Holiday Gathering Merry and Bright

Celebrating the holidays over Zoom this year? If you’re unable to gather in person, it’s still possible to watch your loved ones open gifts, share a New Year’s toast, and crown an Ugly Sweater Contest winner. From custom backgrounds to new games, here are four tips to make...

Instant messaging, otherwise known as chat, has become one of the most popular tools for organizations as it offers a fast, effective, and flexible method of communication that enhances productivity and streamlines workflows. The Zoom platform provides leading communication...

Motivation is a tricky topic, one that has leaders scratching their heads on how to master. How do you motivate employees, both now and in the future? According to Lindsay McGregor, co-founder of Vega Factor and co-author of the bestselling book, Primed to Perform,...

It may sound like something out of a horror movie, but one problem affecting your conference room usage might be zombies. We aren’t referring to the undead monsters that hunger for brains — we’re talking about “zombie meetings.” A zombie meeting, sometimes called a ghost...

A sense of belonging and community is critical to building effective teams and a thriving company culture. But as workers become increasingly dispersed between remote workspaces and offices, staying connected with employees and creating the strong connections that enable...

As we plan to return to offices and establish a hybrid workforce, it’s clear that technology will play an increasingly crucial role in how we experience our workspaces. Remote collaboration and communication have become a necessity for the future of work. It’s therefore...

Best Practices for Elevating Your Internal Virtual Events

As more organizations move to a hybrid work model, engaged, satisfied employees are key to an effective hybrid workforce. To keep such a dispersed workforce connected, many organizations are engaging employees through interactive virtual events. However, the challenge is...

Organizations around the world are transforming their operations to meet the needs of a hybrid workforce and ensure that all employees can enjoy the same resources, whether they are on-site or remote. This includes offering a completely digital onboarding process for new...

Communication solutions like email and video meetings have revolutionized how we connect and collaborate across distances. But a jam-packed schedule and an overflowing inbox don't help you get actual work done.With real-time collaboration tools like Zoom Chat, you can...

Quick, effective communication is critical to success and productivity, especially for hybrid organizations, and it’s why more businesses rely on a cloud chat solution. With the ability to send screenshots, documents, and files, as well as launch video and phone calls at...

You don’t get many opportunities to inform, engage, and connect with your entire workforce at the same time, so it’s important to make the most of your virtual all-hands meetings. Here at Zoom, we strive to produce bi-monthly all-hands events that engage and excite our own...

Webinars connect your company with prospects and customers, helping to generate leads and facilitate engagement. But time is precious, and your competitors are undoubtedly competing for the same mindshare. You want to provide a professional, valuable resource for those...

Virtual job interviews are an efficient way for businesses to quickly evaluate candidates and attract top talent across the globe. With Zoom Meetings, recruiters can easily schedule and host interviews to connect with candidates, taking advantage of Zoom’s seamless...

App Marketplace

We’re excited to announce the release of Zoom Apps, a new type of in-product integration that lets you bring your favorite apps right into your Zoom Meetings. We know video meetings have become a big part of how you stay connected — for work, school, and everything in...

The world of work is changing. In the past, organizations have traditionally followed one of two work models: in-office where everyone is in the office every day, or remote, where employees work in off-site locations that are located wherever they are. However, recent...

Graphic illustration of the Zoom application running on a laptop, next to a paper checklist

Today is Global Accessibility Awareness Day, and we wanted to take a few minutes to help raise additional awareness on the challenges virtual meetings can present to those with audio and visual disabilities.We here at Zoom work closely with leading accessibility...

So You’ve Made a Zoom Recording…Now What?

Recording a Zoom Meeting has lots of benefits for you and your audience. You can easily return to your recording to review action items from your call or share the video with those who weren’t present during the meeting. You can also repurpose recordings to create on-demand...

From the days of sticky notes and written calendars to the prevalence of cloud-based management solutions today, executive assistants (EAs) have always needed a diverse set of tools and skills to adapt to leaders’ shifting requirements.Modern-day executive assistants have...

Computer screen with man speaking in a ZOom video webinar. Graphics showing Spanish interpreter's volume and English speaker's volume.

Virtual or hybrid events enable you to reach global audiences like never before. When attendees are joining your event from every corner of the world, you want to make sure the experience is accessible and enjoyable.If you’re planning on welcoming a large number of...

graphic illustration of man at podium in front of a large computer screen with gallery of people simulating a virtual event

Event planners had to rapidly learn how to transition from in-person to virtual event experiences in 2020. But what can we expect for the event industry in 2021 and beyond? With restrictions on travel and large gatherings, many organizers are sticking with a virtual or...

While last year was characterized by a collective, sudden shift to a remote workforce, 2021 is poised to become the year of the hybrid work model. As some employees return to work safely, others may remain home, or a mix of both. While this hybrid workforce creates...

Bringing an element of fun and levity to a virtual meeting can make all the difference in creating a connection. Luckily, we have features to help you create a unique look for yourself and inject some spontaneous fun into your meetings with the option to apply them to all...

Business people meeting around conference table and looking at woman on screen in video conference

Sales professionals have always had to adopt new strategies and ways of selling to reach their customers effectively, an ability that has been put to the ultimate test during the COVID-19 pandemic. Not surprisingly, Salesforce reported video conferencing was the No. 1 most...

colorful streamers at Archer School graduation

The class of 2020 had to get creative with commencement ceremonies in the midst of a pandemic. Instead of gathering with classmates and family members in person, many graduates turned their tassels in virtual graduations over Zoom.At The Archer School for Girls, an...

Man with the face of a cat on a Zoom call

An adorable cat filter is purr-fectly appropriate for a Zoom session with family and friends, but what happens when you join your next meeting as a furry feline and want to quickly regain your human form?We’re here to answer all your questions about using filters, whether...

Webinars are a critical medium for organizations to present important information to customers and engage with their target audiences. Here at Zoom, we use our webinar product daily to provide thought leadership content, product demos, training sessions, and important...

As we enter a new semester, and some parts of the world implement new restrictions in response to the pandemic, hybrid or blended learning environments have become a key part of providing educational continuity.Globally, school leaders are expanding their planning for how...

Zoom has a ton of audio and video features to help you present with confidence, create an incredible meeting experience for your attendees, and add some fun to your daily meetings. Here are some of our favorite audio and video features to help you elevate your Zoom meeting...

If you feel like most of your time is taken up by meetings, you’re not alone. According to meeting scientist Joseph Allen, Ph.D., managers spent 75% of their pre-pandemic workday preparing for, organizing, and attending meetings — yet more than half of meetings are rated as...

Video communication is more popular than ever, and luckily, it's also easier than ever to get started with Zoom!We’ve compiled all you need to know to get started with Zoom Meetings (spoiler alert - it’s super easy!), with tips for downloading the app, hosting and joining a...

In a year marked by physical distance, with the pandemic preventing many of us from traveling or getting together in person, connecting with friends and family in other ways is vitally important. While Zoom has become central to communicating with colleagues during this...

Students worldwide have spent the last several months learning from home due to the COVID-19 pandemic. While some kids are moving to hybrid schedules that include some in-school learning, it’s safe to say that online learning isn’t going away anytime soon. Helping children...

Zoomtopia

Anyone who’s been to Zoomtopia, our annual user conference, knows that we go all out in celebration of our customers with epic visual themes, star-studded entertainment, and amazing announcements and breakout sessions. We continued the tradition at Zoomtopia 2020, even...

High School Teachers Share 5 Best Practices for Successful Hybrid Learning

Teaching in a hybrid classroom presents its own challenges and opportunities. Ensuring that every student gets the same exposure to the material and feels included in the class can present logistical challenges, especially when it comes to more hands-on subjects like math...

Every year at Zoomtopia, we share the most helpful tips and productivity hacks to help you meet and communicate better — and Zoomtopia 2020 was no different. One of our most popular sessions at Zoomtopia 2020, “Zoom Meetings & Chat: Tips & Tricks to Become an Expert...

Even the most experienced leaders may stumble when it comes to facilitating an effective virtual brainstorming session. Many of the pitfalls of in-person brainstorms — you know, where everyone sits in silence for an hour, or the loudest voices in the room derail the...

Companies are facing unprecedented communication challenges by having their employees suddenly thrust into working remotely. Physical, on-premises phone systems worked well when employees were all working in the office, but trying to help employees stay connected while...

Staying connected with friends and loved ones has taken on a new meaning during this time of social distancing. Instead of gathering in person, virtual hangouts have become the norm — with everything from Halloween parties to birthdays to baby showers happening over...

From financial planning to fitness classes to food festivals, many of the in-person activities and meetings companies once relied on to generate revenue have all gone virtual. A new era of social distancing has entrepreneurs and small-business owners rethinking how they do...

Oct. 1 marks the start of National Cybersecurity Awareness Month. This year, with many of us working remotely, we wanted to provide information on how you can stay secure online - no matter where you are.We’ve collected some best practices for people working from home to...

Annual sales kickoffs (SKOs) are a fantastic way to boost morale, build a sense of community and culture, celebrate big wins, and get everyone fired up to crush their goals in the year ahead. With the COVID-19 pandemic limiting travel and large gatherings, a number of...

High-Fidelity, Professional-Grade Audio on Zoom

The Zoom platform is fantastic at background noise cancellation for when you need to be heard on your Zoom meeting rather than the neighbor’s lawnmower or a barking dog. But what if you actually wanted to highlight your background audio for when music is the star of the...

Hey, teachers! Zoom has a bunch of features you can use to better manage the online teaching experience, and we just rolled out four brand-new ones! Here’s how our features will help you teach — and students learn — over Zoom.https://youtu.be/uGgwpOQRK80

Zoom’s enhanced Two-Factor Authentication (2FA) makes it easier for admins and organizations to protect their users and prevent security breaches right from our own platform.Two-Factor Authentication identifies online users by requiring them to present two or more pieces of...

We’re kicking off the fall semester with a lineup of new and exciting Zoom for Education features to enhance student engagement and classroom management. In line with our commitment to ensuring quality virtual education is accessible for teachers and students everywhere,...

Best practices for hosting zoom workouts

Zoom has helped us all navigate working from home, access virtual classrooms, remotely connect with our doctors, and even share cocktails with friends and family during happy hours. Fitness instructors are also using Zoom to stay connected to their students and help them...

Like it or not, many of us are remote workers for the time being, and phone remains an important tool for daily work communication. I have been a remote worker since joining Zoom in April 2019, and Zoom Phone has become a key component of my daily workflow. I’ve outlined...

The COVID-19 global pandemic has fundamentally changed life for all of us, but Denver-based Wedfuly is determined to help couples around the world carry out their planned weddings, even if they have to be Zoom weddings.Wedfuly, an online wedding planning service, has...

Securely host your virtual board meeting on Zoom

A webinar attendee recently inquired on our “Ask Eric Anything” session whether Zoom is safe to use for an organization’s virtual board meetings. The answer is yes!Zoom has various mechanisms in place to securely host your online events, including board meetings for public...

Remote virtual learning has become the new normal for many teachers, administrators, students, and parents. While the transition may not be easy, we want to provide resources to ensure users are creating secure and effective virtual classrooms using Zoom.We collected the...

In-person training is one of the most effective ways to onboard new employees and get them up to speed on your company, processes, and teams so they can start contributing quickly. But that’s not easy in this time of social distancing, office closures, and widespread...

Remote work is our current workplace reality, but managing remote teams and keeping distributed employees engaged can challenge even the best managers. This unique environment, however, can present myriad opportunities to support your teams and grow as team leaders.As a...

As we all join together in the world’s largest work-from-home experiment, enterprises, universities, and organizations alike are looking to video communications to maintain day-to-day work and productivity. But as more companies make full-time remote working mandatory,...

One of Zoom’s core values is “Delivering Happiness” to all of our customers. The Zoom Training Team is on a daily mission to provide that happiness, and doing so means enabling their everyday business success.One goal that our customers continuously voice when they start...

With many businesses now encouraging or even mandating that employees work from home amid global health concerns over the coronavirus, millions of people can expect to have their daily routines and work styles impacted. But not everyone is accustomed to working from home,...

Event organizers should be their own class of superheroes for all the effort it takes to design, plan, and execute impactful attendee experiences. Current health concerns and travel restrictions related to COVID-19, however, have canceled or postponed many events around the...

Zoom Waiting Rooms and a secure video conference

Zoom’s video communications platform provides you with numerous secure video conference features to ensure your meetings are protected and include only the desired participants. One of the most popular security components of Zoom Meetings is the Waiting Rooms feature.The...

App Marketplace

This past weekend, we enhanced how the Zoom App Marketplace is organized to help you better leverage our portfolio of 200-plus apps and integrations for the Zoom platform. Simply put, we’ve updated the marketplace categorization to ensure our customers can more intuitively...

Did you know that when you purchase any Zoom Rooms license, you get unlimited Digital Signage capabilities included at no additional cost? Zoom Rooms Digital Signage is a great way to share important announcements and other information in the form of images, videos, and...

The Zoom engineers have been busy delivering new feature happiness this December! Following our Dec. 2 release, the team delivered another feature-packed release this past weekend based on your customer input. The pace of innovation with over 300 new features released this...

Company all-hands or town-hall meetings are a powerful way to build organizational alignment. Connecting on video with hundreds or even thousands of employees at the same time empowers companies to provides employees with important updates, answer their pressing questions,...

Not all heroes wear capes, but that doesn’t mean they should go unrecognized. IT professionals in any organization, whether an IT director, manager, analyst, system and network administrator, or any other iteration, deserve ALL the recognition and kudos we can give them for...

This blog appeared in its original form on https://mindmaven.com/blog.Ever had the painful experience of sending (what you thought was) a well-meaning check-in email only to have it blow up in your face when your message was completely misconstrued? Most of us have been...

Gone are the days when sales teams were able to call up a customer and give them a demo purely on an audio platform. Today, video conferencing is the new normal, allowing you to demo from your mobile, desktop, or conference room. A sales demo is the perfect time to...

So, you have Zoom. Good job! That means you’re about 80% of the way to having perfect video communications. What’s the other 20%, you ask? Well, that’s up to you. That remaining portion is your ability to create a professional appearance, background, and presentation. We’re...

7 Effective Communication Strategies to Boost Productivity & Morale

11 min read

Warning: This is not just another article on effective communication in the workplace. Those articles can be real snooze fests.This article is totally different. We’ve brought together research, trends and personal experience to bring you the absolute best roundup of...

Virtual Agent

As a business leader, you continually set goals to improve revenues and profits, customer retention, and operational efficiency. But in addition to defining those goals, do you have a workable way to reach them? It can be particularly challenging for your customer service...

Looking for new learning opportunities for your students? Zoom offers exciting ways to integrate video communications into your classroom! Check out our list of ten ways to use Zoom to enrich your students’ learning experiences. Virtual Field Trips: Reach out to museums and...

We Asked the Pros: How to Run Your Podcast on Zoom

We’ve been blown away by how many of our customers are using Zoom to run their podcasts. We reached out to a handful of these pro podcasters to learn their tips for running a podcast on Zoom.In this post you’ll get advice from: Masters of Scale: Masters of Scale is an...

Technical Deep Dive: How We Live Streamed Zoomtopia Without a Hitch

Part of Zoom’s mission is to enable collaboration and communication no matter where you are or what device you’re using. When we decided to host Zoomtopia, our first in-person user conference this year, we knew we needed to broadcast the event on Zoom to all our customers...

Using Zoom for Agile Software Development

If you are a member of any sort of team, it’s increasingly obvious that we live in an agile world. Constant changes that bombard a team require lightning-fast collaboration, which in turn requires frequent and reliable communication. Software development teams have led the...

Your Zoom Webinars Best Practices Checklist

Webinar, demo, broadcast…whatever you call it, you’re running a virtual event and we’re here to help. If you’re hosting a Zoom Webinars, there are a variety of steps you should complete to make sure you’re creating the best experience for your panelists and attendees. Let’s...

5 Reasons Why Top Sales Teams Use Zoom To Close Deals Faster

What does your sales team want? They want to close deals faster, meet their quotas, and make president’s club. To get what they want, they need more effective means of communicating with their customers and prospects. That’s where Zoom comes in. Here are the five top...

4 Ways to Create Positive Synergy in Team Meetings

Almost every single aspect of modern civilization can be traced back to collaboration and some division of labor on a grand scale. This fractal of synergy is what makes us the most innovative species by far on the planet. In the 21st century, we count on things like team...

We designed Zoom for on-the-fly, fast collaboration. See the image on the right? Just click either of the top two orange buttons on your Zoom client and you’re in a meeting. Or start an instant meeting from our messenger by clicking the “Start a Meeting” drop down in the...

1 min read

You asked – we delivered! Today we announce our integration with Slack, the real-time instant messaging, archiving, and search platform. That's right: the leading video conferencing and online meeting service, Zoom has integrated with Slack to bring the best in productivity...

How To Meet New Clients Effectively Through Zoom

When you’re working independently, if you just sit around and wait for a client to pop up, you're going to be waiting for a very long time. Independent businesses have to really put in the work for people to take notice, and for this reason you need a special set of skills...

A Highly Scientific Post About Lighting Zoom Meetings

“Lights, camera, action!”These words are spoken as a cue to the film crew at the beginning of a take. They represent the order in which things must progress just before the filming happens. Notice the first word: “Lights.” This word is at the beginning of the cue because,...

How to Be a Good Participant in a Zoom Meeting

Every meeting is an opportunity to exchange ideas and move forward with projects. In teams that have members that are based in countries far from each other (like many of our customers’ teams), meetings also present an opportunity to connect with people you don’t get to see...

Two weeks ago, we gave you the basics on hosting your Zoom Webinars. Today we'd like to delve deeper to address the one thing that gives every webinar host a case of sweaty palms: the questions & answers (Q&A) portion of the event. This is the moment when the...

Can You Do Zoom On Your Phone? 6 Things to Consider When Using Zoom's Mobile App

Mobile communication has become one of the greatest achievements of the 21st century. As time passes, people are moving further and further away from their stationary workplaces to venture into a realm where they can get work done and business taken care of from a device...

The typical startup is started by someone with an idea burrowed deep inside their noggin. This is what sets them apart from businesses. Although they both become one and the same eventually, at its nascent stage, a startup is nothing more than an idea in development. For...

With access to so many services, like Zoom, that allow us to talk to people around the world day-in and day-out, we often take for granted the fact that we’re living in an international community. That is, it is so easy to connect that we don’t really appreciate that the...

People will search far and wide for a collaboration solution that works for them. Believe us, it’s hard! Just read through at least one of our case studies. You’ll find small businesses and even multi-national corporations that have gone through long, tough journeys before...

In a star, there are two forces constantly fighting each other: gravity and the energy released by nuclear fusion. These two beasts go head-to-head for billions of years to produce the perfect equilibrium that results in a celestial body like our sun. Right now, picture a...

There’s a new trend on the horizon, and chances are you’re already part of it. Are you using Zoom in your car, at home, at a coffee shop, or at the airport? How about all four? With the growing expectation that you're "always plugged-in," mobility is now becoming a key...

We all know Zoom is great for internal meetings. Just shoot your colleague an invite and connect from the next office over or across oceans. But it is sometimes harder to start using a new tool for your external meetings. For sales, in particular, there is a tradition of...

Education is one of the pillars of our modern world. Since it was first institutionalized, governments and private organizations all over the world have attempted to improve it in one way or another. Today, even corporations have started training their staff in an...

Healthcare

Since mankind was industrialized, doctors have actively sought ways of enhancing patient care. Today, we have telemedicine, a recent innovation that is finding its way to hospitals and private practices everywhere. In fact, one of our customers in the medical field, The...

Whether you’re writing for a magazine, designing a header for a website, or even coding that website, you need some level of collaboration with your clients and other people working on the project. Most likely, you’re already doing this through email. You might even have...

Not too long ago, South Kashmir, a region in the Indian subcontinent, was hit with a huge snowfall. Consequently, several power lines went down and entire areas were left in the dark. Omar Abdullah, the chief minister of the region, was overwhelmed with the effort to...