Tired of toggling? How you can save time with these chat and phone integrations
Finding ways to bring all of your workflows into one place where you can focus on getting your work done can help save time and money.
Updated on September 26, 2022
Published on October 30, 2020
Companies are facing unprecedented communication challenges by having their employees suddenly thrust into working remotely. Physical, on-premises phone systems worked well when employees were all working in the office, but trying to help employees stay connected while setting boundaries between their personal and work lives is another challenge altogether. That’s where a cloud business phone system can help.
In an effort to achieve the flexibility and agility they need to succeed, many modern businesses are moving to a cloud voice over internet protocol (VoIP) service, rather than a traditional on-premises private branch exchange (PBX) phone system.
With a legacy phone system, calls are routed through the PBX, which is a telecom switch that resides on the customer’s premises, and the business is responsible for maintaining the necessary hardware on-site. A legacy PBX connects to the public switched telephone network (PSTN) to begin a phone call. With a cloud business phone system using VoIP, the PSTN network is interconnected via an internet connection to route the call.
A cloud VoIP system like Zoom Phone can operate on a number of devices and hardware that have an internet connection, including computers, mobile phones, desk phones, and other personal devices, whereas a PBX phone system typically relies on hard-wired desk phones to operate.
Many organizations switch from a PBX phone system to a cloud business phone system for the superior audio quality and reduced infrastructure management, but there are plenty of other benefits associated with making the switch. Here are just a few ways a cloud VoIP phone system can benefit your business:
As companies around the world rapidly transition to a cloud business phone system for its simplicity, flexibility, and cost-reducing potential, they’ll also benefit from a solution that supports a best-of-breed technology strategy. Since its inception, Zoom has been dedicated to creating seamless, frictionless, reliable, and user-friendly communications solutions, and we have taken the same approach in building Zoom Phone.
Zoom Phone has number of features that give additional capabilities that will help you streamline your communications infrastructure:
Zoom’s cloud business phone system plays a critical role in business communications today, giving users the flexibility and agility you need to handle the demands of modern commerce. To learn more about how Zoom’s unified communications platform can transform your business, schedule a one-on-one with a Zoom Phone product specialist today!