The latest innovations at Zoom you don’t want to miss.
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Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows.
Agentic Retrieval for Gmail and Outlook
- Connect your Gmail and Outlook accounts to AI Companion 3.0 on the web to use your emails as context for questions and summaries.
- You know the answer is in an email somewhere, but you can’t remember which thread. Now AI Companion 3.0 finds it for you, so you stop searching and start working.
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Zoom Workplace
Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later.
Generate Whiteboards from Zoom Content
- Create a visual map or flowchart instantly by giving AI Companion context from your Zoom Meetings, Docs, or Zoom Chat threads.
- Blank canvases are intimidating. Instead of starting from scratch, you get a structured head start based on the conversations you’ve already had.
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AI Image Conversion for Whiteboard
- Convert a photo of a physical whiteboard into a digital, editable canvas with distinct objects.
- That brilliant diagram on the conference room wall doesn't have to die there. Snap a picture, digitize it, and keep iterating with the team remotely.
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Embed Clips on Third-Party Sites
- Embed your Zoom Clips directly onto third-party websites, intranets, or learning platforms using simple code.
- Stop requiring people to click away to watch a video. Meet your audience where they already are—whether that’s your company wiki or a marketing landing page.
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Zoom for Cisco Rooms
- Zoom and Cisco are partnering to provide customers with more choice and flexibility with Zoom for Cisco Rooms, giving customers the same high-quality Zoom Meetings experience on Cisco hardware, now available. Customers can now use Zoom Meeting features like AI Companion, breakout rooms, reactions, and chat, all on their existing Cisco Rooms..
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Zoom Webinars & Events
Learning Certificates for Webinars
- Design and email custom certificates to attendees who meet specific criteria, like attending 60 minutes of the webinar or answering quiz questions.
- Instead of spending hours cross-referencing spreadsheets to see who earned a credit, simplify that process directly on Zoom.
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Company Insights for Events
- Group attendees by their business email domains to see exactly which organizations are engaging with your events.
- Sales teams don’t sell to individual email addresses—they sell to accounts. See clearly when a whole team from a target prospect shows up.
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Event Engagement Score
- Rate attendee engagement on a 0-10 scale based on actions like chat activity, Q&A participation, and poll responses.
- "Attended" doesn't mean "listened." Understand who was leaning in, so you can prioritize the leads that are actually interested.
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Zoom for Sales
Channel Notifications for Zoom Revenue Accelerator
- Route notifications—like deal wins, risks, or new recordings—directly to shared channels in Zoom Chat or Slack.
- Critical updates shouldn't be buried in one person's inbox. The whole account team sees the news instantly, where they’re already collaborating.
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HubSpot Integration for Zoom Auto Dialer
- Pull HubSpot contact segments directly into the Auto Dialer and log every call, meeting, and email back to the CRM automatically.
- Switching tabs kills momentum. Your sellers stay in one flow, powering through their list without the "copy-paste" tax.
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CRM APIs for Revenue Accelerator
- Programmatically sync deal, contact, and lead data between Zoom Revenue Accelerator and your supported CRM and BI tools.
- No more manual exports to build a forecast. Your data flows automatically between systems, giving you a real-time view of pipeline health.
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Zoom CX
Zoom CX
Voice Message Recordings for Callbacks
- Allow customers to record a short voice message explaining their issue when they request a callback.
- "Can you repeat the problem?" is a bad way to start a support call. Agents listen to the context first and greet the customer with a solution.
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Group SMS Messaging
- Add up to eight additional participants—like internal experts or family members—to a single SMS support thread.
- Sometimes solving a problem takes a village. Bring in the right subject matter expert immediately without playing telephone across different channels.
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Email Channel Support in CTI
- Send, receive, and manage customer emails directly within the Salesforce CTI connector.
- Agents shouldn't have to leave their primary workspace just to send an email. Keep all interactions centralized so nothing slips through the cracks.
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Queue Visibility for Transfers
- See exactly how many agents are ready or busy in a specific queue before you transfer a customer.
- Blind transfers frustrate everyone. Now you know if you're sending a customer to help or to hold.
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Workforce Management in Zoom Workplace
- View schedules, submit time-off requests, and check agent boards directly within the Zoom Workplace app.
- Managing your shift shouldn’t require a separate login. Agents get everything they need in the app they use to do their job.
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Coaching Sessions for Quality Management
- Create coaching modules directly from scorecard data to help agents improve on specific skills.
- Feedback without action is just noise. Turn evaluation insights into structured coaching to help your agents actually get better.
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Change Log for Virtual Agents
- View a comprehensive log of additions, deletions, and modifications when publishing changes to your virtual agent.
- "Who changed that?" is a scary question in production. Now you have a clear audit trail and accountability before anything goes live.
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Enhanced Knowledge Coaching for Virtual Agents
- Filter and cluster user queries to spot exactly where your knowledge base is failing to provide answers.
- Your AI is only as smart as you coach it to be. Stop guessing what to fix and see exactly which questions are stumping your bot.
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Analytics Enhancements for Virtual Agents
- Subscribe to multiple reports in one email and set alerts that trigger only when metrics stray from historical baselines.
- Data overload is real. Stop checking dashboards and let the system tell you when something is actually broken.
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Expanded Language Support for Virtual Agents
- Deploy Zoom Virtual Agents that speak and chat natively in Spanish, Catalan, Vietnamese, and Arabic.
- Your customers want to speak their own language. Now your automated support can answer them fluently, without awkward translations.
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Industry Solutions
Zoom Workplace for Frontline (Government)
- Equip government frontline workers with push-to-talk, video calling, and secure messaging on their mobile devices.
- Field teams need more than a radio. Give them modern communication tools that keep them connected to headquarters and each other.
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Canvas Connector for Education
- Students and educators can use conversational prompts to find assignments, grades, and announcements from Canvas in the AI Companion panel.
- Navigating course materials takes time. Instead of clicking through menus, just ask "what's due Friday?" and get back to studying.
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Clinical Notes Enhancements
- Draft and review clinical notes on mobile devices and send AI-generated documentation directly to your EHR.
- Care happens at the bedside, not behind a desk. Document visits in the moment so you don't have to catch up on paperwork after hours.
Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows.
Conversational Work Surface
- Interact with a new central hub on the web that integrates Zoom Docs, meeting insights, and web search into a single workspace.
- This solves complex problems faster by having a dedicated canvas for AI brainstorming and task completion without switching between apps.
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Agentic Retrieval
- Search across Zoom, Google Drive, and Microsoft OneDrive with context-aware intelligence that understands exactly what you need.
- This reduces time spent hunting for files by surfacing the most critical information instantly, regardless of where it lives.
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Calendar Integration
- Join upcoming meetings and access post-meeting assets like summaries and recordings directly from the AI Companion web interface.
- This streamlines your day by centralizing meeting preparation and follow-up in one location, keeping your workflow uninterrupted.
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Writing Mode
- Draft and refine documents side-by-side with AI, using context from meetings and other docs to generate relevant content.
- This helps you create high-quality deliverables faster by acting as a collaborative partner that helps structure, edit, and polish your work.
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Deep Research Mode
- Generate comprehensive reports by analyzing multiple documents, meetings, and web sources to synthesize complex topics. Available only with a Custom AI Companion license.
- This allows you to gain deep insights quickly without manually sifting through mountains of data, perfect for strategic planning and market analysis.
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AI Companion in Slack
- Bring the power of AI Companion directly into your Slack experience through a convenient side-panel app (requires Custom AI Companion paid add-on).
- Streamline routine workflows and get fast insights from your Zoom Meetings, Zoom Phone calls, Slack messages, and more.
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Zoom Workplace
Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later.
Simplified UI for Zoom Workplace
- Zoom Workplace app: A refreshed, simplified look makes it easier to navigate, switch between tabs, and maintain control of the layout.
- Zoom Meetings: An enhanced, streamlined in-meeting experience with a simplified toolbar, consolidated user settings, and organized host tools, helps users access and personalize experiences across mobile and desktop.
- Zoom Chat: A refreshed, cleaner design that’s consistent across desktop, mobile, and web, making it easier than ever to stay connected and organized.
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Hub Auto-Enabled
- A single, easy-to-navigate place for accessing and managing content across Zoom Workplace will now be enabled by default for online users (expected to expand to all other users in February 2026) serving as a new home base for work.
- AI Companion capabilities allow users to quickly gather insights, pull information from Zoom files and third parties assets, and generate new content
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Automatic Task Creation for Zoom Phone
- Automatically convert action items from call summaries and voicemails into Zoom Tasks, assigning owners and deadlines without lifting a finger.
- This ensures critical follow-ups aren't lost in your call history, driving accountability and allowing teams to focus on taking action immediately rather than administrative tracking.
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Productivity
AI Companion 3.0 in Zoom Docs
- Jumpstart document creation with the same conversational intelligence found on the web surface, using Writing Mode to co-create content and Deep Research Mode to generate comprehensive reports.
- This saves time on drafting and refining content, allowing you to easily export documents into multiple formats and collaborate with colleagues more efficiently.
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Populate Data Table Columns with AI Companion
- Streamline data entry by having AI Companion automatically populate table columns in Docs based on context from your meetings.
- This reduces manual input errors and ensures consistent, accurate information is captured for feedback reports, meeting materials, and project trackers.
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Help Me Read
- Digest long documents quickly with AI-generated overviews and mind maps that highlight core ideas, key arguments, and relevance.
- These insights help you understand complex content in seconds, improving decision-making speed and ensuring you grasp what matters most without reading every word.
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Page-Level Sharing
- Grant access to specific pages within a Zoom Doc without sharing the entire file, giving you granular control over who sees what.
- This allows for safer collaboration with stakeholders on relevant sections only, protecting sensitive data located elsewhere in the document.
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Subscribe to Doc Updates
- Stay informed about changes to critical documents by subscribing to updates, receiving notifications via email or in-app whenever edits are made.
- This keeps everyone looped in automatically, ensuring stakeholders are always aligned on the latest version without manual follow-up.
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Hub AI
- Leverage AI directly within Zoom Hub to find, summarize, and generate content across all your stored files using simple prompts.
- This transforms your file repository into an intelligent knowledge base, allowing you to instantly retrieve specific information without opening individual files.
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Individual Whiteboard Mode
- Launch a whiteboard session where each participant gets their own private canvas to work on, perfect for focused individual brainstorming or assessments.
- Facilitators can monitor progress in real-time and provide feedback privately, creating a better environment for personalized learning and contribution.
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Save Annotations to Whiteboard
- Instantly convert meeting annotations into a persistent Zoom Whiteboard with a single click, preserving fleeting sketches for future reference.
- This bridges the gap between ad-hoc annotation and structured brainstorming, allowing teams to continue iterating on ideas after the meeting ends.
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Zoom Spaces
Improved Voice Commands for Zoom Rooms
- Control your meeting environment with expanded "Hey Zoomie" voice commands, now including controls for audio volume, camera, and captions.
- This allows users to manage room settings hands-free and ask "how-to" questions for instant support, reducing the need for IT assistance during meetings.
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Zoom Video Management
Video Transcript Search
- Search for specific keywords within video transcripts to instantly find the exact moment a topic was discussed in a recording.
- This turns your video library into a searchable knowledge base, saving users time by allowing them to jump directly to relevant timestamps instead of watching the full video.
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Business Services
Business Services: Webinars & Events
Simplified Webinar Setup
- Launch webinars faster with a redesigned setup flow that mirrors the attendee journey, allowing you to start with essentials and add advanced features only when needed.
- This intuitive workflow reduces the learning curve for new hosts and shortens setup time, making it easier to scale your event program.
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Cross-Event Analytics
- View performance trends across all your events in a single dashboard, identifying which topics and formats resonate most with your audience.
- This comprehensive view helps marketing teams prove ROI to leadership and pinpoint their most engaged audience members for faster sales follow-up.
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Business Services
Business Services: Zoom for Sales
Log Non-Recorded Calendar Events in Salesforce
- Keep every customer touchpoint visible, even the ones that aren’t recorded. Now, non‑recorded meetings from your calendar automatically sync to Salesforce, giving you a complete, accurate deal timeline without the manual data entry.
- Sales leaders gain a real‑time view of deal activity for sharper forecasting, while admins can maintain privacy for internal meetings. It’s automated accuracy that keeps your pipeline honest.
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Modifiable Custom Briefs
- Make every recap count. With Modifiable Custom Briefs, you can fine‑tune meeting summaries or ask AI Companion to instantly tailor them for your audience, whether it’s a quick internal update or a detailed client follow‑up.
- Reps can personalize tone and focus while staying on‑brand with templates, turning every summary into a polished, actionable brief that moves deals forward.
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Scheduled Callbacks for Auto Dialer
- Schedule callbacks for a specific date and time with a few clicks, placing the call in a "snooze" state until it's time to reconnect.
- This simplifies follow-up workflows for sellers, ensuring they connect with prospects when they are most likely to answer and never miss a promised callback time.
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Auto Dialer: Japan Expansion
- Bring AI-powered sales calling to your teams in Japan, allowing them to reach more local prospects with outbound calls to local phone numbers.
- This expansion strengthens the unified sales platform approach, helping global teams connect faster and accelerate pipeline growth in key markets.
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Business Services
Business Services: Zoom CX
Zoom Virtual Agent: Epic Integration through SpinSci
- Connect Zoom Virtual Agent directly to Electronic Health Record (EHR) systems like Epic to securely automate critical healthcare workflows.
- This reduces the workload on healthcare staff by automating high-volume tasks like appointment scheduling and prescription refills without compromising compliance.
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Zoom Virtual Agent: Coval available on ISV Exchange
- Validate, test, and monitor your Zoom Virtual Agent interactions with Coval's AI-powered simulation tool, now available directly through Zoom ISV Exchange.
- Coval helps accelerate deployment cycles through automated quality assurance, ensuring a seamless customer experience from day one.
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Zoom Virtual Agent: Agent Tracing
- Gain end-to-end visibility into every step of a virtual agent interaction, from query formation to the final response and tool triggering.
- This transparency allows admins to troubleshoot issues faster and optimize flows with confidence, building trust in the AI's decision-making process.
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Zoom Virtual Agent: Analytics Enhancements
- New metrics track non-interactive sessions, message volumes, and direct user feedback to give a clearer picture of engagement quality.
- These insights help teams identify early drop-offs and conversational friction points, enabling data-driven improvements that boost resolution rates.
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Zoom Virtual Agent: Attachment Support for Chat
- Enable customers and agents to share files directly within chat interactions on platforms like Zendesk and Intercom, solving problems faster.
- This creates a smoother support experience by allowing users to exchange screenshots or forms without switching channels or tools.
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Real-Time Translation for CTI
- Translate incoming and outgoing messages in real-time across SMS, web chat, and social channels directly within your CRM interface.
- This empowers agents to support global customers in their native language, removing language barriers and allowing teams to scale their reach effectively.
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Video Engagement Support for Mobile App
- Agents can now receive and initiate video calls directly from the Zoom Contact Center mobile app, allowing for flexible support while on the go.
- This ensures agents have access to standard engagement controls like camera and audio, enabling faster issue resolution from anywhere.
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Telegram Integration for ZCC
- Integrate Telegram direct messages as a new channel in Zoom Contact Center, allowing you to engage with customers on their preferred platform.
- This expands your support reach, enabling agents to send and receive messages and images seamlessly within their existing workflow.
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Wrap-Up Duration for Messaging & Email
- Set a specific wrap-up time for agents after messaging or email interactions, preventing new inquiries from routing immediately.
- This gives agents the necessary time to complete administrative tasks and mentally reset, improving well-being and ensuring post-interaction work is accurate.
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Cobrowse for Mobile Browsers
- Extend co-browsing capabilities to mobile devices, allowing agents to see and guide customers through websites on iOS and Android.
- This provides a seamless support experience for customers on mobile, helping them complete applications and forms with real-time assistance.
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Industry Solutions
Zoom for Defense
- A specialized, IL-4 authorized extension of Zoom for Government, purpose-built to meet the Department of Defense's rigorous security requirements.
- This allows defense agencies to leverage modern collaboration tools like meetings and chat within a secure environment that adheres to strict NIPRNet standards.
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Zoom Workplace for Frontline Enhancements
- New features including CSV uploads for shift management and a floating push-to-talk experience designed to boost frontline productivity.
- These updates streamline shift scheduling for managers and ensure instant communication is always accessible for workers without blocking other tasks.
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Real-Time Media Streams (RTMS) for Video SDK
- Developers can now build custom video experiences that tap into live audio, video, and transcription streams directly via the Video SDK.
- This opens up new possibilities for building advanced AI applications, such as real-time tutoring assistants or healthcare bots, without complex integrations.
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