Built-in AI

Power productivity with AI
built into your phone

AI for Zoom Phone takes tedious phone tasks off your plate — turning calls and voicemails into summaries and action items, so you can stay focused on conversations, not busy work.

Contact sales Get started

Say goodbye to note-taking

Focus on the conversation while AI captures key points and action items for you in real time. After the call, find everything in your call history — including summaries, transcriptions and recordings. Great for all calls, and even better when you're taking calls on the go.

Get to priority
voicemails faster

Stay on top of essential communications without missing key information. By defining topics that matter most to you, AI prioritizes and surfaces your most important messages first, allowing you to focus attention where it's needed most.

Let AI create tasks
from voicemails

No more replaying messages or missing important requests — AI instantly extracts key details from voicemail transcripts and organizes information into clear tasks. Tackle priorities faster with smart voicemail management that works for you.

Simplify meeting prep with
AI call summaries

Preparing for calls and documenting action items afterward takes time. Let AI do the work for you — ask it to create agendas from previous call summaries and generate post-call follow-ups without manual note-taking — all seamlessly integrated into Zoom Canvas or Zoom Chat.

Get real-time AI insights during calls

ZoomMate is with you during calls. Converse with AI in your Zoom Workplace side panel to get immediate responses to questions and get clarity when you need it most. Ask things like “catch me up,” and “what are the key deliverables".

Get clarity from every
SMS thread

Team SMS conversations can move fast, with dozens of back-and-forth messages that are hard to track. AI organizes these into clear, concise summaries so you can see the key points at a glance. Instead of scrolling through long message chains, you get the context you need right away — making it easier to follow up, hand off, or jump back in without missing a beat.*

*Requires Customer Engagement Pack license.