AI Companion How-to AI

How to make the most of Zoom AI Companion: Your guide to getting started with your AI assistant

8 min read

Updated on July 15, 2024

Published on September 25, 2023


In today’s fast-paced work environment, maximizing productivity and enhancing collaboration are top priorities. Fortunately, AI technology can help with that, and many organizations are seeing the benefits. A global survey conducted by Morning Consult on behalf of Zoom* found that among teams that use AI, more than 75% of leaders reported their employees completed tasks faster, were more productive, and produced higher-quality work.

Zoom AI Companion, your generative AI assistant, can help revolutionize the way you work and communicate. Included at no additional cost with the paid services assigned to your Zoom user account, it’s designed to seamlessly integrate with your Zoom experience, offering a range of capabilities that can help you work smarter, not harder. 

In this guide, we’ll walk you through how to activate AI Companion, explore its key functionalities, and share some tips and tricks to help you make the most of this incredible AI assistant.

What Zoom AI Companion can do for you

Whether you’re new to AI or have been exploring its benefits for a while, you may be wondering how AI Companion can help you. One of the great things about AI Companion is that it’s woven into how you use Zoom — and like everything else about our platform, it’s simple and easy to use. Here are some ways it can help you:

Composing messages

Employees spend more time drafting and sending emails and chat messages than anything else at work, according to the Zoom Morning Consult survey. Adding to that, 44% of employees say they spend more time on those tasks than they want to.

As an AI writing assistant, AI Companion can compose email messages with the appropriate tone and length, helping you craft professional and effective communications. 

compose email messages

You can also use it to compose Zoom Team Chat responses with the right tone and length, helping you to save time and enabling efficient communication within your team.

Summarizing information to help you get up to speed

If you’re short on time and have a mountain of chat messages to catch up on, AI Companion can quickly summarize your chat threads, enabling you to grasp the big picture and respond efficiently.

summarize your chat threads

AI Companion can also provide meeting summaries, so you don’t need to take notes during meetings to remember what was discussed or the next steps you and your team need to take. What’s more, you don’t need to record the meeting for AI Companion to generate a meeting summary.

Coming soon, AI Companion will be able to provide an analysis of recorded phone calls and summaries of SMS messages and voicemails on Zoom Phone, helping you save even more time.

Helping you before, during, and after meetings

According to the Zoom Morning Consult survey, the top task for which leaders would be most willing to use AI is real-time help during meetings, making an AI meeting assistant a valuable tool.

AI Companion can answer your questions about a meeting in progress. If this capability is enabled by the host, just ask AI Companion for a summary of what’s happened so far, if your name was mentioned, or if there were any action items you missed. Meeting hosts have privacy settings to control whether they want participants to be able to ask questions about the meeting, including finding out about what happened before they joined. 

answer your questions about a meeting in progress

After a cloud-recorded meeting, AI Companion can automatically create smart recordings organized by chapter, highlight important information, and create action items for attendees. This helps you review recordings faster for meetings you may have missed and quickly find the information you need to take action.

If you need help scheduling a meeting, AI Companion will be able to do that, too. Coming soon, AI Companion will be able to automatically detect meeting intent in chat messages and display a scheduling button in Team Chat to help streamline the scheduling process.

In the future, you’ll be able to interact with AI Companion through a conversational interface, enabling you to request assistance on a wide range of tasks.

Improving the quality of your work

AI Companion can help boost productivity and collaboration, but it can also help you improve the quality of your work. 

NEW! With just a few clicks, AI Companion can help generate ideas on a digital whiteboard and organize content into categories for you, leveling up your brainstorming session. 

New! AI Companion can help you generate ideas in Zoom Whiteboard.

In the future, you’ll be able to receive real-time feedback on your communication and presentation skills during meetings, so you can improve in the moment.

How to activate AI Companion

Now that you’re familiar with all the ways AI Companion can assist you during your workday, here’s how you can get started using it right away. You have access to the AI Companion features available with the paid services assigned to your Zoom user account at no additional cost.** Simply follow these steps to activate it:

1. Check with your admin: By default, all AI Companion features are disabled, so admins must enable the features through account and group-level settings first. If you’re in a Zoom meeting and you see the AI Companion Zoom AI Companion icon in your toolbar, you can click it and follow the instructions to request that your admin enable that feature. 

2. Log in to and update your Zoom client: Go to your Zoom client and make sure you’re logged in. Also check to make sure your client is updated (minimum version 5.16.0 required).

3. Go to your web portal account settings (click “Settings” in the left panel) and look for the AI Companion tab. For features that have user-level settings, you’ll be able to turn each capability on and off.

New! You can now manage your AI Companion settings all in one place.

4. Begin exploring: You can find the AI Companion icon (Zoom AI Companion) in multiple products within the Zoom client, such as in your Zoom Meetings controls toolbar or Zoom Team Chat window. Once you’ve located the AI Companion icon, you’re ready to start exploring its capabilities as an AI meeting assistant, writing helper, and more.

Getting the most out of your AI assistant

Want to know how to use AI Companion to help save time and streamline collaboration? Here are a few pro tips:

  1. Set it and forget it. If you love the note-taking capabilities of an AI meeting assistant but keep forgetting to click the AI Companion “meeting summary” button at the start of your meetings, enable the setting to automatically start the meeting summary at the beginning of all meetings you host. 
  2. Get specific with your prompts. When you want AI Companion to help compose an email or chat message for you, you can include specifics like the desired tone or the purpose of the message in your prompt. This will help AI Companion generate a message that’s more in line with what you’re looking for.
  3. Keep an eye out for the AI Companion icon. The great thing about AI Companion is that it’s present throughout the Zoom platform, so it’s integrated into how you work. Just keep your eye out for the Zoom AI Companion icon as you work in Team Chat or join your next meeting. Clicking it will show you how AI Companion can help you be more productive throughout your workday.

Start using Zoom AI Companion today

If you’re ready to enhance your productivity and collaboration, start using AI Companion today — all at no additional cost with the paid services assigned to your Zoom user account. 

If you don’t have an eligible paid Zoom plan, upgrade today to access the benefits of AI Companion. It’s time to work smarter, collaborate more effectively, and achieve your goals with ease.

Want even more tips? Be sure to check out our Zoom Learning Center for a hands-on lesson on how to use AI Companion in your workday.


*Based on an online survey of 11,023 full-time knowledge workers in the U.S., U.K., Ireland, Germany, France, Japan, Singapore, and Australia. Conducted by Morning Consult on behalf of Zoom Video Communications, Inc., from August 10 to 25, 2023.

**Note: AI Companion may not be available for select verticals and select regional customers.

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