The latest insights on how the world connects

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

5 min read

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

At Zoomtopia 2026, a question about unfinished conversations led to a bigger idea: work moves better when people and AI have the context to act.

Phone System

Number porting guide for IT teams: what to know in 2026

Everything IT and telecom managers need to know about porting business phone numbers to a cloud system — without service disruption.

Company News

A UK home for UK institutions: Zoom's regional UK infrastructure is now live

10 min read

Zoom's UK infrastructure is now live. UK-hosted Meetings, Phone, Contact Center, Virtual Agent, AI features and more; at no extra cost for new paid customers, built for UK public sector and regulated industries.

Contact center quality assurance: The complete guide for 2026

11 min read

How contact center managers can build, scale, and automate quality assurance programs that improve agent performance and customer outcomes.

Insights & Trends

10 must-know small business tech trends for 2026

9 min read

Explore the latest small business tech trends in areas like artificial intelligence and hardware innovation to keep your business ahead of the curve.

What is a call center? The 2026 guide for contact center managers

11 min read

Learn what a call center is, how it works, and how Zoom Contact Center helps managers improve AHT, FCR, and CSAT on one omnichannel platform.

Call center coaching: a 2026 guide for contact center managers

9 min read

Learn what call center coaching is, how it works, and best practices for contact center managers to improve agent performance with QA-driven insights.

Product