Zoom's UK infrastructure is now live. UK-hosted Meetings, Phone, Contact Center, Virtual Agent, AI features and more; at no extra cost for new paid customers, built for UK public sector and regulated industries.
10 min read
Published on June 8, 2026
Across the NHS, councils, education, and government departments, people doing the UK's most important work share one increasingly common question: where does our data sit?
It's the question procurement teams ask first, the one information governance leads need answered before anything else, and the one that's reshaping how UK organisations choose collaboration platforms in 2026.
So we're pleased to share that Zoom's local infrastructure on UK data centres is now live. And we've made one decision we want to be clear about from the start. Our UK infrastructure is available to new paid customers in the United Kingdom at no extra cost and is coming soon for existing paid customers. No premium tier. No paid upgrade. If you're a paid UK customer, your Zoom platform can run on UK infrastructure as standard.
Our regional infrastructure in UK data centres supports the Zoom services UK customers rely on across communication, collaboration, customer experience, and AI:
Twenty services in total, the full list available in the UK Infrastructure Fact Sheet on the Zoom Privacy Trust Center.
Public sector organisations in the UK work under some of the most demanding compliance expectations — and those expectations are getting tighter. The April 2026 Cyber Essentials reset, GovAssure audit cycles, the Data Use and Access Act 2025, and sector-specific frameworks like the NHS Data Security and Protection Toolkit are all reshaping what "compliant" looks like.
For the NHS, hosting Zoom Meetings, Zoom Phone, and Zoom AI features on UK infrastructure means clinicians, MDT teams, and trust leaders can keep using the capabilities they rely on every day — virtual consultations, cross-trust collaboration, AI-assisted summaries of clinical and operational meetings — while keeping data residency aligned with NHS expectations.
For local and central government, our UK infrastructure supports the procurement conversations that increasingly start with data residency. Departments and councils evaluating their next collaboration platform have a UK-hosted option as standard, designed to fit alongside the broader compliance frameworks shaping public sector technology choices in 2026.
For education, from academy trusts to universities, UK hosting helps procurement teams answer the data residency question without changing the tools teachers, lecturers, and students already use.
Public sector is the lead audience, but our UK data infracstructure also supports UK customers across regulated industries. For organisations in financial services, legal, utilities, and other sectors with residency obligations of their own, we offer the same UK-hosted foundation.
Whether the driver is FCA expectations, AML audit obligations, client confidentiality, or critical national infrastructure standards, UK Education and Enterprise customers can deploy on UK infrastructure as standard; at no additional cost.
Beyond UK hosting, our infrastructure includes the kinds of controls UK information governance leads look for:
Full detail on each is in the UK Infrastructure Fact Sheet.
For organisations in the United Kingdom looking to bring AI into customer service and support — from patient enquiry handling, to local government resident services, to financial services and utilities customer operations — Zoom Virtual Agent is now available on UK infrastructure.
Zoom Virtual Agent is our AI-powered conversational service agent. It handles customer enquiries through natural language understanding, resolves common questions without human intervention, and hands off cleanly to live agents in Zoom Contact Center when the conversation needs a person. For UK-hosted customers, Virtual Agent runs on UK data centres alongside Zoom Contact Center, keeping customer service AI workflows aligned with the same UK residency standards as the rest of the platform.
For UK regulated industries, the same capabilities support financial services customer journeys (account questions, payment guidance, fraud reporting triage), legal intake and FAQ handling, and utilities customer service operations — particularly during peak demand periods.
Zoom Virtual Agent works alongside Zoom Workplace AI features. Where our AI features supports the people inside your organisation — summarising meetings, drafting chat replies, finding information across Zoom Canvas — Virtual Agent supports the people contacting your organisation.
For UK organisations evaluating AI tools for customer service in 2026, this matters. UK data residency for AI workloads is moving up the procurement checklist alongside the residency questions that already apply to meetings, calls, and stored content. UK-hosted Virtual Agent gives organisations a credible answer to both: AI that runs on UK infrastructure, integrated with the rest of the Zoom platform, available at no extra cost.
UK hosting means UK customer personal data — Content, Account, and Diagnostic Data — is processed and stored in the UK, and is not transferred outside the UK except in defined circumstances set out in our UK Infrastructure Fact Sheet.
The UK Infrastructure Fact Sheet is your detailed reference point. It covers what's available and where data is processed, and provides technical detail behind the infrastructure.
UK partners are central to how UK customers buy and deploy. The UK cluster is live with partners including Maintel, WaveNet, PEX TD Synnex, and Nuvias. If you work with one of our UK partners, they're enabled to deploy you on our UK data cluster today.
Is my existing Zoom deployment automatically moved to the UK infrastructure?
No, UK hosting isn't applied automatically. Talk to your Zoom account team or UK partner about moving your deployment to our UK data infrastructure, or about deploying there from the start if you're a new customer.
Do I have to pay extra to use the UK hosting option?
No. UK hosting on regional UK data centres is available to new paid UK customers at no additional cost. Migration for existing paid customers is coming soon.
Which Zoom services are available on the UK infrastructure?
Twenty Zoom products and services in total, including Meetings, Phone, Contact Center, Webinars, Chat, Whiteboard, Rooms, AI features, Canvas, Clips, Scheduler, Mail & Calendar, and several workforce and frontline services. The full list is in the UK Infrastructure Fact Sheet.
Can NHS trusts use the Zoom platform on the UK infrastructure?
Yes. NHS trusts can deploy Zoom Meetings, Zoom Phone, and the wider Zoom platform on UK infrastructure. The UK Infrastructure Fact Sheet on the Zoom Privacy Trust Center sets out the certifications and processing scope for procurement and information governance review.
Does the UK infrastructure support Zoom Phone with PCI compliance?
Yes. Learn more about our PCI solution.
Is Zoom Contact Center available on the UK infrastructure?
Yes. Zoom Contact Center is available on our UK infrastructure with in-country SIP zones for on-net calls and UK storage of recordings, voicemail, and voicemail and messaging transcripts.
Are Zoom Workplace AI features available on the UK infrastructure?
Yes. Supported AI features are available to UK-hosted customers on Zoom-hosted Models Only. Please see the AI security and privacy whitepaper for more information
Is ZoomMate available on the UK infrastructure?
Support for ZoomMate on the UK intrastructure is planned for later this year.
Is Zoom Virtual Agent available on the UK infrastructure?
Yes. Zoom Virtual Agent, our AI-powered conversational service agent, is available on UK infrastructure alongside Zoom Contact Center. UK-hosted customers can deploy AI-driven customer service while keeping the workflow on UK infrastructure. Speak to your Zoom account team or partner for deployment detail.
Can I use my own encryption keys with Zoom on the UK infrastructure?
Yes. Zoom Customer Managed Key (CMK) lets organisations bring and manage their own encryption keys for supported data, including meeting and webinar recordings, phone voicemails and recordings, chat messages, whiteboards, clips, and Contact Center recordings and transcripts. Supported key management services include Amazon KMS, Oracle OCI Vault, Azure Key Vault, and Thales CipherTrust.
How does this work alongside Zoom's UK infrastructure?
Regional UK data centres deliver the underlying UK-hosted infrastructure for the Zoom platform. Customers also have additional controls, including data and storage location settings, Customer Managed Key, and optional end-to-end encryption, that give admins finer-grained control over specific content types. Speak to your Zoom account team or partner about the right setup for your organisation.
