The latest from the Zoom blog

Part 3: The SMB AI Balance

Part 2: The SMB AI Balance

Part 1: The SMB AI Balance

Advanced call handling and team coordination without the complexity or cost of an enterprise contact center solution

A new architecture for enterprise AI

Fresh insights from the Zoom Small Business AI Report

Discover the impact of Zoom Rooms, our video conferencing room system, at Stanford University.

Explore seven types of work environments, who they’re best for, and examples. Plus, learn how to create a positive workplace for your employees.

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.

Explore how AI in healthcare balances automation and personal care, improving patient experiences and operational efficiency.

Our executives predict how AI technology will impact 2026 with these key trends. See what's next for the year ahead.

Learn what hybrid work is, how it functions, and how it can improve your business’s productivity and overall performance.

Zoom CMO Kimberly Storin shares lessons from a year of virtual, hybrid, and in-person events—and why virtual experiences should stand on their own.

Learn how to master Zoom interviews with 20 expert tips covering tech setup, professional presentation, and follow-up strategies to get the job you deserve.

Discover the best Google Docs alternatives in 2026. Compare features, pricing, and benefits to find the perfect solution for your team.

Zoom is closing 2025 with major AI breakthroughs.

Explore the latest small business tech trends in areas like artificial intelligence and hardware innovation to keep your business ahead of the curve.

AI that acts, not just answers

Making every click, meeting, and chat feel easier

Explore CX trends for 2026 as top analysts reveal AI's impact on CX and the future of customer engagement.

Discover the latest VoIP statistics and insights for 2026, and learn how VoIP is transforming communication for businesses of all sizes.

Discover 69 employee experience statistics that reveal the impact of these changes.

VoIP allows you to make voice calls using an internet connection instead of a traditional phone line. Read on to learn more.

Federated innovation driving breakthrough results in complex AI testing

Explore 50 key customer experience statistics for 2026. Gain essential insights to enhance your strategy and deliver exceptional customer experiences.

Learn how AI in retail customer service is driving loyalty and efficiency with expert insights from Metrigy's principal analyst, Beth Schultz.

Zoom for Government has received authorization from the Defense Information Systems Agency (DISA) for Department of Defense (DoD) IL4 NIPRNet and internet-facing communications.

Join us for insights on contact center innovation from Adrian Swinscoe, focusing on AI's role in revolutionizing customer experience.

Read how dependable performance turns everyday communication into effortless connection.

Need a voicemail refresh? Check out 30 professional voicemail greeting examples plus tips to create a short & simple message for any business scenario.

Discover what’s new in conference room technology for collaboration, communication, and meetings. Plus, learn best practices for selection and setup.

From leveraging the right tech to supporting secure online classes, keep reading for some best practices for creating your virtual classroom.

Improve your team’s collaboration with a Slack alternative. Learn about the top Slack competitors that can help boost team efficiency.

Broadens Zoom’s AI-first platform with intelligent interview capabilities for millions of hiring conversations.

Organize your day with free task tracker templates. Boost productivity, manage to-dos, and keep projects on track with task tracking templates.

Uncover expert insights on how AI in financial services is enhancing customer experience through virtual agents and driving measurable results.

MLB™ leverages Zoom’s AI capabilities to provide agents with real-time knowledge and guidance during interactions. This reduces handle times, improves accuracy, and enables consistent, high-quality service.

From finishing projects to finding balance, here are 12 ways Zoom AI Companion can help you head into the holidays calm, clear, and ready to celebrate.

Zoom has signed an agreement to acquire Bonsai, an all-in-one client engagement platform designed for solopreneurs and small businesses.

Explore what a cloud contact center is and how it's different from traditional contact center solutions. Explore features and tips to choose the right software.

IVR is a technology used in telephony that allows callers to interact with a computer system through voice prompts and keypad selections. Read on to learn more.

From cost and consolidation to adoption and outcomes

Dive into the best communication channels for your business. Explore email, IM, video conferencing, and more to find the perfect fit for your needs.

Unified communications integrate various communication tools into a single platform for seamless collaboration and efficient business communication.

See how Amynta transformed manual workforce management into smarter, data-driven scheduling and coaching with Zoom CX.

Discover the latest workplace collaboration statistics and trends for 2025. Learn why collaboration matters and how to improve teamwork with the right tools.

Discover 40 webinar statistics that show how companies are using webinars for engagement and conversion and how they can benefit your business in 2025.

Explore key meeting statistics and insights to improve efficiency, engagement, and productivity in your meetings with the right tools and strategies.

Following these principles helps IT leaders make informed decisions that align AI adoption with business priorities.

Discover 11 essential ways AI for sales teams accelerates deal closures, eliminates admin overload, and ensures no follow-up is missed. Explore the benefits of agentic AI and cutting-edge sales intelligence tools.

Learn the essentials of business communication. Discover the latest technologies helping teams achieve efficient and effective collaboration.

Our comprehensive guide for 2025 covers 11 exceptional scheduling apps for your various workflows and needs.

Discover how MLB™ and The Shield Companies enhance connected customer experiences using Zoom technology.

Explore key hybrid work statistics and discover how flexible work models impact productivity, satisfaction, costs, and the future of work.

Customers like SMS and social media assistance but still prefer to speak to reps. Learn how AI self-service reduces queues and improves issue resolution rates.

Discover how hot desking is reshaping modern offices by boosting flexibility, cutting costs, supporting hybrid work, and empowering teams in a flexible work environment.

Explore 12 work culture tips to build a healthy work environment that drives engagement, retention, and performance.

Discover the best customer service survey questions to enhance satisfaction and drive success. Learn tips, strategies, and examples to improve your customer experience.

If you’re struggling to build connections with virtual and hybrid audiences, here are some tips to create meaningful experiences in a virtual environment.

It’s hard for managers to stay on top of agent performance. Find out how contact center quality management helps you improve service by spotting issues earlier.

Growing your small business comes with challenges — too many tools, higher customer demands, and less time in your day. See how Zoom Workplace can help.

See how IT leaders are keeping up with the latest AI advancements while prioritizing business continuity, compliance, and employee experience.

See what you might have missed in these five takeaways that will have you reimagining the future of work.

Explore the benefits of a connected customer experience: seamless integration of technology and human touch, and all the CX insights from Zoomtopia 2025.

Say goodbye to Skype & hello to 2025’s top 9 Skype alternatives. Find your new favorite tool for secure, high-quality video calls & team collaboration.

Get a glimpse into 34 up-to-date statistics about video conferencing, including use cases, cost savings, and the impact on remote work.

Explore 11 of the top RingCentral alternatives that can deliver better value, easier setup, and more powerful features — find the perfect business phone system for your needs.

Boost call center productivity with proven formulas, key metrics, and practical tips to improve agent performance, cut costs, and deliver better customer service.

Read about how Zoom is dedicating $5 million over three years to support K-12 education, as part of the AI Education Pledge. 

Discover how you can replace outdated phone menus with an AI phone answering services for small businesses that can take action instead of just taking messages, without extra staff.

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.

Discover the latest remote work statistics and what they mean for employers and job seekers in 2025. Learn how flexible work is shaping the future of business.

Discover what a softphone is, how it works, and why to choose a softphone over a desk phone. Explore key features and benefits to enhance your business.

Discover the best video conferencing software platforms of 2025. Compare features, pricing, and use cases to find the right solution for your team.

Call routing is the technology companies use to direct callers to the right agents. Find out how it works, its key benefits, and how AI is transforming it.

Discover how Zoom CX enhances customer experience while preventing agent burnout with AI-driven solutions for faster service and better satisfaction.

Learn how to optimize average handle time across calls, chats, and emails. Explore 8 simple methods to improve efficiency without sacrificing service quality.

Uncover the value of AI in CX and what leaders need to know to enhance satisfaction and loyalty in Metrigy’s new report.

Developing effective customer retention strategies helps your business thrive. Find out how to improve customer retention and why a positive experience matters.

Discover what contact center experience is and how it impacts customer service. Learn key strategies and tools to enhance CX and deliver exceptional service.

Discover how Topaz Services enhances customer experience at every stage of the customer journey with Zoom's innovative CX solutions.

The real impact of AI on legal work

AFS keeps its people connected, engaged, and moving in the same direction

Get to know Zoom Docs with AI Companion — follow our tips for creating collaborative docs using meeting summaries and transcripts, templates, and more.

Teams can be more effective when they have a centralized, connected space — like Zoom Team Chat — for sharing ideas, taking action, and keeping everyone in the flow.

Discover how an auto dialer can boost sales and morale, transforming cold call blitzes into efficient sales opportunities.

Learn the difference between customer service vs. customer support and how to excel at both to keep customers happy.

Discover the new Zoom Auto Dialer, enhancing sales productivity with AI-driven calling and seamless CRM integration, and more tools to help boost sales team performance. 

Explore why customer experience resolution is critical for brand loyalty. Get insights from our latest research on AI and CX.

How small businesses can use Zoom Workplace to foster productivity, streamline operations, and better connect with customers. 

Discover how AI in the workplace is transforming productivity, collaboration, and innovation. Learn about key benefits, challenges, and trends shaping how we work.

Learn about the top unified communications solutions on the market. We cover why you should consider a UCaaS provider and what to look for.

The best contact center solutions improve efficiency and offer seamless customer care. Learn more about how to find the right contact center platform for you.

Get more accurate and more customizable captions in your next Zoom meeting. 

Read why Zoom Workplace is named a Leader in The Forrester Wave™: Unified-Communications-As-A-Service Platforms, Q3 2025

Transform your business with the top small business apps. Learn what’s on the market in 2025, what to look for, and how they’ll help your business grow. 

Realtime Media Streams gives developers and organizations secure, real-time access to audio, video, and transcript data directly from Zoom Meetings.

See why Zoom AI Companion–included at no additional cost with your eligible paid plan–is popular among time-saving AI tools for nonprofits

Watch the Zoom CX Summit on demand to discover how to use customer experience AI to create superfans, deliver personalization, and transform customer experiences.

Share Microsoft or Google files with your team directly from your Zoom Meeting — no sending links, no version confusion.

Explore the 14 best Notion alternatives for your needs to streamline your productivity. Compare features, pricing, and benefits of leading documentation and collaboration tools to find your perfect fit.

Discover how AI self-service and agentic AI revolutionize customer experience. Explore solutions like our next-generation Zoom Virtual Agent.

Today, Zoom introduced new innovations for Zoom Spaces, including AI-first experiences and collaborations with HP, Google, Cisco, Meta, Logitech, and more. 

Zoom CX solutions deliver smarter self-service and AI-first tools for customers and contact center supervisors.

We gathered 36 call center statistics for 2025 to help contact center leaders stay on top of technology trends, customer needs, and KPIs. Learn more here.

Use AI avatars to generate lifelike videos for marketing, trainings, and more. Create your custom avatar or choose from pre-built avatars and backgrounds.

Maximize your time with our 7 meeting agenda examples. Learn how to keep meetings focused and productive with templates and best practices.

Tiles for Zoom is a ready-to-use way to beautifully display virtual audiences in a hybrid-first world.

Zoom announces new partnership with Google Cloud to adopt and contribute to Agent2Agent (A2A) protocol.

Get our practical guide for successfully implementing contact center AI without losing the human touch.

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights. 

Streamline customer experience with AI-based transcripts and summaries. Learn how they cut agent call times, improve training, and deliver actionable insights.

If you want to improve collaboration, look across the entire meeting lifecycle — time spent before, during, and after meetings — to set your team up for success.

Discover how computer telephony integration (CTI) can improve call handling and boost customer satisfaction by integrating your CRM with your contact center platform.

Boost performance with these call center best practices. Learn how to improve efficiency, enhance customer satisfaction, and drive business growth.