The latest insights on how the world connects

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

5 min read

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

At Zoomtopia 2026, a question about unfinished conversations led to a bigger idea: work moves better when people and AI have the context to act.

What is RAG in AI? Retrieval-augmented generation explained

Discover how retrieval-augmented generation makes AI smarter — and why it matters for your business.

Insights & Trends

What is an AI agent? A 2026 guide for contact center managers

7 min read

How autonomous AI agents are replacing reactive bots and transforming end-to-end resolution in the modern contact center.

What is AI transcription? The 2026 guide for IT decision-makers

7 min read

A practical guide to how AI transcription works, what accuracy and privacy benchmarks to evaluate, and how to deploy it across your organization.

Phone Extension: The Complete IT Guide for 2026

9 min read

Learn what a phone extension is, how it works, and how cloud systems like Zoom Phone simplify extension management at enterprise scale.

Zoom wins Newsweek AI Impact Award for the second year in a row

Newsweek's AI Impact Award for "AI Workplace: Best Outcomes, Digital Workspaces" recognizes AI features in Zoom Workplace for helping teams turn conversations into outcomes

7 min read

Discover what CX leaders learned at CX 2026 - from AI trust gaps to real-world results - and six actions to transform your CX strategy.

What if employee frustration was your most valuable architecture data?

IT leaders: employee tool frustration isn't a morale problem — it's audit data. Here's how to turn it into your stack strategy.

Phone System

Zoom Phone Mobile is here: AI-first business calling for your native mobile dialer

7 min read

Zoom Phone Mobile brings enterprise-grade calling to your mobile phone's native dialer — with cellular reliability, centralised IT control, and built-in AI. Now available in the UK.

What is an AI companion for work? (2026)

A plain-language guide to how AI companions work, what they do in the workplace, and how to choose the right one for your team.

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The latest from the Zoom blog

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

What is RAG in AI? Retrieval-augmented generation explained

What is an AI agent? A 2026 guide for contact center managers

What is AI transcription? The 2026 guide for IT decision-makers

Phone Extension: The Complete IT Guide for 2026

Zoom wins Newsweek AI Impact Award for the second year in a row

What you missed at CX Summit 2026

What if employee frustration was your most valuable architecture data?

Zoom Phone Mobile is here: AI-first business calling for your native mobile dialer

What is an AI companion for work? (2026)

See the latest Zoom innovations you don’t want to miss

The latest from the Zoom blog

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

What is RAG in AI? Retrieval-augmented generation explained

What is an AI agent? A 2026 guide for contact center managers

What is AI transcription? The 2026 guide for IT decision-makers

Phone Extension: The Complete IT Guide for 2026

Zoom wins Newsweek AI Impact Award for the second year in a row

What you missed at CX Summit 2026

What if employee frustration was your most valuable architecture data?

Zoom Phone Mobile is here: AI-first business calling for your native mobile dialer

What is an AI companion for work? (2026)

See the latest Zoom innovations you don’t want to miss

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