Zoom Workplace for Healthcare is designed for providers and staff to better communicate, collaborate, and engage, whether for administrative tasks or patient engagement.
6 min read
Published on March 4, 2025
Healthcare is at a unique crossroads with the potential for enormous innovation in care collaboration and delivery. Yet challenges such as physician shortages, alternative payment models (APMs), and rising costs have the healthcare industry asking the question: Is our healthcare organization prepared for the future?
We want to prepare you for this future by helping you collaborate across the continuum of care, meet your patients where they are, and enable your medical staff to stay connected and productive.
Zoom’s AI-first work platform for healthcare — Zoom Workplace for Healthcare — is designed for providers and staff to better communicate, collaborate, and engage, whether for administrative tasks or patient engagement. We help customers enable HIPAA-compliant programs by executing a Business Associate Agreement (BAA) and safeguarding protected health information (PHI).
With over 140,000 healthcare customers worldwide, a market-leading 36% market share in telehealth according to Definitive Healthcare, and a focus on AI, Zoom is committed to helping shape the future of collaboration for healthcare providers whether in healthcare administration, patient engagement, or hospital operations.
The presence of artificial intelligence in healthcare continues to grow. According to the American Medical Association, 90% of health executives said digital and AI transformation is a high or top priority for their organization.
At Zoom, we understand this trend and are continuing to expand our AI vision and strategy. AI Companion can help you manage a series of multi-step actions on your behalf. Think about Zoom AI Companion as your dedicated team of highly skilled agents that you can delegate your work to.
What does this mean for you? It means you can get your work done faster, improve results, and have more time to build relationships with colleagues and customers. To do this, our AI agents are being developed with the following characteristics:
This means that Zoom will be delivering AI Companion-based healthcare solutions that help to reduce administrative burdens, streamline operational processes, and enhance the patient journey — with many of the tasks being done automatically, by agents, in the background.
Zoom is proud to announce the availability of Zoom Workplace for Clinicians, Zoom’s latest AI healthcare add-on offering. It automatically generates clinical notes, whether in the office or on a virtual Zoom telehealth call, so that physicians can focus on what matters most: their patients.
Paperwork is often cited as one of the biggest frustrations with physicians, with many providers spending twice the amount of time on paperwork versus on patients, resulting in process inefficiencies, time lost, and burnout. Recent studies support this claim:
To help address these issues, we are introducing Zoom Workplace for Clinicians as yet another example of our AI-first platform being used to create industry-specific use cases.
With the clinical notes feature of Zoom Workplace for Clinicians, notes can be generated from either virtual telehealth meetings or and in-person ambient appointments. This can help reduce physician note-taking by up to 70%, thereby increasing time spent with patients (Source: Mayo Clinic).
For more information, please visit the Zoom Workplace for Clinicians web page.
Zoom is also introducing a select beta of Custom AI Companion for Healthcare, an add-on to Zoom Workplace for Healthcare. This tailored healthcare offering allows IT decision-makers and administrators to customize their organization’s AI Companion experiences within Zoom Workplace for Healthcare to better align with the unique needs of their medical practice and healthcare communications requirements.
With medically trained automatic speech recognition (ASR), custom medical dictionaries, healthcare-specific meeting summaries, and connections to external data sources like EHRs and third party services, Custom AI Companion enables organizations to further boost staff productivity and task automation by customizing the Zoom Workplace for Healthcare experience.
Zoom’s AI-first platform provides AI Companion functionality across three core areas of healthcare:
Collaboration is integral to providing quality care and creating an effective work environment, but you need to enable your teams to work together effectively. Zoom Workplace for Healthcare provides the tools, technologies, and solutions to help create a culture of collaboration and engagement.
Let’s look at a typical day in the life of a healthcare staffer using the breadth of the Zoom platform:
Zoom has long been trusted for telemedicine and telehealth use cases, connecting patients with remote physicians, nurses, and other medical personnel. But Zoom Meetings alone is not the only Zoom offering that can be used to create exceptional patient experiences.
A simplified Zoom patient workflow could include:
Zoom is also creating a variety of solutions to help with the operational side of healthcare.
We use every piece of Zoom we can; we use Zoom Phone on our systems/cell phones, we use Meetings to collaborate. Our clinical team is doing webinars with physicians. Being able to continue to showcase what we’re doing virtually has really helped us grow and sustain our footprint on the medical device industry.
At Zoom, we realize that being “in'' healthcare requires tight integrations with healthcare systems and partnerships with healthcare app providers, medical device manufacturers, solution developers, and EHR systems.
Through our Zoom Developer Platform, our partners have created nearly 150 healthcare-related apps ranging from health and wellness to therapy, patient intake to interpreting — all available on the Zoom App Marketplace.
For partners or providers who wish to create or enhance their own healthcare apps or solutions, Zoom’s suite of developer tools including SDKs and APIs can be used.
Some of the healthcare innovations created in conjunction with hardware, software, and developer partners include:
Paramedics in Western Australia trialing Zoom and RealWear are experiencing a 70% “treatment-in-place” rate – where patients are receiving immediate remote care to help avoid lengthy, costly, and sometimes unnecessary transport to hospitals and emergency rooms.
Is your healthcare organization prepared for the future? Visit the Zoom Healthcare page or contact a Zoom representative for more information about our latest healthcare innovations.
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