Your always on receptionist that greets callers, answers questions, books appointments, and routes important calls — so every customer gets help when they need it. Get started with Zoom Phone AI Concierge — powered by Zoom Virtual Agent.
Zoom Phone AI Concierge
Meet your 24/7 AI receptionist — intelligent phone support for your business
Always on, always available
Provide coverage after hours or when lines are busy, so no customer is left hanging.
Handles the basics automatically
Answer questions like “What are your hours?” or “Can I book a service?” right away, and send details by text so customers always have the info at their fingertips.
Seamless handoffs to your team
When it’s something only your team can solve, the call routes to the right person with full context.
Use cases
A 24/7 AI concierge that works for your business
Quick setup
Getting started is easy
Set up fast - no coding required
Name your assistant, choose the skills you need, and connect to your knowledge sources for a quick launch.
A voice that fits your brand
Pick from a curated selection of premium neural voices to match your company’s style.
Multi-language support
Connect with customers around the globe using a robust and growing list of supported languages.
Key features
Key features
Let customers speak naturally and get instant, tailored responses that feel personal and frustration-free.
Connect to your knowledge sources to automatically book appointments, answer FAQs, share updates, and handle routine requests, freeing your team to focus on higher-value work.
Route to a live agent with full context through Zoom Phone, so customers never have to repeat themselves.
Stay available around the clock with after-hours coverage, resolving routine questions any time of day.
Track why customers are calling and how issues are resolved, so you can spot trends and improve experiences.
FAQs
Got questions? We’ve got answers.
An AI receptionist (sometimes called a virtual receptionist) is software for cloud business phone systems that greets callers, answers common questions, and routes calls to the right person. Instead of hiring extra staff or letting calls go unanswered, an AI receptionist ensures every customer gets a quick, professional response.
Zoom Phone AI Concierge is an AI receptionist that can be used with Zoom Phone to support your business. When calls come in, your AI Concierge answers with a natural-sounding, professional voice that represents your business well. It can efficiently route calls to the appropriate departments or team members, take messages, provide basic information to callers, and even assist with appointment scheduling — all without requiring your staff to pick up the phone.
An AI receptionist like Zoom Phone AI Concierge serves as a powerful digital assistant that automatically answers and manages incoming calls for your business. This solution saves valuable time for your staff by handling routine calls without human intervention, creating a smoother and more professional experience for your customers. By implementing an AI receptionist, your business benefits in multiple ways:
- Your team is freed from constantly answering routine calls, allowing them to focus on higher-value tasks and core business activities.
- You'll experience fewer missed calls since the AI receptionist is available 24/7, ensuring every customer inquiry is acknowledged.
- Customers receive faster responses to their questions and requests, improving their overall satisfaction.
- Your business projects a consistently professional image with every call, regardless of time of day.
- You can significantly reduce overhead costs associated with hiring and training reception staff.
Setting up your AI Concierge is simple and can be done through the Zoom Phone admin portal. You’ll find easy-to-follow steps and templates, and you can customize greetings and call flows without needing IT expertise.
Zoom Phone AI Concierge includes reporting and analytics so you can see how it’s working for your business. You can track things like how many calls were answered by the virtual receptionist, the types of questions customers asked, and how often calls were routed to a live team member. These insights help you understand customer needs, spot trends, and fine-tune your call flows over time.
Yes, Zoom Phone is required since AI Concierge works directly with your business's VoIP phone system. The good news is that once you have Zoom Phone, AI Concierge integrates seamlessly and scales with your business, whether you’re a small team or a large organization.