Insights & Trends | Zoom Blog

Outbound Call Center: modern strategies, tools & best practices

Discover how modern outbound call centers use AI, automation, and omnichannel tools to boost engagement and performance.

CX

Chatbot builder: a 2026 guide for contact center and IT leaders

16 min read

Learn what a chatbot builder is, how to choose the right one, and how Zoom Virtual Agent helps teams build AI-powered bots that resolve more and escalate better.

CX

AI customer service agents: a 2026 guide for contact center managers

11 min read

Discover how AI customer service agents are transforming contact centers in 2026. Learn how intelligent automation, natural language understanding, and seamless human handoffs reduce handle time, boost first-contact resolution, and scale support without extra headcount.

CX

Contact Center Automation: How AI Can Transform Every Customer Interaction

7 min read

Discover how contact center automation powered by AI unifies data, teams, and workflows to deliver faster resolutions and exceptional customer experiences.

CX

The CX leader's checklist: Self-service, data, and the humans behind it all

6 min read

How forward‑thinking teams are using AI to connect data, elevate agents, and deliver experiences that feel more personal, at every touchpoint.

Contact Center

The complete guide to call center coaching + 9 strategies

8 min read

Master call center coaching with these 9 proven strategies. Learn how to empower agents, improve key KPIs, and deliver elite customer service in 2026.

CX

AI virtual agent: a 2026 guide for contact center managers

9 min read

Learn what an AI virtual agent is, how agentic AI improves resolution rates, and how to choose the right solution for your contact center.

CX

What is an AI chatbot? The 2026 guide for IT and business leaders

11 min read

What is an AI chatbot? Learn how they work, the key types, business benefits, and how Zoom AI Companion brings conversational AI into your daily workflow.

CX