Insights & Trends | Zoom Blog

When "good enough" becomes great: Upgrading your professional services toolkit

Learn how professional collaboration tools help consultants, coaches, and small firms level up their professional image from free-tier limitations.

Zoom Workplace

See your AI impact in real time with the Zoom AI Companion ROI Dashboard

AI tools are saving employees hours each week—but most organizations have no idea where that time goes. The new AI Companion ROI Dashboard shows account owners and admins exactly where those gains are happening and helps organizations turn them into tangible results.

AI

5 min read

Don't lose your lunch break to work. Learn how knowledge workers can use AI tools like Zoom AI Companion to save time daily and reclaim their dedicated break for better focus and less stress.

CX

Stop reviewing reports. Start running the business with your CX data.

7 min read

Learn how customer experience analytics can transform CX data into actionable insights. With CX Insights, leaders can move from reporting to diagnosis and action.

CX

AI that connects conversations, and the people behind them

7 min read

Discover how Zoom Virtual Agent redefines the AI chatbot experience by connecting conversations across chat, voice, and automation.

Small Business

Why small retail businesses are missing calls (and how an AI receptionist can help)

5 min read

Small businesses miss around 62% of calls. Discover how AI receptionist technology is helping brick and mortar retailers answer every call and capture more opportunities.

Small Business

5 min read

AI avatars, async video, and zero filming—how small businesses are creating professional content in minutes

Hybrid Work

Chatbot statistics for customer service teams

10 min read

With their rigid scripts and limited responses, old-fashioned, rules-based chatbots never really took off. Today’s AI-first chatbots are different.

Collaboration

52 employee engagement statistics for the modern workplace

10 min read

Explore key employee engagement statistics demonstrating how recognition and transparent communication directly enhance productivity and retention.

More on "Insights & Trends"

When "good enough" becomes great: Upgrading your professional services toolkit

See your AI impact in real time with the Zoom AI Companion ROI Dashboard

Reclaiming your lunch break with AI

Stop reviewing reports. Start running the business with your CX data.

AI that connects conversations, and the people behind them

Why small retail businesses are missing calls (and how an AI receptionist can help)

How small businesses are winning with AI-generated video: insights from our latest survey

65+ chatbot statistics for customer service teams in 2025

52 employee engagement statistics for the modern workplace