The latest insights on how the world connects

Why should you use Zoom? Because your customers (probably) do

Zoom Meetings is one of the most recognized UCaaS solutions for video communications in the world. If you turn on the TV and see an expert being remotely interviewed by a major network, chances are it is happening on Zoom. If you watch guilty pleasures such as "Indian...

Company News

7 min read

When Kelsie Colley, a people research consultant at Zoom, was job hunting in December 2022, she applied only to remote positions. But she wasn’t just looking for any remote role — she wanted to work for an organization where engagement was measured in more ways than if your...

Thought Leadership

7 ways leaders can use AI to improve the digital employee experience

6 min read

The best companies are laser-focused on providing exceptional experiences for their customers to differentiate themselves in competitive markets. But to provide that experience externally, they need to look inward first. To attract and retain the best talent, organizations...

Rooms & Workspaces

Artificial intelligence for accessible communication — made in Germany

3 min read

We are surrounded by more artificial intelligence than we realize in everyday life. Maps on our smartphones guide us to our destination, chatbots answer our questions, and smart home devices play podcasts or music on demand. How artificial intelligence simplifies everyday...

Virtual Agent

7 min read

Many customer service strategies have traditionally been high-touch. A well-trained agent would field customer queries and orchestrate customer interactions to resolve issues and increase customer satisfaction. It’s still an effective model for providing excellent customer...

Partnerships

3 min read

Never before has it been more important to focus on investing in brand loyalty, as consumers have increasingly higher expectations of customer support and are quick to leave a business after a negative experience. This makes it imperative for businesses to find new...

Thought Leadership

AI innovation expert Pascal Bornet on the 3 skills you’ll need to succeed in the future of work

7 min read

Everywhere you turn, there’s an article about how AI innovation will change the workforce and the world. And when you think about how quickly the field of artificial intelligence is moving, it’s clear that what we’re calling the “future of work” is evolving furiously....

Zoom Revenue Accelerator

6 min read

Sales leaders today are dealing with an uncertain market that is delaying or outright eliminating deals from the pipeline, increasing sales cycles, and making forecasting harder than usual. Every opportunity and every conversation counts — literally. Every sales meeting and...

Product

Unleashing the power of Zoom: Our debut at OMR 2023

3 min read

The OMR Festival 2023 has been a blast. Our debut was an incredible experience. We heard great things about the Online Marketing Rockstars Festival, so we were eager to see what all the fuss was about. Plus, it was an excellent opportunity to reconnect with customers and...

The latest from the Zoom blog

Turn let's follow up into finished work

Why should you use Zoom? Because your customers (probably) do

For neurodivergent Zoomies, inclusiveness means being their best selves at work

7 ways leaders can use AI to improve the digital employee experience

Artificial intelligence for accessible communication — made in Germany

How to take advantage of automated customer service software

Partnering to drive customer experience transformation

AI innovation expert Pascal Bornet on the 3 skills you’ll need to succeed in the future of work

Zoom Revenue Accelerator: An alternative to Gong

Unleashing the power of Zoom: Our debut at OMR 2023

See the latest Zoom innovations you don’t want to miss

The latest from the Zoom blog

Turn let's follow up into finished work

Why should you use Zoom? Because your customers (probably) do

For neurodivergent Zoomies, inclusiveness means being their best selves at work

7 ways leaders can use AI to improve the digital employee experience

Artificial intelligence for accessible communication — made in Germany

How to take advantage of automated customer service software

Partnering to drive customer experience transformation

AI innovation expert Pascal Bornet on the 3 skills you’ll need to succeed in the future of work

Zoom Revenue Accelerator: An alternative to Gong

Unleashing the power of Zoom: Our debut at OMR 2023

See the latest Zoom innovations you don’t want to miss

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