The latest insights on how the world connects

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

5 min read

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

At Zoomtopia 2026, a question about unfinished conversations led to a bigger idea: work moves better when people and AI have the context to act.

10 min read

Explore the benefits of a connected customer experience: seamless integration of technology and human touch, and all the CX insights from Zoomtopia 2025.

Meeting & Chat

A team video call in progress on the Zoom platform with multiple participants on the screen taking part in the meeting.

16 min read

Say goodbye to Skype & hello to 2025’s top 9 Skype alternatives. Find your new favorite tool for secure, high-quality video calls & team collaboration.

Meeting & Chat

People in a meeting room looking at a screen for a video conferencing call

14 min read

Get a glimpse into 34 up-to-date statistics about video conferencing, including use cases, cost savings, and the impact on remote work.

Achievements

Inside the first recognition for Zoom CX in the 2025 Gartner® Magic Quadrant™ for CCaaS

4 min read

Learn why our three-year journey of AI innovation and customer focus is paying off.

Insights & Trends

RingCentral alternatives, including Zoom Phone

16 min read

Explore 11 of the top RingCentral alternatives that can deliver better value, easier setup, and more powerful features — find the perfect business phone system for your needs.

Contact Center

An agent improving call center productivity

12 min read

Boost call center productivity with proven formulas, key metrics, and practical tips to improve agent performance, cut costs, and deliver better customer service.

Company News

Empowering the next generation: Zoom's $5 million commitment to AI education

2 min read

Read about how Zoom is dedicating $5 million over three years to support K-12 education, as part of the AI Education Pledge.

Virtual Agent

From call to conversation: Why your phone should do more than just ring

6 min read

Discover how you can replace outdated phone menus with an AI phone answering services for small businesses that can take action instead of just taking messages, without extra staff.

Contact Center

A man wearing a red shirt talks to someone on the phone.

7 min read

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.

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The latest from the Zoom blog

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

Why connected customer experiences are key to loyalty in 2025

9 Skype alternatives to switch to in 2025

34 video conferencing statistics for businesses (2025)

Inside the first recognition for Zoom CX in the 2025 Gartner® Magic Quadrant™ for CCaaS

11 RingCentral alternatives to consider in 2025

Call center productivity: How to measure and improve it

Empowering the next generation: Zoom's $5 million commitment to AI education

From call to conversation: Why your phone should do more than just ring

What is a call center CRM? Benefits, features, + how to choose

See the latest Zoom innovations you don’t want to miss

The latest from the Zoom blog

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

Why connected customer experiences are key to loyalty in 2025

9 Skype alternatives to switch to in 2025

34 video conferencing statistics for businesses (2025)

Inside the first recognition for Zoom CX in the 2025 Gartner® Magic Quadrant™ for CCaaS

11 RingCentral alternatives to consider in 2025

Call center productivity: How to measure and improve it

Empowering the next generation: Zoom's $5 million commitment to AI education

From call to conversation: Why your phone should do more than just ring

What is a call center CRM? Benefits, features, + how to choose

See the latest Zoom innovations you don’t want to miss

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