The latest insights on how the world connects

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

5 min read

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

At Zoomtopia 2026, a question about unfinished conversations led to a bigger idea: work moves better when people and AI have the context to act.

Contact Center

A business using call routing to reduce customer wait times

9 min read

Call routing is the technology companies use to direct callers to the right agents. Find out how it works, its key benefits, and how AI is transforming it.

Zoomtopia

3 min read

Zoomtopia 2025, our all-virtual annual user conference, is coming up! Get a sneak peek at the speakers and conversations you can look forward to, and register before it's too late.

Contact Center

CX in action: How to uplift agents the smart way

4 min read

Discover how Zoom CX enhances customer experience while preventing agent burnout with AI-driven solutions for faster service and better satisfaction.

Contact Center

7 min read

Learn how to optimize average handle time across calls, chats, and emails. Explore 8 simple methods to improve efficiency without sacrificing service quality.

Male customer service rep in a home setting smiling at the screen with a headset on and enjoying the value of AI in CX

7 min read

Uncover the value of AI in CX and what leaders need to know to enhance satisfaction and loyalty in Metrigy’s new report.

Insights & Trends

A conference room meeting with one professional presenting customer retention strategies to the rest of the team.

14 min read

Developing effective customer retention strategies helps your business thrive. Find out how to improve customer retention and why a positive experience matters.

Contact Center

A man talk to someone on a video conference call

15 min read

Discover what contact center experience is and how it impacts customer service. Learn key strategies and tools to enhance CX and deliver exceptional service.

Contact Center