The latest insights on how the world connects

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

5 min read

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

At Zoomtopia 2026, a question about unfinished conversations led to a bigger idea: work moves better when people and AI have the context to act.

15 customer service examples that exceeded expectations

8 min read

Discover exceptional customer service examples that build brand loyalty. Learn the key elements of great service to boost your business.

Small Business

Never miss a customer: How AI Receptionist is helping small retail businesses

5 min read

Discover how AI Receptionist helps brick and mortar businesses deliver faster service, book appointments 24/7, and never miss an opportunity.

Zoom Workplace

Zoom is evolving from a platform where work happens to one that completes it—connecting context across conversations and finishing tasks automatically.

Contact Center

What is call center shrinkage and how can you reduce it?

7 min read

Call center shrinkage is the percentage of scheduled agent time lost to breaks and other activities, reducing customer interaction availability. Learn more.

Product

From digital clutter to knowledge assets: Rethinking corporate video

5 min read

Organizations generate massive amounts of video data. Discover how Zoom Video Management uses AI to help turn scattered recordings into searchable, organized knowledge assets that can reduce search time and enable content sharing across teams.

Collaboration