The latest insights on how the world connects

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

5 min read

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

At Zoomtopia 2026, a question about unfinished conversations led to a bigger idea: work moves better when people and AI have the context to act.

AI that connects conversations, and the people behind them

7 min read

Discover how Zoom Virtual Agent redefines the AI chatbot experience by connecting conversations across chat, voice, and automation.

Small Business

Why small retail businesses are missing calls (and how an AI receptionist can help)

5 min read

Small businesses miss around 62% of calls. Discover how AI receptionist technology is helping brick and mortar retailers answer every call and capture more opportunities.

Company News

Leading in the AI era: The human way forward

5 min read

Discover how Zoom is redefining leadership in the AI era—by leveraging technology to amplify human connection, empower solopreneurs, and drive trust-based growth.

Small Business

5 min read

AI avatars, async video, and zero filming—how small businesses are creating professional content in minutes

How-to

10 min read

Learn how to fax from a computer without a fax machine. This step-by-step guide covers everything you need to send and receive faxes digitally — faster, cheaper, and from anywhere.

Hybrid Work

Chatbot statistics for customer service teams

10 min read

With their rigid scripts and limited responses, old-fashioned, rules-based chatbots never really took off. Today’s AI-first chatbots are different.

Contact Center

What is speech analytics and how does it work?

10 min read

Explore essential insights on speech analytics, its use cases, key features, and FAQs to enhance your contact center’s performance and customer satisfaction.

Collaboration