The latest from the Zoom blog

See how Amynta transformed manual workforce management into smarter, data-driven scheduling and coaching with Zoom CX.

Unlock the potential of WEM and workforce management (WFM) with AI - from alleviating mundane tasks to strategic automation. Get inspired by a leader’s journey to operational excellence.

Call center workforce management refers to the process of optimizing the way call center workforces operate at scale. Here are our top implementation tips.

The future of work. It’s on everyone’s radar at the moment. AI, hybrid work, AI, dispersed workforces, AI, digital transformation… did we mention AI?

Omnichannel contact center platforms can help improve the customer and agent experience. Here's how Zoom can elevate your customer service.

At Zoomtopia, we announced new offerings that can help you streamline and simplify how you work with colleagues and customers alike.

We’re excited to announce that Zoom Workforce Engagement Management is now generally available.

Learn how to transform your CX strategy and improve customer experience with an integrated UCaaS and contact center platform.

What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact center agents with ease? What if we told you the solution is ... ‘adhere?’ If you’ve ever led a customer support team or managed a call or...