The latest insights on how the world connects

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

5 min read

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

At Zoomtopia 2026, a question about unfinished conversations led to a bigger idea: work moves better when people and AI have the context to act.

Virtual Agent

7 min read

Many customer service strategies have traditionally been high-touch. A well-trained agent would field customer queries and orchestrate customer interactions to resolve issues and increase customer satisfaction. It’s still an effective model for providing excellent customer...

Partnerships

3 min read

Never before has it been more important to focus on investing in brand loyalty, as consumers have increasingly higher expectations of customer support and are quick to leave a business after a negative experience. This makes it imperative for businesses to find new...

Zoom Workplace

8 min read

Whether your work day begins in an office, at home, or somewhere in between, there’s a good chance your routine includes a set of tasks like these:Open your calendar app to review the day’s agenda Sign in to your emailCheck your chat or messaging appsLog in to your CRM or...

Company News

3 min read

No one is more passionate than baseball fans. They feel the joy of every home run and the pain of every bad call. They live and breathe the game, and now they can feel immersed in some of its most critical moments, as Zoom is putting the fans right in the center of umpires’...

Contact Center

6 min read

Did you ever find yourself in precisely the right place at the right time? After many, many years in the customer experience (CX) industry, I joined Zoom last year with the distinct privilege to create and grow its CX go-to-market business in Asia, Pacific, and Japan. I’ve...

Virtual Agent

6 min read

We’re excited to introduce Zoom Virtual Agent, an intelligent conversational AI and chatbot solution that will transform the way businesses assist their customers and employees. With Zoom Virtual Agent, organizations can deliver better, faster web and mobile support,...

Contact Center

How to empower your customer service agents

6 min read

What’s the best way to offer friendly, faster, and more efficient support to your customers? By giving your customer service agents the resources, best practices, and authority to do their jobs well. It’s a concept called “agent empowerment.”At first glance, empowering...

Contact Center

Agents in a call center talking on headsets

7 min read

Today’s customers want more. They want highly personalized experiences that don’t just meet their expectations – but make them feel like a VIP. And now, you can deliver this to your customers with Zoom Contact Center. Previously only available in North America, our...

Product

4 min read

The pandemic changed consumer buying behaviors in ways we never imagined, resulting in brand abandonment and turnover among 39% of shoppers. Now, organizations are having to rethink traditional customer service business models and pivot to generate a positive experience...

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The latest from the Zoom blog

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

How to take advantage of automated customer service software

Partnering to drive customer experience transformation

12 Zoom platform hybrid work features you may be missing out on

Take me into the ballgame: how Zoom and MLB™ put fans in the action with Zoom Contact Center

How Zoom Contact Center will change CX in Australia and New Zealand

Meet Zoom Virtual Agent

How to empower your customer service agents

Zoom Contact Center unveils new features and adds availability in UK and Ireland

5 Ways to Elevate Your Customer Service with Zoom Contact Center

See the latest Zoom innovations you don’t want to miss

The latest from the Zoom blog

Zoomtopia 2026 wrap-up: connecting conversations to what comes next

How to take advantage of automated customer service software

Partnering to drive customer experience transformation

12 Zoom platform hybrid work features you may be missing out on

Take me into the ballgame: how Zoom and MLB™ put fans in the action with Zoom Contact Center

How Zoom Contact Center will change CX in Australia and New Zealand

Meet Zoom Virtual Agent

How to empower your customer service agents

Zoom Contact Center unveils new features and adds availability in UK and Ireland

5 Ways to Elevate Your Customer Service with Zoom Contact Center

See the latest Zoom innovations you don’t want to miss

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