The latest from the Zoom blog

From 50 metres to 100: What a freedive record teaches us about organisational velocity

t the most recent Zoom EMEA Customer Council Forum, Benedetto Conversano, former global CIO turned Zoom executive, sat down with Jim Lawless, CEO advisor and British freedive record holder, for a conversation about speed, courage, and leadership as AI reshapes how work gets done.

What is virtual training? A complete guide to online learning in 2026

Learn what virtual training is, its key benefits, proven best practices, and how to choose the right platform to deliver engaging, scalable online learning.

Sales

What is cold calling? A complete guide for small businesses

Learn what cold calling is, why it still works in 2026, and how small businesses can use effective techniques and modern tools like Zoom Phone to book more meetings.

What is call queuing? A complete guide for small businesses

Learn what call queuing is, how it works, and how small businesses can use call queues to reduce missed calls, improve customer experience, and manage high call volumes with Zoom Phone.

15 years, 15 perspectives: How AI will redefine human collaboration

On Zoom's 15th anniversary, CEO Eric Yuan shares his vision for the future of work and how AI will redefine human collaboration.

Nobody has solved event feedback. Here's why, and what's finally changing.

Discover why most event feedback fails to drive real change—and how to fix it. This post explores the hidden flaws in post-event surveys, the disconnect between feedback and pipeline impact, and how AI can unlock meaningful insights when paired with the right measurement architecture. Learn how to build a full event intelligence loop that connects audience sentiment to business outcomes.

Stop measuring AI by headcount reduction. Learn how contact center leaders are redefining ROI to drive real business transformation with Zoom AI.

What AI virtual agents are actually delivering for contact centers in 2026

AI virtual agents are delivering real results, but only when deployed right. See what the data says about ROI, containment rates, and what separates high-performing deployments.

How much time could your team save with AI note-taking?

Inconsistent meeting notes cost more than you think. See how My Notes in Zoom Workplace can change that — and calculate your organization's real savings.

Zoom to acquire Common Room, bringing buyer intelligence to its AI revenue platform

Acquisition unifies enrichment, buying signals, and AI revenue agents with the platform where customer conversations happen.

AI that works where your data lives: introducing Zoom AI On-Prem

Regulated enterprises have been locked out of the AI productivity wave. A new deployment model changes that.

From realistic AI-first representations to fun animal characters, here's everything you can do with avatars in Zoom Workplace.

Zoom CX at CCW 2026: New AI contact center tools for visibility, resolution, and ROI

Zoom CX showcased Agent Architect, AI Expert Assist 3.0, and the Agent Performance Suite at CCW Las Vegas 2026. Here's what it means for contact center leaders.

What is workforce management? A 2026 guide for contact center managers

How contact centers use forecasting, scheduling, and AI-powered adherence monitoring to staff smarter and serve customers better.

A team in a virtual team building meeting.

Learn the importance of virtual team building and best practices for implementing it, and explore 25 fun team-building ideas for remote and hybrid teams.

Call center automation: A 2026 guide for CX and operations leaders

How modern contact centers are using AI-powered automation to resolve more customer interactions, reduce agent workload, and deliver faster, more consistent service.

Event Live Streaming — Broadcast Your Events to the World with Zoom

Zoom’s event livestreaming lets you broadcast virtual and hybrid events to audiences across platforms. Deliver professional, high-quality streams.

What is audience engagement? A complete guide for marketers

Audience engagement is the level of interaction, connection, and emotional investment people have with your brand, content, or message.

What is call management software? A complete guide for small businesses

Learn what call management software is, the key features to look for, and how small businesses use tools like Zoom Phone to route, and record calls.

What is WiFi calling? A complete guide for small businesses

Learn what WiFi calling is, how it works, and how it compares to VoIP. Discover why Zoom Phone is trusted for reliable calling.

ZoomMate

Zoom AI features are now built into Zoom Workplace — and ZoomMate takes it further

Trust & Safety

Zoom and BrightHire take on rising candidate fraud, including deepfake detection built into live interviews

Talent and security teams can now catch deepfakes and fraud signals inside the live interview itself — powered by Zoom's proprietary models and available only to Zoom customers through BrightHire.

Why marketing teams trust Zoom for their most important virtual events

Discover why Zoom was named a Leader in The Forrester Wave™: Virtual Events Management Platforms, Q2 2026 — with above‑average customer feedback. Learn how Zoom Events and Webinars deliver reliability, scalability, and AI‑powered productivity for your most important virtual events.

Learn how to build an AI agent in Zoom Chat. Discover step-by-step guidance, real-world use cases, and tips to automate workflows and boost productivity.

Customer experience analytics: A practical guide for contact center managers

How contact center managers use real-time and historical data to react less and start leading more.

Omnichannel customer experience: the complete guide for CX leaders (2026)

How CX leaders can unify channels, reduce friction, and build the kind of customer experiences that can drive lasting loyalty.

Zoom on Zoom: how Marketing Remix was built on Zoom Events (2026)

How Zoom's marketing team planned, hosted, and extended a global, multi-regional virtual event, built entirely on Zoom Webinars and Events.

Zoom named a Visionary Leader in the 2026 Frost Radar™ for integrated cloud communications platforms

See why Zoom placed highest among all evaluated providers on both the Growth Index and Innovation Index — and what it means for your communications strategy.

Your employees already picked an AI note-taker. IT wasn't invited.

The meeting data problem is hiding in plain sight, fragmenting across ungoverned tools faster than most organizations realize. Here's what IT teams need to know now.

Number porting guide for IT teams: what to know in 2026

Everything IT and telecom managers need to know about porting business phone numbers to a cloud system — without service disruption.

A UK home for UK institutions: Zoom's regional UK infrastructure is now live

Zoom's UK infrastructure is now live. UK-hosted Meetings, Phone, Contact Center, Virtual Agent, AI features and more; at no extra cost for new paid customers, built for UK public sector and regulated industries.

Contact center quality assurance: The complete guide for 2026

How contact center managers can build, scale, and automate quality assurance programs that improve agent performance and customer outcomes.

10 must-know small business tech trends for 2026

Explore the latest small business tech trends in areas like artificial intelligence and hardware innovation to keep your business ahead of the curve.

What is a call center? The 2026 guide for contact center managers

Learn what a call center is, how it works, and how Zoom Contact Center helps managers improve AHT, FCR, and CSAT on one omnichannel platform.

Call center coaching: a 2026 guide for contact center managers

Learn what call center coaching is, how it works, and best practices for contact center managers to improve agent performance with QA-driven insights.

ZoomMate: built to finish what your meetings start

ZoomMate is an AI workspace built into Zoom that moves work from conversation to completion through agentic retrieval, orchestration, and creation.

ZoomMate and the Zoom AI Productivity Suite turn your meetings, notes, and ideas into finished deliverables — no exporting, no reformatting, no app-switching.

Your guide to getting started with ZoomMate

Learn how to get started with ZoomMate — organize meeting context, automate follow-ups, and turn conversations into actionable deliverables inside Zoom Workplace.

Your guide to getting started with Zoom Paper

Zoom Paper turns your meetings, notes, and ideas into polished documents with AI-powered drafting, formatting, and collaboration — all inside Zoom Workplace.

Your guide to getting started with Zoom Sheets 2026

Zoom Sheets turns messy data into clear insights — no formulas, no fuss, no need to be a spreadsheet expert. From meeting transcripts to structured spreadsheets, you move seamlessly from discussion to analysis.

Your guide to getting started with Zoom Slides

Zoom Slides turns your meetings, docs, and ideas into polished presentations in minutes — with AI-powered design, speaker notes, and branded templates built into Zoom Workplace.

Not sure how to write a meeting summary? Follow our step-by-step guide with a ready-to-use template, real example, and AI-powered tips to save time.

Hosted contact center: A guide for contact center managers

Learn what a hosted contact center is, key features to look for, and how Zoom Contact Center delivers AI-powered customer experiences with omnichannel support and no on-premise infrastructure.

A multichannel contact center connects every customer channel in one platform. Learn what to look for, how AI changes the equation, and how Zoom CX delivers.

AI chatbot for customer service: a 2026 guide for CX leaders

Learn how AI-powered virtual agents like Zoom Virtual Agent transform contact center support — resolving more, escalating smarter, and keeping context intact.

Chatbot for Enterprises: The Complete Guide for 2026

Discover how enterprise chatbots transform CX in 2026. Learn key features, ROI tips, and how Zoom Virtual Agent powers intelligent self-service at scale.

Beyond deflection: How intelligent self-service is powering the next era of customer experience

Frost & Sullivan's Alpa Shah and Zoom's Chris Morrissey explore how AI-powered intelligent self-service is transforming CX—moving beyond deflection to real resolution, connection, and measurable outcomes.

Employee experience (EX): A guide for business leaders in 2026

Learn what employee experience means and why it’s important. Browse actionable tips for improving your employee experience across all stages.

UCaaS vs. CCaaS: Key differences & how to choose

UCaaS vs. CCaaS: Which cloud solution does your business need? Learn the key differences, benefits, and use cases to optimize your communications in 2026.

Customer journey mapping guide: How to create one + free template

Learn what customer journey mapping is, how to build one step-by-step, and download a free template to map and improve your customer experience today.

Customer Service Management: The Complete Guide for 2026

Customer service management is how modern teams turn every interaction into resolution and loyalty. See the strategy, software, and AI shaping CSM in 2026.

Customer Experience Management: The Complete Guide for 2026

Customer experience management is how leading brands turn every interaction into loyalty. See the strategy, tools, and AI shaping CX in 2026.

Inbound Call Center: definition, benefits, and how AI is transforming customer service

Learn what an inbound call center is, how it works, and how AI-driven tools enhance customer experience, efficiency, and resolution quality.

Learn what a PBX phone system is, how it works, the different types (traditional, IP, and cloud), and why small businesses are switching to cloud-based alternatives.

Outbound Call Center: modern strategies, tools & best practices

Discover how modern outbound call centers use AI, automation, and omnichannel tools to boost engagement and performance.

Chatbot builder: a 2026 guide for contact center and IT leaders

Learn what a chatbot builder is, how to choose the right one, and how Zoom Virtual Agent helps teams build AI-powered bots that resolve more and escalate better.

AI customer service agents: a 2026 guide for contact center managers

Discover how AI customer service agents are transforming contact centers in 2026. Learn how intelligent automation, natural language understanding, and seamless human handoffs reduce handle time, boost first-contact resolution, and scale support without extra headcount.

Discover how Zoom's Marketing Remix transformed B2B webinar strategy. From building authentic audience connections to leveraging AI for post-event content, learn how virtual events can drive lasting pipeline and become powerful, long-term marketing assets.

Contact Center Automation: How AI Can Transform Every Customer Interaction

Discover how contact center automation powered by AI unifies data, teams, and workflows to deliver faster resolutions and exceptional customer experiences.

Build trust on every call: how to prevent SPAM labeling and protect your number reputation

The CX leader's checklist: Self-service, data, and the humans behind it all

How forward‑thinking teams are using AI to connect data, elevate agents, and deliver experiences that feel more personal, at every touchpoint.

The complete guide to call center coaching + 9 strategies

Master call center coaching with these 9 proven strategies. Learn how to empower agents, improve key KPIs, and deliver elite customer service in 2026.

AI virtual agent: a 2026 guide for contact center managers

Learn what an AI virtual agent is, how agentic AI improves resolution rates, and how to choose the right solution for your contact center.

What is an AI chatbot? The 2026 guide for IT and business leaders

What is an AI chatbot? Learn how they work, the key types, business benefits, and how Zoom AI Companion brings conversational AI into your daily workflow.

Learn the key differences between a virtual agent vs chatbot. Discover which AI solution fits your contact center goals with this practical guide.

AI phone assistant: A 2026 guide for contact center managers

How AI phone assistants automate call handling, improve customer experience, and connect your team to the interactions that actually matter.

What is RAG in AI? Retrieval-augmented generation explained

Discover how retrieval-augmented generation makes AI smarter — and why it matters for your business.

What is an AI agent? A 2026 guide for contact center managers

How autonomous AI agents are replacing reactive bots and transforming end-to-end resolution in the modern contact center.

What is AI transcription? The 2026 guide for IT decision-makers

A practical guide to how AI transcription works, what accuracy and privacy benchmarks to evaluate, and how to deploy it across your organization.

Phone Extension: The Complete IT Guide for 2026

Learn what a phone extension is, how it works, and how cloud systems like Zoom Phone simplify extension management at enterprise scale.

Zoom wins Newsweek AI Impact Award for the second year in a row

Newsweek's AI Impact Award for "AI Workplace: Best Outcomes, Digital Workspaces" recognizes AI features in Zoom Workplace for helping teams turn conversations into outcomes

Discover what CX leaders learned at CX 2026 - from AI trust gaps to real-world results - and six actions to transform your CX strategy.

IT leaders: employee tool frustration isn't a morale problem — it's audit data. Here's how to turn it into your stack strategy.

What if employee frustration was your most valuable architecture data?

Zoom Phone Mobile is here: AI-first business calling for your native mobile dialer

Zoom Phone Mobile brings enterprise-grade calling to your mobile phone's native dialer — with cellular reliability, centralised IT control, and built-in AI. Now available in the UK.

A plain-language guide to how AI companions work, what they do in the workplace, and how to choose the right one for your team.

What is an AI companion for work? (2026)

How Bonsai replaces the freelancer tech stack

Bonsai replaces your entire freelance tech stack — manage proposals, contracts, time tracking, invoicing, and payments all in one place. Get started today.

Discover what agentic AI is and how it works.

Agentic AI systems utilize Large Language Models (LLMs) to break down complex goals into a series of executable actions. Read on for examples and how they work.

When action catches up to ideas: the next phase of work

Discover how Zoom is building the AI‑first platform to close the gap between what gets discussed and what actually gets done

Beyond registrations: how to measure webinar ROI and prove event impact

Discover how to measure the true ROI and business impact of your webinars — beyond registrations and attendance. Learn which event metrics reveal audience intent, drive pipeline growth, and help you tell a results-focused story your leadership will value.

When "good enough" becomes great: Upgrading your professional services toolkit

Learn how professional collaboration tools help consultants, coaches, and small firms level up their professional image from free-tier limitations.

See your AI impact in real time with the Zoom AI Companion ROI Dashboard

AI tools are saving employees hours each week—but most organizations have no idea where that time goes. The new AI Companion ROI Dashboard shows account owners and admins exactly where those gains are happening and helps organizations turn them into tangible results.

Your revenue tech stack is failing your team. Here's the fix.

Most sales tech fails because it expects reps to find insights. Learn why intelligence should find your team and how AI-native tools make it happen.

Don't lose your lunch break to work. Learn how knowledge workers can use AI tools like Zoom AI Companion to save time daily and reclaim their dedicated break for better focus and less stress.

Stop reviewing reports. Start running the business with your CX data.

Learn how customer experience analytics can transform CX data into actionable insights. With CX Insights, leaders can move from reporting to diagnosis and action.

AI that connects conversations, and the people behind them

Discover how Zoom Virtual Agent redefines the AI chatbot experience by connecting conversations across chat, voice, and automation.

Why small retail businesses are missing calls (and how an AI receptionist can help)

Small businesses miss around 62% of calls. Discover how AI receptionist technology is helping brick and mortar retailers answer every call and capture more opportunities.

Leading in the AI era: The human way forward

Discover how Zoom is redefining leadership in the AI era—by leveraging technology to amplify human connection, empower solopreneurs, and drive trust-based growth.

AI avatars, async video, and zero filming—how small businesses are creating professional content in minutes

Learn how to fax from a computer without a fax machine. This step-by-step guide covers everything you need to send and receive faxes digitally — faster, cheaper, and from anywhere.

Chatbot statistics for customer service teams

With their rigid scripts and limited responses, old-fashioned, rules-based chatbots never really took off. Today’s AI-first chatbots are different.

What is speech analytics and how does it work?

Explore essential insights on speech analytics, its use cases, key features, and FAQs to enhance your contact center’s performance and customer satisfaction.

52 employee engagement statistics for the modern workplace

Explore key employee engagement statistics demonstrating how recognition and transparent communication directly enhance productivity and retention.

Call center voice analytics: Benefits, use cases, and how it works

Call center voice analytics rely on AI technology to understand speech and voice cues to improve the customer experience. Learn more in this guide.

A dedicated business phone number helps you project credibility, stay organized, and build trust with every call.

AI in call centers: 6 use cases for any business

An artificial intelligence (AI) call center is a call center powered by AI technology that can help with customer inquiries, call de-escalation, and analytics.

CCaaS is a cloud-based solution for managing customer interactions, offering scalability and integration without on-premises hardware. Learn more.

A group of team members sitting around a table in the office.

Improve productivity with the latest workplace communication statistics. Learn the financial cost of poor communication and how to improve your team’s efficiency.

Synchronous vs. asynchronous communication: Examples and when to use each

Learn what synchronous and asynchronous communication are with examples. Understand their benefits, drawbacks, and ideal situations for each.

Learn the differences between VoIP and landlines, including the pros and cons of each. Determine whether VoIP or landlines would be better for your business.

How to call a phone from a computer in 5 simple steps

Learn how to call a phone from a computer in five easy steps with Zoom. Simplify workflows, manage customer calls, and connect with your team faster.

How to start a podcast: A step-by-step guide

Learn how to start a podcast with this step-by-step beginner's guide. From choosing your topic to recording your first episode and growing your audience.

Learn what meeting minutes are, why they’re important, and how to write them effectively. Browse 3 examples to help you write effective meeting minutes.

15 customer service examples that exceeded expectations

Discover exceptional customer service examples that build brand loyalty. Learn the key elements of great service to boost your business.

Never miss a customer: How AI Receptionist is helping small retail businesses

Discover how AI Receptionist helps brick and mortar businesses deliver faster service, book appointments 24/7, and never miss an opportunity.

Zoom is evolving from a platform where work happens to one that completes it—connecting context across conversations and finishing tasks automatically.

What is call center shrinkage and how can you reduce it?

Call center shrinkage is the percentage of scheduled agent time lost to breaks and other activities, reducing customer interaction availability. Learn more.

From digital clutter to knowledge assets: Rethinking corporate video

Organizations generate massive amounts of video data. Discover how Zoom Video Management uses AI to help turn scattered recordings into searchable, organized knowledge assets that can reduce search time and enable content sharing across teams.

Team collaboration leads to successful projects and a competitive advantage for organizations. Read on for 11 tips to improve teamwork.

38 must-know call center metrics and KPIs for 2026

22 min read

Explore the different call center metrics you can track. Discover how to improve your customer service and reduce operational bottlenecks.

VoIP allows you to make voice calls using an internet connection instead of a traditional phone line. Read on to learn more.

call center agent talking into headset in front of computer screen with a call center dashboard

19 min read

Learn how to create a call center dashboard with key metrics and design best practices that drive efficiency and boost customer satisfaction.

18 min read

Task prioritization means focusing on the most important tasks first. Discover 12 techniques to help streamline your workload and reduce stress for a more productive day.

Call center workforce management: A complete guide

Call center workforce management is the process of optimizing how call center workforces operate at scale. Here are our top implementation tips.

Unified communications integrate various communication tools into a single platform for seamless collaboration and efficient business communication.

Two employees sitting at a desk watching a company all hands in a Zoom conference room

Learn what employee engagement is and why it’s important, with 10 actionable tips to improve employee engagement in your workplace.

Explore 12 hybrid work trends that uncover the state of flexible work in 2026 and how to navigate the future of work in the years ahead.

Discover how Zoom transformed its customer experience with AI innovation. Learn how Zoom Virtual Agent helps teams move from reactive support to proactive engagement, improving satisfaction and efficiency across every channel.

From reactive to proactive: How AI reshaped our customer experience at Zoom

A contact center is a centralized hub to manage customer communications across multiple channels and enhance the customer experience.

Part 3: The SMB AI Balance

Part 2: The SMB AI Balance

Part 1: The SMB AI Balance

Virtual event content doesn't have to be one-and-done. Learn three priorities for turning webinars into revenue-driving assets through strategic repurposing, better metrics, and smarter follow-up.

What's ahead for virtual events: Three priorities that will define success

Your business may be small, but your phone needs aren’t.

Advanced call handling and team coordination without the complexity or cost of an enterprise contact center solution

Two businesswomen sitting at a laptop, discussing task management strategies.

Learn what a task management workflow is, its benefits, and how to choose the right task management workflow solution.

From static models to self-improving agents

A new architecture for enterprise AI

Fresh insights from the Zoom Small Business AI Report

Sales

Smarter agents with deeper context: The next frontier in revenue AI

Discover how context transforms revenue AI from simple automation to a powerful, human-centric tool for sales success

Stanford x Zoom: Making it easy for student-athletes to connect and be their best off the field

Discover the impact of Zoom Rooms, our video conferencing room system, at Stanford University.

A group of people seated at tables in a conference room, focused on a large screen displaying a Zoom meeting.

Explore seven types of work environments, who they’re best for, and examples. Plus, learn how to create a positive workplace for your employees.

A man wearing a red shirt talks to someone on the phone.

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.

AI in healthcare: Delivering smarter care with a personal feel

Explore how AI in healthcare balances automation and personal care, improving patient experiences and operational efficiency.

AI technology trends for 2026: Leadership insights from Zoom

Our executives predict how AI technology will impact 2026 with these key trends. See what's next for the year ahead.

Customer Stories

Oxfordshire County Council receives Zoom CX Excellence Europe Award

Oxfordshire County Council receives the Zoom CX Excellence Award 2025 for transforming citizen services with Zoom Contact Centre and AI, cutting wait times by over half.

Learn what hybrid work is, how it functions, and how it can improve your business’s productivity and overall performance.

What I learned from a year of virtual and in-person events

Zoom CMO Kimberly Storin shares lessons from a year of virtual, hybrid, and in-person events—and why virtual experiences should stand on their own.

18 min read

Learn how to master Zoom interviews with 20 expert tips covering tech setup, professional presentation, and follow-up strategies to get the job you deserve.

Discover the best Google Docs alternatives in 2026. Compare features, pricing, and benefits to find the perfect solution for your team.

Zoom AI: Redefining what’s possible beyond the hardest challenges

Zoom is closing 2025 with major AI breakthroughs.

Making every click, meeting, and chat feel easier

Customer experience trends 2026: Eight analysts share their predictions

Explore CX trends for 2026 as top analysts reveal AI's impact on CX and the future of customer engagement.

32 VoIP statistics for every business in 2026

Discover the latest VoIP statistics and insights for 2026, and learn how VoIP is transforming communication for businesses of all sizes.

image of young professionals in an office setting

Discover 69 employee experience statistics that reveal the impact of these changes.

Zoom AI sets new state-of-the-art benchmark on Humanity's Last Exam

Federated innovation driving breakthrough results in complex AI testing

50 essential customer experience statistics for 2026

Explore 50 key customer experience statistics for 2026. Gain essential insights to enhance your strategy and deliver exceptional customer experiences.

AI in retail: How AI agents are revolutionizing retail customer service

Learn how AI in retail customer service is driving loyalty and efficiency with expert insights from Metrigy's principal analyst, Beth Schultz.

Government

Zoom for Government has received authorization from the Defense Information Systems Agency (DISA) for Department of Defense (DoD) IL4 NIPRNet and internet-facing communications.

In conversation with Adrian Swinscoe: Is your contact center ready for the future of customer experience?

Join us for insights on contact center innovation from Adrian Swinscoe, focusing on AI's role in revolutionizing customer experience.

Measuring what matters to make every call, app, and AI interaction dependable

Read how dependable performance turns everyday communication into effortless connection.

A man wearing a black blazer talks on the phone.

Need a voicemail refresh? Check out 30 professional voicemail greeting examples plus tips to create a short & simple message for any business scenario.

Zoom surges ahead: Discover why IDC MarketScape 2025 puts it in the leader quadrant

Zoom has been named a Leader in the IDC MarketScape for European Contact Center-as-a-Service (CCaaS) 2025 Vendor Assessment. Discover why Zoom was recognized.

people gathered in a conference room with Zoom Rooms technology

Discover what’s new in conference room technology for collaboration, communication, and meetings. Plus, learn best practices for selection and setup.

Education

Image of a person holding a piece of paper in front of a Zoom meeting on a laptop.

From leveraging the right tech to supporting secure online classes, keep reading for some best practices for creating your virtual classroom.

13 best Slack alternatives to boost team communication

Improve your team’s collaboration with a Slack alternative. Learn about the top Slack competitors that can help boost team efficiency.

Zoom acquires BrightHire, adding AI-powered hiring lifecycle capabilities to Zoom Workplace

Broadens Zoom’s AI-first platform with intelligent interview capabilities for millions of hiring conversations.

working professional managing tasks with task tracker templates

Organize your day with free task tracker templates. Boost productivity, manage to-dos, and keep projects on track with task tracking templates.

AI in financial services: Banking on the power of AI agents in customer experience

Uncover expert insights on how AI in financial services is enhancing customer experience through virtual agents and driving measurable results.

CX in action: Turning customers into fans the MLB™ way

MLB™ leverages Zoom’s AI capabilities to provide agents with real-time knowledge and guidance during interactions. This reduces handle times, improves accuracy, and enables consistent, high-quality service.

Handle the busywork with AI so you can enjoy the holidays

From finishing projects to finding balance, here are 12 ways Zoom AI Companion can help you head into the holidays calm, clear, and ready to celebrate.

Zoom to acquire Bonsai: Empowering small businesses to run and grow their companies

Zoom has signed an agreement to acquire Bonsai, an all-in-one client engagement platform designed for solopreneurs and small businesses.

Explore what a cloud contact center is and how it's different from traditional contact center solutions. Explore features and tips to choose the right software.

IVR is a technology used in telephony that allows callers to interact with a computer system through voice prompts and keypad selections. Read on to learn more.

From cost and consolidation to adoption and outcomes

Dive into the best communication channels for your business. Explore email, IM, video conferencing, and more to find the perfect fit for your needs.

CX in action: Skip the headache of manual workforce management and coaching

See how Amynta transformed manual workforce management into smarter, data-driven scheduling and coaching with Zoom CX.

group of 5 individuals collaborating around a laptop

Discover the latest workplace collaboration statistics and trends for 2025. Learn why collaboration matters and how to improve teamwork with the right tools.

woman sitting in front of a computer screen watching a webinar

Discover 42 webinar statistics that show how companies are using webinars for engagement and conversion and how they can benefit your business in 2026.

AI Responsibly: Zoom's Tailored Solutions for Data Governance

With the rise of generative AI, data privacy and residency remain critical. Zoom AI offers flexible data processing options - ZMO, ZM+, and Federated - to support your organization's unique data privacy requirements, local hosting needs, and AI priorities.

Explore key meeting statistics and insights to improve efficiency, engagement, and productivity in your meetings with the right tools and strategies.

Making work smarter, faster, and more human with practical AI implementation

Following these principles helps IT leaders make informed decisions that align AI adoption with business priorities.

11 ways AI can lighten the load on sales teams

Discover 11 essential ways AI for sales teams accelerates deal closures, eliminates admin overload, and ensures no follow-up is missed. Explore the benefits of agentic AI and cutting-edge sales intelligence tools.

two professionals communicating in a business setting

Learn the essentials of business communication. Discover the latest technologies helping teams achieve efficient and effective collaboration.

screenshot of Zoom's whiteboard alternative to Miro

Our comprehensive guide for 2025 covers 11 exceptional scheduling apps for your various workflows and needs.

What MLB™ and The Shield Companies taught us about connected customer experiences

Discover how MLB™ and The Shield Companies enhance connected customer experiences using Zoom technology.

woman talking on a video conference call

Explore key hybrid work statistics and discover how flexible work models impact productivity, satisfaction, costs, and the future of work.

photo of a customer using AI self-service on their mobile phone

17 min read

Customers like SMS and social media assistance but still prefer to speak to reps. Learn how AI self-service reduces queues and improves issue resolution rates.

Remote Work

What is hot desking? Types, benefits, and how to make it work

Discover how hot desking is reshaping modern offices by boosting flexibility, cutting costs, supporting hybrid work, and empowering teams in a flexible work environment.

two workers, side-by-side, comparing a healthy vs toxic work culture

Explore 12 work culture tips to build a healthy work environment that drives engagement, retention, and performance.

76 customer service survey questions to help you excel at customer satisfaction

Discover the best customer service survey questions to enhance satisfaction and drive success. Learn tips, strategies, and examples to improve your customer experience.

How to create meaningful connections in virtual environments

If you’re struggling to build connections with virtual and hybrid audiences, here are some tips to create meaningful experiences in a virtual environment.

It’s hard for managers to stay on top of agent performance. Find out how contact center quality management helps you improve service by spotting issues earlier.

Growing your small business comes with challenges — too many tools, higher customer demands, and less time in your day. See how Zoom Workplace can help.

AI, integration, and compliance: Unpacking the latest trends and insights for IT leaders

See how IT leaders are keeping up with the latest AI advancements while prioritizing business continuity, compliance, and employee experience.

See what you might have missed in these five takeaways that will have you reimagining the future of work.

Explore the benefits of a connected customer experience: seamless integration of technology and human touch, and all the CX insights from Zoomtopia 2025.

A team video call in progress on the Zoom platform with multiple participants on the screen taking part in the meeting.

Say goodbye to Skype & hello to 2025’s top 9 Skype alternatives. Find your new favorite tool for secure, high-quality video calls & team collaboration.

People in a meeting room looking at a screen for a video conferencing call

Get a glimpse into 34 up-to-date statistics about video conferencing, including use cases, cost savings, and the impact on remote work.

Inside the first recognition for Zoom CX in the 2025 Gartner® Magic Quadrant™ for CCaaS

Learn why our three-year journey of AI innovation and customer focus is paying off.

RingCentral alternatives, including Zoom Phone

Explore 11 of the top RingCentral alternatives that can deliver better value, easier setup, and more powerful features — find the perfect business phone system for your needs.

An agent improving call center productivity

Boost call center productivity with proven formulas, key metrics, and practical tips to improve agent performance, cut costs, and deliver better customer service.

Empowering the next generation: Zoom's $5 million commitment to AI education

Read about how Zoom is dedicating $5 million over three years to support K-12 education, as part of the AI Education Pledge.

From call to conversation: Why your phone should do more than just ring

Discover how you can replace outdated phone menus with an AI phone answering services for small businesses that can take action instead of just taking messages, without extra staff.

A call center CRM is software that helps manage customer interactions, streamline workflows, and improve service by organizing data across channels.

Remote Work

Discover the latest remote work statistics and what they mean for employers and job seekers in 2025. Learn how flexible work is shaping the future of business.

Photo of a contact center agent working at a laptop with a headset on as they conduct a call.

Discover what a softphone is, how it works, and why to choose a softphone over a desk phone. Explore key features and benefits to enhance your business.

19 min read

Discover the best video conferencing software platforms of 2025. Compare features, pricing, and use cases to find the right solution for your team.

A business using call routing to reduce customer wait times

Call routing is the technology companies use to direct callers to the right agents. Find out how it works, its key benefits, and how AI is transforming it.

Zoomtopia 2025, our all-virtual annual user conference, is coming up! Get a sneak peek at the speakers and conversations you can look forward to, and register before it's too late.

CX in action: How to uplift agents the smart way

Discover how Zoom CX enhances customer experience while preventing agent burnout with AI-driven solutions for faster service and better satisfaction.

Learn how to optimize average handle time across calls, chats, and emails. Explore 8 simple methods to improve efficiency without sacrificing service quality.

Male customer service rep in a home setting smiling at the screen with a headset on and enjoying the value of AI in CX

Uncover the value of AI in CX and what leaders need to know to enhance satisfaction and loyalty in Metrigy’s new report.

A conference room meeting with one professional presenting customer retention strategies to the rest of the team.

Developing effective customer retention strategies helps your business thrive. Find out how to improve customer retention and why a positive experience matters.

A man talk to someone on a video conference call

Discover what contact center experience is and how it impacts customer service. Learn key strategies and tools to enhance CX and deliver exceptional service.

CX in action: How to improve the customer journey with speed and trust

Discover how Topaz Services enhances customer experience at every stage of the customer journey with Zoom's innovative CX solutions.

5 ways AI is revolutionizing how our legal team works

The real impact of AI on legal work

Customer Stories

Amplifying impact by using Zoom and Workvivo to align volunteers, colleagues, and students with one central mission

AFS keeps its people connected, engaged, and moving in the same direction

Your guide to getting started with Zoom Canvas

Get to know Zoom Canvas with AI features — follow our tips for creating collaborative docs using meeting summaries and transcripts, templates, and more.

Teams can be more effective when they have a centralized, connected space — like Zoom Chat — for sharing ideas, taking action, and keeping everyone in the flow.

Zoom Events: Revolutionizing virtual experiences with AI-first tools for marketer

Discover how Zoom Events helps marketers create smarter virtual and hybrid experiences using AI, automation, and pro-grade production tools.

Why your sales reps dread cold call blitzes and what to do about it with an autodialer

Discover how an auto dialer can boost sales and morale, transforming cold call blitzes into efficient sales opportunities.

Customer service vs. customer support: Key differences

Learn the difference between customer service vs. customer support and how to excel at both to keep customers happy.

Zoom launches AI-first Auto Dialer and enhanced revenue tools to transform sales productivity

Discover the new Zoom Auto Dialer, enhancing sales productivity with AI-driven calling and seamless CRM integration, and more tools to help boost sales team performance.

Zoom Events: Revolutionizing virtual experiences with AI-first tools for marketers

Discover how Zoom Events helps marketers create smarter virtual and hybrid experiences using AI, automation, and pro-grade production tools.

Why AI alone isn’t enough for CX success: Customer experience resolution might be the deal-breaker

Explore why customer experience resolution is critical for brand loyalty. Get insights from our latest research on AI and CX.

How small businesses can use Zoom Workplace to foster productivity, streamline operations, and better connect with customers.

photo of team collaborating on project on a computer

Discover how AI in the workplace is transforming productivity, collaboration, and innovation. Learn about key benefits, challenges, and trends shaping how we work.

A professional at their desk conducting a meeting with colleagues over video conferencing

Learn about the top unified communications solutions on the market. We cover why you should consider a UCaaS provider and what to look for.

Top 15 contact center solutions for your business [2025]

22 min read

The best contact center solutions improve efficiency and offer seamless customer care. Learn more about how to find the right contact center platform for you.

Here’s how AI is helping make Zoom meetings more inclusive and accessible

Get more accurate and more customizable captions in your next Zoom meeting.

Delivering happiness: Why our UCaaS platform continues to delight and receive high honors from global research firm

Read why Zoom Workplace is named a Leader in The Forrester Wave™: Unified-Communications-As-A-Service Platforms, Q3 2025

25 min read

Transform your business with the top small business apps. Learn what’s on the market in 2025, what to look for, and how they’ll help your business grow.

Zoom enables next-gen AI solutions with Realtime Media Streams

Realtime Media Streams gives developers and organizations secure, real-time access to audio, video, and transcript data directly from Zoom Meetings.

Make every minute count—how nonprofits can use AI to simplify daily tasks

See why Zoom AI Companion–included at no additional cost with your eligible paid plan–is popular among time-saving AI tools for nonprofits

How to turn your CX AI ambitions into reality

Watch the Zoom CX Summit on demand to discover how to use customer experience AI to create superfans, deliver personalization, and transform customer experiences.

Collaborate like you’re in the same room, even when you’re not

Share Microsoft or Google files with your team directly from your Zoom Meeting — no sending links, no version confusion.

The 14 best Notion alternatives for documentation [2025]

Explore the 14 best Notion alternatives for your needs to streamline your productivity. Compare features, pricing, and benefits of leading documentation and collaboration tools to find your perfect fit.

From frustration to connection: The new era of agentic AI self-service

Discover how AI self-service and agentic AI revolutionize customer experience. Explore solutions like our next-generation Zoom Virtual Agent.

Zoom debuts innovations for Zoom Spaces to upgrade in-office and hybrid experiences

Today, Zoom introduced new innovations for Zoom Spaces, including AI-first experiences and collaborations with HP, Google, Cisco, Meta, Logitech, and more.

Zoom reimagines customer experience with agentic AI

Zoom CX solutions deliver smarter self-service and AI-first tools for customers and contact center supervisors.

36 call center statistics to bookmark in 2025

We gathered 36 call center statistics for 2025 to help contact center leaders stay on top of technology trends, customer needs, and KPIs. Learn more here.

Use AI avatars to generate lifelike videos for marketing, trainings, and more. Create your custom avatar or choose from pre-built avatars and backgrounds.

8 meeting agenda examples, templates, and how to create your own

Maximize your time with our 8 meeting agenda examples. Learn how to keep meetings focused and productive with templates and best practices.

Bridge the best of both worlds in your next hybrid event

Tiles for Zoom is a ready-to-use way to beautifully display virtual audiences in a hybrid-first world.

Zoom announces support for Google Cloud’s A2A protocol and new Agentspace integration, advancing multi-agent collaboration

Zoom announces new partnership with Google Cloud to adopt and contribute to Agent2Agent (A2A) protocol.

Work Transformation Summit: Redefining productivity and redesigning our workflows

At our Work Transformation Summit in May 2025, we explored how to better understand what productivity is and what metrics, habits, and mindsets we need for this new AI-driven era of work.

The ultimate guide to contact center AI: Five steps to greatness

Get our practical guide for successfully implementing contact center AI without losing the human touch.

Zoom’s security journey: Our 2024 bug bounty year in review

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights.

4 game-changing benefits of AI-based transcripts and summaries in CX

Streamline customer experience with AI-based transcripts and summaries. Learn how they cut agent call times, improve training, and deliver actionable insights.

How to fix your broken meetings: Master the meeting lifecycle

If you want to improve collaboration, look across the entire meeting lifecycle — time spent before, during, and after meetings — to set your team up for success.

25 call center best practices for management, CX, and more

17 min read

Boost performance with these call center best practices. Learn how to improve efficiency, enhance customer satisfaction, and drive business growth.

The Zoom discount for nonprofits helps nonprofit teams forge stronger connections with their communities.

3 ways Zoom Phone and Microsoft Teams work together

Learn how you can make your employees' workdays easier with Zoom App for Microsoft Teams, an integration that helps you bring Zoom Workplace into your existing Teams app.

How Zoom can help you stay safe in cyberspace

October may be cybersecurity month, but cyber awareness should be practiced year-round. Check out these tips to protect your data at work and at home.

The 10 best webinar platforms for businesses [2025]

Explore the best webinar platforms for marketing, education, and business development. Discover top features, pricing, and tips to choose the right solution.

Professional services firms: 5 tips for a smoother workday (and a better client experience)

Learn how Zoom Workplace can help professional services firms save time and improve client service.

What is omnichannel customer service? Definition + benefits

Learn how to implement an omnichannel customer service strategy to improve CX and efficiency and deliver seamless, personalized support across channels.

Zoom launches integration with Salesforce Service Cloud Voice to provide a unified interface for customers

Simplify agent workflows and enhance productivity with Zoom CX's integration with Salesforce Service Cloud Voice integration.

Remote Work

In this guide, we’ll share remote work tips, plus how the right tools can boost productivity while fostering a stronger, more connected team.

Shadow AI is on the rise as employees turn to unauthorized AI tools, increasing security and compliance risks. Zoom AI Companion provides powerful AI-driven features like meeting summaries and chat assistance within your company-approved environment.

What is an auto attendant and how does it work?

Discover how an auto attendant can help you streamline your call center operations. Route incoming calls, provide tailored greetings, and offer self-service menus for better service.

6 AI Companion features you should know about and try right now

AI Companion is a fixture in Zoom Meetings thanks to its high-quality meeting summaries, but it can do a lot more to help you stay on top of your day and get even more done.

Discover five of the best screen recorder software, detailing features and capabilities so you can find the best option for your needs.

What is customer effort score (CES) + how to measure it

Learn how customer effort score tracks how easy it is for customers to interact with your business. Discover tips to improve CES and customer satisfaction.

Conquer your to-do list with Zoom Tasks: Get started with automated task management in Zoom Workplace

Zoom Tasks is our AI-first task management solution built right into Zoom Workplace, with AI helping you identify, manage, and complete your to-do list faster.

Explore how AI in customer service transforms customer experience and builds lasting brand loyalty. Download Frost & Sullivan's vBook today.

10 best contact center software for 2026

Explore our curated list of the 10 best contact center software on the market and discover their features, AI capabilities, pricing plans, and more.

Customer service automation: Your guide to smarter support

Customer service automation is the use of technology to simplify tasks without direct human involvement. Our guide covers the benefits, best practices, and implementation tips.

The evolving landscape of virtual and hybrid events

Virtual and hybrid events have grown from simple webinars to immersive experiences. Learn how Zoom's virtual event platform has evolved.

Call center management: A guide to setting goals

Learn best practices for call center management to improve efficiency, enhance customer satisfaction, reduce costs, and create a seamless service experience.

How to fax over the internet: The benefits of online fax

Secure online fax services allow you to send and receive faxes online. Learn how to fax over the internet from any device.

Smiling woman sitting in front of a laptop in an office

Learn the benefits of using AI to transcribe meetings and summarize information, so you can automate note taking with Zoom My Notes.

The smart business move: 8 reasons why companies are moving to an integrated UC + CC platform

Explore how integrating Unified Communications (UC) with Contact Centers (CC) can revolutionize customer experiences. Discover insights from Metrigy on why adopting a cloud-based UC + CC approach is essential in 2025.

Learn the best ways to create your own generative AI prompts

There’s no need to feel intimidated by generative AI. Here are some easy tips and tricks to create prompts that deliver.

International Women’s Day 2025: How CX leaders are accelerating action in the AI era

International Women's Day 2025 calls for 'Accelerate Action.' Uncover powerful insights from women CX leaders championing a future of equality and empowerment.

What is a virtual call center? + How to start one

Virtual call centers allow agents to work from anywhere with an internet connection. Learn how they can transform customer support and drive business growth.

Check out the second post of our How-to of CX AI series to master AI adoption and upskilling your contact center agents for next-level customer experience.

Healthcare

Zoom for Healthcare enables healthcare organizations to deliver seamless experiences across the patient journey and enhance collaboration among providers.

Here are 11 Calendly alternatives in 2024

Our comprehensive guide for 2025 covers 11 exceptional scheduling apps for your various workflows and needs.

What is ANI? How automatic number identification works

Discover how ANI functionalities can help your agents save time and provide better customer service. Explore service providers and learn how to implement ANI.

What is call center compliance? Guide for 2025

Discover essential tips and strategies to maintain call center compliance, reduce risks, and enhance your business’s reputation.

Zoom and Thales collaborate for enhanced control of data encryption

Zoom and Thales partner to enhance data encryption, giving businesses full control over encryption keys for stronger security and compliance in multi-cloud environments.

Explore innovative customer experience AI strategies that transform services into memorable journeys. Learn how to leverage AI for personalized customer engagement.

What is UCaaS? Benefits, features, and how it works

Discover what UCaaS is, how it works, and key benefits, plus tips to choose the best provider and revolutionize your team’s communication and collaboration.

How we’re preparing for the next era of AI

Zoom’s CTO, Xuedong Huang, discusses how small language models (SLMs) drive our vision for AI agents to work together in a federated approach to improve your day-to-day tasks.

What is jitter on a speed test and how do you fix it?

Network jitter causes choppiness and distortion during calls and issues with video meetings. Learn what causes jitter and how to fix it here.

What is computer telephony integration and how does it work?

Discover how computer telephony integration (CTI) can improve call handling and boost customer satisfaction by integrating your CRM with your contact center platform.

Discover how contact center analytics can optimize performance, enhance customer experiences, and empower agents to make data-driven decisions with real-time insights.

Zoom on Zoom: Setting the standard for AI self-service with a 25-point lift in CSAT to 80%

We use our own Zoom AI chatbot and experience high CSAT and a 76% containment rate. Find out how.

Push-to-talk (PTT): Why this walkie-talkie alternative is a must for frontline workers

Push-to-talk is an effective communication method for frontline workers. Learn about the benefits and common uses for PTT in hands-on environments.

Small businesses choose Zoom Workplace to help them grow their client base, their revenue, and their organization. Here's why.

Learn more about Zoom Chat, and see how it compares to other popular chat apps like Slack and Microsoft Teams.

Discover how a business continuity plan keeps operations steady during disruptions and learn to build one for your business. Free template included!

Why are voice of the customer programs vital to success in the next wave of CX?

Discover why AI-powered Voice of the Customer (VoC) programs are essential for modern CX. Explore actionable insights from Irwin Lazar, president of Metrigy.

Work Transformation Summit: How to successfully integrate AI

At our Work Transformation Summit in January 2025, we explored real-world experiences with gen AI implementation, the game-changing results they’ve seen, and the next steps on AI journeys.

The Transformative Power of AI: Reshaping the Modern Workplace

The workplace evolves not just through big breakthroughs but through small, impactful innovations—like the electric pencil sharpener or the computer mouse. AI follows the same pattern, seamlessly improving how we work.

Find out how Zoom Workplace resulted in a positive financial impact of $38.7 million on average for five real-life Zoom customers.

Get our tips for using Zoom Chat to communicate when and how you want, manage complex projects with ease, and automate everyday busywork — all in one place.

Connect people and spaces with dynamic digital signage

Deliver engaging visual communications throughout your office and work spaces with Korbyt.

Add collaborative browsing to your web page with Zoom Cobrowse SDK

Zoom's Cobrowse SDK provides developers with all the tools required to easily integrate the cobrowsing experience into their web applications.

Learn about practical ways your small business can incorporate AI to help your team do more while saving time.

Explore our list of the best VoIP providers based on their features, pricing packages, integration functionalities, and what sets them apart in the VoIP market.

Spread holiday cheer with these festive Zoom Apps

Thanks to Zoom's vast marketplace of creative apps and practical integrations, you won't have to look far to add a little festive flair to your next Zoom meeting, webinar, or event.

10 AI technology trends that will shape the New Year

Zoom executives predict how AI technology will impact 2025 with these 10 trends. See what's ahead in the new year.

Create a single source of truth for customer interactions with HubSpot

Build stronger relationships, streamline communications, and deliver insights in context

Thinking about migrating to the cloud? 3 approaches to on-prem-to-cloud migration

As you evaluate your upcoming digital transformation initiatives, moving your on-premises PBX to a cloud service might be the next step in your cloud migration strategy.

Meet the new Zoom! Learn why we’re changing our name and what it means for our customers.

How can AI help increase revenue and efficiency during customer service interactions?

Discover expert insights and data that demonstrate the transformative impact of AI in customer experience, enhancing engagement and driving revenue for businesses.

Putting AI quality first to enhance accessibility and collaboration

Zoom AI Companion 2.0 leads tested competitors in speech recognition and AI-generated meeting intelligence quality

Transform your customer service with advanced contact center solutions. Learn how extensible, AI-driven platforms can improve interactions, drive efficiency, and foster customer loyalty.

Get tips from small business leaders on growing your company, connecting with customers, and successfully incorporating AI and other technology in your operations.

Streamline design and product development with Figma’s must-have app for Zoom Meetings

Collaborate in real time without switching applications when you use Figma directly in Zoom Meetings.

Explore the top call center solutions of 2025, including Zoom Contact Center. Discover key features, pricing, and the best fit for your business.

The 10 best instant messaging apps for business in 2025

Discover the best instant messaging apps for productivity. Explore team communication software and messaging tools to boost collaboration and efficiency.

Discover how sales intelligence software, Zoom Revenue Accelerator, can help revolutionize your B2B sales operations in this conversation with The RealReal.

Life at Zoom

New $680K Zoom Cares grant helps women and girls access more opportunities

Zoom Cares grants $680,000 to help women and girls access and sustain educational and economic opportunities to pursue the futures they want for themselves.

A new era of growth: How the Zoom partner ecosystem is evolving

By evolving our Zoom Up Partner Program with robust incentives, we’ve adopted a partner-first mindset that is driving expansion in the channel.

Read more about the 2025 Gartner Magic Quadrant for UCaaS, Worldwide, and Zoom's recognition as a Leader among UCaaS providers.

AI that connects: Humanizing the customer journey for a seamless Total Experience

Explore the role of Contact Center AI in revolutionizing customer interactions and driving business success by harmonizing AI with human expertise.

Call center call monitoring: Tips and best practices

Call center call monitoring is the process of evaluating customer interactions to improve agent performance and optimize operations. Learn more here.

Blog Post Title Here (Don't forget to change the image above too ☝️)

Our new advanced enterprise offerings framework comprises solutions across six key categories to address the complex needs of large organizations.

What is voice of the customer and how does it work?

Discover what voice of the customer (VoC) is and learn how to capture, analyze, and act on customer feedback to drive business growth and improve customer satisfaction.

Learn how Contact Center AI can meet rising customer expectations and enhance brand loyalty. Get actionable insights and steps to integrate AI into your contact center seamlessly.

How to reach your customers faster and boost engagement using SMS and mobile numbers

Explore how to reach your customers faster and boost engagement using SMS and mobile numbers with Zoom Phone.

Zoom and Morning Consult surveyed nearly 8,000 leaders and employees from 16 countries to learn how people prefer to work together and what gets in the way of collaboration. Here’s what we found out.

Zoom on Zoom: Creating business process narratives with Zoom Canvas and AI in Zoom Meetings

Our Internal Audit team estimates up to 80% in time-savings for documenting business processes with Zoom Canvas and Zoom Meetings, bolstered by Zoom AI Companion.

ACD stands for automatic call distributor, and ACDs enable incoming calls to be routed right to the appropriate agent based on skills. Here's how they work.

How to build your best hybrid work environment with Zoom

See how innovations like smart name tags and intelligent director for Zoom Rooms help address three common challenges in your hybrid work environment.

Zoom Webinars Supports Up to 1 Million Attendees for Large-Scale Virtual Events

Now you can host extra-large, high-capacity virtual gatherings with our single-use Zoom Webinars licenses that can accommodate up to 1 million attendees.

You have 1,000 songs ready and waiting in the Zoom Music App

Triple Scoop Music provides the soundtrack to your Zoom Meetings, no matter your style.

Discover the ultimate guide to creating an engaging event landing page. Gain tools, ideas, and inspiration to build a dynamic and user-friendly page that captures attendees from the get-go.

Uncover shifts in consumer expectations and generational loyalty in our latest survey. Enhance your CX strategy with these key insights.

Did you know you can seamlessly deliver a world-class virtual event using Zoom Meetings and Zoom Webinars? The two solutions can support a variety of engaging and interactive online events, but there are a few key differences between Zoom Meetings and Zoom Webinars.

Theta Lake provides an increasingly important layer for customers with risk mitigation and compliance needs

Theta Lake’s Zoom integrations covering audio, video, and text-based content can help reduce your cost of security and risk of non-compliance.

What is a hosted VoIP? Complete guide + features to look for

Discover what hosted VoIP is, how it works, and why it’s a smarter, more flexible alternative to traditional phone systems in this complete 2025 guide.

There’s a simple and secure way to manage digital signing and it’s transformed how people make agreements

Docusign and Zoom have defined the digital signing experience with a secure and seamless experience for customers.

AI productivity series: Make the most of your time and augment your creativity with the help of AI

Reimagine creativity with AI tools, from idea generation to project completion. Learn how AI can fuel productivity and transform your creative process.

Insights into AI, leadership, and fostering a culture of trust in the workplace

Learn about the impact of AI, the importance of trust, and the mindset of a great leader in our Q&A with Toni Cusumano, a leader in PwC’s Workforce Transformation practice.

Teach employees how to use ZoomMate with the ZoomMate Onboarding Center

Visit the new resource hub where you can download and share ready-made assets to help your employees enable ZoomMate in Zoom.

Enhance sales engagement with Zoom Phone in Salesloft

Call your customers with Zoom Phone directly from the Salesloft platform.

How Zoom Phone helps you achieve business continuity: 99.999% SLA and Local Survivability

Find the reliability you need in all of the ways you need it when you use Zoom Workplace.

Make meetings more engaging and interactive with Prezi Video for Zoom

Improve engagement with a meeting experience that will impress employees and clients.

Unlocking growth: The power of strategic consolidation for unicorns

Businesses are consolidating technology to save costs and improve efficiency. Here is how Zoom Workplace can help.

World Governments Summit relied on Zoom for its communication needs

The WGS serves as a nexus for international dialogue and collaboration, helping to facilitate the exchange of best practices and solutions that have global resonance. This is why we at Zoom are proud to have supported the 2024 Summit as the official communications platform for the third consecutive year.

New Metrigy report: 3 crucial steps to leverage contact center AI without losing the human connection

Explore how contact center AI is revolutionizing customer experiences without losing the personal touch. Get key insights from Metrigy's new study.

Intuitive sales conversational intelligence and event experiences on the Zoom platform you know and love

Elevate your sales and marketing strategy with cutting-edge sales intelligence tools and a robust events platform. Explore how Zoom's AI-driven products can boost your team's performance.

Simple implementation, powerful features: Elevate your custom video features with Zoom’s Video SDK UI Toolkit

Embed real-time video experiences in your iOS, Android, or web app in just a few minutes when using Zoom’s Video SDK UI Toolkit.

Tips from the pros: how to design for the modern workplace

Zoom Events and AD PRO invited three design firms to discuss interior design in the workplace and share their vision for future Zoom Rooms. See their work.

Training and continuous coaching for sales staff are crucial. New features, different products, and changing needs of customers require constant re-evaluation and a learning mindset. However, most coaching is not there when one needs it the most - during the sales call or directly after. Enter Zoom Revenue Accelerator - our conversation intelligence solution.

Zoom unveils immersive Experience Center in London

Zoom has opened its new Experience Center in London, where it showcases its innovative AI-powered collaboration solutions and commitment to sustainability with immersive meeting spaces and interactive demonstrations.

Meet the future of customer service with our contact center. Empower agents, delight customers, and drive better business results. Learn how.

4 ways to bring technology into your employee engagement strategies

Learn how AI and technology can come together to help cultivate employee engagement by creating the right work environment for employees to succeed.

When it comes to our health, no one likes to wait. And for healthcare providers, wait times can make or break a positive patient experience. To generate greater satisfaction, healthcare teams need modern technology that helps streamline patient care while simultaneously...

Your guide to post-quantum end-to-end encryption and how Zoom can help

Protect your data from future attacks. Learn the basics of quantum computing, end-to-end encryption, post-quantum cryptography, and how Zoom can help.

See how Zoom Workplace, your AI-first collaboration platform, can help you be more productive throughout your workday.

Top 5 contact center trends with industry expert Robin Gareiss

Get ahead in 2024 with top contact center takeaways and industry insights on AI-powered solutions that enhance, not replace, the human touch in CX.

AI in Workforce Engagement Management (WEM): Five steps to success

Unlock the potential of WEM and workforce management (WFM) with AI - from alleviating mundane tasks to strategic automation. Get inspired by a leader’s journey to operational excellence.

Three ways compliance management tools can help you navigate the communications landscape

Compliance management tools like Zoom Compliance Manager can help you navigate the tricky communications landscape. Learn how it works.

Zoom and SURF partnership delivers enhanced data privacy solutions for EU customers

Zoom’s efforts to ensure a secure digital environment for customers and users of the platform.

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout.

Zoom speed: 10 new customer experience updates to help you stay one step ahead

Customer experience is evolving—stay ahead with these Zoom Contact Center updates. AI, multi-channel support & EU data residency help transform your customer journey. Optimize your CX beyond the contact center with Zoom Events and Revenue Accelerator

Year in review: What our 2023 Bug Bounty program means for Zoom security

Zoom’s Bug Bounty Program incentivizes the discovery and responsible disclosure of security vulnerabilities. Here's a look at the past year's highlights.

Frost & Sullivan on contact center AI: Are you set up for success?

Get ready for the Contact Center AI revolution with strategies from Frost & Sullivan in their latest visual white paper—enhance customer experiences, streamline operations, and boost efficiency.

HP | Poly Bluetooth® Direct headsets and Zoom-certified premium laptops simplify connectivity for Zoom Meetings

Elevate your Zoom Meetings. Two new innovations with HP | Poly streamline hybrid work and provide high-quality video and audio without extra hassle.

The security standard developed by Zoom together with Microsoft, alfaview and Teamviewer creates transparency and security for consumers

Zoom’s federated AI approach delivers superior quality results for AI Companion’s most popular features

Zoom's CTO, Xuedong Huang, discusses our federated approach to AI and how it provides high-quality performance for meeting summaries, recaps, and next steps.

Zoom Workplace takes AI to the next level, introducing Ask AI Companion and AI Companion capabilities for Zoom Phone

Save even more time and effort throughout your day with AI Companion.

Hire confidently, save time, and deliver a great employee and candidate experience. BrightHire Interview Assistant works directly within Zoom Meetings to improve hiring processes before, during, and after interviews.

Create a better attendee experience and save time with AI event planning

You have a million things to do and thousands of people counting on a stellar event. When you use Zoom AI Companion to share the workload, you’ll get more time to focus your attention where it’s needed.

One app, one set of permissions: How Unified Build Flow is helping developers create more secure, easier-to-implement apps in the Zoom App Marketplace

Unified Build Flow is a re-architected development build process designed to streamline the app experience for developers and users. It eliminates unnecessary complexities, helping developers build apps with ease and extensibility.

Get our tips for global team collaboration

Our employees use the Zoom platform to reimagine global teamwork, with asynchronous communication and multilingual AI capabilities enabling efficient connection.

Zoom achieves new global security standards for core products with ISMAP registration

Zoom is now registered with the Information system Security Management and Assessment Program (ISMAP). Find out what this means for our customers.

Are you ready for a call center upgrade?

Use our free call center upgrade checklist to find out if your call center is ready for a revamp. Simplify the decicion of moving to a cloud-based call center.

A hybrid cloud solution like Zoom Node can help meet the unique business needs of enterprises in the areas of security, bandwidth, or compliance that demand an on-premises solution — but need the flexibility of the cloud.

What is MultiCaaS and why is it the contact center of the future?

Find out why MultiCaaS (the combination of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS)) is the contact center of the future.

Save time and reduce context switching with FaxSIPit functionality in Zoom

Receive, send, and store your faxes in Zoom.

AI productivity series: 5 ways AI writing tools can help you improve productivity at work

Learn the benefits of using AI writing tools to help save time, improve productivity, and enhance your business communications.

Bridge the language gap and connect people with Zoom translated captions

Learn how Zoom's translated captions reduce the need for interpreters and third-party integrations so you can foster a more inclusive meeting or webinar.

Improve how your teams use AI with new analytics dashboard

Our new AI Companion analytics dashboard gives Zoom admins visibility into metrics to understand how employees are using this AI tool.

Larger than life: how our spatial computing app delivers immersive meeting experiences on Apple Vision Pro

Zoom’s spatial computing app delivers immersive meeting experiences on the spatial computer, Apple Vision Pro. Learn how to bring your meetings off the screen.

Zoom CTO answers 3 big questions about AI

Zoom’s CTO, Xuedong Huang, explores the impacts of AI on equitable meetings, creativity, and social connection with Nick Thompson, CEO of The Atlantic.

Employees are being intentional with their time in the office. Zoom Workspace Reservation and Visitor Management help optimize hybrid work environments.

Favorite AI Companion tips and tricks from actual Zoomies

Zoom employees — or Zoomies — share their favorite tips and tricks for using AI Companion to help improve their productivity and make their workday more effective.

If you’re a Twilio video developer choosing to migrate to Zoom’s Video SDK, learn about the benefits and resources available to you.

When you join a Zoom meeting in your browser, along with millions of daily meeting participants who are also joining from a browser vs. the Zoom desktop or mobile application, you are experiencing Zoom’s advanced web media implementation first-hand. The Zoom Video SDK allows you to build for your own use cases with the same web media stack that powers the Zoom meeting browser experience.

How to incorporate AI into your event strategy in 2024

What’s all the hype about, and how does it impact your event strategy? With the right partner, one that is using AI in practical, valuable ways, you can scale your event, enhance the quality of content, and save time.

An IT leader’s guide to Zoom AI Companion

More and more, organizations understand AI as an imperative technology for employees, as opposed to a nice-to-have. As an IT leader, you’re at the forefront of this wave of digital transformation, tasked with bringing the right technology to help employees collaborate and communicate effectively.

Check out some of the ways you can use Zoom to bring some holiday cheer to your co-workers.

Get contact center AI, advanced privacy and security features, and flexibility for teams big and small with three new Zoom Contact Center pricing bundles that include a mix of deployment packages and a host of enterprise-grade features.

Unveiling VISS: a revolutionary approach to vulnerability impact scoring

Our open-source vulnerability impact scoring system is now available and enhances incident response capabilities. Here's how VISS is unique.

Reports

New survey shows that leaders are all in on AI

Even though we’re more digitally connected than ever, collaboration still requires a lot of effort. Our global AI in the workplace report explores how teams are using AI to save time and work better together.

Beyond the buzzword: Contact center AI in action – simple, effective, and transformative

Take a practical approach to implementing AI in your contact center in a way that adds value. Achieve smoother, faster customer interactions and empower agents.

Beyond the licensing fee: The total cost of bringing an AI-powered collaboration platform to employees

Evaluating the total cost of ownership (TCO) is important for any IT investment. See how Zoom's AI-powered platform stacks up.

Can everyone please mute? Have you heard or spoken these words during a company all-hands or virtual event?

Zoom CTO deep dive: How our federated approach to AI maximizes performance, quality, and affordability

Zoom's CTO, Xuedong Huang, discusses our federated approach to AI and how it provides high-quality performance at a lower cost.

Extra help without the headcount: Why an AI assistant is your new best friend

If you own a small or midsize business (SMB), chances are, you and your team wear a lot of hats. Time and resources are luxuries you don’t always have

The future of work. It’s on everyone’s radar at the moment. AI, hybrid work, AI, dispersed workforces, AI, digital transformation… did we mention AI?

Zoom on Zoom: 6 takeaways from our largest hybrid event

What are the benefits of hybrid events? We take you behind the scenes of Zoom's largest hybrid event to date and share 6 takeaways for success.

What matters most when implementing generative AI? Capabilities, affordability, and a quick rollout. See how Zoom AI Companion fits the bill.

Build video-based apps with ease using the Zoom Video SDK. Our video software development kit helps developers customize their video apps.

The future of work is hybrid. That much has been clear for some time, and nowhere more so than in the United Kingdom. In May 2023, 83% of UK organizations

In today’s data-driven world, having a local data center in a specific region has become more than just a technological advantage; it’s a strategic

What is the most common complaint regarding customer service? Read as we detail the answer, plus how to resolve each one.

Donuts and poker aren't typical strategies for success in life. But Charlie Munger explains how they apply at our Zoomtopia 2023 keynote.

Young handsome male customer support phone operator with headset working in call center

Omnichannel contact center platforms can help improve the customer and agent experience. Here's how Zoom can elevate your customer service.

Unlocking the secrets behind customer loyalty: Discover the key drivers that keep customers coming back for more.

Another Zoomtopia is in the books! Read about our favorite announcements, sessions, and insights from Zoom's customer conference.

Zoomtopia 2023: New offerings that help you do your best work yet

At Zoomtopia, we announced new offerings that can help you streamline and simplify how you work with colleagues and customers alike.

How Zoom AI Companion can help you win back your workday

Zoom AI Companion powers workday productivity with meeting summaries, message composition, and idea generation, giving you time back.

Why is the average churn rate for subscription services so high?

The average retention rate for subscription services is substantially lower than in other industries. Here are some tips to reduce churn.

The conference room is dead, long live the conference room! Office collaboration spaces have gone through their own accession journey over the past few years. While widespread remote work previously put office spaces on the back burner, the normalization of hybrid work has...

Get all the information you need for Zoomtopia 2023, Zoom's customer conference, whether you're attending in person or virtually.

Your guide to enabling Zoom AI features and using its features to help improve productivity and collaboration.

zoom-meetings-with-calendar-integrations

There’s a way you can simplify scheduling — combine your scheduling application and meeting solution into one with Zoom Scheduler.

We’re excited to announce that Zoom Workforce Engagement Management is now generally available.

Why are first impressions important? Top 5 breakdown

We’ve all heard about the importance of first impressions, but do you know how important they are for customer satisfaction? Find out here.

How do you communicate from the road while staying safe and keeping your communications professional? Start with these five dos and don’ts.

An economist’s take on the power of predictive AI, and how it’ll transform entire industries

Economist Ajay Agrawal discusses the power of predictive AI for decision making and how it's helping businesses innovate.

8 steps to a smooth chatbot implementation

With so many customer service advantages, chatbot implementations are rising. Here are some tips to make a smooth chatbot implementation.

Productivity hacks: New ways to save time during the workday

Find out how these productivity hacks can streamline your workflows and make your workday work better for you.

Tired of toggling? How you can save time with these chat and phone integrations

Finding ways to bring all of your workflows into one place where you can focus on getting your work done can help save time and money.

Zoom on Zoom

At Zoom, we use Workvivo, our employee engagement platform, to simplify communication, build community, and drive engagement.

What is a key differentiator of conversational AI

Conversational AI is making waves with customer support, but what is a key differentiator of conversational AI, and why does it matter?

The top 4 components of customer experience everyone should know

Discover the essential components of exceptional customer experience and learn strategies to enhance satisfaction and loyalty. Explore now!