Zoom Virtual Agent's concierge skills for Zoom Phone deliver personalized support that goes beyond routing calls or answering questions - it gets things done.
of consumers find calling customer service more stressful than their original issue.
of consumers hesitate to reach out due to expected long hold times.
of consumers are frustrated by extended wait times.
Create a virtual help line so employees can reset passwords, troubleshoot VPN issues, or get IT policy answers — without tickets or long hold times.
Qualify inbound leads automatically, book meetings, and route high-value prospects to the right rep with full conversation history.
Answer event FAQs, capture leads, and seamlessly book meetings for sales follow-ups.
Resolve FAQs, share updates, and reduce backlogs so your team can focus on cases that need human interaction.
Callers speak in their own words, and your concierge responds with tailored information, making every interaction feel personal and frustration-free.
Automatically book appointments, answer FAQs, share status updates, and more, freeing your team from repetitive calls and reducing the backlog.
When live help is needed, escalate to an agent via Zoom Phone with full context so customers don't have to repeat themselves and agents can resolve issues faster.
Be there for customers 24/7, even when your team isn’t. Handle routine requests and answer questions, so no customer is left waiting for help.
See why customers are calling, what answers they’re getting, and where you can make changes to create even better experiences.
